---
description: Scopri le funzionalità di Freshdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Sistemi di messaggistica con i clienti (CCM software)](/directory/31002/customer-communications-management/software) > [Freshdesk](/software/124981/freshdesk) > [Alternative a Freshdesk](https://www.capterra.it/alternatives/124981/freshdesk)

# Alternative a Freshdesk

Canonical: https://www.capterra.it/alternatives/124981/freshdesk

> Scopri le migliori alternative a Freshdesk. Confronta funzionalità, valutazioni e recensioni per trovare il software più adatto alle tue esigenze.

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## Le migliori alternative

1. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk aiuta le aziende a unificare le comunicazioni con i clienti basate su telefono, SMS, e-mail, live chat, social media e messaggistica istantanea.
   - [Visualizza profilo](https://www.capterra.it/software/169505/zoho-desk)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/169505/freshdesk/vs/zoho-desk)
2. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 è un software gratuito per CRM, comunicazione con i clienti ed helpdesk in uso presso 12 milioni di aziende. Cloud, mobile e open source.
   - [Visualizza profilo](https://www.capterra.it/software/113540/bitrix24)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/113540/124981/bitrix24/vs/freshdesk)
3. **Salesforce Sales Cloud** — 4.4/5 (18812 reviews) — Promuovi la crescita con Sales Cloud 360, un'apprezzata soluzione di vendita che promuove la produttività dei rappresentanti su un'importante piattaforma CRM.
   - [Visualizza profilo](https://www.capterra.it/software/61368/salesforce)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/61368/124981/salesforce/vs/freshdesk)
4. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk sviluppa software per le comunicazioni con i clienti che migliora i rapporti con loro.
   - [Visualizza profilo](https://www.capterra.it/software/164283/zendesk)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/164283/freshdesk/vs/zendesk)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Inizia a utilizzare gratuitamente LiveAgent per offrire un servizio clienti eccellente con una soluzione di help desk pensata per le aziende di tutte le dimensioni.
   - [Visualizza profilo](https://www.capterra.it/software/102188/liveagent)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/102188/124981/liveagent/vs/freshdesk)
6. **LiveChat** — 4.6/5 (1728 reviews) — Software di alta qualità per live chat ed helpdesk utilizzato da 26.000 aziende. Prova LiveChat e trasforma il tuo team in un vero protagonista del servizio clienti\!
   - [Visualizza profilo](https://www.capterra.it/software/62194/livechat)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/62194/124981/livechat/vs/freshdesk)
7. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk è un sistema di gestione dei ticket online progettato per semplificare il lavoro dei tuoi team. Assicura un'assistenza clienti eccezionale. Senza alcuna fatica.
   - [Visualizza profilo](https://www.capterra.it/software/185973/helpdesk)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/185973/freshdesk/vs/helpdesk)
8. **Tidio** — 4.7/5 (590 reviews) — Piattaforma di Customer Communications Management per creare comunicazione omnichannel eccezionale, risposte predefinite, ticketing, automazione e un potente agente AI.
   - [Visualizza profilo](https://www.capterra.it/software/144040/tidio-chat)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/144040/freshdesk/vs/tidio-chat)
9. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — OFornisci agli agenti gli strumenti giusti per velocizzare del 30% la risoluzione dei casi.\* \*2022 Salesforce Success Metrics Global Highlights.
   - [Visualizza profilo](https://www.capterra.it/software/136189/salesforce)
   - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/136189/freshdesk/vs/salesforce)
10. **Dynamics 365** — 4.4/5 (5860 reviews) — Soluzione di gestione aziendale integrata che automatizza i processi finanziari, le relazioni con i clienti e la catena logistica.
    - [Visualizza profilo](https://www.capterra.it/software/157279/dynamics-365)
    - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/157279/freshdesk/vs/dynamics-365)
11. **Zoho Assist** — 4.7/5 (1496 reviews) — Zoho Assist fornisce un'interfaccia utente semplice e diretta per connettersi a computer remoti in tutto il mondo.
    - [Visualizza profilo](https://www.capterra.it/software/181775/zoho-assist)
    - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/181775/freshdesk/vs/zoho-assist)
12. **Odoo** — 4.2/5 (1334 reviews) — Una suite open source di app integrate per gestire CRM, POS, siti web, e-commerce, vendite, contabilità, magazzino, risorse umane, marketing e altro ancora.
    - [Visualizza profilo](https://www.capterra.it/software/135618/odoo)
    - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/135618/freshdesk/vs/odoo)
13. **JIRA Service Management** — 4.5/5 (779 reviews) — Jira Service Desk è un moderno software per service desk che tutti possono facilmente utilizzare.
    - [Visualizza profilo](https://www.capterra.it/software/138769/jira-service-management)
    - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/138769/freshdesk/vs/jira-service-management)
14. **Yonyx** — 4.7/5 (259 reviews) — Guide interattive guidate dall'albero decisionale che si collegano alla maggior parte dei sistemi CRM. Segui i processi aziendali in modo interattivo.
    - [Visualizza profilo](https://www.capterra.it/software/130406/agi-self-service)
    - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/130406/freshdesk/vs/agi-self-service)
15. **NiCE CXone** — 4.2/5 (582 reviews) — Software per contact center basato sul cloud che offre realtà virtuale, inoltro basato sulle competenze, intelligenza artificiale, fusione delle chiamate e analisi.
    - [Visualizza profilo](https://www.capterra.it/software/134775/incontact-call-center-software)
    - [Confronta con Freshdesk](https://www.capterra.it/compare/124981/134775/freshdesk/vs/incontact-call-center-software)

## Categorie correlate

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software)
- [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software)
- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)
- [AI Agents for Customer Support](https://www.capterra.it/directory/34696/ai-agents-for-customer-support/software)

## Link

- [Visualizza su Capterra](https://www.capterra.it/alternatives/124981/freshdesk)
- [Visualizza la pagina del prodotto](https://www.capterra.it/software/124981/freshdesk)

## Questa pagina è disponibile nelle seguenti lingue

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