---
description: Scopri le funzionalità di Salesforce Service Cloud, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) > [Alternative a Salesforce Service Cloud](https://www.capterra.it/alternatives/136189/salesforce)

# Alternative a Salesforce Service Cloud

Canonical: https://www.capterra.it/alternatives/136189/salesforce

> Scopri le migliori alternative a Salesforce Service Cloud. Confronta funzionalità, valutazioni e recensioni per trovare il software più adatto alle tue esigenze.

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## Le migliori alternative

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Velocizza i tempi di risoluzione e automatizza i flussi di lavoro con un software di help desk IT e risorse umane scalabile.
   - [Visualizza profilo](https://www.capterra.it/software/164283/zendesk)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/136189/164283/salesforce/vs/zendesk)
2. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk è un software di servizio clienti facile da usare, che aiuta oltre 50.000 aziende in tutto il mondo a creare esperienze eccezionali per i clienti.
   - [Visualizza profilo](https://www.capterra.it/software/124981/freshdesk)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/124981/136189/freshdesk/vs/salesforce)
3. **Zoho Desk** — 4.5/5 (2211 reviews) — Porta il servizio clienti a un livello superiore. Ciò che ti serve è il software giusto. Zoho Desk è il primo strumento sensibile al contesto del settore.
   - [Visualizza profilo](https://www.capterra.it/software/169505/zoho-desk)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/136189/169505/salesforce/vs/zoho-desk)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Inizia a utilizzare gratuitamente LiveAgent, un ottimo strumento di help desk a disposizione delle aziende di tutte le dimensioni per sviluppare interazioni significative con i clienti.
   - [Visualizza profilo](https://www.capterra.it/software/102188/liveagent)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/102188/136189/liveagent/vs/salesforce)
5. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Promuovi la crescita con Sales Cloud 360, un'apprezzata soluzione di vendita che promuove la produttività dei rappresentanti su un'importante piattaforma CRM.
   - [Visualizza profilo](https://www.capterra.it/software/61368/salesforce)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/61368/136189/salesforce/vs/salesforce)
6. **LiveChat** — 4.6/5 (1715 reviews) — Software di alta qualità per live chat ed helpdesk utilizzato da 26.000 aziende. Prova LiveChat e trasforma il tuo team in un vero protagonista del servizio clienti\!
   - [Visualizza profilo](https://www.capterra.it/software/62194/livechat)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/62194/136189/livechat/vs/salesforce)
7. **Dynamics 365** — 4.4/5 (5811 reviews) — Soluzione di gestione aziendale integrata che automatizza i processi finanziari, le relazioni con i clienti e la catena logistica.
   - [Visualizza profilo](https://www.capterra.it/software/157279/dynamics-365)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/136189/157279/salesforce/vs/dynamics-365)
8. **Tidio** — 4.7/5 (590 reviews) — Piattaforma di helpdesk innovativa per creare customer journey eccezionali con comunicazione omnichannel, ticketing, automazione e Lyro AI – un potente agente di assistenza AI.
   - [Visualizza profilo](https://www.capterra.it/software/144040/tidio-chat)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/136189/144040/salesforce/vs/tidio-chat)
9. **Intercom** — 4.5/5 (1131 reviews) — La prima piattaforma di messaggistica per i clienti del mondo pensata per la crescita aziendale.
   - [Visualizza profilo](https://www.capterra.it/software/134347/intercom)
   - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/134347/136189/intercom/vs/salesforce)
10. **Bitrix24** — 4.2/5 (984 reviews) — Software gratuito n° 1 per helpdesk e contact center Bitrix24, fornito con CRM. Utilizzato da 12 milioni di aziende nel cloud e on-premise.
    - [Visualizza profilo](https://www.capterra.it/software/113540/bitrix24)
    - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/113540/136189/bitrix24/vs/salesforce)
11. **Odoo** — 4.2/5 (1294 reviews) — Una suite open source di app integrate per gestire CRM, POS, siti web, e-commerce, vendite, contabilità, magazzino, risorse umane, marketing e altro ancora.
    - [Visualizza profilo](https://www.capterra.it/software/135618/odoo)
    - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/135618/136189/odoo/vs/salesforce)
12. **Yonyx** — 4.7/5 (256 reviews) — Guide interattive guidate dall'albero decisionale che si collegano alla maggior parte dei sistemi CRM. Segui i processi aziendali in modo interattivo.
    - [Visualizza profilo](https://www.capterra.it/software/130406/agi-self-service)
    - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/130406/136189/agi-self-service/vs/salesforce)
13. **SAP Customer Experience** — 4.3/5 (245 reviews) — Sfrutta la conoscenza dettagliata dei clienti, migliora l'efficienza e l'efficacia in prima linea, semplifica i processi aziendali critici.
    - [Visualizza profilo](https://www.capterra.it/software/77372/sap-crm)
    - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/77372/136189/sap-crm/vs/salesforce)
14. **Front** — 4.5/5 (286 reviews) — Trasforma la tua e-mail in un servizio di helpdesk. Veloce e facile da usare, come l'e-mail, ma con gli strumenti necessari per ridurre i tempi di risposta degli agenti.
    - [Visualizza profilo](https://www.capterra.it/software/132901/front)
    - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/132901/136189/front/vs/salesforce)
15. **JIRA Service Management** — 4.5/5 (763 reviews) — Jira Service Desk è un moderno software per service desk che tutti possono facilmente utilizzare.
    - [Visualizza profilo](https://www.capterra.it/software/138769/jira-service-management)
    - [Confronta con Salesforce Service Cloud](https://www.capterra.it/compare/136189/138769/salesforce/vs/jira-service-management)

## Categorie correlate

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per call center](https://www.capterra.it/directory/30007/call-center/software)
- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)
- [Software per la gestione delle commesse](https://www.capterra.it/directory/30785/work-order/software)

## Link

- [Visualizza su Capterra](https://www.capterra.it/alternatives/136189/salesforce)
- [Visualizza la pagina del prodotto](https://www.capterra.it/software/136189/salesforce)

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