---
description: Scopri le funzionalità di ServiceNow Customer Service Management, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Alternative a ServiceNow Customer Service Management](https://www.capterra.it/alternatives/192052/servicenow-customer-service-management)

# Alternative a ServiceNow Customer Service Management

Canonical: https://www.capterra.it/alternatives/192052/servicenow-customer-service-management

> Scopri le migliori alternative a ServiceNow Customer Service Management. Confronta funzionalità, valutazioni e recensioni per trovare il software più adatto alle tue esigenze.

-----

## Le migliori alternative

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk è il software di assistenza clienti “tutto-in-uno” che offre esperienze eccezionali.
   - [Visualizza profilo](https://www.capterra.it/software/164283/zendesk)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
2. **Zoho Desk** — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
   - [Visualizza profilo](https://www.capterra.it/software/169505/zoho-desk)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)
3. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk è un software di servizio clienti facile da usare, che aiuta oltre 50.000 aziende in tutto il mondo a creare esperienze eccezionali per i clienti.
   - [Visualizza profilo](https://www.capterra.it/software/124981/freshdesk)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Un ottimo servizio clienti inizia con un software di assistenza clienti migliore. Stupisci i tuoi clienti e aumenta la loro soddisfazione.
   - [Visualizza profilo](https://www.capterra.it/software/102188/liveagent)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
5. **Freshservice** — 4.5/5 (685 reviews) — Service Desk ITSM online che offre gestione di incidenti, problemi, modifiche, release e risorse e una potente creazione di ticket e automazione.
   - [Visualizza profilo](https://www.capterra.it/software/132997/freshservice)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/132997/192052/freshservice/vs/servicenow-customer-service-management)
6. **SysAid** — 4.5/5 (511 reviews) — Questa collaudata soluzione IT consente di gestire facilmente tutte le attività di helpdesk. Tutti gli elementi essenziali necessari sono infatti riuniti in una dashboard.
   - [Visualizza profilo](https://www.capterra.it/software/107225/sysaid)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/107225/192052/sysaid/vs/servicenow-customer-service-management)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — Jira Service Desk è un moderno software per service desk che tutti possono facilmente utilizzare.
   - [Visualizza profilo](https://www.capterra.it/software/138769/jira-service-management)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM offre alle organizzazioni una soluzione completa per gestire tutte le fasi delle relazioni con i clienti.
   - [Visualizza profilo](https://www.capterra.it/software/155928/zoho-crm)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Il software di supporto per l'helpdesk e lo strumento di gestione delle risorse comprendono knowledge base, gestione degli SLA, monitoraggio dei ticket e gestione dello stock.
   - [Visualizza profilo](https://www.capterra.it/software/179501/manageengine-service-desk-plus)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — Soluzione di gestione aziendale integrata che automatizza i processi finanziari, le relazioni con i clienti e la catena logistica.
    - [Visualizza profilo](https://www.capterra.it/software/157279/dynamics-365)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)
11. **TeamSupport** — 4.5/5 (848 reviews) — Software per il servizio clienti basato sul web, facile da implementare, con particolare attenzione alla gestione dei clienti B2B e alla collaborazione in team.
    - [Visualizza profilo](https://www.capterra.it/software/87908/teamsupport)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/87908/192052/teamsupport/vs/servicenow-customer-service-management)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Questa apprezzata piattaforma di servizio clienti offre a ogni dipendente dell'assistenza strumenti innovativi e dati unificati.
    - [Visualizza profilo](https://www.capterra.it/software/136189/salesforce)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/136189/192052/salesforce/vs/servicenow-customer-service-management)
13. **OTRS** — 4.4/5 (96 reviews) — Suite completa per la gestione dei servizi che include gestione dei ticket, automazione e notifiche del flusso di lavoro per ITSM, servizio clienti e sicurezza.
    - [Visualizza profilo](https://www.capterra.it/software/127284/otrs)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/127284/192052/otrs/vs/servicenow-customer-service-management)
14. **Help Scout** — 4.6/5 (225 reviews) — Help Scout è un helpdesk basato sul web progettato per la migliore esperienza del cliente.
    - [Visualizza profilo](https://www.capterra.it/software/136909/help-scout)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/136909/192052/help-scout/vs/servicenow-customer-service-management)
15. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 è una soluzione CRM e di servizio clienti gratuita, utilizzata da 12 milioni di aziende in tutto il mondo.
    - [Visualizza profilo](https://www.capterra.it/software/113540/bitrix24)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)

## Categorie correlate

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software)
- [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software)
- [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software)
- [Software per workflow](https://www.capterra.it/directory/30091/workflow-management/software)

## Link

- [Visualizza su Capterra](https://www.capterra.it/alternatives/192052/servicenow-customer-service-management)
- [Visualizza la pagina del prodotto](https://www.capterra.it/software/192052/servicenow-customer-service-management)

## Questa pagina è disponibile nelle seguenti lingue

| Lingua | URL |
| de | <https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management> |
| de-AT | <https://www.capterra.at/alternatives/192052/servicenow-customer-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/192052/servicenow-customer-service-management> |
| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192052/servicenow-customer-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/192052/servicenow-customer-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/192052/servicenow-customer-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/192052/servicenow-customer-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/192052/servicenow-customer-service-management> |
| en-IN | <https://www.capterra.in/alternatives/192052/servicenow-customer-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/192052/servicenow-customer-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/192052/servicenow-customer-service-management> |
| es | <https://www.capterra.es/alternatives/192052/servicenow-customer-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/192052/servicenow-customer-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/192052/servicenow-customer-service-management> |
| es-CO | <https://www.capterra.co/alternatives/192052/servicenow-customer-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/192052/servicenow-customer-service-management> |
| es-DO | <https://www.capterra.do/alternatives/192052/servicenow-customer-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/192052/servicenow-customer-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/192052/servicenow-customer-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/192052/servicenow-customer-service-management> |
| fr | <https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| pt | <https://www.capterra.com.br/alternatives/192052/servicenow-customer-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/192052/servicenow-customer-service-management> |

-----

## Dati strutturati

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ServiceNow Customer Service Management","description":"Trova tutte le alternative a ServiceNow Customer Service Management in pochi secondi. Seleziona quali software confrontare, scopri chi li utilizza, se c’è una prova o esiste una versione free, le valutazioni generali e se viene fornita assistenza e formazione.","url":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management","about":{"@id":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management#software"},"breadcrumb":{"@id":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management#breadcrumblist"},"@id":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.it/#website"},"inLanguage":"it","mainEntity":{"@id":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management#software"},"publisher":{"@id":"https://www.capterra.it/#organization"}},{"name":"ServiceNow Customer Service Management","url":"https://www.capterra.it/software/192052/servicenow-customer-service-management","@id":"https://www.capterra.it/software/192052/servicenow-customer-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.it/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":151}},{"@id":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Software per servizio clienti","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":3,"item":"/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Alternative a ServiceNow Customer Service Management","position":4,"item":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Top 15 alternative a ServiceNow Customer Service Management - Capterra Italia 2026","@context":"https://schema.org","@id":"https://www.capterra.it/alternatives/192052/servicenow-customer-service-management#itemlist","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.it/software/164283/zendesk","@type":"ListItem"},{"name":"Zoho Desk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.it/software/169505/zoho-desk","@type":"ListItem"},{"name":"Freshdesk","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.it/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.it/software/102188/liveagent","@type":"ListItem"},{"name":"Freshservice","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.it/software/132997/freshservice","@type":"ListItem"},{"name":"SysAid","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.it/software/107225/sysaid","@type":"ListItem"},{"name":"JIRA Service Management","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.it/software/138769/jira-service-management","@type":"ListItem"},{"name":"Zoho CRM","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png","url":"https://www.capterra.it/software/155928/zoho-crm","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.it/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Dynamics 365","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.it/software/157279/dynamics-365","@type":"ListItem"},{"name":"TeamSupport","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.it/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.it/software/136189/salesforce","@type":"ListItem"},{"name":"OTRS","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.capterra.it/software/127284/otrs","@type":"ListItem"},{"name":"Help Scout","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.it/software/136909/help-scout","@type":"ListItem"},{"name":"Bitrix24","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.it/software/113540/bitrix24","@type":"ListItem"}],"numberOfItems":15}
</script>