---
description: Scopri le funzionalità di ServiceNow Customer Service Management, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Alternative a ServiceNow Customer Service Management](https://www.capterra.it/alternatives/192052/servicenow-customer-service-management)

# Alternative a ServiceNow Customer Service Management

Canonical: https://www.capterra.it/alternatives/192052/servicenow-customer-service-management

> Scopri le migliori alternative a ServiceNow Customer Service Management. Confronta funzionalità, valutazioni e recensioni per trovare il software più adatto alle tue esigenze.

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## Le migliori alternative

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — Oltre 110.000 aziende si affidano alla soluzione di assistenza clienti di Zendesk. Il nostro software è potente, flessibile e scalabile
   - [Visualizza profilo](https://www.capterra.it/software/164283/zendesk)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
2. **Zoho Desk** — 4.5/5 (2212 reviews) — Metti il servizio clienti al centro della tua azienda. Rendi gli agenti più produttivi, i manager più incisivi e i clienti più autonomi.
   - [Visualizza profilo](https://www.capterra.it/software/169505/zoho-desk)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)
3. **Freshdesk** — 4.5/5 (3434 reviews) — Freshdesk è un software di servizio clienti facile da usare, che aiuta oltre 40.000 aziende in tutto il mondo a creare esperienze eccezionali per i clienti.
   - [Visualizza profilo](https://www.capterra.it/software/124981/freshdesk)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
4. **Salesforce Sales Cloud** — 4.4/5 (18783 reviews) — Promuovi la crescita con Sales Cloud 360, un'apprezzata soluzione di vendita che promuove la produttività dei rappresentanti su un'importante piattaforma CRM.
   - [Visualizza profilo](https://www.capterra.it/software/61368/salesforce)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/61368/192052/salesforce/vs/servicenow-customer-service-management)
5. **LiveAgent** — 4.7/5 (1783 reviews) — Un ottimo servizio clienti inizia con un software di helpdesk migliore. Ottieni più clienti offrendo un eccellente servizio clienti con LiveAgent.
   - [Visualizza profilo](https://www.capterra.it/software/102188/liveagent)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
6. **LiveChat** — 4.6/5 (1723 reviews) — Software di alta qualità per live chat ed helpdesk utilizzato da 26.000 aziende. Prova LiveChat e trasforma il tuo team in un vero protagonista del servizio clienti\!
   - [Visualizza profilo](https://www.capterra.it/software/62194/livechat)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/62194/192052/livechat/vs/servicenow-customer-service-management)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio è una piattaforma di servizio clienti all-in-one per fornire un'assistenza puntuale e generare vendite con la chat live, l'automazione e l'AI.
   - [Visualizza profilo](https://www.capterra.it/software/144040/tidio-chat)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/144040/192052/tidio-chat/vs/servicenow-customer-service-management)
8. **Intercom** — 4.5/5 (1133 reviews) — La prima piattaforma di messaggistica per i clienti del mondo pensata per la crescita aziendale.
   - [Visualizza profilo](https://www.capterra.it/software/134347/intercom)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/134347/192052/intercom/vs/servicenow-customer-service-management)
9. **Dynamics 365** — 4.4/5 (5823 reviews) — Soluzione di gestione aziendale integrata che automatizza i processi finanziari, le relazioni con i clienti e la catena logistica.
   - [Visualizza profilo](https://www.capterra.it/software/157279/dynamics-365)
   - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)
10. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk è un sistema di gestione dei ticket online progettato per semplificare il lavoro dei tuoi team. Assicura un'assistenza clienti eccezionale. Senza alcuna fatica.
    - [Visualizza profilo](https://www.capterra.it/software/185973/helpdesk)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/185973/192052/helpdesk/vs/servicenow-customer-service-management)
11. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — OFornisci agli agenti gli strumenti giusti per velocizzare del 30% la risoluzione dei casi.\* \*2022 Salesforce Success Metrics Global Highlights.
    - [Visualizza profilo](https://www.capterra.it/software/136189/salesforce)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/136189/192052/salesforce/vs/servicenow-customer-service-management)
12. **Bitrix24** — 4.2/5 (991 reviews) — Soluzione di fascia alta progettata per forza vendita, collaborazione, comunicazione, gestione dei social network e dei flussi di lavoro.
    - [Visualizza profilo](https://www.capterra.it/software/113540/bitrix24)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)
13. **Zoho Assist** — 4.7/5 (1414 reviews) — Zoho Assist fornisce un'interfaccia utente semplice e diretta per connettersi a computer remoti in tutto il mondo.
    - [Visualizza profilo](https://www.capterra.it/software/181775/zoho-assist)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/181775/192052/zoho-assist/vs/servicenow-customer-service-management)
14. **Superchat** — 4.8/5 (282 reviews) — Superchat offre alle aziende un modo semplice per comunicare con i clienti e creare loro esperienze uniche.
    - [Visualizza profilo](https://www.capterra.it/software/210968/superchat)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/192052/210968/servicenow-customer-service-management/vs/superchat)
15. **Odoo** — 4.2/5 (1307 reviews) — Una suite open source di app integrate per gestire CRM, POS, siti web, e-commerce, vendite, contabilità, magazzino, risorse umane, marketing e altro ancora.
    - [Visualizza profilo](https://www.capterra.it/software/135618/odoo)
    - [Confronta con ServiceNow Customer Service Management](https://www.capterra.it/compare/135618/192052/odoo/vs/servicenow-customer-service-management)

## Categorie correlate

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software)
- [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software)
- [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software)
- [Software per workflow](https://www.capterra.it/directory/30091/workflow-management/software)

## Link

- [Visualizza su Capterra](https://www.capterra.it/alternatives/192052/servicenow-customer-service-management)
- [Visualizza la pagina del prodotto](https://www.capterra.it/software/192052/servicenow-customer-service-management)

## Questa pagina è disponibile nelle seguenti lingue

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| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
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| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
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