Customer Service Software
Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.
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SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels that reach customers when they are most receptive. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Easily share insights with your team, and close the loop with your customers by triggering follow-up actions.Get a demo today!
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The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
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With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
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With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
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Zoho Desk is the industry's first context-aware cloud-based customer service software that helps your company to build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Manage your customer support service via email, social media, live chat, self-service portals and web forms in single interface communication. Get a head start with 3 free users to save the world from bad customer service.
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Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
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Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy.
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A web-based customer service software loved by over 100000 businesses worldwide.
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TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs.
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Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
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Giva builds happy customer relationships while servicing either internal or external customers. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help take action to increase customer retention and satisfaction. Customer contacts turn into lasting relationships while lowering costs and raising productivity. We offer all our modules with full functionality in a simple product bundle and perfect for 3 to 25 agents.
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The Apple MAC of customer service.
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Better than a help desk, Front is a collaborative inbox for all your customer communication - email, chat, social media, SMS, and more. With emails to [email protected] or [email protected] addresses in shared inboxes, teams can collaborate to give a better experience. Stay on top of messages, unlock insights with metrics, and automate workflows to reply 3x faster. Cisco Meraki, Y Combinator, and 4,000 other teams rely on Front to put customers first.
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Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel.
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Heymarket is business messaging for customer support and operations teams. Customers never have to install an app and receive normal SMS and Facebook messages. Shared inboxes allow a team to read and reply to messages from their computer and mobile apps. Keep agents productive with assignments, reminders, private comments, and templates. Managers can track progress with reports, integrations (Zendesk, Zapier, Slack, Facebook, and more), custom fields, and an API. Setup in just 5 minutes.
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Business SMS for support, operation, & sales. Contacts never have to install an app, your team gets shared inboxes for messaging.
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Ada is an AI-powered platform that enables customer service teams to build a chatbot that saves time, reduces costs by 30% and improves the customer experience. Ada's platform is designed for non-technical teams, so building and managing your bot doesn't require expensive technical skills and long timelines. Empower all teams to create content as customer needs evolve. Automate 70% of inquiries with pictures, videos, and GIFs, all in 100+ languages.
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Automate up to 70% of your customer service in less than a month to achieve customer excellence and 30% cost savings.
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Kustomer is the first platform for Customer Experience, Service, and Support that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Glossier, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York City.
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Kustomer is the platform for Customer Experience, Service, and Support that enables companies to know everything about every customer.
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Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.
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Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
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Dramatically improve Customer Service with a tried-and-true IT help desk solution that gives you vital tools to assist customers and succeed. SysAid can be implemented fast and training support agents can be done in a day. Our easy to use ticketing system facilitates over 82M ticketing a year, helping to make interactions with customers timely, effective and easier. SysAid gives you the flexibility you need to configure workflows that will quickly enhance your customer support teams abilities.
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Offered in cloud & on-premise, SysAid combines all the essentials, so you can excel with all your Customer Service activities.
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Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work.
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Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance.
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Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees.
Learn more about Omni-Channel Self-Service
Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics
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Dixa is a cloud-based personal customer service platform for real-time conversations. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat from one screen. Get real-time performance stats for wall displays, intelligent routing across all channels, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent & customer experience!
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Dixa is a cloud-based, multichannel customer service platform that enables you to deliver personal support across voice, email & chat.
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SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level.
Learn more about ManageEngine SupportCenter Plus
Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
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TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.
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CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management.
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Cayzu is the #1 CUSTOMER SUPPORT SOFTWARE FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS.
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Cayzu is the #1 solution for HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price.
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Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
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Help Scout is a web-based help desk designed for a great customer experience.
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Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).
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Intelligent service management platform to accelerate service delivery and customer delight
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LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API.
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LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software.
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Increase your support team's efficiency with Avochato's convenient text messaging software. Integrates with Salesforce, Desk, & Slack. Provide faster responses to customers and save time by handling simultaneous customer support requests through SMS. Customers love it because they don't have to wait on hold. Your team loves it because they can handle more queries more easily. Surprise and delight your customers by using their favorite channel for communicating with family, friends ... and you!
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Avochato is the text messaging solution of choice for customer support teams.
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Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
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Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
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Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report.
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Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today!
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Vision Helpdesk offers Customer Service Software Tools -
1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (PINKVerify Certified ITIL / ITSM Help Desk)
Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Vision Helpdesk is trusted by 8000 plus companies across the globe.
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Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business.
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NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
Learn more about NICE inContact Telephony Software
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending.
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MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use.
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MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers.
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Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value.
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Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues.
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HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support.
The HelpOnClick Live Chat software includes the following main features:
Real-time traffic monitoring
Virtual chat agent
Customizable icons and texts
Integration with Facebook
Integration with major CRM, CMS, Help Desk systems
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Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales!
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MyTalk is a comprehensive community management platform that enables companies to build own community for building customer service, drive revenue, improve customer experience and satisfaction while lowering support costs. Building a community can supercharge your customer service. Solving a customers problem is only half the battle. Providing them with a platform to engage with other customers and provide you with feedback will create a lasting relationship that transforms your business.
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SaaS solution that helps build a community for building a relationship, trust, and support with your customers.
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Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors.
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Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian
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The inSided platform for commerce and customer service enables your customers and prospects to ask questions and get advice. Use cases include customer service, where customers get quality service at low cost, and ecommerce, where user generated content drives traffic and conversion.
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inSided offers a platform for commerce and customer service, where customers and prospects get advice from other customers.
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Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points.
Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding.
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Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content
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Premium Live Chat and Help Desk Software for business.
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 25,000 companies from over 150 countries and try LiveChat now!
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Premium Live Chat and Help Desk Software used by 25,000 businesses. Try LiveChat and turn your team into customer service rockstars!
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Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
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An enterprise-level customer service and support solution designed for organizations of all sizes.
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Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9.
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Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
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FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time.
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FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
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Effective digital customer service is omnichannel. ITC's digital engagement platform allows customers to connect with you on their channel of choice, including: SMS, social media, email, live chat, instant messaging, and Apple Business Chat. ITC also consolidates all digital channels into one interface with CRM integration, which will make both agents and customers happy by eliminating customer service bottlenecks. And chatbot integration allows for truly scalable digital service.
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ITC delivers omnichannel customer service, integrated with your CRM. Improve CX by engaging with customers on their channel of choice.
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ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
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ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
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PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.
Learn more about Tracker
Powerful, affordable, and fully configurable customer service solution for modern B2B businesses.
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Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial.
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Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page
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Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees.
Learn more about ShareNet Customer Service
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution.
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More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API.
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Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs.
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UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.
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UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps.
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TinyTake is a free screen capture & video recording software for Microsoft Windows & Mac. With TinyTake, you can capture images and videos of your computer screen, add comments and share them with others in minutes.
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Fastest Way to Screen Capture, Record Videos & Share for FREE.
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Dezide is a global provider of a technical troubleshooting platform that transforms how companies transfer skills, fix issues on the first visit and reduce training time of new employees. Dezide is self-learning, self-optimizing and based on AI using Bayesian networks. Dezide enables you to provide your field service technicians optimal solution suggestions based on causes, probabilities, actions, time and cost. Its a transformation of service, and the results we have seen are amazing!
Learn more about Intelligent Troubleshooting
We help you share expert troubleshooting knowledge and transfer skills to field service technicians by digitalizing expert know-how
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Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.
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Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide.
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Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.
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Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
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Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.
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Paldesk is live chat software that helps businesses and teams track customer conversations from a single interface.
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Knowledge First is an intelligent web self-service platform that provides your customers step-by- step
support on your website and delivers the right information for all their questions. Whether the query
is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact
information customers need. This boosts efficiency and the quality of customer service.
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Knowledge First is an intelligent web self service platform that helps customers quickly find
answers without the help of an agent
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Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices.
Helps organizations and enterprises deliver product content across all customer touchpoints.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team.
Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
iCity-CSP is a comprehensive and integrated local e-Government framework that enhances citizen satisfaction, enhances staff productivity and helps better comply with regulatory requirements.
iCity provides an end-to-end citizen service platform, automates routine business processes, and provides a large number of application modules. these modules include four streams; information, eServices, communication, and collaboration.
iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.
Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.
Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.
Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted.
Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA.
Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
End users can submit requests for service, search for solutions, and view the status of their open incidents.
Through Helpshifts streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly. To learn more, visit https://www.helpshift.com
Helpshift is the industry leading customer service automation platform.
Conversocial is a leading customer engagement platform for todays digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial creates a clear digital path for brand and consumer engagement.
Conversocial is the digital customer care platform for social messaging.
Akio proposes a unified cross-channel customer conversational platform combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our solutions are designed to help companies to optimise customer service experience, increase customer knowledge and improve marketing and communications strategy. Our portfolio of products includes Akio Unified, Akio Spotter and Akio Analytics.
Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system.
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management
Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management
CallPage engages your website visitors and helps to provide immediate response from your company representatives. It helps commercial sites convert page views into inbound sales calls through immediate callback to the real phone numbers. Clients may gain 75% more calls, conversion, leads and deals.
Solution made to convert web-visitors into sales calls by callbacks to the real phone numbers.
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.
Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Deskpro is the only customer service software platform your organization needs, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.
The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement.
Toonimo humanizes the web user experience with engaging digital walkthroughs.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service top rated by customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. See more at www.brandembassy.com.
Brand Embassy is a customer service software designed to deliver human connections at scale.
Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, SMS etc.) from a single point in space: Slack!
Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go.
Your customer service app for Slack to bring all your team communication together in one place.
Qelp is the global leader in online self-service software for any device. We enable Telecom operators to reduce support costs, increase revenues per user, strengthen customer satisfaction and provide better customer experience.
Qelp is the global leader in online self-service software for any device.
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget.
The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.
Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time.
Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialer, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.
The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.
- Easily measure customer service quality.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance
With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms.
Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones.
With our Zendesk integration you can use Zendesk to manage your team and tickets.
Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
The DialOnce service digitalizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors.
Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience.
Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.
Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.
Integrated SaaS solution for managing product returns (RMA) and rework process. Returngoods streamlined and minimize the cost of handling returns. Altough returns are not desirable, it is an essential aspects of providing excellent customer service. Therefore, you would want to accomplish 3 goals for your return process as part of your overall business objectives: 1. streamlined, 2. minimize cost, 3. respond quickly to retain customer loyalty. Our Return Execution System deliver the results.
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM.
DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
An online customer support software with helpdesk, forum, knowledge base, and live chat features.
An online customer support software with helpdesk, forum, knowledge base, and live chat features.
Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications.
Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more...
Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Discover contactSPACE: the omnichannel contact centre software that'll revitalise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.
contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience.
AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%.
AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site.
AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.
Decision tree driven interactive guides for technical support & customer service
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.
Simplifies your daily work with your customers. Most user-friendly CRM software on the market.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working.
ServiceNow Customer Service Management is built for the digitally connected service economy.
Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology.
VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources
Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more
Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today.
Customer queuing and service analysis software for customer service departments.
Organizes your customer care so you can focus on delivering the best service possible.
Organizes your customer care so you can focus on delivering the best service possible.
Scalable multi-language support system for products and services with contract compliance functionality.
Scalable multi-language support system for products and services with contract compliance functionality.
A customer experience tool that allows to create interactive user guides, on-page support content and onboarding messages without coding required.
Not only can companies create step-by-step tutorials to guide online users through any page of a website or web application, but also monitor their behavior, create on-product messages and receive feedback. All this without ever leaving a website/product
Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
C2 ATOM is an integrated customer service software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Including automated workflows and business rules, Knowledge Base, Integrated email, Built-in SLA, Analytics tools (built-in reports, dashboard).
Flexible and powerful customer service software with intuitive configuration and fast onboarding.
Answerbase is a self-help Q&A platform that integrates seamlessly into your website, helping to reduce incoming inquiries by up to 60% while maintaining a quality support experience. Allows users to ask questions, receive the best quality answers, and easily access helpful content & articles to meet their information demands. Advanced integration and customization tools allow you to seamlessly integrate into your current environment, and start saving your business both time and resources.
An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.
Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as a cloud-based web application, so adding additional departments, products or team members is easy. The ticketing help desk, knowledge management and community modules are offered on a stand-alone basis or within one integrated system.
Improve customer service with Helprace a customer service software solution built with the customer in mind.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks.
User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
Multichannel Response Management solution for customer service organisations which enables service automation through automatic customer identification, artificial intelligent components based on Natural Language Processing to categorize requests based on free-text (Mail, Social Media Posts,Chat, Letter/Fax, etc.)
Seamless integration with telephone and contact center solutions, as well as service relevant tasks of your ERP/CRM in order to deliver a single user-friendly agentdesktop.
Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting
Track prior customer service calls and automatically fill out customer information for the next ticket.
Track prior customer service calls and automatically fill out customer information for the next ticket.
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.
Multi-user help desk software application that is affordable, simple to install and easy to use.
Live chat with proactive initiation capabilities, canned responses and special control features.
Live chat with proactive initiation capabilities, canned responses and special control features.
Churnspotter spots your at-risk customers, identifies root causes and health trends on a daily basis. You can then push that data into your favorite application (e.g. Mixpanel, Intercom, Salesforce...) in order to engage & analyze your customers.
ChurnSpotter is a plug-and-play application that connects your Analytics (Mixpanel, Stripe) to quickly improve your Churn and grow your MRR.
Our 14-days free trial will generate immediate results and enable you to grow your business
Cloud based solution for reduced churn and customer service.
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.
Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.
Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Cloud-based customer support software and SaaS based customer service software used all over the world.
Cloud-based customer support software and SaaS based customer service software used all over the world.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions.
An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.
100% web-based help desk application that will improve your business management & your customer relations.
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS.
The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion.
We provide businesses with customer data, feedback sentiment, categories, keywords and more.
Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.
The Ultimate Customer Experience
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders.
Comprehensive, modular and easy to use web-based customer care software suite.
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
Grow your business by gaining customer loyalty with a world class customer contact center software
*We are not a Helpdesk or CRM platform. We are an add-on to make those platforms smarter.
Chloe is an Artificial Intelligence system that automates customer service and sales by answering customer inquiries and taking actions on requests.
She automatically identifies policies and actions to guide her behavior from the initial training set and has the ability to learn from new experiences that will enable her to become smarter over time.
An Artificial Intelligence system that lowers labor costs by automating customer service and sales.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free.
Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress.
With Wix Answers, you can build better, longer-lasting relationships
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Provide anytime, anywhere mobile customer service to increase client satisfaction, build client loyalty and deliver a more competitive business proposition. Give clients online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your agency. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system when and how they want.
Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem
SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators.
Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.
Offers cloud based after sales service platform to enterprises for automating customer support services.
Offers cloud based after sales service platform to enterprises for automating customer support services.
CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.
Powerful flexible and affordable Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Help desk software solution for the IT support and service provider communities.
Help desk software solution for the IT support and service provider communities.
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.
Web-based service desk with customer service portal designed for internal ITSM and external customer support.
RenewityRMA is a SaaS returns system for in-house service teams of manufacturers and their customers. It manages the complete product return lifecycle. Multiple RMA and Ticket processes; multiple units on one RMA; split units; swap units; parts lookup, serial number/warranty checking; custom fields; custom screens; role based permissions and views; custom states; workflow; escalation events; and free customer portal. Renewity provides a feature-rich system that you can configure to your process
Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt.
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site's FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions and an increase in conversions.
Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
Customer support system that helps track your website and visitor's statistics.
Customer support system that helps track your website and visitor's statistics.
Customer feedback and coaching application for service-oriented businesses.
Customer feedback and coaching application for service-oriented businesses.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
InGenius easily adapts to the unique needs of customer service desks and contact centers with advanced computer telephony integration (CTI). InGenius connects phone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps customer service teams increase productivity and customer satisfaction with features like screen pop, automated call logging, CRM screen transfer and enhanced call reports.
InGenius connects telephone systems into leading CRMs for productive customer service teams and world-class customer experiences.
Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies.
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions.
An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
Intercom is the complete growth platform for marketing, sales, and support. Our products and platform help businesses grow faster through better customer relationships. The worlds most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications.
Intercom is the complete growth platform for marketing, sales, and support.
With Dovetail, user researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price.
Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.
Blaze Desk provides your organization with a one fixed monthly fee per user . BlazeDesk grows with your organization. The functionalities of Blazedesk give your organization a total package. A good base to help your organization grow to its full potential.
Blazedesk contains the following modules:
CRM
Project Management
Inventory Management
Invoicing
Customer Support
Cloud file storage
Client and vendor Extranet
Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time!
SupportSync provides Product Return Management software designed for businesses who provide products that require return services.
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Eserviz is a comprehensive service management solution and includes complaint registry mechanism, AMC & Warranty, Field and customer management including alerts and reminders to all concerned over both email and mobile.
Eserviz can be used in virtually all industry segments and is today has clients in most of them including Engineering, Medical Equipment,Safety and Security systems,Home Appliances,Plant and Machinery, Industrial Equipments,Personal Devices,Office Automation and Automotive.
Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders.
HyperTeam CRM for Office 365
HyperTeam CRM for Office 365
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
Web based customer service software for small to medium sized businesses.
Web based customer service software for small to medium sized businesses.
Web-based enterprise level complaint handling software to help increase your company's productivity.
Web-based enterprise level complaint handling software to help increase your company's productivity.
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
Next Generation Service Fulfillment is a solution which realizes the component-based service creation concept in order to reduce service lifecycle and enables CSPs to quickly update the customer service portfolio.
Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.
Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.
Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
Store and track all customer requests.
Store and track all customer requests.
Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service.
Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.
Easy-to-use software solutions for support systems
(such as ticketing systems, contact forms) and make them more intelligent.
Easy-to-use software solutions for support systems
(such as ticketing systems, contact forms) and make them more intelligent.
