Customer Service Software

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Freshdesk è una soluzione di helpdesk che offre tutto il necessario per offrire un servizio clienti eccezionale. Gestisci tutte le conversazioni con i tuoi clienti in un unico posto, indipendentemente dalla fonte: e-mail, telefono o social media, in modo da poter offrire un supporto personale e rapido. Freshdesk è facile da usare, quindi puoi concentrarti su ciò che conta di più, ossia fornire assistenza ai tuoi clienti. Con caratteristiche come una gestione dei ticket di prima qualità e le automazioni intelligenti, rendere felici i clienti non è mai stato così facile. Ulteriori informazioni su Freshdesk Un software di servizio clienti basato sul web, apprezzato da oltre 100.000 aziende in tutto il mondo. Ulteriori informazioni su Freshdesk
Zoho Desk è il primo software per il servizio clienti del settore basato sul cloud, sensibile al contesto, che consente alle aziende di creare relazioni più solide con i clienti. Grazie a Zoho Desk gli agenti saranno più produttivi, i manager più incisivi e i clienti più autonomi. Potrai gestire il tuo servizio di assistenza clienti via e-mail, social media, live chat, portali self-service e moduli web comunicando da una singola interfaccia. Inizia subito con 3 utenti gratuiti per liberare il mondo da un servizio clienti insoddisfacente. Ulteriori informazioni su Zoho Desk Metti il servizio clienti al centro della tua azienda. Rendi gli agenti più produttivi, i manager più incisivi e i clienti più autonomi. Ulteriori informazioni su Zoho Desk
Migliore di un helpdesk, Front è una casella di posta in arrivo collaborativa per tutte le comunicazioni con i tuoi clienti: e-mail, chat, social media, SMS e altro ancora. Tutte le e-mail di assistenza o di richiesta informazioni vengono raccolte in caselle di posta in arrivo condivise e i team possono collaborare per offrire un'esperienza migliore agli utenti. Rimani aggiornato sui messaggi, ottieni maggiori informazioni con le metriche e automatizza i flussi di lavoro per rispondere 3 volte più rapidamente. Cisco Meraki, Y Combinator e altri 4.000 team si affidano a Front per mettere i clienti al primo posto. Ulteriori informazioni su Front App Tratta i tuoi clienti come persone, non come ticket da risolvere. Fornisci un'assistenza personalizzata, indipendentemente dal canale. Ulteriori informazioni su Front App
SupportCenter Plus è un software di supporto, pronto per ITIL, basato sul web, progettato per le organizzazioni IT che offrono supporto IT ai propri clienti. Funge da piattaforma comune per tutta la gestione del servizio clienti. Gli utenti possono monitorare, gestire e risolvere facilmente i ticket dell'helpdesk, offrendo un'assistenza clienti rapida, che porta la soddisfazione dei clienti a un livello completamente nuovo. Ulteriori informazioni su ManageEngine SupportCenter Plus Migliora l'efficacia e l'aspetto visivo del tuo desk di supporto e prova Support Center Plus per fare il primo passo verso un'assistenza clienti di livello mondiale. Ulteriori informazioni su ManageEngine SupportCenter Plus
L'applicazione Genesys PureCloud è una soluzione di assistenza clienti all-in-one e su cloud che ti aiuta a gestire le conversazioni con i clienti e a comprendere il loro percorso. Offri ai tuoi dipendenti un singolo strumento in grado di gestire tutte le comunicazioni: voce, chat, e-mail, messaggi di testo e altro ancora. Un'interfaccia intuitiva lo rende semplice da utilizzare, indipendentemente dal fatto che tu sia un agente, un supervisore o un amministratore IT. Gli aggiornamenti settimanali delle funzionalità assicurano che supererai le aspettative dei clienti tanto oggi, quanto in futuro. Ulteriori informazioni su Genesys PureCloud PureCloud facilita le relazioni con i tuoi clienti. Potrai metterti in contatto tramite telefono, e-mail e chat mediante un singolo strumento, per un maggiore coinvolgimento dei clienti. Ulteriori informazioni su Genesys PureCloud
Vision Helpdesk offre strumenti software per il servizio clienti - 1) Software helpdesk (helpdesk multicanale) 2) Helpdesk satellitare (helpdesk per più marchi) 3) Service desk (helpdesk certificato PinkVerify ITIL/ITSM) Vision Helpdesk è una soluzione di helpdesk per l'assistenza clienti ALL IN ONE che consente di gestire vari canali come E-MAIL, MODULI WEB, TWITTER, FACEBOOK, CHIAMATE, il tutto con un unico software. Vision Helpdesk è stato scelto da oltre 8.000 aziende di tutto il mondo. Ulteriori informazioni su Vision Helpdesk Vision Helpdesk offre un soluzione di helpdesk, satellitare o per più aziende oltre a strumenti software service desk ITIL per aziende di ogni dimensione. Ulteriori informazioni su Vision Helpdesk
CloudTalk è un sistema telefonico, pronto all'uso in un minuto. Opera già da tempo con oltre 1.000 clienti, incluse aziende come DHL, Electronic Star, Yves Rocher, Karcher e molte altre. Semplifica la vita dei tuoi team di vendita e di assistenza clienti con oltre 40 funzioni di chiamata avanzate. Migliora la comunicazione con i potenziali clienti grazie all'integrazione con i sistemi di helpdesk, CRM ed e-commerce esistenti quali Helpscout, Pipedrive o Shopify. Inizia con una prova GRATUITA di 14 giorni. Ulteriori informazioni su CloudTalk CloudTalk è un sistema telefonico basato sul cloud destinato ai team di supporto e vendita. Rende le telefonate facili e divertenti. Inizia oggi stesso la tua prova GRATUITA! Ulteriori informazioni su CloudTalk
MessengerPeople è leader nel software per la comunicazione via messaggistica mobile. L’innovativo Messenger Communication Platform permette alle aziende di fare assistenza clienti professionale su WhatsApp Business API, Apple Business Chat, Facebook Messenger, Telegram e Viber. MessengerPeople coopera ufficialmente con le più grandi imprese sviluppatrici di software per la messaggistica mobile del mondo. Oltre 1900 Aziende come BMW, Lufthansa, Pandora etc. in tutto il mondo usano le soluzioni. Ulteriori informazioni su Messenger Communication Platform Con MessengerPeople entrate in contatto con i vostri clienti sulla messaggistica mobile e rendete la comunicazione più efficace. Ulteriori informazioni su Messenger Communication Platform
Jira Service Desk è un moderno software per service desk che tutti possono facilmente utilizzare, facilmente configurabile dal l'amministratore e dotato di tutto ciò di cui i team IT hanno bisogno: regole di automazione, SLA, creazione di report in tempo reale e processi certificati ITIL come incidenti, problemi e gestione del cambiamento. Offri un ottimo servizio, con costi e tempi di installazione notevolmente inferiori rispetto alla concorrenza. Ulteriori informazioni su Jira Service Desk Jira Service Desk è un software per service desk creato per i moderni uffici IT con un costo che parte da soli 10 $ al mese. Provalo gratuitamente su https://www.atlassian Ulteriori informazioni su Jira Service Desk
Ada è una piattaforma con intelligenza artificiale (IA) che consente ai team del servizio clienti di creare una chatbot per risparmiare tempo, ridurre i costi del 30% e migliorare l'esperienza del cliente. La piattaforma di Ada è progettata per team non tecnici, pertanto la creazione e la gestione dei bot non richiede costose competenze tecniche, né tempi prolungati. Consente ai team di creare contenuti per soddisfare le esigenze dei clienti man mano che queste evolvono. Automatizza il 70% delle richieste con immagini, video e GIF, il tutto in oltre 100 lingue. Ulteriori informazioni su Ada Automatizza fino al 70% del servizio clienti in meno di un mese, per ottenere un'esperienza del cliente eccellente e il 30% di risparmio sui costi. Ulteriori informazioni su Ada
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Ulteriori informazioni su Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Ulteriori informazioni su Zendesk
LiveAgent è il software di servizio clienti più recensito e valutato come numero n° 1. Aziende come BMW, Yamaha, Huawei, Orange o Forbesfone utilizzano LiveAgent per soddisfare 150 milioni di utenti finali in tutto il mondo. Unisciti a loro per ottenere un vantaggio competitivo. Inizia con una versione di prova di 14 giorni, senza fornire una carta di credito e firmare contratti. LiveAgent è un software di helpdesk multicanale ricco di funzionalità, con oltre 170 funzioni per l'helpdesk, tra cui live chat, supporto telefonico, integrazioni con i social media, portale di supporto e API. Ulteriori informazioni su LiveAgent LiveAgent consente alle imprese di migliorare il servizio clienti. Un ottimo servizio clienti inizia con un software di assistenza clienti migliore. Ulteriori informazioni su LiveAgent
Whatfix è il modo più semplice per creare guide e rendere "l'how-to" interattivo. Whatfix migliora le funzionalità self-service dei prodotti web e aiuta le aziende a ridurre le richieste di supporto e a migliorare il coinvolgimento degli utenti. Utilizzando la piattaforma di orientamento digitale Whatfix, le aziende possono gestire autonomamente guide interattive e integrarsi in tutti i punti di contatto dell'utente. Whatfix viene utilizzato da grandi e piccole imprese per migliorare l'efficacia della formazione, l'assistenza clienti e l'onboarding degli utenti. Ulteriori informazioni su Whatfix Whatfix guida l'adozione di tecnologie e l'abilitazione degli utenti per migliorare la produttività e il coinvolgimento attraverso contenuti contestuali in-app. Ulteriori informazioni su Whatfix
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Ulteriori informazioni su HelpDesk HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Ulteriori informazioni su HelpDesk
MSP Anywhere è un software di controllo remoto basato sul web per le aziende di servizi IT che devono risolvere rapidamente i problemi dei clienti da remoto. MSP Anywhere mette a disposizione chat dal vivo bidirezionali, tempi medi di connessione di 5 secondi, sessioni remote reattive e ottimi strumenti di assistenza a distanza come il visualizzatore degli eventi e la riga di comando di Windows. MSP Anywhere è basato sul cloud al 100% ed è facile da provare, acquistare e utilizzare. Ulteriori informazioni su SolarWinds Take Control MSP Anywhere è un software di controllo remoto rapido e affidabile che aiuta a fornire un'eccellente assistenza a distanza ai clienti del settore dei servizi IT. Ulteriori informazioni su SolarWinds Take Control
Applicazione di chiamata per call center e addetti alle vendite accessibile direttamente dal browser senza complesse procedure di installazione o fatturazione. Per procedere è necessario solamente scegliere un numero e iniziare a chiamare i potenziali clienti! Consente di organizzare e gestire le vendite, controllare la qualità delle chiamate, ridurre i costi e integrare e automatizzare le campagne di televendita. CrazyCall è anche una piattaforma di assistenza alle vendite facile da utilizzare che aumenta il ROI dei primi approcci diretti e agevola le conversioni del sito web. Ulteriori informazioni su CrazyCall Applicazione di chiamata per call center e team di vendita Ulteriori informazioni su CrazyCall
LiveChat offre al tuo team di supporto un modo conveniente per offrire un'esperienza straordinaria lungo tutto il percorso del cliente. Rende il servizio clienti più efficiente consentendoti di tenere aperte più sessioni di chat contemporaneamente, di inviare risposte predefinite alle domande più frequenti, aggiungere tag di chat, esaminare le trascrizioni di chat e inviare file ai clienti attraverso la finestra della chat. Ulteriori informazioni su LiveChat LiveChat ti consente di tenere conversazioni in tempo reale con i tuoi clienti mentre esplorano il tuo sito web. Ulteriori informazioni su LiveChat
La chat dal vivo di Smartsupp ti consente di avviare una conversazione personale con i visitatori del tuo sito web e di trasformarli in clienti soddisfatti. Si tratta di una delle più popolari chat dal vivo con 54.000 utenti attivi in tutto il mondo. Approfitta delle sue funzionalità avanzate quali messaggi automatici, registrazione dei visitatori o statistiche dettagliate. I tuoi clienti stanno visitando il tuo sito web in questo momento. Crea un account GRATIS PER SEMPRE e inizia oggi stesso a chattare con loro. Ulteriori informazioni su Smartsupp live chat Smartsupp è una chat dal vivo GRATUITA con registrazioni video realizzate per il tuo sito web, che ti consente di potenziare il tuo servizio clienti. Ulteriori informazioni su Smartsupp live chat
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Ulteriori informazioni su Bitrix24 Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Ulteriori informazioni su Bitrix24
Il software per il servizio clienti HubSpot semplifica la risoluzione dei problemi in modo rapido, accurato e piacevole. Offre gestione dei ticket e funzioni di automazione che consentono di essere organizzati, una knowledge base che permette ai clienti di risolvere i problemi da soli, live chat e bot per tempi di risposta più brevi, strumenti per il feedback e sondaggi dei clienti per misurarne la soddisfazione e creazione di report per migliorare in modo costante. Iscriviti gratuitamente oggi stesso e sperimenta un software che soddisfa sia i clienti che le persone che prestano loro assistenza. Ulteriori informazioni su HubSpot Service Hub HubSpot Service Hub consente di mantenere organizzato il tuo team, creare soluzioni proattive per i clienti e monitorare la loro soddisfazione. Ulteriori informazioni su HubSpot Service Hub
Software per l'assistenza clienti Agile CRM: consente di fornire un servizio clienti di qualità superiore, garantendo loro soddisfazione a lungo termine. Agile CRM consente alle aziende di offrire un'esperienza di assistenza clienti maggiormente personalizzata. Le potenti funzionalità di automazione dell'helpdesk consentono di comprendere meglio i clienti, permettendo di essere presenti per fornire assistenza quando è più necessario. Ulteriori informazioni su Agile CRM Agile CRM è una suite completa per vendite, marketing e servizi, progettata per consentire alle PMI di vendere e commercializzare come le aziende delle classifiche Fortune 500. Ulteriori informazioni su Agile CRM
Acobot aumenta le vendite online utilizzando l'intelligenza artificiale. Basato su una tecnologia avanzata di machine learning, Acobot impara dal tuo sito web e coinvolge gli utenti autonomamente. Saluta gli utenti, risponde alle loro domande e li spinge a comportarsi come ci si aspetta. I risultati sono più lead, conversioni potenziate e migliori guadagni. Acobot utilizza l'intelligenza artificiale per creare intelligenza artificiale. È completamente automatizzato. Tutto quello che devi fare è registrarti e fornire l'URL della tua home page. L'intelligenza artificiale si metterà al lavoro per te. Ulteriori informazioni su Acobot Aco, il chatbot di intelligenza artificiale, impara dal tuo sito web, coinvolge gli utenti e li trasforma in lead di vendita, tutto da solo! Ulteriori informazioni su Acobot
HarmonyPSA supporta l'intero ciclo di vita di un'azienda, dalla generazione dei lead al rinnovo dei contratti. Progettato e realizzato specificamente per le aziende di software e servizi, automatizza le funzioni aziendali in un'unica piattaforma ed è disponibile nel cloud su qualsiasi dispositivo. Ulteriori informazioni su HarmonyPSA La prossima generazione di strumenti per l'automazione dei servizi professionali (PSA). Pacchetto completo di automazione dei servizi professionali per imprese di software e servizi. Ulteriori informazioni su HarmonyPSA
Il team di HelpOnClick si impegna al massimo per creare un software che aiuti i commercianti a comunicare facilmente con gli utenti che visitano il loro sito web. La live chat e l'help desk semplici e intuitivi, consentono ai clienti di concentrarsi sugli aspetti più importanti: aumentare le vendite e migliorare l'assistenza clienti. Il software HelpOnClick Live Chat include le seguenti funzionalità principali: Monitoraggio del traffico in tempo reale Agente della chat virtuale Icone e testi personalizzabili Integrazione con Facebook Integrazione con i principali sistemi CRM, CMS ed help desk Ulteriori informazioni su HelpOnClick Live Chat Imposta la live chat sul tuo sito web in soli 5 minuti. Parla con i visitatori del tuo sito web dal tuo PC, tablet o telefono cellulare. Aumenta le vendite! Ulteriori informazioni su HelpOnClick Live Chat
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
Intercom builds a suite of messaging-first products for businesses to accelerate growth across the customer lifecycle. We provide a complete growth platform for marketing, sales, and support. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications. The worlds first customer messaging platform for business growth
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks. Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.
Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond, resolve, report. Get issues to team members in multiple departments across all devices automatically and easily. Respond, resolve, report. Demo today!
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is a web-based help desk designed for a great customer experience.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. CTI for Sales & Contact Center - Improve Customer Experience & Productivity
CloudApp alleviates the frustration and misunderstandings of text-based communication through its enterprise-level, intelligent visual messaging platform, enabling teams to work faster and smarter, and empowering businesses with accelerated productivity. CloudApp combines annotated screenshots, GIFs and screen recording in one easy-to-use app. Capture, get and instant link, and share. Our customers work at the Speed of Sight in Customer Support, Product Development, Design, Sales and Marketing. CloudApp alleviates frustration and misunderstandings of text-based communication through its intelligent visual communication platform
Increase your support team's efficiency with Avochato's convenient text messaging software. Integrates with Salesforce, Desk, & Slack. Provide faster responses to customers and save time by handling simultaneous customer support requests through SMS. Customers love it because they don't have to wait on hold. Your team loves it because they can handle more queries more easily. Surprise and delight your customers by using their favorite channel for communicating with family, friends ... and you! Avochato is the text messaging solution of choice for customer support teams.
NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. Simplifies your daily work with your customers. Most user-friendly CRM software on the market.
Zingtree semplifica la creazione, la personalizzazione, la distribuzione e l'analisi di alberi decisionali interattivi su domande e risposte, basi di conoscenza e strumenti di risoluzione dei problemi online. Con Zingtree è incredibilmente facile aiutare i clienti a risolvere autonomamente i problemi e ad esplorare meglio le informazioni della base di conoscenza. I clienti vengono guidati con garbo alle risposte e, se un problema non può essere risolto, i tecnici dell'assistenza ricevono informazioni di base sul problema del cliente. Facilmente integrato con sistemi di posta elettronica, chat, CRM o Help Desk, consente di risparmiare tempo e denaro. Costruisci alberi decisionali interattivi per il supporto self-service e la risoluzione dei problemi. Offri ai tuoi clienti il potere del self-help on-demand.
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service
Tidio is a communicator for businesses that keeps live chat, messenger, and email in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices. Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
The Genesys PureCloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
Il servizio online di Bpm offre processi pronti all'uso basati sulle migliori pratiche nel settore, per le organizzazioni di medie e grandi dimensioni. Gestisci le richieste dei clienti e automatizza le operazioni di assistenza, seguendo processi predefiniti per un eccellente assistenza clienti. Bpm'online è stato riconosciuto nel Magic Quadrant di Gartner nel 2016 per il centro CRM di coinvolgimento dei clienti, nonché elencato in cinque categorie della Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales e Software per servizio clienti). È una piattaforma di gestione dei servizi intelligente, per accelerare l'erogazione dei servizi e la soddisfazione dei clienti.
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. Powerful, affordable, and fully configurable customer service solution for modern B2B businesses.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. ServiceNow Customer Service Management is built for the digitally connected service economy.
FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time. FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Build your multichannel customer service platform through Crisp and start to communicate with your customers seamlessly. With our Team Inbox, Crisp lets you chat with your customers and makes things simple for busy businesses. Through a wide range of features, we simplify the way you help your customers to reach a perfect customer service. Your all-in-one platform for multi-channel customer service.
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
UJET is an enterprise-grade platform that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.
Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial. Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
xSellco Helpdesk è l'unica soluzione di helpdesk appositamente creata per l'e-commerce. Potrai centralizzare, in una singola dashboard connessa, tutte le richieste e i dettagli degli ordini dei clienti provenienti da ogni canale di vendita. xSellco assegna priorità alla tua casella di posta in arrivo in base all'urgenza del messaggio, ai thread in tutte le vendite, alle spedizioni e alle informazioni sugli ordini, evitando di ricercare i dati dei clienti. Le risposte suggerite e la traduzione automatica della lingua riducono i tempi di risposta, assicurando clienti più soddisfatti. Versione di prova gratuita per 14 giorni. Vendi di più con l'helpdesk creato per l'e-commerce. Centralizza le richieste dei clienti di tutti i tuoi canali di vendita in un'unica dashboard connessa.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses. Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiqs Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.goquiq.com. Quiq sells messaging and live chat solutions to help companies and consumers engage over digital channels.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give them autonomy with our self service portal branded for your company. Simplify and automate your processes, communicate wherever your customers are, customize the experience, and report on feedback and key metrics. We fit perfect for teams with 10-50 agents. From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs.
The ForceManager CRM solution has been designed by and for field sales reps. Built taking their needs and priorities into account, ForceManagers goal is to simplify the work of sales reps so that they can focus on what really matters: SALES AND BUILDING RELATIONSHIPS WITH CLIENTS. ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams.
Deskpro is the only customer service software platform your organization needs, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
With Dovetail, researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price. Streamline user research and decide what to do next with Dovetail, cloud-based user research software youll love.
CallPage builds a suite of cloud phone products that helps generate more business, connect people around the world and get insights from sales calls. Its a better way to boost your performance through calls by having more revenue-generating conversations. Founded in 2015, today CallPage is a team of results-driven people who work to create the AI-based VOIP product for sales and marketing teams. Our solution not only initiates contact with a website visitor but also analyzes behavioral data. Solution made to convert web-visitors into sales calls by callbacks to the real leads!
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education. Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
Grazie al sistema di supporto semplificato di Helpshifts, le aziende possono risolvere i problemi in modo più efficiente, aumentando, al contempo, la soddisfazione dei clienti. Aziende come Viacom, Virgin Media, Microsoft, Western Union, Flipboard e centinaia di altri marchi leader, utilizzano la piattaforma Helpshift per fornire assistenza clienti attraverso la messaggistica. Helpshift è installato su due miliardi di dispositivi in tutto il mondo e serve oltre 600 milioni di consumatori attivi mensilmente. Per ulteriori informazioni, visita il sito https://www.helpshift.com Helpshift è una piattaforma di automazione del servizio clienti leader del settore.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Winner of Best Overall Value four years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. Four time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Help desk solution with service request management, knowledge base, task management, surveys.
KOOKOO is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed. KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
Le amicizie con i clienti nascono con Kustomer. Una piattaforma di nuova generazione per la gestione, il servizio e l'assistenza dei clienti. Utilizzato da marchi che mettono le persone al primo posto, come Away, Glossier e Ring. Kustomer ti permette di sapere tutto sui clienti e sul loro percorso. Monitora ogni acquisto effettuato, prodotto restituito, clic sugli annunci o commenti fatti sui social e presenta il tutto su una bella visualizzazione cronologica omnicanale a disposizione degli agenti, affinché possano fornire sempre un servizio di prima classe. Le amicizie con i clienti nascono con Kustomer. Una piattaforma di nuova generazione per la gestione, il servizio e l'assistenza dei clienti.
It supports point and click graphical user interface which is very simple and easy to use. By using this lightning component, Salesforce administrators can merge Cases with the help of following criteria: Subject, Origin, Priority, Status, Contact and CreatedDate range. The component merges the duplicate Case in the parent Case and also their related Email Messages, Comments, Attachments and Files.The component requires 'My Domain' to be enabled in the Salesforce Org to function properly. Astrea Case Merge is a Salesforce native lightning component. The component is used to merge duplicate Cases in a Salesforce.
Reduce support requests and create happier customers. HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. HelpShelf also learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users. HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters.