Customer Service Software
Use Capterra.it in Italy to find the best Customer Service Software for your business.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport
Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk
SysAid's Help Desk offers one place and dashboard to manage all your IT support. You'll find all the essentials you need in one place including a powerful ticket management tool, IT asset management, self-service portal and more. Implement your customizable Help Desk easily and quickly today from the cloud or downloadable on-premise software. With 15+ years of experience, SysAid has been serving +100k admins globally. Get a Free Trial now or contact us to see what SysAid can do for you. Learn more about SysAid
Aspect Unified IP brings all contact center options together, simplifying omni-channel interactions across voice, email, chat, SMS, IM and social. The solution offers multi-session contact handling and tight integration with industry leading CRM applications, helping you effectively manage and deliver differentiated customer experiences that make your company easier to do business with. Ideal for 75+ agents. Learn more about Aspect Unified IP
LivePerson is a chat and messaging platform that makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans, bots and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers. Learn more about LiveEngage
Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Learn more about Issuetrak
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Learn more about Tracker
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service
SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. Learn more about ManageEngine SupportCenter Plus
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise
Dixa is a cloud-based personal customer service platform for real-time conversations. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat from one screen. Get real-time performance stats for wall displays, intelligent routing across all channels, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent & customer experience! Learn more about Dixa
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu
Lithium Communities is an online community platform that enables you to transform your website into a social destination. You can leverage a vibrant community experience to build deeper relationships with your customers, resulting in increased sales, lower service costs, and accelerated innovation. Lithium Communities can also help increase loyalty and customer retention by providing a venue where customers can engage with each other and become brand advocates. Learn more about Lithium Communities
Through Helpshifts streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly. To learn more, visit https://www.helpshift.com Learn more about Helpshift
LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
xSellco Helpdesk is the only purpose built ecommerce help desk. Centralize all your customer queries and order details from every sales channel into one connected dashboard. xSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Free 14 Day Trial. Learn more about xSellco Helpdesk
Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Learn more about bpm'online service
Front is the first email management software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free. Learn more about Front
Avochato is the all-in-one text messaging solution for marketers. Avochato makes it easy to send bulk messages to your contacts and turn those broadcasts into one-on-one conversations. Drive online and in-store traffic, make update announcements, and even gather more online reviews for your business. Avochato integrates with services including Slack, Office 365, Salesforce, and Desk.com. It also integrates with Google AdWords, enabling prospects to text you from a Google Ad. Learn more about Avochato
LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account. Learn more about LiveHelpNow Suite
monday.com is a project management tool your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done. Learn more about monday.com
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako
ilos is a platform for education and training. Learn more about ilos Videos
Built for big business - made easy for small business. We have the most pre-built features of any Enterprise SMS Text platform - at Half the Price. Text 1-to-millions, or engage in True 1-to-1 Dialog at scale. Others claim 1-to-1, but ours is built for multi-user, threaded dialog at scale for large businesses. Call Center Module and Mobile App for 1,000s of reps to use SMS with admin controls. Multi-Channel Emergency Alert System included. Major CRM Integrations. Short & Long Codes. API access. Learn more about TrueDialog
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. Learn more about Mize Customer Central
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio
MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about MSP Anywhere
The inSided platform for commerce and customer service enables your customers and prospects to ask questions and get advice. Use cases include customer service, where customers get quality service at low cost, and ecommerce, where user generated content drives traffic and conversion. Learn more about inSided
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk
Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Learn more about Helprace
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Learn more about C2 ATOM
Zingtree allows you to create, customize, deploy and analyze interactive decision trees, process guides, and agent call scripts that live on your website. With Zingtree, it's incredibly easy to help customers self-solve problems, better navigate websites and products, and intelligently route to the right information for any process (internal or customer-facing). Integrations with Zendesk, Salesforce, Freshdesk, WordPress, Slack, Zapier, and more are available for free. Learn more about Zingtree
Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on. Learn more about QuestDesk Solutions
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Learn more about CloudCherry
Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. Learn more about Agiloft
With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Learn more about FluentStream
ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel. ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots. Learn more about InTheChat
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with user-friendly administration tools to customize, manage and grow a knowledge base that saves both resources and time. Learn more about Answerbase
ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between. Learn more about ConnectWise Control
AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Learn more about AzureDesk
CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization. Learn more about CustomAnswers
Shelf is an award winning knowledgebase with the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and organization. Unlike other knowledgebase platforms, Shelf enables any type of content to be stored and organized, including; documents, youtube videos, web links and more. Shelf can be setup in minutes. Contact us for a demo and free trial. Learn more about Shelf
Support Bench is the next generation technology for keeping customers happy. We are a multichannel customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. It is both feature packed and affordable, from its dynamic SLAs to robust case management, Support bench offers companies the freedom to tailor their support system to the way they want to work. After all, once you get your valued customers, its our job to ensure you keep them. Learn more about Supportbench
Gather and act on, with a one time system setup, key experience feedback for every interaction your customers have with your customer service organization. Blue Surveys software makes this possible through CRM integration, automated follow-ups and escalation capabilities, as well as powerful reporting and analytics solutions. In summary, Blue helps make your organization a real time feedback machine where no customer's voice is left unheard! Learn more about Blue Enterprise Surveys
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Learn more about ShareNet Customer Service
NICE inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. NICE inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. Learn more about NICE inContact Telephony Software
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Learn more about Wix Answers
TinyTake is a free screen capture & video recording software for Microsoft Windows & Mac. With TinyTake, you can capture images and videos of your computer screen, add comments and share them with others in minutes. Learn more about TinyTake
Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance Learn more about Intelligent Troubleshooting
Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 24,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat
Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions. Learn more about Agent.ai
Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM
Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. Learn more about Knowledge First
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Helps organizations and enterprises deliver product content across all customer touchpoints.
GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost.
iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments.
WalkMe is the pioneer of the Digital Adoption Platform that provides enterprise-class guidance, engagement, insights, and automation.
Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.
Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
End users can submit requests for service, search for solutions, and view the status of their open incidents.
Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets.
Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system.
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management
Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place.
Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Our customers: small and medium business owners, aged 25 - 54, optimized for solo entrepreneurs and companies with up to 100 employees.
Toonimo humanizes the web user experience with engaging digital walkthroughs.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Brand Embassy is a customer service software designed to deliver human connections at scale.
Your customer service app for Slack to bring all your team communication together in one place.
The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Web based solution for improved customer experience. Features include data analysis and optimization.
The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience.
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.
An online customer support software with helpdesk, forum, knowledge base, and live chat features.
Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals.
Decision tree driven interactive guides for technical support & customer service
Web-based live chat and help desk software with personal and group email management and email threading.
Simplifies your daily work with your customers. Most user-friendly CRM software on the market.
ServiceNow Customer Service Management is built for the digitally connected service economy.
VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.
Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
Customer queuing and service analysis software for customer service departments.
Organizes your customer care so you can focus on delivering the best service possible.
Scalable multi-language support system for products and services with contract compliance functionality.
Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting
Track prior customer service calls and automatically fill out customer information for the next ticket.
Multi-user help desk software application that is affordable, simple to install and easy to use.
Live chat with proactive initiation capabilities, canned responses and special control features.
Cloud based solution for reduced churn and customer service.
Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Cloud-based customer support software and SaaS based customer service software used all over the world.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.
100% web-based help desk application that will improve your business management & your customer relations.
Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
Comprehensive, modular and easy to use web-based customer care software suite.
Grow your business by gaining customer loyalty with a world class customer contact center software
An Artificial Intelligence system that lowers labor costs by automating customer service and sales.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem
Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.
Offers cloud based after sales service platform to enterprises for automating customer support services.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Help desk software solution for the IT support and service provider communities.
Web-based service desk with customer service portal designed for internal ITSM and external customer support.
Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt.
Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
Customer support system that helps track your website and visitor's statistics.
Customer feedback and coaching application for service-oriented businesses.
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.
SupportSync provides Product Return Management software designed for businesses who provide products that require return services.
HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte
Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders.
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity.
eGain's knowledge management and customer engagement solutions power digital transformation for leading brands.
Web based customer service software for small to medium sized businesses.
Web-based enterprise level complaint handling software to help increase your company's productivity.
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.
Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.
Faasthelp-Artificial intelligence powered sales and customer support software
Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.
An online ticketing tool to automate customer communication, generate timesheets, track reports, and more.
Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Provide live, instant and personalized customer support with Facebook messenger live chat for FREE
Deploy in days/train in 1 hour, customizable without programming or consultants, painless reporting for higher quality decision making.
Help desk solution with service request management, knowledge base, task management, surveys.
Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.
Business SMS for support, marketing, sales, & operations. Contacts never has to install an app, your team gets business grade features.
Customer support help desk software for small business including web based cloud (Saas) and downloadable version.
Multichannel cloud call/contact center solutions. call recording, live monitoring, phone, chat, mail, social, sms. Intuitive.
Solvemate is the chatbot that allows you to provide instant support to your customers, in an intuitive interface, without any typing.
Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries.
Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.
Acobot helps you automate customer service by turning your documentation or knowledge base into a smart virtual agent in minutes.
Software that enables you to provide a cost effective Intranet or Internet help desk support environment.
Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world.
The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster.
Customer feedback & service platform built specifically for multi-location businesses like retail chains & restaurant groups.
Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge
An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.
Customer communication tool that converts text messages from customer phones to live chats with company support staff.
Modern customer communication software for real-time, proactive and personalized support for growing businesses.
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization.
Customer experience management platform that helps build customer advocacy and reduce customer defection.
Allows after-sales service staff to accept and process orders, access all information using mobile terminals.
Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc.
Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions.
Turn Gmail into a helpdesk and deliver customer support right from your inbox.
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.
CSS Corp is a global leader providing CX capable of managing the most complex requirements.
A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.
An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels.
With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center.
Chatbots and live in-app customer service for Microsoft Dynamics 365
Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.
SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs.
Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely.
Provide customer support and managing business relationships directly in Slack channels with this software.
Software for customer service quality assurance for CSAT, CES, and more.
Manage all your digital customer care channels through a single platform.
We develop and integrate artificial intelligence for your customer service.
ServiceSkills is online learning software with education empowers your staff to improve customer service, manage more effectively.
Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence.
Multi-channel customer service software fully powered by artificial intelligence.
FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution
Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments
Video chat that improves customer experience and sales with co-browsing, text chat and file sharing.
