Call Center Software

Call Center software automates and standardizes the process of receiving and responding to customer phone calls. These solutions enable better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.

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da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Connect with customers on a call center solution built right into the Zendesk ticketing system. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Ulteriori informazioni su Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Ulteriori informazioni su Zendesk
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. Ulteriori informazioni su RingCentral Contact Center A reliable built-for-the-cloud contact center software Ulteriori informazioni su RingCentral Contact Center
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Ulteriori informazioni su Five9 Call Center Software Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Ulteriori informazioni su Five9 Call Center Software
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Ulteriori informazioni su Aircall Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools. Ulteriori informazioni su Aircall
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Ulteriori informazioni su Genesys PureCloud PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Ulteriori informazioni su Genesys PureCloud
Twilio Flex è la prima piattaforma per contact center sul cloud completamente programmabile che offre alle imprese il controllo completo della propria esperienza con i contact center. Con Twilio Flex le aziende possono implementare, istantaneamente, una piattaforma per contact center omnicanale e personalizzare ogni elemento dell'esperienza a livello di programmazione, compresa l'interfaccia agente, i canali di comunicazione, l'inoltro delle interazioni e la creazione di report per soddisfare le esigenze specifiche dell'impresa. Ulteriori informazioni su Twilio Flex Twilio Flex è la prima piattaforma per contact center sul cloud completamente programmabile che offre alle aziende il controllo completo. Ulteriori informazioni su Twilio Flex
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Ulteriori informazioni su Virtual Call Center Virtual Call Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers. Ulteriori informazioni su Virtual Call Center
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Ulteriori informazioni su Talkdesk Cloud Contact Center Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Ulteriori informazioni su Talkdesk Cloud Contact Center
Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment. Ulteriori informazioni su Dialpad Call Center Platform Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support. Ulteriori informazioni su Dialpad Call Center Platform
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Ulteriori informazioni su Nextiva Call Center Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features. Ulteriori informazioni su Nextiva Call Center

da ProcedureFlow

(25 recensioni)
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Ulteriori informazioni su ProcedureFlow When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Ulteriori informazioni su ProcedureFlow

da Castel Communications

(2 recensioni)
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue. Ulteriori informazioni su Castel Call Center Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. Ulteriori informazioni su Castel Call Center
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. Ulteriori informazioni su PIMS Dialer $125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended Ulteriori informazioni su PIMS Dialer
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Ulteriori informazioni su Salesforce Service Cloud With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Ulteriori informazioni su Salesforce Service Cloud
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Ulteriori informazioni su UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Ulteriori informazioni su UJET
Dixa offre software per call center di prossima generazione per marchi e team a contatto con i clienti. Rispondi alle chiamate, alle e-mail, alle chat e ai messaggi di Facebook in tempo reale dalla finestra del browser. Ottieni il VoIP di qualità alle tariffe locali in tutto il mondo e aumenta o riduci i tuoi servizi in base alle esigenze della tua azienda. I prezzi partono da 19 $ per agente con sconti disponibili per team particolarmente loquaci. Goditi l'instradamento avanzato delle chiamate, gli IVR, la funzione di richiamata automatica, le statistiche sulle prestazioni, il riconoscimento dei clienti e altro ancora per migliorare l'esperienza di agenti e clienti. Ulteriori informazioni su Dixa Dixa è la piattaforma di customer friendship per conversazioni in tempo reale tra i marchi e i loro clienti tramite telefono, e-mail, chat e social media. Ulteriori informazioni su Dixa
CallFinder is an affordable and scalable SaaS speech analytics solution designed to help small and medium size businesses automate the quality monitoring process for improved agent performance and compliance. With CallFinder, businesses gain 100% visibility into customer-agent interactions and an un-biased scoring methodology to implement across agents and teams allowing them to deliver a better Customer Experience. Schedule a live demo today! Ulteriori informazioni su CallFinder CallFinder is a SaaS speech analytics solution built to help SMBs improve agent performance and customer experience. Ulteriori informazioni su CallFinder

da VanillaSoft

(109 recensioni)
VanillaSoft helps sales development teams engage over 15,000,000 contacts every month. The platform empowers sales reps to respond to new leads within seconds, interact with leads more consistently, across more channels, and generate more qualified opportunities. Globally, thousands of users employ VanillaSoft's queue-based sales engine and intellective routing to implement sales cadence automation resulting in substantial gains in speed-to-lead, persistency, productivity and revenue-per-rep. Ulteriori informazioni su VanillaSoft VanillaSoft empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities. Ulteriori informazioni su VanillaSoft

da PhoneBurner

(106 recensioni)
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Ulteriori informazioni su PhoneBurner Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed). Ulteriori informazioni su PhoneBurner

da Zoho Desk

(1.556 recensioni)
Zoho Desk è un'applicazione per call center basata sul cloud che consente alle aziende di creare relazioni più solide con i clienti. L'intero call center sarà direttamente all'interno del tuo browser. Il tradizionale sistema di telefonia per il servizio clienti è stato riprogettato per il cloud. Grazie a Zoho Desk gli agenti saranno più produttivi, i manager più incisivi e i clienti più autonomi. Collega i numeri del servizio clienti con Zoho Desk ed effettua e ricevi chiamate all'interno dell'applicazione. Ulteriori informazioni su Zoho Desk Zoho Desk ti permette di monitorare online le chiamate di supporto. Questo software di registrazione delle chiamate basato sul cloud è perfetto per ogni centro di servizio clienti. Ulteriori informazioni su Zoho Desk

da ExecVision

(340 recensioni)
ExecVision is the only conversation intelligence software built for coaching. Designed by seasoned sales and customer success professionals, ExecVision transforms call recordings into actionable insights, surfaces coachable moments, and provides visibility into what's really being said on calls. Create more top performers by identifying the skills and behaviors of your best employees, creating best practice libraries of exemplary calls, and listening to the unfiltered voice of the customer. Ulteriori informazioni su ExecVision ExecVision is the only conversation analytics platform built for coaching. Uncover what top performers are doing differently on calls. Ulteriori informazioni su ExecVision
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. Ulteriori informazioni su CallCenterNOW Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Ulteriori informazioni su CallCenterNOW
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Ulteriori informazioni su Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Ulteriori informazioni su Omni-Channel Self-Service
CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 40 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Ulteriori informazioni su CloudTalk CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Ulteriori informazioni su CloudTalk
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs with an enterprise-proven solution. Using innovative computer telephony integration (CTI), InGenius equips call centers with features like screen pop, click-to-dial, automated call logging and call reports. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and enhance the customer experience. Ulteriori informazioni su InGenius Connector Enterprise InGenius expertly integrates existing telephone systems into leading CRMs, with enterprise-proven computer telephony integration (CTI). Ulteriori informazioni su InGenius Connector Enterprise
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. Ulteriori informazioni su Call Center Applications A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports. Ulteriori informazioni su Call Center Applications
VCC Live è un software per contact center basato sul cloud che fornisce servizi di telecomunicazione ad aziende di ogni tipo che desiderino fornire un supporto tempestivo ai propri clienti. Le sue funzioni avanzate (tra cui IVR, statistiche in tempo reale, elevata sicurezza, sistema di composizione delle chiamate predittivo) consentono ai team dei contact center di eseguire un'ampia gamma di operazioni da un unico software. Con la soluzione multicanale VCC Live è possibile utilizzare e muoversi tra più canali di comunicazione come voce, e-mail, chat e SMS. Ulteriori informazioni su VCC Live Software per contact center sul cloud con funzionalità di gestione e operatore incorporate, sicurezza dei dati e report analitici. Ulteriori informazioni su VCC Live

da cloud IT Services

(6 recensioni)
Software per call center per chiamate in uscita di facile utilizzo e composizione predittiva basato sul cloud. Altamente affidabile e sicuro. Aumenta la produttività con moduli personalizzabili, campagne in più fasi con flussi di lavoro automatizzati, chiamate in entrata unite, analisi in tempo reale personalizzabili, controllo e registrazione delle chiamate. Si integra con il tuo software esistente tramite API REST. Supporta l'outsourcing per i call center in subappalto. È ideale per uffici distribuiti. Il pagamento è in base all'utilizzo. Nessun costo di installazione, né commissione per gli agenti. Ulteriori informazioni su Dialfire Software nel cloud per call center con chiamate in uscita, completo e di facile utilizzo, con molte funzionalità avanzate, ma nessun costo di installazione né commissione mensile per agenti. Ulteriori informazioni su Dialfire
Una soluzione auto-dialer di trasmissione voce e SMS per IVR flessibile in uscita e Press-1 per il trasferimento della lead generation. Newfies-Dialer viene utilizzato per marketing, indagini di mercato, sondaggi di opinione e votazioni. Comprende la fatturazione delle chiamate per le società di telecomunicazioni che desiderano vendere la trasmissione vocale come servizio ai propri clienti. Ulteriori informazioni su Newfies-Dialer Una soluzione auto-dialer di trasmissione voce e SMS per IVR flessibile in uscita e Press-1 per il trasferimento della lead generation. Ulteriori informazioni su Newfies-Dialer
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Ulteriori informazioni su Call Center Software Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Ulteriori informazioni su Call Center Software
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! Ulteriori informazioni su SpitFire Predictive Dialer SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. Ulteriori informazioni su SpitFire Predictive Dialer
XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments. Ulteriori informazioni su XenCALL XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team. Ulteriori informazioni su XenCALL

da Balto Software

(2 recensioni)
Balto AI listens to phone calls and then live on-call prompts reps with what to say next. Reps are given the specific language they need to close more, negotiate better, and maximize good will. Classical sales training is hard because it wastes calls and reps find it hard to implement. Balto's live guidance saves every call and effortlessly builds positive and productive call habits. Find out how Balto energizes your reps and boosts revenue. Ulteriori informazioni su Balto Balto listens to phone calls and tells your rep live on-call what to say next. Close more, maximize good will, and save every call! Ulteriori informazioni su Balto
Freshcaller è un sistema PBX nel cloud che consente di acquistare numeri di telefono locali e verdi in oltre 40 paesi. Permette ai team di impegnarsi in conversazioni contestuali con i chiamanti. Freshcaller è il call center ideale per le start-up e i piccoli team. Con Freshcaller le imprese possono scegliere di registrare le conversazioni telefoniche e consentire ai supervisori di ascoltare e parlare ai clienti in tempo reale. Ulteriori informazioni su Freshcaller Freshcaller è una soluzione per call center basata sul cloud che aiuta a ridimensionare la propria impresa senza, doversi preoccupare della complessità. Ulteriori informazioni su Freshcaller
Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. Ulteriori informazioni su Oracle Contact Center Anywhere #1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price. Ulteriori informazioni su Oracle Contact Center Anywhere
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Ulteriori informazioni su HappyFox A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Ulteriori informazioni su HappyFox
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. Ulteriori informazioni su Business VoIP Solutions ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology. Ulteriori informazioni su Business VoIP Solutions
Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction. Ulteriori informazioni su Outbound Call Center Software Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence. Ulteriori informazioni su Outbound Call Center Software

da Glenn Works

(4 recensioni)
Teams use Compass to streamline complex processes and tasks with interactive workflows. Take the guesswork out of your processes and chart a clear path to success. Create your own knowledge base of internal information that your team has only a click away while they work. Collect information with your own customized form fields and then automatically distribute it with your favorite integration providers. Ulteriori informazioni su Compass Streamline processes and tasks with interactive workflows. Take the guesswork out of your work and chart a clear path to success. Ulteriori informazioni su Compass

da InfoFlo Solutions

(67 recensioni)
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Ulteriori informazioni su InfoFlo We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Ulteriori informazioni su InfoFlo
Applicazione di chiamata per call center e addetti alle vendite accessibile direttamente dal browser senza complesse procedure di installazione o fatturazione. Per procedere è necessario solamente scegliere un numero e iniziare a chiamare i potenziali clienti! Consente di organizzare e gestire le vendite, controllare la qualità delle chiamate, ridurre i costi e integrare e automatizzare le campagne di televendita. CrazyCall è anche una piattaforma di assistenza alle vendite facile da utilizzare che aumenta il ROI dei primi approcci diretti e agevola le conversioni del sito web. Ulteriori informazioni su CrazyCall Applicazione di chiamata per call center e team di vendita Ulteriori informazioni su CrazyCall
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Ulteriori informazioni su CallShaper An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more! Ulteriori informazioni su CallShaper

da CounterPath

(65 recensioni)
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Ulteriori informazioni su Bria Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Ulteriori informazioni su Bria

da Vicidial Group

(218 recensioni)
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Ulteriori informazioni su VICIdial Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. Ulteriori informazioni su VICIdial
Gong gives you powerful visibility into your call center¿s conversations. It automatically captures and analyzes your sales and service calls. With Gong, you can improve agent productivity, hear the unfiltered voice of your customer, and guarantee a great customer experience with powerful quality assurance. Ulteriori informazioni su Gong.io Get powerful visibility into your call center¿s conversations. Improve agent productivity, and hear the true voice of your customers. Ulteriori informazioni su Gong.io

da Primo Dialler

(50 recensioni)
All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Ulteriori informazioni su PrimoDialler Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform Ulteriori informazioni su PrimoDialler
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Ulteriori informazioni su eTollFree Predictive Dialer Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. Ulteriori informazioni su eTollFree Predictive Dialer
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. Ulteriori informazioni su Ytel Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections. Ulteriori informazioni su Ytel
thinQ offre il controllo completo su ogni aspetto del traffico vocale in entrata e in uscita di un'impresa. Grazie all'innovativo sistema di Least Cost Routing (LCR) e all'unico LCR per numeri verdi del settore, thinQ consente alle aziende di beneficiare di tariffe telefoniche agevolate di più gestori con funzioni di ripristino d'emergenza, bilanciamento del carico e analisi delle chiamate integrate nel software. I servizi di raccolta delle chiamate, inoltre, consentono alle aziende di chiamare sia numeri locali che numeri verdi e abilitare le funzionalità SMS/MMS, CNAM e LRN. Ulteriori informazioni su Toll Free Least Cost Routing thinQ offre il controllo completo su ogni aspetto delle comunicazioni aziendali in entrata e in uscita all'interno di una potente piattaforma cloud. Ulteriori informazioni su Toll Free Least Cost Routing

da NexInteractive

(3 recensioni)
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! Ulteriori informazioni su iNexus PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops. Ulteriori informazioni su iNexus
Snowfly is a leading gamification-based employee incentive, recognition and data analytics company. We create a customized approach for each client to provide the best employee engagement for their organization using a unique variable-interval and positive-reinforcement reward and recognition system. We use analytics to provide actionable steps towards individual and organizational improvement via focused recognition and real-time incentives. We deliver measurable results to each & every client. Ulteriori informazioni su Snowfly Gamification-based online SaaS incentive & recognition programs powered by Snowfly. Ulteriori informazioni su Snowfly
Our cloud-based Contact Center solution is an omnichannel tool that supports calls, SMS and social messengers, adapts to any CRM you use today, and is loved by your sales & marketing teams. Customer Experience is predicted to overtake price and product as the key brand differentiator. Our End to End cloud engagement platform helps businesses track their calls, offer 2-way business texting to their prospects, and intelligently route and distribute their calls to minimize customer wait time. Ulteriori informazioni su Aloware Aloware is a cloud-based Business Phone. Our easy to use SMS and Calling dashboard help you engage more with customers & prospects. Ulteriori informazioni su Aloware
Designed to help debt collection professionals in all aspects of their work, MicroBilt suite of recovery and skip tracing tools provide quick, convenient, and current data that help you prioritize and successfully track people down and collect. Companies change numbers. People change locations. Lawsuits are settled. Judgments are made. Save time, money and effort by automating the process of tracking these changes. Ulteriori informazioni su Hello Call Center Connecting the way your customers prefer. Introducing a comprehensive, reliable and effective call center solution. Ulteriori informazioni su Hello Call Center
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Ulteriori informazioni su Bitrix24 Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. Ulteriori informazioni su Bitrix24

da Agile CRM

(320 recensioni)
Software per call center Agile CRM: fornisce ai team dell'assistenza clienti potenti strumenti che permettono di chiudere più rapidamente i ticket e verificare che il prodotto sia utilizzato correttamente. Funzionalità con integrazioni di telefonia avanzate, chiamate in uscita e in entrata, instradamento delle chiamate, creazione di ticket per l'helpdesk, chiamate basate su tag, gruppi di helpdesk, registrazione, note e report sulle chiamate, script di chiamata e molto altro ancora. Ulteriori informazioni su Agile CRM Agile CRM è una suite completa per vendite, marketing e servizi, progettata per consentire alle PMI di vendere e commercializzare come le aziende delle classifiche Fortune 500. Ulteriori informazioni su Agile CRM
Knowledge Bot offers an additional customer touch point by enabling customers to get real time, automated answers to their questions from a bot. Many questions about standard issues can be covered by our Knowledge bot round the clock. Knowledge Bot can also be integrated into your social media channels Ulteriori informazioni su Knowledge Bot Knowledge Bot is the perfect combination to your service agents. Knowledge Bot offers an additional customer touch point. Ulteriori informazioni su Knowledge Bot

da Zendesk

(2.089 recensioni)
Zendesk builds call center software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for call center, customer support, help centre and live chat are easy to use and implement and helps business innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

da Zendesk

(2.089 recensioni)
Zendesk builds call center, help desk, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

da Zendesk

(2.089 recensioni)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. RingCentral Contact Centre provides omnichannel capabilities that let customers decide how they want to engage with you.
Branch empowers enterprises to attract and retain hourly employees by providing a mobile-first technology that helps them get ahead financially. Employee turnover is at all-time highs, costing employers $2,500+ to replace one hourly worker. Retaining and engaging employees can improve a company's productivity, customer experiences, and bottomline. Branch is a mobile-first technology that helps hourly workers grow financially.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Virtual Call Center is a rich cloud contact centre that provides a flexible, affordable and efficient way to engage with customers.
Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems. Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
Zingtree semplifica la creazione, la personalizzazione e la distribuzione di script di agenti interattivi per call center o supporto dal vivo facili da ottimizzare e migliorare nel tempo. Grazie a integrazioni di scripting degli agenti con Zendesk, Salesforce, Freshdesk o altri sistemi CRM/Help Desk, cronologie degli script con ciascun ticket e analisi e report completi per aiutare a identificare i colli di bottiglia del processo, Zingtree è la soluzione migliore per script di agenti standardizzati. Scripting interattivo per gli agenti di call center e team di supporto dal vivo, incluse potenti integrazioni CRM e analisi completa.
PureCloud è la soluzione di contact center all-in-one e su cloud di prossima generazione che consente di gestire e comprendere le interazioni omnicanale in un percorso senza interruzioni per il cliente. Offri ai tuoi dipendenti un singolo strumento in grado di gestire tutte le comunicazioni vocali, tramite chat, via e-mail, attraverso i social e altro ancora. L'interfaccia intuitiva lo rende uno strumento di facile utilizzo. La rapida innovazione assicura che supererai le aspettative dei clienti tanto oggi, quanto in futuro. PureCloud è semplicemente potente e straordinariamente semplice. PureCloud facilita le relazioni con i tuoi clienti. Potrai metterti in contatto tramite telefono, e-mail e chat mediante un singolo strumento, per un maggiore coinvolgimento dei clienti.
La plataforma Genesys PureCloud es la solución de contact center en la nube "todo en uno" de última generación que le permite gestionar las interacciones omnicanal en un journey consistente e ininterrumpido. Dé a sus empleados una única herramienta para manejar todas las comunicaciones de voz, chat, correo electrónico, mensaje de texto y más. Al tener una interfaz intuitiva, tanto los agentes como los supervisores y administradores de TI la encuentran muy fácil de usar. PureCloud simplifica las relaciones con el cliente. Conectamos el teléfono, el email y el chat a través de una sola herramienta.
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
PureCloud ist die All-in-one-Cloud-Contact-Center-Lsung der nchsten Generation, mit der du Omnichannel-Interaktionen in einer nahtlosen Customer Journey verwalten und verstehen kannst. Gib deinen Mitarbeitern ein einziges Tool, das alle Kommunikation, Sprache, Chat, E-Mail, Social Media und vieles mehr beinhaltet. Eine intuitive Benutzeroberflche macht die Bedienung sehr einfach. Schnelle Innovation sorgt dafr, dass du die Kundenerwartungen heute und morgen bertreffen. PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.

da Bright Pattern

(74 recensioni)
Bright Pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. Bright Pattern offers the only true omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Leading global provider of omnichannel cloud-based contact center software.
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support. Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
Easy to use outbound call center software with automated dialers to suit your needs. Unlimited agent accounts and pay as you pricing. CallHub is a sophisticated outreach software for the biggest businesses, yet simple enough for your organization. The only solution that smoothly integrates with your CRM. Use predictive dialer, power, preview or manual dialer depending on your requirement. CallHub also provides voice and text broadcasting. Award-winning SMS, Voice & Call Center tool used by businesses yet simple enough for your cause! Pay as you go, no subscriptions.

da Xenialab

(60 recensioni)
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.

da NewVoiceMedia

(57 recensioni)
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability. NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more

da FluentStream Technologies

(48 recensioni)
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. Eliminate costly on premise hardware, and increase agent efficiency and customer satisfaction at scale. Sharpen boasts a 99.999% SLA for its thousands of customers. Sharpen is committed to building a global community of companies that believe a happy customer is a loyal brand advocate waiting to happen. Sharpen is a cloud native omni-channel contact center solution.
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need
CallHippo è il sistema telefonico virtuale basato su VoIP, più potente e facile da utilizzare, che consente di portare la produttività aziendale e il coinvolgimento delle vendite a un livello superiore. I numeri locali o verdi di oltre 40 Paesi di tutto il mondo sono disponibili con un paio di clic. L'applicazione CallHippo fornisce informazioni e analisi sugli utenti in tempo reale. Consente ai team di collaborare alle chiamate e condividere informazioni, permettendo ai manager di elaborare strategie basate sui dati. Serve piccole e grandi imprese che necessitano di un sistema di telefonia virtuale per gestire con efficacia l'assistenza clienti da più sedi.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone

da PanTerra Networks

(28 recensioni)
Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more. Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.

da Electronic Voice Services

(24 recensioni)
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
Worlds 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes. Worlds 1st Google Powered Cloud Call Center

da Integra CCS

(21 recensioni)
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Integrated with Global Directory. Video conferencing that offers chat, personal Easynumbers, LiME call forwarding. Easymeeting makes video meetings as easy as a phonecall. Android cameras available for small and large meeting rooms. Applications for Android, iOS, Mac and PC. Call from browser without any need for downloads. Powerful H.323 support. Easymeeting makes video meetings as easy as a phonecall. On any device, be it Android, iOS, Mac, PC, H.323 or browsers.
We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package. All the features needed for large contact center operations, at an affordable price. Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel. Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience. Ameyo's contact centre software offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally. Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs.

da ClickPoint Software

(17 recensioni)
Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets.

da Greenlight Innovation

(16 recensioni)
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. Cloud-based call center technology that assist firms with contact management, appointment scheduling and call recording.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics. A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere. Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.

da Vodia Networks

(14 recensioni)
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Unified and Integrated Environment, where businesses control all channels seamlessly. Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels. Next-Generation Contact Center Software - See how you can Engage your customers with our unique technology -Real Time and Powerful
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform. Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features.

da Speed To Contact

(13 recensioni)
Speed to Contact is an enterprise sales automation company and the makers of RICOCHET360 (the fastest internet lead dialer commercially available). Ricochet360 is ideal for both inbound & outbound call centers, including fast dialer, CRM & lead management system, cloud phone system and a rich marketing automation platform (phone, email and SMS). Sign up for a free demo and blast your contact, conversion & retention rates to new highs. Ricochet360 is the All-in-One Dialer, CRM and Marketing Automation Platform. Automate 95% of your sales workflow.

da Aspect Software

(13 recensioni)
Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management. Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily! Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center. QueueMetrics is an Asterisk call-centre monitor.
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.

da DAN electronic

(11 recensioni)
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.

da OXON Tech

(11 recensioni)
We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform. A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform. Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics.
Versature is the leading SaaS-based business communications service provider for Canadian call centers. Versature is an award winning company that is raising the bar for business VoIP services with sophisticated features, free international calling, enterprise integrations and in-depth call analytics software. Call centers rely on Versature's solutions to improve agent performance through intelligent call distribution, long-term call recordings and real-time operations monitoring. Versature is a leading SaaS-based communications provider that delivers quality VoIP and analytics solutions to Canadian call centers.

da Aria Telecom Solutions

(8 recensioni)
Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center.
Provides a fully hosted cloud PBX and unified communications. Provides a fully hosted cloud PBX and unified communications.
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports. Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement. Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction. Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.

da Etech Global Services

(7 recensioni)
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements.

da Enghouse Interactive

(6 recensioni)
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow. Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience.
LiveVox è un fornitore leader di soluzioni di contact center cloud aziendali (con oltre 25 agenti), che gestisce oltre 12 miliardi di interazioni all'anno in un ambiente multicanale. Basato su oltre 15 anni di esperienza di cloud puro, consente ai leader dei contact center di attuare strategie efficaci per il coinvolgimento sul canale di scelta del consumatore. Le sue capacità di mitigazione dei rischi e di sicurezza all'avanguardia consentono ai clienti di adattarsi rapidamente a un contesto aziendale in evoluzione. LiveVox è un fornitore leader di soluzioni per contact center cloud aziendali che utilizza un ambiente multicanale.
Call Box is the leading provider of call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is a comprehensive solution to improve phone handling processes, convert more leads, and enhance customer experience.
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.
Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing.
Steam-Connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you? All centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way. Call center solution to simplify all your communications with consumers and prospects.
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
RingOver: the 100% cloud-based phone system to help call centre agents maximize efficiency. Set up an on-site or remote call-centre in 5 mins. Obtain numbers in 65+ destinations to enjoy unlimited in & outgoing calls. Sync RingOver with CRM and Helpdesk tools to benefit from automatic data-sync. Empower supervisor agents with real-time monitoring, detailed call analytics, user performance, double-listening, after-call management, call logs, journeys and more. Free trial available. 100% cloud-based call centre phone system with automated call management, routing, analytics & supervision features.
Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent. Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent.
bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres.. We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge. Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools.
CallCenterHosting's (CCH) hosted predictive dialer ensures that you are not going to miss a single lead that could be promising to your business. It maximizes the agents' productivity because it doesn't connect the agents with busy signals, voicemails, or invalid numbers. For a customer base that is spread across different countries, it's algorithm takes care of the demography and time zone of every individual customer so that you only connect to the right people, at the right time. CCH's hosted predictive dialer is packaged with features such as message automation, intelligent call routing, campaign management etc.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.

da EducationFolder

(5 recensioni)
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center" A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement.

da Voicent Communications

(4 recensioni)
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.

da CallMiner

(4 recensioni)
Speech analytics and pervasive call center performance management solution for large and small contact centers. Speech analytics and pervasive call center performance management solution for large and small contact centers.

da CyTrack Intelligence Systems

(4 recensioni)
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level. Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
Scopri contactSPACE: il software di contact center omnicanale che rivitalizzerà le tue relazioni con i clienti. Le brevettate CallGuides e i compositori di chiamata intelligenti semplificano notevolmente il lavoro degli agenti, aumentando la produttività e migliorando le conversazioni. Inoltre, grazie alla sua analisi in tempo reale e al designer grafico delle dashboard, anche raggiungere gli obiettivi KPI sarò un gioco da ragazzi. Chiama per scoprire una soluzione personalizzata su misura per le esigenze della tua organizzazione. contactSPACE offre una tecnologia di Contact Center nel cloud che permette di migliorare le conversazioni dei clienti e aumentare la produttività e la visibilità.
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership! Reach out today to learn more. Call 888.808.3529!
Software per call center: potenzia le tue entrate di telemarketing e televendita con la piattaforma inbound e outbound di Focus Contact Center. Rende la comunicazione omnicanale veloce, intuitiva e di facile utilizzo. Fornisci ai tuoi consulenti strumenti potenti e automatizzati, come la composizione predittiva, la registrazione delle chiamate, IVR, HLR, instradamento delle chiamate, blacklist, CRM incorporato, sistema di gestione dei ticket e altro. Perfettamente integrabile con CRM, come Salesforce, MS Dynamics e altro. Software per call center, registrazione delle chiamate, monitoraggio in diretta, creazione di report avanzata, multicanale (telefono, SMS, e-mail, chat, moduli web, social).
HoduCC is a FreeSWITCH based call center software which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded. Call Center Software with call monitoring, reporting, agent mapping, and more.
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.

da Topdown Systems

(4 recensioni)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support. With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs. Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017. Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM)
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration - Aavaz is the hub that ties your contact center together. Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling. Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Contact center creation platform that supports calls received from a variety of communication channels. Contact center creation platform that supports calls received from a variety of communication channels.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
KOOKOO is the perfect fit for your inbound or outbound call center, across one or multiple cities. Reduce handle times, and exceed SLA's with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. KOOKOO `s open platform integrates with any business application including ready integrations with Zoho, Salesforce, Zendesk, Freshdesk and Sugar CRM. Go live in a few hours, even integrating with your existing telecom provide KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others. VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies. Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents).
CallBlitzer's end-to-end automated voice broadcast and outbound predictive dialer system is designed to boost contact and conversion rates by 150%+. Our 95% accurate answering machine detection, ringless voicemail, and suite of advanced automation capabilities keep your cost per transfer lower than any other solution out there. Our powerful platform also enables live call transferring through our built-in IVR to empower seamless list and campaign management. Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup!
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.

da Call Center Development Services

(2 recensioni)
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size. Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation.

da Envision Telephony

(2 recensioni)
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.

da Spectrum Corporation

(2 recensioni)
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents. Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.

da Genesis Communications

(2 recensioni)
Please call for a "live demonstration" to view from your computer. Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface. Hosted call center solutions. predictive, power, preview, inbound and blended modes.