Crea IVR complesse per semplificare l'esperienza dei tuoi clienti. Utilizza l'IVR di Ozonetel, completamente personalizzabile e con trascinamento della selezione, per interagire via DTMF (Dual-Tone Multi-Frequency) o riconoscimento vocale avanzato. Offri un servizio self-service via IVR o combinalo con un distributore automatico di chiamata (Automatic Call Distributor, ACD) per instradare le chiamate in modo intelligente in base a priorità, abilità dell'agente o tempistica, mantenendo uniformi i carichi di lavoro. Oltre 1500 aziende in tutto il mondo utilizzano la IVR di Ozonetel come parte integrante di una suite per contact center completa e intelligente. Installazione in poche ore e accesso a funzionalità estese con un costo totale di proprietà inferiore del 40%.

Con questa soluzione IVR sei in grado di: - Contattare i clienti 24 ore su 24 per servizi di consulenza o per effettuare transazioni con la tua azienda. - Ottimizzare il tempo che gli agenti possono dedicare alle interazioni che richiedono davvero il loro intervento. - Ridurre la frequenza delle chiamate perse, che viene ulteriormente ridotta con le funzioni di richiamata di uContact. - Fornire una migliore frequenza di reindirizzamento, risolvendo un numero maggiore di prime chiamate. E molto altro ancora.

VoIPstudio è un servizio di telefonia VoIP di livello professionale, disponibile a prezzi per il segmento consumer. Offre garanzie di qualità e sicurezza richieste dalle aziende, fornendo al contempo caratteristiche e funzionalità innovative, flessibilità, scalabilità e un'esperienza utente ricca, il tutto supportato da un servizio di assistenza dedicato 24 ore su 24, 7 giorni su 7. Basato su una solida infrastruttura e progettato per consentire connessioni flessibili, ma sicure, tra gli utenti, VoIPstudio consente immediatamente alle aziende di essere più produttive.

Il contact center di Ytel è stato creato per generare lead, accelerare le vendite e coordinare campagne di marketing su larga scala. Ideale per aziende con 10 o più agenti. Contrassegna e modifica automaticamente i numeri di telefono che vengono indicati come spam, accedi ai prefissi premium (es: 411-411 e 911-911), numeri verdi e numeri di telefono locali con ogni prefisso. Funzionalità in evidenza: chiamate in uscita, segreteria telefonica senza squillo, tracciamento delle chiamate, distribuzione dei contatti, trasmissione vocale, IVR personalizzato e informazioni sull'API.

Il sistema di risposta vocale interattiva (Interactive Voice Response, IVR) interagisce con gli addetti alle chiamate, raccoglie informazioni e indirizza le chiamate al corretto destinatario. I sistemi IVR, noti anche come messaggi vocali a scelta multipla, migliorano l'efficienza, consentendo ai clienti di scegliere il tipo di aiuto (per esempio, self-service o parlare con un agente) che preferiscono. I sistemi IVR possono essere applicati sia alla messaggistica in entrata che a quella in uscita. Il sistema IVR di CallFire è facile da usare e semplifica le comunicazioni.

Call center software allows companies to track and record calls, emails, messages, fax, and more. It also allows managing orders.

Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.

Replicant Voice is an autonomous contact center that leverages voice AI to deliver always-on, elastic call center capacity for customer service. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically scalable, and cost-effective.

Aspect CXP Pro empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.

As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs.

Hosted VoIP Business Phone Services and More KAVKOM business cloud hosted solutions help enterprises serve their customers better and increase sales with mobile and flexible solutions that allow do business faster, anywhere, anytime. From hosted VoIP business phone services and cloud-based call center software to unified communications, our services are easy to use, advanced, reliable and tailor-made. Collaborating with your customers and your teams becomes easier!

LiveVox è un fornitore leader di soluzioni di contact center cloud aziendali (con oltre 25 agenti), che gestisce oltre 12 miliardi di interazioni all'anno in un ambiente multicanale. Basato su oltre 15 anni di esperienza di cloud puro, consente ai leader dei contact center di attuare strategie efficaci per il coinvolgimento sul canale di scelta del consumatore. Il suo modello di coinvolgimento basato sui dati aiuta i clienti a sfruttare rapidamente le campagne digitali in Nord America.

DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue.

Dialing Innovations offre una suite completa per aziende clienti piccole e grandi. Attualmente supporta 4.000 località. L'obiettivo di Dialing Innovations è ridurre del 50% le esigenze tecnologiche di una sede. Unendo funzioni telefoniche, di sicurezza, Internet e attivazione, i negozi medi risparmiano migliaia di euro all'anno in termini di costi del servizio. I giorni delle dichiarazioni contorte sono finiti: ottieni una fattura per fornitore per il supporto a una chiamata.

Noble® IVR (interactive voice response) solution offers intelligent routing and automated responses to callers in order to meet customers¿ needs for instant information and rapid service 24 hours a day, 7 days a week. IVR technology with self-service features allows contact centers to enhance interaction with customers with fewer agent resources and lower costs. Noble¿s IVR solution is scalable, easy to set-up, and customizable for both inbound and outbound applications.

Ringba is the ultimate call tracking and analytics platform for professional marketers. Power your entire call business with Ringbas real-time call routing, ring tree bidding technology, and state-of-the-art reporting. All without contracts, minimums, or overages.

Phonexa is the leading all-in-one marketing solution for direct advertisers, lead generators, and affiliate networks. Phonexa's lead tracking and distribution platforms provide businesses the ability to perform in-depth analytics of internal and external marketing campaigns, thus resulting in transparency, efficiency and increased ROI. Phonexa has the scalability, tools and partnerships to serve clients in all industries, especially those with high consumer demand products and services.

contactSPACE fornisce un IVR self-service altamente personalizzabile, conforme agli standard PCI Tier 1 e senza agente.

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we. It's the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.

TeleDrip's marketing automation software optimizes first-contact and follow-up of prospects through an omni-technology platform. Our simple, yet powerful console gives unparalleled real-time insights, analytics, and control of your marketing campaigns. Features include conversational AI SMS, advanced IVR with speech recognition, API integration, web-hooks, schedule/campaign editor, SMS Inbox, lead disposition tool, and numerous real-time reports.

PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, IVR, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.

VoiceShot provides the highest quality cloud-based phone solutions for enterprise and small businesses. With 1000s of customers and now in our 20th year in business, we help teams communicate. Our IVR includes unlimited menus & extensions, speech recognition, greeting, call forwarding, caller queues, caller ID, unlimited voicemail to email & more. Instant set-up and includes a virtual phone number. Starting at $12/mo.

LeadDesk è un software per contact center basato sul cloud per vendite e servizio clienti ad alto volume di contatti. I clienti vanno dalle PMI ai grandi clienti aziendali. Altre importanti settori di clienti includono: settore multimediale, servizi di sicurezza, energia, telecomunicazioni, servizi finanziari, indagini di mercato e raccolta fondi. Gli strumenti intelligenti ti consentono di massimizzare l'efficienza delle chiamate, aiutandoti a vendere di più.

VBVoice software is relied on by leading operations worldwide. The experience allows developers to build applications more efficiently, including High Availability licensing to take full advantage of VMWare Cluster environments, Visual IVR functionality, and built in redundant licensing mechanisms to ensure users always remain online. VBVoice software takes pride in increasing corporate and customer efficiency, reduces operation costs, and increases consumer satisfaction and professionalism.

Build a powerful IVR with the click of a mouse. -Customise your IVR with complete control using Jet's call flow builder to ensure customers get the best experience. - Report on IVR trends - Listen to call recordings based on IVR input - Utilise geographic routing, time of day routing, voicemail, whisper and greetings in your IVR - Divert straight to a queue or to an external number

Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today.

Cloud-based IVR solution to build phone system navigation, route calls and manage call queues & call flows, dial out surveys and more.

Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team

Our Smart IVR Platform gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applications. It can be installed in common hardware or Cloud VM servers.

Niente più tempi di attesa: i tuoi clienti possono raggiungere la destinazione giusta senza dover aspettare. Imposta il tuo IVR con TalkChief, carica la musica sui tuoi media e configura le opzioni della tua linea. Aggiungi IVR al flusso delle chiamate per ottenere il meglio dalle tue operazioni.

Uniquely flexible contact center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first contact resolution on all customer sessions. Automatic blending and load balancing across all media channels, inbound and outbound. Integration with any 3rd party business applications. Customise, localise and extend to suit you.

inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.

With SparkTG Cloud Contact Center Solution, let your agents deliver high-quality customer service and convert maximum leads. Enable agents to work from anywhere with our mobile application without compromising on call centre features with our enterprise-based solution. With Real-time dashboards, reports & call recordings boost your remote agents' productivity.

SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live agents, with seamless integrations to existing contact center technology and data sources. SmartAction delivers its conversational AI solution as a service through a team of CX experts who guides brands through the transformation to automation.

Drop is the best solution for your ringless voicemail and SMS needs. Also called direct to voicemail, ringless voicemail allows you to deliver voicemail messages to leads without making their phone ring. RVM drops are the most cost effective channel for both direct response and re-engaging your old customers and leads.

A leading provider of employee time, expense, asset and log tracking solutions. Offering cloud services and on-premise software, Pacific Timesheet serves 40+ industries worldwide with multiple locales and language support. Industries include construction, field services, manufacturing, service companies, research and development, engineering, non-profits and government agencies. Access on iOS and Android apps, offline and online, browsers, time clocks and IVR.

Software API to convert text into natural sounding audio files for websites and applications.

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations. Make voice a key digital channel that is fully integrated and managed inside Salesforce with full contact center features including IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, plus more.

Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording.

Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.

Vozy enables businesses to connect with prospects and clients through conversational AI and voice assistants across their existing channels. Allow your customers to self-serve with a voice bot that really works and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to make automation simpler than ever.

C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe. In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014.

SureTel is shaking the market and providing huge saving in it's wake. Why pay for idle phones? We know our customers don't use all of their phones all of the time so we don't charge for them. Instead we charge for active simultaneous calls. This means huge savings for any size business. As a matter of fact most of our customers saving upward of 60% monthly. We don't skimp on features either everything is included from voicemail-to-email to call recording.

Avaamo is a venture funded Conversational AI enterprise software company. Powered by the latest innovations in neural networks, speech synthesis and deep learning, Avaamo is a cloud platform that lets you automate the Conversational AI lifecycle. Build powerful domain-based models on your own or use our existing vertical models. You can speed time-to-value with pre-built enterprise connectors, conversation analytics and conversational validators to execute design-to-deployment.

Omnicus is a platform that enables an awesome customer service experience across voice, chat, email, social media, and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!

IVM is a telephone interactive voice response (IVR) program for Windows and Linux. This software lets you create an effective info-line, autodial, or automated phone response system solution for your business. Callers navigate menus and prompt by pressing numbers on their telephone. Menu commands can record and replay messages, transfer calls and perform a number of other functions.

Sales, marketing & business communication CRM offering cloud telephony, drip marketing, click to call services.

Trasforma qualsiasi telefono nel tuo telefono aziendale con chiamate ed SMS illimitati e funzioni di gestione delle chiamate.

Callshark is the #1 Call Tracking Software Tool made just for you! Are you tired of bloated interfaces with enough bells-and-whistles to make your head spin? Switch to a beautiful alternative witheverything you need... built from scratch in 2020. It measures phone calls from your online/offline campaigns so you know exactly what works and what doesn't. No complicated setup, no unwanted features, no hidden fees, and no snake oil. Start your 14 day free trial (no credit card) today!