ITSM Software

ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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da SysAid Technologies

(136 recensioni)
La pluripremiata soluzione ITSM di SysAid comprende tutto il necessario per una gestione efficace dei servizi IT (ITSM) in un'unica soluzione, conforme alle linee guida ITIL. La soluzione ITSM di SysAid comprende un avanzato modulo per la gestione delle richieste di assistenza e intervento, oltre ad altre funzionalità ITIL di base come la gestione dei problemi e del cambiamento. Include inoltre funzionalità di gestione delle risorse, oltre a moderni strumenti di supporto IT come un portale self-service per gli utenti finali. Chiedi oggi stesso una versione di prova gratuita o contattaci per scoprire che cosa SysAid è in grado di fare. Ulteriori informazioni su SysAid Questa collaudata soluzione IT consente di gestire facilmente tutte le attività ITSM. Tutti gli elementi essenziali necessari sono infatti riuniti in una dashboard. Ulteriori informazioni su SysAid
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, highly rated and highly reviewed ITSM solution. ITIL-compliant and powered by smart technology like AI and automations, our service desk helps you achieve faster ticket resolutions, improve SLAs, and gain better visibility into your overall technology infrastructure. With SolarWinds Service Desk, you can deliver exceptional service experiences and drive better business outcomes. Ulteriori informazioni su SolarWinds Service Desk Save valuable time & allow yourself to deliver faster & smarter services with one of the most reviewed & highest rated ITSM solutions. Ulteriori informazioni su SolarWinds Service Desk
Freshservice is an online ITSM solution with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Ulteriori informazioni su Freshservice Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Ulteriori informazioni su Freshservice

da SolarWinds MSP

(22 recensioni)
La piattaforma di monitoraggio e gestione remota SolarWinds® RMM è progettata per semplificare la gestione, la manutenzione e la protezione delle risorse IT per fornitori di servizi IT e personale IT interno. Singola dashboard basata sul web, consente di accedere a funzionalità di sicurezza come antivirus, gestione patch, protezione delle e-mail e backup integrato, fornendo funzionalità di automazione con trascinamento che non richiedono l'apprendimento di un linguaggio di script. In breve, RMM è concepito per assicurare l'efficienza e crescita di pari passo con l'espansione dell'azienda. Ulteriori informazioni su SolarWinds RMM SolarWinds® RMM è una piattaforma di monitoraggio e gestione remoti progettata per semplificare la gestione, la manutenzione e la protezione delle risorse IT. Ulteriori informazioni su SolarWinds RMM

da Cherwell Software

(130 recensioni)
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration, customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy solutions. Our codeless architecture means you can add new functionality without modifying a single line of code, integrate easily with 3rd party applications and upgrade without fear of breaking what you've built. Ulteriori informazioni su Cherwell Software We're an innovative IT Service Management and Asset Management platform provider looking to make the world of IT a better place. Ulteriori informazioni su Cherwell Software
Atera is a cloud-based IT management platform that provides an all-in-one solution built for MSPs and IT Support personnel. Atera offers RMM, PSA & Helpdesk, and Remote Access in one powerful solution. Atera's innovative platform is simple to use, allowing quick on-boarding. Atera's disruptive pricing model allows users to pay per technician with unlimited agents, offering transparent and predictable pricing. We offer a free 30-day trial, so sign up now and get started right away! Ulteriori informazioni su Atera Remote Monitoring Management (RMM), Professional Service Automation (PSA) and Remote Access - IT happiness in one place. Ulteriori informazioni su Atera

da Atlassian

(110 recensioni)
Opsgenie è un'avanzata piattaforma di allarme e gestione a chiamata per i servizi sempre attivi, che consente ai team di sviluppo e operativi di pianificare le interruzioni del servizio e mantenere il controllo durante gli incidenti. Con oltre 200 integrazioni avanzate e un motore di regole estremamente versatile, Opsgenie centralizza gli allarmi e informa con affidabilità le persone giuste, consentendo loro di agire tempestivamente. Opsgenie monitora tutte le attività, fornendo informazioni utili per migliorare la produttività e incrementare le efficienze operative. Ulteriori informazioni su Opsgenie Più votato: Opsgenie è un'avanzata piattaforma di allarme e di gestione a chiamata per team di sviluppo e operativi che utilizzano servizi sempre attivi. Ulteriori informazioni su Opsgenie
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. Ulteriori informazioni su ConnectWise Manage ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect. Ulteriori informazioni su ConnectWise Manage
Jira Service Desk è considerato il software ITSM più popolare ed economico. Basato sul software Jira di Atlassian, Jira Service Desk fornisce, in modo predefinito, tutto ciò di cui gli uffici IT hanno bisogno: regole di automazione, SLA, creazione di report in tempo reale e processi certificati ITIL come incidenti, problemi e gestione del cambiamento. Offri un ottimo servizio, con costi e tempi di installazione notevolmente inferiori rispetto alla concorrenza. Ulteriori informazioni su Jira Service Desk Jira Service Desk è un software per service desk creato per i moderni uffici IT con un costo che parte da soli 10 $ al mese. Provalo gratuitamente su https://www.atlassian Ulteriori informazioni su Jira Service Desk
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Ulteriori informazioni su ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Ulteriori informazioni su ServiceDesk Plus
Accelo combines the key needs of a CRM, project planning, contracts, service tickets, and more in one platform for small to medium sized IT Service businesses. With support for both traditional and agile operations management methodologies, you can easily to assign work, track progress and see budgets and profitability in real time. Save time by automating and gaining visibility into the performance of your entire IT Service business, from prospect to close. Ulteriori informazioni su Accelo Accelo is an end-to-end tool for sales, ticketing, and project management, built specifically for IT Consultants and MSPs. Ulteriori informazioni su Accelo
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Ulteriori informazioni su Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Ulteriori informazioni su Service Desk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Ulteriori informazioni su TOPdesk ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Ulteriori informazioni su TOPdesk

da Alloy Software

(38 recensioni)
Raggiungere livelli di assistenza clienti elevati mentre si gestiscono operazioni IT complesse è fondamentale per ogni azienda IT. Le intuitive e collaborative funzionalità di gestione dei servizi di Alloy Navigator sono state progettate per questo motivo e si integrano in modo trasparente con la pratica flessibilità del flusso di lavoro intelligente, le dashboard intuitive e le visualizzazioni in tempo reale. Associate ai potenti strumenti di gestione delle risorse, rendono Alloy Navigator una soluzione di gestione IT completa. Ulteriori informazioni su Alloy Navigator Alloy Navigator è una soluzione per il mondo reale, appositamente progettata per i clienti reali, creata da personale IT reale. Ulteriori informazioni su Alloy Navigator
Kaseya VSA is built to solve the problems that mean the most to you - delivering better service and improving your teams efficiency. Deploy policy-based automation with proactive remediation to increase productivity. Automate deployment of software, manage patches, and proactively resolve issues across your complete environment with the push of a button. Integrate with top security and backup providers. Stop letting inefficiency slow you down - manage and automate all of IT with Kaseya VSA. Ulteriori informazioni su Kaseya VSA Deliver better service and improve your team's efficiency - manage and automate all of IT with Kaseya VSA. Next generation ITSM. Ulteriori informazioni su Kaseya VSA
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Ulteriori informazioni su Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Ulteriori informazioni su Salesforce Service Cloud
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Ulteriori informazioni su LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Ulteriori informazioni su LogMeIn Rescue
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Ulteriori informazioni su NinjaRMM NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love. Ulteriori informazioni su NinjaRMM

da Vision Helpdesk

(27 recensioni)
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Ulteriori informazioni su Vision Helpdesk Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Ulteriori informazioni su Vision Helpdesk
When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Free 30d Trial Ulteriori informazioni su AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Ulteriori informazioni su AlertFind
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Ulteriori informazioni su Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Ulteriori informazioni su Intelligent Service Management
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. Ulteriori informazioni su ServiceWise ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Ulteriori informazioni su ServiceWise

da Net Help Desk

(33 recensioni)
NetHelpDesk is a UK based company, which provides ITIL aligned ITSM software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. Ulteriori informazioni su NetHelpDesk NetHelpDesk is a UK based company, which provides ITIL aligned ITSM software that can be installed on premise or in the cloud. Ulteriori informazioni su NetHelpDesk
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Ulteriori informazioni su IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Ulteriori informazioni su IncidentMonitor
Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today! Ulteriori informazioni su Naverisk RMM & PSA All-in-One IT Service Management software designed for managed service providers to manage IT services & remote monitoring Ulteriori informazioni su Naverisk RMM & PSA
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Available On Demand, you can start using this powerful enterprise software suite right away. Ulteriori informazioni su TeamHeadquarters Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support. Ulteriori informazioni su TeamHeadquarters

da Wrike

(1.458 recensioni)
Wrike is online work management software that helps your team streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. With Wrike, you'll be able to create and delegate tasks, track deadlines, visualize your plans on the Gantt chart, and share reports. Wrike also offers advanced features like Custom Workflows, advanced security, restricted data access, and more. The perfect fit for teams of 20+. Ulteriori informazioni su Wrike Streamline incoming requests, track work progress, and manage IT projects with Wrike. Perfect fit for teams of 20+. Ulteriori informazioni su Wrike
ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more. Ulteriori informazioni su ServiceDesk Plus MSP ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices. Ulteriori informazioni su ServiceDesk Plus MSP

da mHelpDesk

(766 recensioni)
mHelpDesk is the #1 easiest and most powerful solution for your IT services business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Ulteriori informazioni su mHelpDesk The fastest, easiest, and highest value ITSM software to automate everything from first customer contact to getting paid. Ulteriori informazioni su mHelpDesk
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Ulteriori informazioni su Canfigure Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Ulteriori informazioni su Canfigure

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Ulteriori informazioni su Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Ulteriori informazioni su Zendesk
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence. Ulteriori informazioni su bpm'online service Intelligent service management platform for medium and large organizations to accelerate service delivery and customer delight Ulteriori informazioni su bpm'online service
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Ulteriori informazioni su OTRS Fully-managed service management suite that includes ticketing, workflow automation & notification for ITSM professionals. Ulteriori informazioni su OTRS

da SunView Software

(45 recensioni)
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. Ulteriori informazioni su ChangeGear ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Ulteriori informazioni su ChangeGear
BlueFolder is a web-based service management solution that offers a unique blend of ease-of-use and breadth of functionality. Along with features such as robust ticket management, scheduling/dispatch, and billing, BlueFolder stands apart with features like a powerful customer portal, asset/equipment tracking, and customer notifications. Try it free for 15 days (no credit card required) and find out how easy and powerful it is to use! Ulteriori informazioni su BlueFolder Software built for IT service business professionals; centralizing ticket & customer management, billing, team scheduling and more. Ulteriori informazioni su BlueFolder
Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. Ulteriori informazioni su VIZOR ServiceDesk & IT Assets Comprehensive helpdesk issue tracking for IT end user and customer support. Ulteriori informazioni su VIZOR ServiceDesk & IT Assets

da Virima Technologies, Inc.

(11 recensioni)
Virima offre le migliori funzionalità ITAM e ITSM ad un costo incredibile. Opzioni di scoperta senza e con agente. Mappatura automatica delle relazioni e delle dipendenze. Visualizzazioni e dashboard intuitivi. Esegui PinkVERIFY di CMDB e processi ITSM con un generatore di flussi di lavoro. Integrazioni con provider cloud, hypervisor, monitoraggio della sicurezza e della rete e persino ServiceNow. SaaS e implementazioni in sede. Interfaccia utente chiara e moderna. Virima ti aiuta a superare così tante difficoltà che ti chiederai perché non ne hai mai sentito parlare prima! Ulteriori informazioni su Virima Virima risolve i problemi più impegnativi di risorse IT e gestione dei servizi. Nessuna altra piattaforma offre le stesse funzionalità mantenendo flessibilità e costi come Virima. Ulteriori informazioni su Virima

da Harmony Business Systems

(17 recensioni)
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Ulteriori informazioni su HarmonyPSA The next generation of PSA tool. Complete professional services automation package for software and services businesses. Ulteriori informazioni su HarmonyPSA

da Zendesk

(2.089 recensioni)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

da Zendesk

(2.089 recensioni)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

da Zendesk

(2.089 recensioni)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now. Real-time monitoring, email alerts, monitor multiple devices in one dashboard, easy-to-use for Windows and Linux servers & switches.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
ManageEngine ServiceDesk Plus è un software di helpdesk e gestione delle risorse. Offre un pacchetto integrato con gestione degli incidenti (generazione di ticket per richiesta di assistenza), localizzazione dei beni, acquisti, gestione dei contratti, portale self-service e knowledge base disponibile a un prezzo accessibile. ServiceDesk Plus mette a disposizione tutto il necessario per ottenere un helpdesk IT perfettamente funzionale e un personale di helpdesk produttivo. ManageEngine ServiceDesk Plus è disponibile sia sul posto che on-demand. Il software di supporto per l'helpdesk e lo strumento di gestione delle risorse comprendono knowledge base, gestione degli SLA, monitoraggio dei ticket e gestione dello stock.
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
Vivantio ITSM is the most flexible, reliable, trusted service management solution on the market. The platform scales to meet the complex business needs of large, multi-site organizations, is cost-effective thanks to the unmatched value of flexible licensing and provides insight into all your service efforts with intuitive custom reporting. And it's all backed up by Vivantio's renowned support and implementation teams, here to bring your ideal service management vision to life. Vivantio ITSM is the most flexible, reliable, trusted service management solution on the market.
BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise. Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
Comprehensive ITSM solution that helps to simplify the connection between people and information. Comprehensive ITSM solution that helps to simplify the connection between people and information.
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.
Goverlan Reach is a remote IT support solution for sysadmins, technicians, and engineers. It streamlines IT support and systems management. Goverlan Reach provides: Secure access to your users machines no matter where they are / State-of-the-art Remote Control / Active Directory administration and Password management / Behind-the-scenes systems management / Software and patch distribution / IT Process Automation / Compliance and security management Goverlan Reach is a remote IT support solution for sysadmins, IT support technicians, and engineers.
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love.
PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability. Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.

da iSupport Software

(31 recensioni)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited. A platform that derives business insights by real-time processing, correlation and intelligent visualization of IT data.

da OneSoft Connect

(23 recensioni)
Manage Anything. OneSoft match your business just like LEGO! Simplify your life and manage most of your day-to-day issues from one environment. Say goodbye to your messy documents, spreadsheets or apps. Manage tasks, meeting minutes, activities with customers, on your projects, assets, opportunities, contracts and many others. you're drowned in documents and appkch? Manage anything. OneSoft match your business just like LEGO! Say goodbye to your messy documents, spreadsheets and many apps.

da BMC Software

(21 recensioni)
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. IT service management for mid-size organizations
IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden. Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.

da C2 Enterprise

(11 recensioni)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.

da QuestDesk Solutions

(10 recensioni)
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. An enterprise-level service management solution designed for organizations of all sizes.
IT service management solution that provides automation, change management, and practice content to reduce risks and costs. IT service management solution that provides automation, change management, and practice content to reduce risks and costs.

da Symphony SUMMIT

(10 recensioni)
SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs. Intelligent, Integrated & Innovative ITIL 2011 certified, unified ITSM Platform for Service, Asset, Availability & Project Management.

da Paraleap Technologies

(9 recensioni)
CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform. IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more. Microsoft Azure support includes but is not limited to: - Azure Cloud Services - Azure Virtual Machines (Windows and Linux) - stand-alone Windows Server Deep support for Microsoft Azure. Insight into production environments and middleware. Automatic self healing.
NetZoom focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with Facility Infrastructure to create the source of truth with an emphasis on capacity analysis and optimizing power, space and cooling to achieve increased server utilization, virtualization and power density to attain desired power usage effectiveness (PUE) and other optimization goals. Model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure to increase server utilization and workflow.
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.
LANDESK Service Desk manages and automates the lifecycle of ITSM processes to modernize your service delivery and IT support. It helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. Easy - Codefree - Process driven IT service management. On-premise / cloud. ITIL verified processes plus integration and automation within and beyond the service desk.
RepairTech makes automated computer repair software design specifically for IT Professionals. Instead of manually running through every tool on your checklist, simply use TechSuite, select what you want to run ahead of time, click start, and come back to a full HTML report. TechSuite automates over 300 commonly used utilities, and should be on every serious technician's bench. Learn more at repairtechsolutions.com, and make sure to check out the free trial. RepairTech's suite of software automates the computer repair process.
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, State & Local Government and Healthcare. Project, portfolio and service management solutions in a single work management platform.
Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy. Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy.

da House-on-the-Hill Software

(4 recensioni)
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop. Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your employees from onboarding to offboarding and optimize the cost for your company. Affect, create, deactivate and protect your IT and "non-IT" assets. Youzer is a powerfull online software that helps companies to manage the IT accounts and assets of their employees.

da Axios Systems

(3 recensioni)
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. The world's most advanced best practice based IT service management software solution.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing. ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing.

da Marval Software

(3 recensioni)
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

da Ayehu Software Technologies

(3 recensioni)
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe. vFire is an Enterprise level IT Service Management Software tool developed by Alemba.
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk. IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite

da Nlyte Software

(2 recensioni)
Since 2004 leading data center and IT professionals worldwide have used Nlytes software solutions to automate the discovery, workflow, and reporting across the technology stack from physical, virtual, and edge to software and IoT devices. Nlyte reduces costs and risk across the entire organization. Nlytes commitment to optimizing computing infrastructure, making it easier for people to do their job more efficiently and improve agility, results in a 98% customer retention. Visit www.nlyte.com. A Gartner Magic Quadrant Leader in 2014, 2015, 2016, Nlyte has the largest and most sophisticated DCIM implementations in the world.
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today! Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.
Everbridge IT Alerting provides enterprise-grade incident response automation to improve service recovery time, incident mitigation and collaboration, accelerate change and release processes and reduce overall downtime. Locate and contact the right people anytime, anywhere, use workflow automation to execute the known-issue remediation and analyze performance by team, by area, by type for compliance and post-mortem. Triage and fix IT incidents faster with workflow automation and on-call schedule management.
OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration. OnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed. Incident management system that ensures rock-solid-reliability. Never miss critical alerts from monitoring tools and teams.
Mint Service Desk is a free powerful tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on customer infrastructure without a need to buy a cloud-based service. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers.

da Octopus-ITSM.com

(1 recensione)
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual networking environments. Its cloud-based SevOne Data Platform simplifies the extraction, enrichment and analysis of network and machine data from across multi-vendor environments several pre-built solutions based designed to solve SD-WAN, SDN, NFV and enterprise Wi-Fi challenges. SevOne provides the world's fastest, most scalable performance monitoring platform to the world's most connected companies.
CMDBuild is an enterprise open source solution for the IT asset management (CMDB, ITAM) It's intended to shape and manage the IT asset database and support management workflows according to ITIL Best Practices. The CMDBuild configuration tools allow to activate acompleteCMS (Configuration Management System) to managetheIT Department. Thanks to its high configurability, it is a good tool to configure customizable solutions for the IT governance but also for the asset management in general. CMDBuild is the integrated solution for the Service Desk management. High configurable, ITIL compliant, multilanguage and open source.
unitworx is a fully-integrated IT Service Management Software designed and developed to master the challenges of small and medium sized IT companies or departments. The ITSM software brings together all of the key elements of successful IT management into a single system: Documentation, Monitoring & Ticketing. The users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. unitworx is a fully-integrated ITSM Software with all tools for professional IT Management: Documentation, Monitoring & Ticketing.

da iET Solutions

(1 recensione)
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs.
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance. Innovative, online change management software for complete change control in an automated, simple to use system.
Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security. Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

da Sitehelpdesk.com

(0 recensioni)
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations. Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.

da EasyAccess Business Solutions

(0 recensioni)
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices. An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
BigPanda Autonomous Operations platform, powered by Open Box Machine Learning, helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Enterprises rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Learn more at bigpanda.io. BigPanda Autonomous Operations platform helps IT Ops, NOC & DevOps teams detect, investigate and resolve IT incidents faster than ever.
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees. ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.
The Navvia Process designer is a SAAS application that helps organizations Assess, Design and Govern IT or Business processes. With a familiar drag and drop interface organizations can quickly, easily and collabratively design processes and publish contextual documentation that can be viewed by anyone in he company. Navvia also comes with the capability to conduct process capability assessments and track process governance. Navvia comes with templates for ServiceNow, ITIL, COBIT, ISO20000. The Navvia Process Designer is the easiest and most cost effective way to design, document and share IT or business processes.

da Instant Technologies

(0 recensioni)
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution. ITSM service desk application using Microsoft Lync for click-to-chat functionality.
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user. It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.
Our cloud technology management product simple & integrates all aspects of managing processes & projects into a single integrated solution.Define,plan and execute business processes and technology projects & it can be configured without custom prog.Users collaborate in single platform and share information on Tasks,Documents,Risks,Issues,Defects,Resource,Incidents,Service,Help Desk,SDLC. Templates for documents attached to process tasks.All level mgmt can step into the future with our metrics. SIMBYM enterprise technology management metrics software,that's simple & integrated with a dozen modules on one integrated platform.
Valuemation is a modular, well-integrated software suite for efficient support of your operational IT service management. You can soon get your solution up and running thanks to preconfigured, out-of-the-box processes that are fully compliant and certified according to the ITIL best practices. Also, you can make adaptations by customizing the solution on your own thanks to simple configuration and without the need for programming or the cost of service work by outside parties. Valuemation is a modular, fully ITIL-compliant software suite for efficient support of your operational IT service management.
Enables you to take full control of your IT operations and offer exceptional customer service. Enables you to take full control of your IT operations and offer exceptional customer service.
Agile Business and IT Service Management software for active asset management and monitoring. Agile Business and IT Service Management software for active asset management and monitoring.
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure. An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
An end user support platform to manage and reduce support tickets. An end user support platform to manage and reduce support tickets.

da Provance Technologies

(0 recensioni)
Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365. Provance ITSM lets you capitalize on your existing investments in Microsoft productivity and management solutions, for more cost-effective and high-quality IT service delivery. As a PinkVerify certified solution, Provance ITSM lets you leverage built-in ITIL best practices that can be easily modified and automated without coding. Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365.

da Snuvik Technologies

(0 recensioni)
iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. It works with seamless integration to ServiceNow platform. A cloud based ITSM analytics tool which helps in Corrective, Predictive and Prescriptive analytics on ITSM data of your organization.
Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system. Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.
DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization Automates alert flows, accelerates responses to critical incidents and reduces unexpected downtime by 60%.

da IQ Telecom

(0 recensioni)
IQ 360 is a web-based, relational database driven telecommunications management solution with workflows and reporting developed and offered by IQ Telecom, a nationally certified women-owned business operating since 2001. Web-based, relational database driven telecommunications management solution with workflows and reporting.
StreamWeaveroffers a systematic, automated approach to distributing valuable operations data, including event, metric, topology, and log information,fromall domainsandall cloudsto theapplicationsandteamsbest positioned to achieve desired business outcomes. Liberate data from application, network, storage, database, cloud and other siloed IT operations domains for use inAIOps, IT analytics, andvisualization tools via a simple, scalable, resilient, and easy-to-configure platform. We help enterprises integrate metrics, events, topology and log data across their diverse collection of IT operations management tools.

da Basis Information Technology

(0 recensioni)
Owner web based application made for the management of IT service management processes. Owner web based application made for the management of IT service management processes.
MIR3 from OnSolve makes it easy to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail. For many of the worlds largest brands, MIR3 has become invaluable for providing notifications when man-made or natural disasters occur, key segments of the supply chain are interrupted, product recalls are required, IT systems are unavailable and much more. MIR3 is a mass notification platform used within all departments of a business to improve internal communication & business continuity.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting. Managed Workplace is a security-centric remote monitoring and management (RMM) tool.

da EverestIMS Technologies

(0 recensioni)
Provides integrated IT solutions to empower corporations and enterprises. Provides integrated IT solutions to empower corporations and enterprises.