Customer Communications Management Software

Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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amoCRM

amoCRM

by QSOFT

(118 reviews)
amoCRM strengthens your connections to give you happy, loyal customers - supporting you from the moment your initiatives first touch leads, throughout the marketing and sales efforts that nurture them, all the way to conversion and beyond. That way, every communication with a prospect becomes a personalized one-on-one dialogue, ensuring the right message at the right time. Learn more about amoCRM amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration. Learn more about amoCRM
Ecrion Engage

Ecrion Engage

by Ecrion Software

(0 reviews)
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Oversee the entire document production and distribution flow in a company, empower collaboration and reduce errors. Learn more about Ecrion Engage Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. Learn more about Ecrion Engage
Messagepoint

Messagepoint

by Messagepoint

(0 reviews)
Messagepoint is a powerful hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides an intuitive and secure environment for business users to directly own and control touchpoint messaging content and business rules driving the pace of change for customer-facing print and digital communications. Learn more about Messagepoint Messagepoint is a CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint
Demandforce

Demandforce

by Demandforce

(24 reviews)
Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. Learn more about Demandforce Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce
Bria

Bria

by CounterPath

(53 reviews)
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria
Five9

Five9

by Five9

(301 reviews)
Five9 brings the power of Practical AI to the contact center and your agents to create personalized, omnichannel customer experiences over the phone, web, chat, email, mobile and social. Use customer intent data and intelligent routing to get your customers to the right agent. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM and monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9 Cloud Call Center Software powered by Practical AI - Inbound, Outbound, ACD, IVR, CRM Integration, Chat, Email, Social, Call Recording Learn more about Five9
Ytel

Ytel

by Ytel

(21 reviews)
We are your one stop shop for all of your customer communication needs, allowing you to easily manage various channels from Ringless Voicemail, Voice Broadcasting, SMS marketing, email, and more! Learn more about Ytel Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. Learn more about Ytel
TrueDialog

TrueDialog

by TrueDialog

(10 reviews)
More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API. Learn more about TrueDialog Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs. Learn more about TrueDialog
UJET

UJET

by UJET

(6 reviews)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Learn more about UJET
Bitrix24

Bitrix24

by Bitrix

(245 reviews)
Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24 Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Learn more about Bitrix24
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk

Zendesk

by Zendesk

(1,727 reviews)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
JivoChat

JivoChat

by Jivosite

(16 reviews)
JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today! Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
LiveVox

LiveVox

by LiveVox

(1 review)
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumers channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. LiveVox is a leading provider of enterprise cloud contact center solutions.
Comapi

Comapi

by Comapi

(1 review)
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
DialSource

DialSource

by DialSource

(1 review)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Presence AI

Presence AI

by Messagera

(1 review)
A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over texting and voice-enabled devices like Amazon Alexa. Add the "message" button on your google map listing A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text
Inspire

Inspire

by Quadient

(0 reviews)
CCM solution that helps companies manage and deliver personalized communications from one platform. CCM solution that helps companies manage and deliver personalized communications from one platform.
Preferred Patron Loyalty

Preferred Patron Loyalty

by Preferred Market Solutions

(72 reviews)
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
ActiveDocs Opus

ActiveDocs Opus

by ActiveDocs

(1 review)
ActiveDocs is a global provider of template management and document automation solutions. Based on Microsoft technologies, ActiveDocs solutions are intuitive and easy to use. Whether your organization creates one document a day or 200,000 documents an hour, ActiveDocs makes it possible to do so effortlessly and accurately. ActiveDocs is an award-winning global provider of template management and document automation solutions.
Napersoft CCM

Napersoft CCM

by Napersoft

(3 reviews)
Napersoft Customer Communications Management (CCM) solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Our solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience. Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.
WebDocs Generation

WebDocs Generation

by DocPath

(1 review)
Web-based on-demand document generation tool with version control and template interpreting functionality. Improve customer communications and document processes with real-time document generation tool.
Zendesk Connect

Zendesk Connect

by Zendesk

(1,727 reviews)
Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data. Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data.
WhatsApp

WhatsApp

by WhatsApp

(134 reviews)
Messaging app that enables real time customer communications for small businesses. Messaging app that enables real time customer communications for small businesses.
Telegram

Telegram

by Telegram

(35 reviews)
Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions. Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions.
Viber

Viber

by Viber Media

(32 reviews)
Customer engagement and communication tool with eCommerce brand discovery options for small businesses. Customer engagement and communication tool with eCommerce brand discovery options for small businesses.
Blinger.io

Blinger.io

by Blinger

(5 reviews)
Blinger.io is an omni-channel software platform which allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks. Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat .
NHANCE NOW

NHANCE NOW

by NHANCE NOW

(5 reviews)
A customer experience management platform to help brands have an effective post purchase experience. A customer experience management platform to help brands have an effective post purchase experience.
Groupnote

Groupnote

by Groupnote

(2 reviews)
One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses.
Cincom Eloquence

Cincom Eloquence

by Cincom Systems

(1 review)
Improve customer experience and streamline customer communications management processes with document design, delivery, and deployment tools. Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.
Exstream

Exstream

by OpenText CEM

(1 review)
Customer communications management Customer communications management
Striata

Striata

by Striata

(0 reviews)
Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents across channels. Developed with security of data and processes at its core, the platform can accept and use any data format with custom mapping plugins, and supports multiple output formats (PDF, EMC, HTML) and channels (email, text, Web, mobile app). Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents
Customer Communications Manager
Kofax Customer Communications Manager is an enterprise class and web-based customer communications management solution that empowers businesses to manage their engagement with customers, communicating with their customers across multiple channels, with minimal IT effort. It reliably creates relevant, accurate, and highly personalized communication for your customers and delivers it through mobile, e-mail, print, portal and other channels. Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels
OmniOMS

OmniOMS

by Newgen Software

(0 reviews)
Engage your customers across multiple channels with personalized communications design and authoring capabilities. Engage your customers across multiple channels with personalized communications design and authoring capabilities.
EngageOne Server

EngageOne Server

by Pitney Bowes

(0 reviews)
Print and digital document production solution designed to manage engaging customer communications. Print and digital document production solution designed to manage engaging customer communications.
OMS-200

OMS-200

by Neopost

(0 reviews)
Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices. Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices.
SmartCOMM

SmartCOMM

by Smart Communications

(0 reviews)
Smart Communications is the leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartners Magic Quadrant for Customer Communications Management, more than 350 global brands many in the worlds most highly regulated industries rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. We help the worlds largest enterprises simplify their customer and business communications.
CCM Gateway

CCM Gateway

by Crawford Technologies

(0 reviews)
Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.
HARMONIE COMMUNICATION SUITE
Helps organisations produce meaningful and omni channel customer communication. Helps organisations produce meaningful and omni channel customer communication.
Smartz Chat

Smartz Chat

by Azuka

(0 reviews)
Smartz Chat is an omni channel communications platform which enables users to have a central point of contact with their clients and staff, replacing traditional communication methods, emanating from multiple sources such as Facebook, Twitter, WebChat and Short text messages. Communications are managed centrally, supported by a suite of reports, dashboard and individual work queues.The software facilitates bulk communications, at reduced costs and empowers users to have a consolidated view. Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods.
Altvia Correspond Premium Edition

Altvia Correspond Premium Edition

by Altvia Solutions

(0 reviews)
Take your relationships to the next level with Altvia Correspond Premium Edition, an end-to-end solution to communicate with your entire network, from prospects to investors Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network.
freshMerge

freshMerge

by Fresh Finance

(0 reviews)
freshMerge is a licensed communication software solution managed by your marketing department that benefits your large sales team and employees. Dynamic newsletters, social media posts, and a downloadable print PDF mailer provide your sales team interactive content solutions to help build relationships and maintain business. Whether you have a sales team of 10 or 50,000+, inputting articles and photos once makes it easy to control messaging at the corporate level. Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.
OPINATOR

OPINATOR

by Innology Ventures

(0 reviews)
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales. Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.
Dimelo

Dimelo

by Dimelo, a RingCentral company

(0 reviews)
Dimelo, a RingCentral company enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow, ultimately impacting customer satisfaction. Over 14.5 million messages coming from various sources (email, chat, messaging, social media...) are categorized & dispatched to customer care agents. Manage all your digital customer care channels through a single platform.
Roojoom

Roojoom

by Roojoom

(0 reviews)
Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels.
reinfer

reinfer

by reinfer

(0 reviews)
Makes human conversations understandable at scale and actionable to machines Makes human conversations understandable at scale and actionable to machines
Adbrain

Adbrain

by Adbrain

(0 reviews)
Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms.
Queaxis

Queaxis

by Uninand Technologies

(0 reviews)
Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.
M/TEXT CS

M/TEXT CS

by kühn & weyh Software

(0 reviews)
M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation.
RTIM

RTIM

by ALMATO

(0 reviews)
RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.
Alan Systems

Alan Systems

by Alan Systems

(0 reviews)
Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable.
PersonalEffect TransMedia
Deliver a better brand experience for your customers with PersonalEffect TransMedia, an all-in-one solution for creating, managing and monitoring multichannel, 1:1 campaigns. This fully integrated solution controls all touch points across all media: print, email, Web and SMS for the production of sophisticated Cross Media campaigns that offer complete brand control and messaging synchronization regardless of communication channel. An all-in-one solution for creating and launching integrated, personalized campaigns across every channel
Oceanus

Oceanus

by DataOceans

(0 reviews)
CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform. CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform.
Airy Messenger

Airy Messenger

by Airy

(0 reviews)
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications. Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
esendex

esendex

by esendex

(0 reviews)
Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry! Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry!
Cosmose

Cosmose

by Cosmose

(0 reviews)
Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels. Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels.
Aivo

Aivo

by Aivo

(0 reviews)
Save time, answer automatically! AgentBot is an automatic customer support solution that uses AI to understand and solve customers needs in real time. Have natural conversations. Not flows, not options. AgentBots natural language understanding engine allows it to interpret conversational language and it learns from every interaction. AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication. You will get 30 days FREE TRIAL, where you can setup your own AgentBot. No credit card required.
Q-sender

Q-sender

by IT Brood Coporation

(0 reviews)
world's fastest bulk sender. can send upto 5000 per hour. for more details: call : +91-8233031525 WA: +91-7219912314 WA marketing software that allows businesses to send unlimited WA messages including text, image, video and documents.