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Il service desk di Vision Helpdesk è un software helpdesk IT certificato PINKVerify ITIL e conforme a ITSM. Lo strumento di service desk di Vision Helpdesk offre funzionalità quali gestione delle risorse, gestione degli incidenti, problemi, cambiamenti, autorizzazioni e distribuzione, richiesta di servizio, catalogo servizi, gestione finanziaria, gestione prodotto e fornitori e altro ancora. Dal 2007 Vision Helpdesk è stato scelto da oltre 15.000 aziende di tutto il mondo. Ulteriori informazioni su Vision Helpdesk Il service desk di Vision Helpdesk è un software di helpdesk IT certificato PINKVerify ITIL e conforme con ITSM. Ulteriori informazioni su Vision Helpdesk
Il software di service desk IT di Zendesk riunisce i portali di gestione dei ticket multicanale e self-service dei dipendenti in un unico posto. Support abilita facilmente i processi ITIL, consentendoti di concentrarti su ciò che conta. E grazie a flessibilità e analisi avrai un sistema che facilita il miglioramento continuo del principio ITIL di base. Scopri perché più di 200.000 organizzazioni in oltre 160 paesi scelgono Zendesk. Ulteriori informazioni su Zendesk Zendesk Support, il software di Service Desk cerato per migliorare le relazioni con i clienti. Ulteriori informazioni su Zendesk
Knowmax è una piattaforma omnicanale per l'esperienza e il coinvolgimento dei clienti, che aiuta le imprese e i marchi a raggiungere i propri obiettivi di customer experience. Knowmax ti consente di usufruire di un flusso di conoscenze coerente attraverso i tuoi canali assistiti come contact center, esterno, vendita al dettaglio e canali digitali come siti web, app mobili e chatbot, per garantire che i tuoi clienti e i consulenti dell'assistenza siano in grado di trovare le informazioni giuste al momento appropriato. Ulteriori informazioni su Knowmax Knowmax è una piattaforma omnicanale per l'esperienza e il coinvolgimento dei clienti, che aiuta le imprese e i marchi a raggiungere i propri obiettivi di customer experience. Ulteriori informazioni su Knowmax
Mint Service Desk è uno strumento potente e gratuito che riunisce tutte le funzionalità del service desk e della gestione delle risorse, in un'unica soluzione. Si distingue dagli altri fornitori di soluzioni help desk per l'approccio alla comunicazione tra gli agenti, orientato alla chat e per la possibilità di installarlo sull'infrastruttura del cliente, senza la necessità di acquistare un servizio basato sul cloud. Caratteristiche principali: - Struttura di gestione delle risorse versatile - Sistema di gestione dei ticket integrato con la gestione delle risorse - Integrazione dell'e-mail - Tipologie di ticket personalizzati Ulteriori informazioni su Mint Service Desk Piattaforma di service desk e gestione delle risorse estremamente versatile, con una modalità intuitiva per parlare con i potenziali clienti tramite chat. Ulteriori informazioni su Mint Service Desk
ManageEngine ServiceDesk Plus è un software di helpdesk e gestione delle risorse. Offre un pacchetto integrato con gestione degli incidenti (generazione di ticket per richiesta di assistenza), localizzazione dei beni, acquisti, gestione dei contratti, portale self-service e knowledge base disponibile a un prezzo accessibile. ServiceDesk Plus mette a disposizione tutto il necessario per ottenere un helpdesk IT perfettamente funzionale e un personale di helpdesk produttivo. ManageEngine ServiceDesk Plus è disponibile sia sul posto che on-demand. Ulteriori informazioni su ServiceDesk Plus Il software di supporto per l'helpdesk e lo strumento di gestione delle risorse comprendono knowledge base, gestione degli SLA, monitoraggio dei ticket e gestione dello stock. Ulteriori informazioni su ServiceDesk Plus
Soluzione di service desk gratuita (helpdesk) n° 1 Bitrix24. Utilizzato da 4 milioni di aziende. Edizioni cloud, mobile e open source. Questo contact center omnicanale gratuito ti consente di comunicare con i clienti via e-mail, telefono, live chat, social network e messaggistica mobile. 100% gratuita per team fino a 12 agenti di supporto. Ulteriori informazioni su Bitrix24 Soluzione di service desk gratuita (helpdesk) n° 1 Bitrix24. Utilizzato da 4 milioni di aziende. Edizioni cloud, mobile e open source. Ulteriori informazioni su Bitrix24
Freshservice è un helpdesk IT online caratterizzato da un tocco di novità. Questo strumento offre un'esperienza utente nuova oltre a potenti funzionalità di gestione di ticket e risorse, come il rilevamento automatico di nuove risorse, potente gestione della configurazione e analisi dell'impatto avanzata. Gestione di incidenti, problemi, modifiche, release e conoscenze sono solo alcune delle funzionalità che rendono Freshservice una soluzione perfetta per le esigenze di gestione IT della tua organizzazione. Ulteriori informazioni su Freshservice (Helpdesk ludicizzato + Gestione delle risorse) - complicazioni = Freshservice. Inoltre, il service desk è pronto anche per ITIL! Ulteriori informazioni su Freshservice
Jira Service Desk è un moderno software per service desk che tutti possono facilmente utilizzare, facilmente configurabile dal l'amministratore e dotato di tutto ciò di cui i team IT hanno bisogno: regole di automazione, SLA, creazione di report in tempo reale e processi certificati ITIL come incidenti, problemi e gestione del cambiamento. Offri un ottimo servizio, con costi e tempi di installazione notevolmente inferiori rispetto alla concorrenza. Ulteriori informazioni su Jira Service Desk Jira Service Desk è un software per service desk creato per i moderni uffici IT con un costo che parte da soli 10 $ al mese. Provalo gratuitamente su https://www.atlassian Ulteriori informazioni su Jira Service Desk
Halp è una soluzione conversazionale di documentazione delle comunicazioni ('ticketing') per i moderni team operativi interni che consente di assegnare, stabilire le priorità, tenere traccia e rispondere alle richieste provenienti da Slack in un'interfaccia basata su messaggi. Le aziende che utilizzano Halp ottengono tempi di risposta più rapidi, team di supporto operativo più produttivi e dipendenti più felici. Halp funziona come un sistema autonomo di documentazione delle comunicazioni oppure si integra direttamente con Zendesk, Jira, ServiceNow e altri sistemi di documentazione pre-esistenti. Ulteriori informazioni su Halp Halp è una soluzione conversazionale di documentazione delle comunicazioni per i moderni team operativi interni che consente di assegnare, stabilire le priorità, tenere traccia e rispondere alle richieste provenienti da Slack con facilità. Ulteriori informazioni su Halp
LiveAgent è un software di helpdesk che si adatta a tutti i tipi di imprese, indipendentemente dalle dimensioni. Essere il terzo produttore di smartphone nel 2015 comporta molte responsabilità, per questo Huawei ha deciso di affidarsi a LiveAgent come soluzione di assistenza clienti. LiveAgent si attiene ai più alti standard con un livello di soddisfazione pari al 98,6 %. LiveAgent include oltre 170 funzionalità di helpdesk, tra cui live chat, comunicazioni vocali e tramite social media. Ulteriori informazioni su LiveAgent LiveAgent consente alle imprese di migliorare il servizio clienti. Crea una comunità di utenti e aumenta la soddisfazione dei clienti per essere vincente! Ulteriori informazioni su LiveAgent

da ProProfs

(0 recensioni)
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ProProfs Help Desk is an all-round tool that equips companies to streamline all customer support processes easily. Right from when a customer connects with a support agent to creating a ticket for their problem to assigning the ticket, everything is taken care of with ProProfs Help Desk. With a shared inbox feature that makes collaboration among support agents easy and efficient. This tool also comes with a robust reporting feature to monitor agent performance. Ulteriori informazioni su ProProfs Help Desk ProProfs Help Desk is the ultimate customer support tool that enables companies to resolve their issues instantly. Ulteriori informazioni su ProProfs Help Desk
Samanage è la soluzione di service desk più recensita e più votata. Il suo service desk semplifica le attività complesse e automatizza quelle di base, fornendo una vasta gamma di metriche, report e configurazioni, senza alcun sovraccarico. Samanage consente di seguire facilmente il framework ITIL, di ottenere una rapida risoluzioni dei ticket e migliorare gli SLA, evitando di sprecare meno tempo a ripetere la stessa attività più e più volte. Fornisci servizi IT più veloci e intelligenti e smetti di vivere sotto pressione. Ottieni risoluzioni dei ticket più veloci e spreca meno tempo ripetendo lo stesso lavora con la soluzione di service desk più recensita e più votata.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

da SysAid Technologies

(179 recensioni)
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Il pluripremiato Service Desk di SysAid comprende tutto il necessario per una gestione efficace dei servizi IT in un'unica soluzione conforme alle linee guida ITIL. La soluzione ITSM di SysAid comprende un avanzato modulo per la gestione delle richieste di assistenza e intervento, oltre ad altre funzionalità ITIL di base come la gestione dei problemi e del cambiamento. Include inoltre funzionalità di gestione delle risorse, oltre a moderni strumenti di supporto IT come un portale self-service per gli utenti finali. Chiedi oggi stesso una versione di prova gratuita o contattaci per scoprire che cosa SysAid è in grado di fare per te! Questa collaudata soluzione IT permette di gestire facilmente tutte le attività del Service Desk. Tutti gli elementi essenziali necessari sono infatti riuniti in una dashboard.
Vivantio offers leading, flexible service management software that meets the demands of any service teams across an organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries. By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting. Web-based ITSM solution that provides service management through automated routing, alerts, interaction tracking and more.
Service desk management solution that enables the employees to streamline the process while maintaining accuracy and cost-efficiency. Service desk management solution that enables the employees to streamline the process while maintaining accuracy and cost-efficiency.
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. The BOSS Solutions Suite is an award winning fully integrated ITSM solution available both on the Cloud and On-Premise.
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Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more. Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
OTRS is a fully-managed service desk that includes ticketing, workflow/process automation and notification, CMDB, SLAs, request management and more. Processes can incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

da SunView Software

(49 recensioni)
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ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain.
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

da Tecknodreams Software Consulting

(42 recensioni)
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SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfillment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
Raggiungere elevati livelli di servizio soddisfacendo, al contempo, le esigenze dei clienti è essenziale per ogni organizzazione IT. Questo è il motivo per cui è stato progettato l'intuitivo e facile da utilizzare Service Desk di Alloy Navigator, con knowledge base e portale self-service strettamente integrati. Abbinando tutto questo con l'integrazione della gestione delle risorse e l'eccezionale flessibilità del flusso di lavoro intelligente sarà possibile ottenere una soluzione di gestione IT completa. Alloy Navigator è una soluzione per il mondo reale, appositamente progettata per i clienti reali, creata da personale IT reale.
Wix Answers service desk solution offers multiple touchpoints of communication between customers and support agents, all unified under one solution. Wix Answers helps customers resolve issues through support channels, create and manage internal knowledge and offers a self-service for customers who want to get answers by themselves. Wix Answers also provide insights and analytics on your customer support efficiency, third-party integrations like Slack, Jira, Hubspot, Salesforce and more. Wix Answers service desk puts all communion channels under one platform, to increase agent efficiency and customer satisfaction.
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.

da Renewity Systems

(10 recensioni)
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Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
All IT processes in one tool: ideas, projects, tasks, requirements, testing, and support. Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S. CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Milldesk is a complete software that brings together the best help desk and service desk functions. It is a technical support system aligned with the best practices of ITIL and created with emphasis on the best usability concepts, providing greater agility and organization in ticket management. The Milldesk Software customer service tool offers features such as workflow, IT asset management, incidents management, problem management, changes management, service catalog, knowledge base, SLA. Help Desk software with emphasis on the best usability concepts, providing greater agility and organization in ticket management.

da ScriptRunner Software

(4 recensioni)
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Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner.
Infinity ECM is an Award-winning Business Management platform that brings a fast IT digital enterprise transformation and includes 15+ fully integrated systems modular subsystems that every modern business needs. Combines in one platform & one interface solutions such as: CRM, DMS, RMS+CMS, CMSx2, ITSM, EAM, KMS, BPM, GRC, IAM The Infinity ECM platform has won the prestigious EuroCloud Europe Award for Best European System for 2017. Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM)

da Klemen Stirn

(2 recensioni)
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Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place. Improve your customer service with the help desk solution that integrates multiple channels and manages all communication in one place.

da Hornbill Corporate

(0 recensioni)
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Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

SQM

da Info Management

(0 recensioni)
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Assign, plan, organize and manage internal or external service requests and tasks. Assign, plan, organize and manage internal or external service requests and tasks.

da Desk Manager

(0 recensioni)
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Customer support software that organizes, separates, and ends calls in a few clicks. Customer support software that organizes, separates, and ends calls in a few clicks.

da Galore networks

(0 recensioni)
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Service and help desk automation for your company that allows you to easily track how your agents are performing. Service and help desk automation for your company that allows you to easily track how your agents are performing.

da Micro Focus

(0 recensioni)
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Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement. Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement.

da Apsynet

(0 recensioni)
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A complete and easily accessible solution that complies with ITIL practices. Only available in French. A complete and easily accessible solution that complies with ITIL practices. Only available in French.

da DeepSearch

(0 recensioni)
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Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.
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SP Employee Self-Service Portal turns Office 365 and SharePoint into a next generation portal application, designed to make employees more self-sufficient, automate process flow and shorten cycle times. SP Employee Self-Service Portal provides employee services such as: Central Help Desk (routes to departments) Document Central (policies, forms, other organizational documents) Service Central (central point for frequently used business processes) Employee Directory An out-of-the-box, naive SharePoint, no-code Employee Self Service solution on Office 365, that is 100% customizable.

da mIT solutions

(0 recensioni)
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Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care. Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care.

da DX Business Apps FZE

(0 recensioni)
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Manistocrat offers you fully transparent location-based options as customers Manistocrat offers you fully transparent location-based options as customers

da Appsbd

(0 recensioni)
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Self-hosted support ticket application.It handles support tickets, manages email tickets, and collects any payment. Self-hosted support ticket application.It handles support tickets, manages email tickets, and collects any payment.

da Hubcase

(0 recensioni)
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Web-based solution for businesses that helps manage escalations and tickets which requires input from multiple vendors. Web-based solution for businesses that helps manage escalations and tickets which requires input from multiple vendors.

da Ivanti

(0 recensioni)
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Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more. Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more.

da Sysgem

(0 recensioni)
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The password enforcer implements a domain-wide corporate password policy, for example minimum password length, minimum digits and minimum lowercase characters. Sysgem Password Policy Enforcer is part of the Sysgem Password Management Suite. Enforces extended password rules and policies across OpenVMS, IBM i, Windows, UNIX/Linux

da TeraNet

(0 recensioni)
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T-HelpDesk è un sistema di ticketing per supporto e assistenza semplice e intuitivo. Massimizza l'efficienza della gestione dei servizi offerti grazie ad interfacce intuitive e funzionalità di ServiceDesk, HelpDesk, IT Ticketing ed Asset Management in un unico ambiente. Supporta servizi multicanale per clienti o personale interno, servizi dipartimentali (IT, Produzione, Progettazione, ..), SLA, API, SSO, multiruolo, e molto altro. Integrabile con T-Kanban e T-PPM. Software di ServiceDesk, HelpDesk, IT TIcketing e Asset Management con servizi multicanale, KB, SLA, routing, alert, e molto altro.

da Back Technologies

(0 recensioni)
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Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams. One platform for all internal workplace requests. Automate simple requests and provide updates for trickier ones.

da Lascaux

(0 recensioni)
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AskMe Desk is the Service Management platform that allows you to design, govern and control workflows in multiple business areas with the aim of improving staff productivity, reducing costs, and making the whole organization much more Efficient. Desk allows classification, tracking, and control of service levels of any business process. It perfectly meets the needs of medium and large organizations. A Service Management ready to respond to the needs of customers and business users where everything is under control and efficiency is

da FCS Fair Computer Systems GmbH

(0 recensioni)
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No matter whether you are looking for a pure trouble ticketing, an ITSM software or even Full-Service Management, HEINZELMANN adapts individually to the needs and service processes of your company through its modular structure. It is compliant with ITIL and ISIS12 and can be used throughout the company. > Web-based self-service portal > Workflow Management > Customizing can be carried out largely independently > Support of IT and non-IT assets > E-mail interface > High integration capability No matter whether you are looking for a pure trouble ticketing, an ITSM software or even Full-Service Management -> HEINZELMANN adapts