Consente di creare automaticamente una base di conoscenza dinamica e di accedervi tramite il sito web aziendale o la rete intranet.

Cloud solution for helpdesk and knowledge base management solution that helps organize tickets, create articles and more.

Eccentex AppBase is a low-code platform for digital apps. Its flexible, cloud-architected software empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its history, Eccentex has delivered award-winning capabilities in case management and business process automation (BPM) powered by robotics and advanced document management, to help the worlds leading brands and governments achieve breakthrough results.

ITSM solution that integrates asset management, task scheduling, ticketing, and more.

Halp è una soluzione conversazionale di documentazione delle comunicazioni ('ticketing') per i moderni team operativi interni che consente di assegnare, stabilire le priorità, tenere traccia e rispondere alle richieste provenienti da Slack in un'interfaccia basata su messaggi. Le aziende che utilizzano Halp ottengono tempi di risposta più rapidi, team di supporto operativo più produttivi e dipendenti più felici. Halp funziona come un sistema autonomo di documentazione delle comunicazioni oppure si integra direttamente con Zendesk, Jira, ServiceNow e altri sistemi di documentazione pre-esistenti.

Back is a collaboration and automation platform that enables internal service and business operations teams (like HR, Finance, IT, and others) to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way through automation. Back is the first platform designed from the ground up for the easiest and fastest use in non-technical and IT teams.

Provides multi pronged approach to reduce support tickets at source.

Easily integrated into any organisation’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges. Providing effective support for users is a priority for today’s businesses and NetSupport ServiceDesk’s fully customisable and intuitive browser-based interface makes it easy for technicians to maintain both desktop and mobile platforms while delivering robust workflow processes.

Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation not just your IT department. Sunrise ITSM contains over 30 different services designed to manage todays IT department. Sunrises highly configurable software platform means that these services can be readily changed and personalised to meet the requirements of individual organisations. Read customer testimonials and watch use case and demo videos at www.sunrisesoftware.com

Assign, plan, organize and manage internal or external service requests and tasks.

Customer support software that organizes, separates, and ends calls in a few clicks.

Service and help desk automation for your company that allows you to easily track how your agents are performing.

Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement.

Service Support is a ticket management solution for all service centers (DSI, General Services, Human Resources, etc.) With Service Support, you offer your employees an interactive portal on which they can submit requests, report incidents, communicate with your support teams. This service can also be offered to your service providers, customers, suppliers, partners ...

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.

SP Employee Self-Service Portal turns Office 365 and SharePoint into a next generation portal application, designed to make employees more self-sufficient, automate process flow and shorten cycle times. SP Employee Self-Service Portal provides employee services such as: Central Help Desk (routes to departments) Document Central (policies, forms, other organizational documents) Service Central (central point for frequently used business processes) Employee Directory

Manistocrat offers you fully transparent location-based options as customers

Self-hosted support ticket application.It handles support tickets, manages email tickets, and collects any payment.

Web-based solution for businesses that helps manage escalations and tickets which requires input from multiple vendors.

Password management tool to let end-users reset Windows log in password through web enrolment system and question and answer database.

T-HelpDesk è un sistema di ticketing per supporto e assistenza semplice e intuitivo. Massimizza l'efficienza della gestione dei servizi offerti grazie ad interfacce intuitive e funzionalità di ServiceDesk, HelpDesk, IT Ticketing ed Asset Management in un unico ambiente. Supporta servizi multicanale per clienti o personale interno, servizi dipartimentali (IT, Produzione, Progettazione, ..), SLA, API, SSO, multiruolo, e molto altro. Integrabile con T-Kanban e T-PPM.

AskMe Desk è una piattaforma di gestione dei servizi che consente di progettare, governare e controllare i flussi di lavoro in diverse aree di un'impresa, con l'obiettivo di migliorare la produttività del personale, ridurre i costi e rendere l'intera organizzazione molto più efficiente. Desk consente di classificare, monitorare e controllare i livelli di servizio di qualsiasi processo di impresa. Soddisfa perfettamente le esigenze delle organizzazioni di medie e grandi dimensioni.

Regardless of whether you are looking for a pure trouble ticketing, an ITSM software or even a full-service management solution, its modular design allows HEINZELMANN to adapt individually to your company's service processes. > ITIL and ISIS12 compliant > Enterprise-wide deployment > Web-based self-service portal > Workflow management > Scrum module > Support for IT and non-IT assets > Email interface > High integration capability > On Premise or SaaS and much more.

Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.

Enterprise Service Desk, IT & Non-IT Asset Management, and Software Compliances Management with Integrated BOT. Most advanced application platform with 350+ APIs, AI & ML Capabilities. On-demand customization capability to meet the unique business requirement ITIL Processes (Incident, Request, Problem, Change, SLA, Preventive, Feedback, IT & Non-IT Assets, HW/SW discovery, Patches Information, Software Metering & compliances, Consumables, Custom Reports & Dashboards)

La 1° Piattaforma in italiano di Smart Helpdesk e Knowledge Base. Aiuta, Consiglia e Incontra i tuoi Clienti con Uppo. Rendi più semplice e produttivo il tuo Customer Care. Facile da usare, set up in pochi minuti, multi agente. Istruisci il tuo Assistente Virtuale con il supporto dell'Intelligenza Artificiale. Dai supporto ai tuoi operatori o rispondi in automatico (24/24) alle richieste più ripetitive con il sistema delle Accuracy. Integrazione libera dei canali desk digitali: email, Twitter DM, Facebook/Messenger, Gmail, Outlook. Integra CMS e Widget per ecommerce. Tanti plug-in Business in arrivo. Richieste Custom, senza limiti.

Service desk solution that helps businesses manage tickets, track billable timing, send canned replies to customers, and more.

Oleadesk is cloud-based customer service desk software for all sizes of businesses. Advanced expert chat and call facility inside the software .

At Rootnet, we know how to boost business performance by automating how companies carry out their daily tasks. With a 360 enterprise vision and powered by the latest sales, marketing, and customer automation technologies, we drive effective digital transformations and data integration so that you can elevate your processes and focus on your core business. Some of our innovative modules include: CRM, Workflows, Service Desk and Intranet.

LTRS365 provides a software solution for IT and support departments to answer inquiries, handle incidents, problems, and more via email or SharePoint Online. At the same time, LTRS365 also provides its own self-service user portal. Answers are recorded automatically and changes in processing status are communicated immediately. The program is fully integrated into the email functions of Office365 and Exchange Online, and also offers research and search functions.

O IT2M é uma solução completa para gestão de serviços de TI (ITSM) e das áreas de serviços compartilhados (ESM). Aderente ao ITIL, possui ferramentas poderosas como workflow, regras automáticas, KPIs e dashboards para gestão e formulários inteligentes. O IT2M pode ser usado no Service Desk, nos Centros de Serviço Compartilhado e no SAC. É perfeito para empresas de outsourcing pois permite o cadastro de várias empresas, com possibilidade de escolher SLAs diferentes por empresa.

AI-driven and automation-powered Digital Workplace solution

Jetdocs is a no-code portal that serves as the front-end for every internal service request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates, which make up your organization's catalog. Employees are able to navigate to and complete in a self-serve manner, which are then fast tracked to the right person on the right team for resolution or reassignment.