Customer Journey Mapping Tools Software

Customer Journey Mapping tools make it possible to visualize and analyse customer experience across all touchpoints and channels.

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da CardBoard

(164 recensioni)
CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello, Azure DevOps, VersionOne and Pivotal Tracker. Your boards stay up to date whenever you make a change. See what you have been missing and try CardBoard. Ulteriori informazioni su CardBoard CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more. Ulteriori informazioni su CardBoard
Strumenti di feedback e analisi creati per migliorare l'esperienza dei visitatori del tuo sito web. Fornisce mappe termiche, sondaggi di feedback, interviste e altro ancora. Ulteriori informazioni su Hotjar Strumenti di feedback e analisi creati per migliorare l'esperienza dei visitatori del tuo sito web. Fornisce mappe termiche, sondaggi di feedback, interviste e altro ancora. Ulteriori informazioni su Hotjar

da The Sales Productivity Company

(2 recensioni)
ClosePlan consente alle organizzazioni di vendita aziendali di ottimizzare il processo da opportunità a chiusura. Le schede di valutazione delle trattative di ClosePlan consentono ai team di vendita di determinare con maggior efficacia la loro idoneità, fornendo una lingua di classificazione comune a tutto il team. Grazie alle mappe relazionali di ClosePlan puoi creare organigrammi con funzionalità di trascinamento, di facile utilizzo. I Playbook di vendita di ClosePlan facilitano l'esecuzione della strategia di vendita da parte del team, guidandolo attraverso l'utilizzo di una sequenza di migliori procedure di eventi, basata sulla tua metodologia di vendita. Ulteriori informazioni su ClosePlan ClosePlan è una piattaforma di esecuzione delle vendite che aiuta i team di vendita B2B aziendali a portare opportunità qualificate verso la chiusura. Ulteriori informazioni su ClosePlan

da CustomerFirst Now

(0 recensioni)
Premiata nel 2018 con il Customer Journey Mapping Innovation Award, CFN Insight è una piattaforma leader per la mappatura di viaggi, che consente alle aziende di monitorare, gestire e migliorare il viaggio dei propri clienti. La CX (costumer experience) sta diventando il più importante elemento di differenziazione di un marchio ed è un indicatore del successo aziendale a lungo termine. Oltre alle semplici mappe di viaggio, CFN Insight aiuta le aziende a identificare, stabilire le priorità, gestire ed eseguire le azioni più efficaci, che permettono alle aziende di offrire esperienze leader del mercato e risultati finanziari migliori. Ulteriori informazioni su CFN Insight Ti consente di fornire un'esperienza del cliente straordinaria attraverso visualizzazioni del percorso del cliente, collaborazione in team e creazione di report potente. Ulteriori informazioni su CFN Insight
Smartlook è una soluzione di analisi qualitativa per il web e i dispositivi mobili che aiuta oltre 200.000 aziende di tutte le dimensioni e settori a rispondere alle domande sul comportamento degli utenti. Perché gli utenti abbandonano un'azienda o perché non utilizzano una specifica funzionalità? Ora puoi fare a meno delle congetture: registrazioni e mappe termiche sempre attive sui visitatori, ti permettono di visualizzare il comportamento reale degli utenti, mentre il rilevamento automatico degli eventi e le canalizzazioni delle conversioni rivelano le tendenze comportamentali. Non solo numeri e grafici: Smartlook ti spiega anche perché gli utenti si comportano in una certa maniera. Ulteriori informazioni su Smartlook Smarlook è una soluzione di analisi qualitativa per siti web e applicazioni mobili con registrazioni, mappe termiche, eventi automatici e canalizzazioni sempre attivi. Ulteriori informazioni su Smartlook
UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online! An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Piwik PRO Analytics Suite adheres to stringent data privacy laws around the globe, including EUs GDPR, USs HIPAA as well as Chinese and Russian data protection laws. Unlike most of the competitive products, it also provides you with full data ownership and allows you to apply extra security measures to your data. Piwik PRO is an enterprise analytics suite consisting of Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports. Piwik PRO: Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports.
The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience

da Visual Paradigm

(4 recensioni)
Visual Paradigm helps software development teams to capture correct requirements and transform them into accurate design, thus helping developers to build right software according to requirements. Software design tool with wireframing, process mapping, network diagramming, and visual modelling tools for agile software projects.

da Webtrekk GmbH

(2 recensioni)
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis. Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.

da More than Metrics

(1 recensione)
Smaply is a journey mapping tool for customer experience professionals and service designers. Digitize your customer journey maps and personas, collaborate with your team, collect feedback and create professional presentations. Save time and scale journey mapping in your organization. Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings
Actionable business insights and reports that help to increase in-store revenue. Actionable business insights and reports that help to increase in-store revenue.
Altitude is your marketing source of truth tracking, cleansing, normalizing channel-specific data into a single coherent system of record. Everything from your marketing KPIs to deep insights are consistently measured and effortlessly derived from a trustworthy cross-device view of the customer journey, using our analytics suite or yours. Leverage sophisticated attribution models to make informed and confident decisions on how to best allocate your marketing spend and effectively drive growth. Unify & analyze the data across your marketing channels for deep insights into customer trends and behaviors for smarter media buying.
Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time.
Customer journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process. Journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process.
Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience. Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.

da Proud Sourcing

(0 recensioni)
Customer journey mapping solution that helps businesses understand the customer touch-points as well as the underlying processes. Customer journey mapping solution that helps businesses understand the customer touch-points as well as the underlying processes.

da Ethos Integrated Solutions

(0 recensioni)
Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys. Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys.

da Jogogo Media

(0 recensioni)
Jogogo is changing the future of brick and mortar institutions with real-time analytics that allow companies to reshape the customer journey offline. Our mobile engagement platform provides companies with real-time data from in-store customers using the devices customers carry -- no apps or beacons. We let companies bridge the gap between physical and digital experiences with valuable insights like location intelligence to enhance the customer experience. Digitally connects businesses and in-store customers. Providing visitors with a better experience and retailers with stronger data.
Automates user journeys with an interactive experience utilizing dynamic workflows to provide personalized digital content. Automates user journeys with an interactive experience utilizing dynamic workflows to provide personalized digital content.

da ClickFox

(0 recensioni)
Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey. Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey.
Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience. Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience.
Smartphone detection solution for measuring customer behavior or counting people within the designated zone. Smartphone detection solution for measuring customer behavior or counting people within the designated zone.
Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Aurycs like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not. Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey
CEMantica is a customer journey mapping tool providing a solution to map the interactions and emotions that are generated throughout the journey of your customer. The solution is natively integrated with Microsoft Dynamics 365 Customer Engagement platform, allowing to -Connect personas to real customer profiles -Generate Analytical dashboards providing actionable results -Centralise siloed data to drive brighter insights Customer journey mapping tool that helps businesses visualise, understand and analyse customer experience through a CRM integration.

da Capillary Technologies

(0 recensioni)
Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform that offers you deep understanding into consumers behaviour and preferences. Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform.
Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? Cora Journey360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data. Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.
Customer Journey-Driven Marketing helps create customer journeys simplified to achieve business goals. Customer Journey-Driven Marketing helps create customer journeys simplified to achieve business goals.