Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.

ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty. ShowHows are customizable, easily shareable on social media, and embeddable on any website.

Cloud customer engagement and feedback collection application for small businesses.

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.

Mr Wolf è un sistema che consente l'automazione dei processi aziendali riguardanti servizio clienti, vendite, contabilità, finanza, logistica o IT. Queste soluzioni di automazione consistono principalmente nella risoluzione automatica di ogni tipo di richiesta da parte dei clienti. Mr Wolf rende l'automazione più efficace mediante moduli di machine learning e NLP intelligenti che consentono al sistema di catalogare in modo indipendente le richieste, comprendere il testo e riconoscere oltre 30 lingue o persino le emozioni del mittente.

User research and customer development platform that helps companies of all sizes to learn from their users.

Piattaforma di marketing automation online, che aiuta a creare campagne e approfondimenti basati sui dati e analisi del ROI per gestire e fare aumentare le comunicazioni.

Ensure yourself of loyal customers providing direct and personal customer service on social media, live chat, reviewsites and messaging apps like WhatsApp. With OBI Engage you manage all online conversations from one central platform and are able to include intelligent chatbots in your service process for even more efficiency. Create, plan and publish posts across social media channels using the content calendar and measure the impact and reach of your campaigns with integrated social analytics.

Meet Your New Customer Communications Platform. Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. When customers reach out to you, they use many different channels - now all of these connections can be accessed from a single platform.

Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing: Individual & Team Assessment Skill development Engagement/Retention All in one, fully Zendesk-integrated platform. We've built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs.

Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.

Provides an intelligent visual platform that receives inputs from any customer service channel.

Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.

timum is an SaaS solution for automated bookings and appointment coordination. The software aims to optimize appointment management to achieve greater efficiency. timum is used in the real estate industry and offers various functions, such as automatic email reminders, online appointment booking, and a configurable calendar. The latter forms the core element and offers one overview for all-in-one resource management.

involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.

Levity enables non-technical people to build AI-powered workflow automations without code. Users can upload their own data to create custom AI models and integrate them with the tools they already use. The models currently support PDF- , text- , and image-classification. Popular examples are: - Email content analysis - Customer support ticket prioritization - Survey response grouping - Document filing & routing - Detections of defects on products

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with proactive engagement, OmniEngage guides your customers to resolve an issue effortlessly. OmniEngage enables you to engage your customers on today’s communication channels - Mobile, Voice, Text, Social Media.

CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.

Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots and live agent support. Textel is laser-focused on solving SMS for the modern contact center with features that make texting a contact center as natural as calling. Textel integrates with CCaaS solutions like NICE CXone, Genesys, and Five9 to let agents handle text messages in their chat window.

Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of service level objectives, via workforce management software.

A scalable, clutter-free, readily implementable enterprise solution to improve customer experience and service delivery. The customer use preferred language to record message to send it with documents to business. The metadata is directed to the responsible person to form his team. A transparent event logging system makes timely delivery of quality services central to teamwork. The customer follows up and stays in touch with business over the app.