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Informazioni su Kaseya VSA

Migliaia di MSP e piccoli dipartimenti IT utilizzano il software di gestione IT Kaseya VSA per automatizzare l'IT. Inizia la tua prova gratuita!

Ulteriori informazioni su Kaseya VSA

Aspetti positivi:

VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should.

Aspetti negativi:

One you pay them, say goodbye to that money, and they will never fix it.

Valutazioni di Kaseya VSA

Punteggio medio

Facilità d'uso
3,6
Servizio clienti
3,6
Caratteristiche
4,2
Rapporto qualità-prezzo
3,7

Lo consiglieresti?

7,4/10

Kaseya VSA ha una valutazione complessiva di 4,1 stelle su 5, calcolata sulla base di 200 recensioni degli utenti di Capterra.

Hai già usato Kaseya VSA?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (200)

Kavindu Githsara
Kavindu Githsara
System Specialist (Sri Lanka)
Utente LinkedIn Verificato
E-learning, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Comprehensive IT Management with Robust Security Features

5,0 12 mesi fa

Commenti: Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Aspetti positivi:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Aspetti negativi:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

andrey
Kaseya and Server Adminsitrator (Colombia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

increasing helpdesk staff productivity

5,0 4 anni fa

Commenti: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Aspetti positivi:

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Aspetti negativi:

unfortunately using kaseya core modules, it is not stronger to manage network devices

jacob
owner (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Terrible support, worse customer service

1,0 7 anni fa

Commenti: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Aspetti positivi:

their initial sales pitch was good and convinced us to buy it.

Aspetti negativi:

terrible customer service, NO Support, slow, lousy features for the price

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Solid RMM

5,0 5 anni fa

Aspetti positivi:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Aspetti negativi:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Utente Verificato
Utente LinkedIn Verificato
Industria farmaceutica, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Best Tool for Remote Monitoring and management : Kaseya VSA Pro.

5,0 2 anni fa

Aspetti positivi:

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

Aspetti negativi:

Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t

Michael
Monitoring and Management Lead (UK)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Kaseya VSA Review

4,0 5 anni fa

Commenti: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Aspetti positivi:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Aspetti negativi:

At times, not user friendly and hard to navigate.

Eddie
Manager - Melbourne (Australia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Feedback

4,0 5 anni fa

Commenti: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Aspetti positivi:

Being able to remote into devices easily

Aspetti negativi:

Poor Reporting, Live connect disconnects

Brett
Brett
IT Manager (USA)
Utente LinkedIn Verificato
Design, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Overall positive experience with Kaseya so far, but getting down to brass tacks.

4,0 6 anni fa

Commenti: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Aspetti positivi:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Aspetti negativi:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

James
President (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Solid Solution

4,0 6 mesi fa

Aspetti positivi:

Powerful remote monitoring and management capabilitiesWide range of featuresCloud-based deploymentScalable to meet the needs of businesses of all sizesEasy to use interfaceGood customer support

Aspetti negativi:

Complex solutionCan be expensiveSome features are not as reliable as othersUpdates can sometimes be disruptive

Jo
Desktop Support technician (Sudafrica)
Software informatici, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Kaseya user experience

4,0 6 mesi fa

Aspetti positivi:

It is a secure remote connection software that allows you to assist anyone and give the power to deploy software.

Aspetti negativi:

It disconnects sometimes and doesn't want want to always connect.

Al
President (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best RMM tool on the market. Period.

4,0 7 anni fa

Commenti: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Aspetti positivi:

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Aspetti negativi:

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Utente Verificato
Utente LinkedIn Verificato
Contabilità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Technical Director

4,0 5 anni fa

Commenti: Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Aspetti positivi:

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Aspetti negativi:

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used) The mobile management is cumbersome, very buggy and lacks decent functionality. Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular) The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

Doug
Owner/Engineer (USA)
Reti informatiche, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great software. Has a learning curve but there is nothing you cant do.

5,0 6 anni fa

Commenti: To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on.

Aspetti positivi:

Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

Aspetti negativi:

The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

Hugh
Managing Director (Giamaica)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good Platform for MSP's

3,0 5 anni fa

Commenti: I would say our overall experience has been a 3/5, the alerts and information on agent workstations come in handy. The file transfer feature to and from agent systems crashed a few times in our early days when transferring between MacOS and Windows. The chat feature needs improving as although it opens a browser window it doesn't automatically go to the chat which can result in users on agent systems sometime closing window not knowing why it's opened. Would be nice if chat just opened up in a window directly. A mobile app has been promised from sometime now and would be really appreciated. Ease of deployment for windows is great, however it's best to wait a month or two before updating to the latest MacOS release as we've found the Kaseya agent isn't always updated at the time of MacOS new releases. We also love the feature to update the agent icon to our own branding, again this works great on Windows but found icon reverts to stock image on MacOS after a few reboots.

Aspetti positivi:

We have both Windows and Mac admins and the ability to be able to administer from both platforms was a key a factor in our decision to use Kaseya VSA for our MSP business.

Aspetti negativi:

Connecting to an agent desktops can be delayed, we sometimes found we had to close and reopen the live connect app multiple times to connect to a host. This however works a little better when trying to connect directly from a browser.

Geoff
Manager, Network Services (Canada)
Vendita al dettaglio, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

POS Support Made Easy

4,0 5 anni fa

Commenti: We selected Kaseya because our retail locations run 'Peer-to-Peer' (IE no Active Directory). We found most of Kaseya's competitors required AD joined machines.
We were also looking for a solution that provided inventory, scripting, and remote access (RDP) to end-points. Kaseya has all of those in one package.

Aspetti positivi:

Pros: very reliable, any outages have been either due to general system maintenance or patching. Makes for a very effective and information rich support environment.

Aspetti negativi:

Patching: tried switching from Patch Management to Software Management, but found Software Management lacking in essential features such as ability to spec and set 'file source'. Also Software Management seemed to find relentless issues (excuses), all over the map, different in almost all cases, not to install patches. We have reverted to Patch Management. Scripting: Kaseya is 32-bit. Most of our clients are 64-bit Windows 10. 64-bit registry is essentially out-of-reach for Kaseya scripting. The '64-bit' procedures provided simply do not work.

Sam
Network Engineer (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Not The Best, But Will Do the Job

5,0 anno scorso

Aspetti positivi:

Ease of remoting on user's PCs or servers. There are various tools to use when checking client's networks and other information. Automation of scripts and patches/updates is a huge plus.

Aspetti negativi:

There are various bugs when browsing around Kaseya VSA portal. Kaseya portal outages occurs frequently.

Mark
IT Director (USA)
Industria edilizia, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Kaseya Review

5,0 5 anni fa

Commenti: Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Aspetti positivi:

Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Aspetti negativi:

It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

John
Director of IT (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

License renewal horror story

3,0 6 anni fa

Aspetti positivi:

Was generally easy to use and met all of our requirements for management.

Aspetti negativi:

The software renewal and support is bad. I have had a ticket out in support for 2 months and was never resolved. The software then expired. They are trying to force me to renew a 1-year term before they will even consider looking at the support ticket again. They refuse to resolve the support ticket and I don't want to commit to a product that I can't be sure will work. I asked for 30 days to turn back on the license to give support a chance to help fix the issue but they refused. I even offered to pay for that month still no resolution. They say that there is a EULA that covers non working as intended software but the catch is that you still have to pay out your contract. (Even if its broken your still paying for it. Seems logical to me.) Its sad they treat their customers like this. The software is good the management team over there is bad.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Hopeful for change and more efficient software

3,0 5 anni fa

Commenti: Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone.

Aspetti positivi:

I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass.

Aspetti negativi:

The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate.

Bernard
Director (Australia)
Forniture e materiali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Long Time user

4,0 4 anni fa

Commenti: Kaseya user for over 10 years, and only now looking to change, that should give you an idea

Aspetti positivi:

Kaseya has been pretty much consistent since day one

Aspetti negativi:

No local support, VSA not managing blackout windows and causing Windows 10 update issues with clients. Would like to use Webroot module but not as good as company dash board. Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers. With so many opposition suppliers on our door, there is not much time left to get it sorted before we start looking to change after over 10 years with Kaseya.

Michael
Michael
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

4 out of 5 - Customer Support needs improvement

4,0 8 anni fa

Commenti: Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.

Aspetti positivi:

Automation Ease of use Fully Featured Great integration

Aspetti negativi:

Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It was great

4,0 5 anni fa

Commenti: We have been working with Kaseya since an early version. It was a great tool back in 2009, but they haven't change too much. Functionality is there, but the interface is inconsistent between the different modules.
Support has been terrible, but it got better on the last year.

Aspetti positivi:

Kaseya VSA is a powerful RMM solution that includes everything you need to manage your customers networks. From remote access tool, network discovery, patch management to scripting.

Aspetti negativi:

VSA seems to be made from different teams each one with its own interface. It is not consistent and it you need to click several place just to do another task in the same machine.

Jul
CEO (Indonesia)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

VSA really help our business to grow as MSP

5,0 6 anni fa

Aspetti positivi:

features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

Aspetti negativi:

MDM features should be improved. We are expected for software metering features will be available as part of Kaseya VSA. We need for MSP business model using Kaseya best practice.

Reinhard
Manager of Consulting and Managed Services (Germania)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

No significant Product Development and poor Support

2,0 6 anni fa

Commenti: We have one product for most of our servcies.

Aspetti positivi:

The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers.

Aspetti negativi:

The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs.

Sean
IT Manager (USA)
Studi medici, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Great Concepts Poor Execution

2,0 6 anni fa

Commenti: Had endless issues with onboarding where nearly a dozen different people were involved and none of them seemed to work with the others. I had to reexplain what we paid for over the course of a year to get most of it done. Customer Rep is non-responsive and makes it nearly impossible to get more licenses. I never get what I want out of them until I complain and bring in executives at their company. If you want to wing it on your own and have no need to grow, this may be for you, but I don't have time to constantly fight with them to get what they promised us.

Aspetti positivi:

Fast remote connections, great customizing for automation. Great remote toolset so you can work without interrupting end users.

Aspetti negativi:

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products