Recensioni su Kaseya VSA

Comprehensive IT Management with Robust Security Features

Commenti: Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Aspetti positivi:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Aspetti negativi:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

increasing helpdesk staff productivity

Commenti: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Aspetti positivi:

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Aspetti negativi:

unfortunately using kaseya core modules, it is not stronger to manage network devices

VSA X Needs Improvements

Commenti: A much simpler and user friendly interface than VSA 9 but more limited in features.

Aspetti positivi:

Modern interface with good functions, such as pinning systems and good filtering

Aspetti negativi:

We were moved from VSA 9 to VSA X but this has reduced functionality, reports are now very limited for example, and performs worse in remote sessions than previously.

Solid RMM

Aspetti positivi:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Aspetti negativi:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Kaseya VSA Review

Commenti: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Aspetti positivi:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Aspetti negativi:

At times, not user friendly and hard to navigate.

Best Tool for Remote Monitoring and management : Kaseya VSA Pro.

Aspetti positivi:

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

Aspetti negativi:

Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t

Quick Review

Commenti: Overall Kaseya has helped our company grow as an MSP, I just wish they would spend more time with QA before releases and also concentrate resources on the VSA instead of the BMS.

Aspetti positivi:

Completely web based interface, no fat client needed to use or administer. OK, Integrations with other products that help in an MSP market.

Aspetti negativi:

QA on product releases are heavily rushed leading to incomplete new product releases filled with bugs.

Feedback

Commenti: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Aspetti positivi:

Being able to remote into devices easily

Aspetti negativi:

Poor Reporting, Live connect disconnects

A great product Until the Company Was Sold

Commenti: I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA.

Aspetti positivi:

Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products.

Aspetti negativi:

I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated.

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Commenti: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Aspetti positivi:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Aspetti negativi:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Best RMM tool on the market. Period.

Commenti: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Aspetti positivi:

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Aspetti negativi:

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Aspetti positivi:

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Aspetti negativi:

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Great software. Has a learning curve but there is nothing you cant do.

Commenti: To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on.

Aspetti positivi:

Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

Aspetti negativi:

The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Commenti: Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Aspetti positivi:

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Aspetti negativi:

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

POS Support Made Easy

Commenti: We selected Kaseya because our retail locations run 'Peer-to-Peer' (IE no Active Directory). We found most of Kaseya's competitors required AD joined machines.
We were also looking for a solution that provided inventory, scripting, and remote access (RDP) to end-points. Kaseya has all of those in one package.

Aspetti positivi:

Pros: very reliable, any outages have been either due to general system maintenance or patching. Makes for a very effective and information rich support environment.

Aspetti negativi:

Patching: tried switching from Patch Management to Software Management, but found Software Management lacking in essential features such as ability to spec and set 'file source'. Also Software Management seemed to find relentless issues (excuses), all over the map, different in almost all cases, not to install patches. We have reverted to Patch Management. Scripting: Kaseya is 32-bit. Most of our clients are 64-bit Windows 10. 64-bit registry is essentially out-of-reach for Kaseya scripting. The '64-bit' procedures provided simply do not work.

Combionation VSA and Vorex

Commenti: We use AzureAD. Only AzureAD. This means we don't have a legacy Active Directory. As we don't have legacy Active Directory, we don't have group policies. We do have Intune but Intune is not yet mature. We needed to find a way to control our pc's. We started with VSA at first. We do want to move over to full Intune and we did move some management tasks over to Intune. Still we do use VSA to have a quick overview of our pc's. Also VSA feeds our Ticket and Assets system Vorex.

Aspetti positivi:

We do have a good and fast overview of all our pc's. We can see where a laptop is logged in and who was the last person who was logged in.

Aspetti negativi:

Pushing policies and scripts cannot be don at startup of logon. Wen you reinstall a pc a pc is duplicated in VSA. This costs double on licenses and gives a distorted overview. Deduplicating must be done by hand. It would be nice to have a serialnumber check or something.

Long term user, very happy with progress of the product

Commenti: Flexibility, control and strong management capabilities.

Aspetti positivi:

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Aspetti negativi:

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

Commenti: I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

Aspetti positivi:

It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Aspetti negativi:

Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

Hopeful for change and more efficient software

Commenti: Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone.

Aspetti positivi:

I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass.

Aspetti negativi:

The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate.

Kaseya VSA is made for a company that is 100% Remote

Commenti: VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

Aspetti positivi:

We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

Aspetti negativi:

Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult.

Kaseya

Aspetti positivi:

Centralised platform, easy to use, easy to manage

Aspetti negativi:

needs a more robust quality management regime.

Very good experience.

Commenti: Increased productivity.

Aspetti positivi:

The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

Aspetti negativi:

Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people.

This is the single most important package for my business.

Commenti: It allows me to support large numbers of computers with the immediacy required in todays business environment. Single best piece of software in my business. We are able to be proactive, and at the same time react quickly when issues arise.

Aspetti positivi:

Remote control is lighting fast, Audit gives you everything you need to know, Scripting the most powerful piece of this software that differentiates from the rest, & automation a must for efficiency & immediate results.

Aspetti negativi:

Documentation is better than it used to be but not good. Needs more how to and examples in help. Needs to have real documentation.

Kaseya Review, Too many features that aren't impltement correctly

Aspetti positivi:

- Remote control is fast - Helps track assets. - Monitoring and scripts work well.

Aspetti negativi:

- Too many modules that are not developed fully. - Focus on one thing and get it right not 100 things that are half finished, eg Software Management does not work properly. Ninite is a better product for this. - Cant copy and paste into Windows passwords fields. - Support tickets take too long to resolve, they ask to collect info and logs then end up escalating to senior engineers. Just escalate to the senior engineers first so they can fix the issues.

As a user since 2008, Kaseya has been a very decent RMM

Aspetti positivi:

Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

Aspetti negativi:

the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.