Recensioni su OwnerRez

EXCELLENT ONBOARDING PROCESS

Commenti: Hi [sensitive content hidden] , I just wanted to take a moment to thank you for your incredible support during our onboarding process with OwnerRez. Your patience, expertise, and willingness to go the extra mile truly stood out and made all the difference. Navigating new systems can sometimes be overwhelming, but you managed to make the experience smooth and manageable. Your deep knowledge of the platform and clear explanations helped us grasp the process so much better. We are so grateful for your assistance and feel confident moving forward thanks to your help. Please know that your efforts did not go unnoticed, and we deeply appreciate everything you’ve done for us. Thank you once again for being such a fantastic guide and resource. Warm regards,
Kelly and [sensitive content hidden]

Aspetti negativi:

nothing at all, pretty happy with OwnerRez

Stop thinking about it and switch!!!

Commenti: Every step of the way has been great. Yes, there is some work on the front end, but that depends on how fully you want to get into all that OR can do for you. We feel the work has been well worth it and continue to expand on how heavily we lean on OR to do the work for us! We are fans!!

Aspetti positivi:

OR has thought of everything!! We represent about 300 properties and the amount of time OR has saved us, or freed up for us to spend on more meaningful work is unbelievable. We are so much better at our job and can offer our hosts so much more than ever before. If there is an issue, emailing the Help Desk is so easy, they respond in a very reasonable time and keep you up to date if the answer takes some time to dig into. OR never disappoints.

Aspetti negativi:

Honestly, we cannot think of anything to put in this category.

Tucked Away Cabin

Commenti: This is my first property. I feel like it's going to be very good once everything is in place.

Aspetti positivi:

I like the many features that this program has to offer.

Aspetti negativi:

A bit overwhelming at first. There should be specific directions to NOT go do profiles on VRBO and Airbnb because you can just upload from Ownerrez.

Difficult onboarding

Commenti: Not good. It appears to be a powerful system but zero training and support make it a nightmare. I had to plead for help for a 30 minute call because of problems. Both sessions lasted longer because it even took staff that long to help with 1 or 2 things, Not getting to all my questions. The person was helpful but this stuff takes time to implement. I started w 2 houses and have 2 more. One would think they would want to make sure i have a good experience to get more sales.

Aspetti positivi:

Still new but using OR to manage multiple properties in 1 platform

Aspetti negativi:

Onboarding is pretty much non existent. Would have eliminated 5 double bookings and days of waiting for answers if only they took 1 or 2 30 minute sessions for a call. Most of time, you email with a problem and wait. Sometimes for 24 hours before getting a response.

Worth every penny.

Commenti: Customer service is exceptional. When I have a question I get an answer within a day, and they'll follow up again a few days later to make sure all is good. The have webinars often as well for extra help and information.

Aspetti positivi:

OwnerRez is so easy to use and keeps everything I need to manage my property all in one place.

Aspetti negativi:

I have yet to find anything I dislike about OwnerRez.

Best PM Software Available

Commenti: Five star! We love OwnerRez - fairly intuitive and responsive support.

Aspetti positivi:

Once you get a feel and understanding for how OwnerRez is set up (the different pieces) I find it very intuitive and easy to use. Easy to make adjustments and customize surcharges/discounts for each home. Integrates well with other critical software systems.

Aspetti negativi:

Owner statement formats and accounting - not very robust. Plenty of work arounds available.

Great help in running our STVR business.

Commenti: Overall Owner Rez has been very helpful in running our short term vacation rental business. Even when we only had one property, Owner Rez was invaluable in helping us to keep all of our calendars synced in real time in all the platforms we use. It has also saved time by automating much of the reservation process and by providing useful reports.

Aspetti positivi:

Helps me coordinate all my calendars on all the different platforms our properties are listed on. Automates much of the reservation process.

Aspetti negativi:

Slow to roll out improvements requested by users.

Peace of Mind at Dragonhead Retreat

Commenti: Just wish I had found OwnerRez in my first year of having vacation rentals. Their common sense, timely tools and communiques to inquiries, booked guests, etc means I can tend to my other work, home, family... life.

Aspetti positivi:

I tried other products, wasting time, energy & $. Finding OwnerRez was such a relief. I can tell it was designed & implemented by professionals who had "been there/done that" as it is so logical. The sample tools, policies, communiques, etc were well thought out and easy to adjust to my use.

Aspetti negativi:

Not yet. I ask for help when I can't figure something out and OR reps reply quickly. They follow-up, to ensure any issue is ironed out.

Sean's review

Aspetti positivi:

Its capability to integrate with the short term rental sites

Aspetti negativi:

That is doesn't have a true app. The other option seems to work fine

OwnerRez Review

Commenti: I am a new customer with OwnerRez - they are eager to help you get up to speed. Their product is very robust but they there every step of the way making sure you have the resources you need to figure things out.

Aspetti positivi:

Support is easy to schedule and easy to work with!

Aspetti negativi:

The program itself has lots of features!

Back to business!

Commenti: Nirvana! I honestly was so relieved the day we went live with 43 listings. The support, functionality of the software, the website ….. all above an beyond. I literally lost 2 years of my life with GUESTY trying to make their solution work.

Aspetti positivi:

We spent 2 PAINFUL years trying to make the MYVR to GUESTY transition work until we finally found OwnerRez and transitioned in 2 months with their amazing support team and I am overwhelmed with how EVERYTHING WORKS and now we can stop spending endless hours on our technology solutions and get back to the business of managing our properties and serving our guests and owners.

Aspetti negativi:

Such a minor issue but we need owner generated reservations to be passed to Breezeway as a reservation and not just a block of time.

Great Software, Great Price, Great Support - What's Not to Love?

Commenti: They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have found them before I made the mistake that cost me thousands of dollars in implementation costs and improperly collected (ie not collected) taxes.

Aspetti positivi:

OwnerRez is full featured Property Management software. Our goal when embarking on the journey of finding a solution was to be as hands off as we could be. With OwnerRez someone can book a property, pay online, receive all communications needed for arrival, have door locks added to the appropriate home automation system and have the cleaning scheduled. (Granted there are some 3rd party integrations here but the integrations are so solid that we don't have to worry about them) OwnerRez is easy to use. The database is built in a way that it is fully relational. You can look at a guest, see all of their bookings, click on the booking and have all relevant data including communications to/from the guest right there at your finger tips. Support with OwnerRez is top notch. I've never talked with them on the phone but their email response times are exceptional and their solutions detailed and comprehensive. You do not have an "expensive" onboarding team to walk you through step by step... but with OwnerRez we didn't need it. Watched a couple of videos, followed some checklists and we were up and running in a matter of a week. We spent 5 weeks with another solution and when it came time to go live we had one OTA connected and it was not calculating tax correctly. Literally we had all OTAs connected to OwnerRez in a week and were managing our complete portfolio with virtually no hiccups.

Aspetti negativi:

OwnerRez is extremely feature rich. I wanted a single solution for all aspects of our business but ultimately I have decided to let the experts in Housekeeping and Guest Portals do what they do best and just integrate to OwnerRez. Perhaps someday they will add that functionality.

Happy customer

Commenti: OwnerRez is amazing! I own a small rental and I have extra challenges due to living with a disability, and I have always received the most helpful support. A lot of other companies would place me on a low tier for support due to the volume of our business. But I have a high standard for my business, no matter how small (we’re rated the Most Hospitable Host in our province), and they’ve helped me keep it up. They have a ton of support articles, always keep us in the loop with their planned updates, listen to all our ideas for future development, and they make us feel like part of the team. I rave about them all the time to my fellow hosts.

Aspetti positivi:

A loooong list of pros. - Their system is thorough & detailed (do give yourself time for the learning curve) - Everything can be customized and even overridden for specific bookings if you want- Reliable, top of the line API connections with pretty much any booking platform- Couldn’t have been easier to add their widget to my wordpress site for direct bookings- Easy to share the calendar with my cleaners & manage booking windows- Best customer service. Seriously.

Aspetti negativi:

My cons list gets smaller every month with every update OwnerRez puts out. But here are the challenging parts of the software at this point in time:- Messaging is a bit tricky to master, as system messages & custom templates are in different sections. No ability to customize message templates ahead of time for individual guests, so if I want to add a personal note to a scheduled message I have to set myself an alarm to do it manually right before it’s scheduled. - No ability to create single-use discount codesYou do have to pay close attention when setting things up, as there are a LOT of settings and it’s easy to get one wrong. But this isn’t a con, just a heads up. A huge part of OwnerRez’s magic is how much customization they can handle.

Simplify Your Rental Management with OwnerRez

Aspetti positivi:

OwnerRez has revolutionized my property rental management, taking every aspect to new levels of efficiency and professionalism. Its user-friendly interface and flawless calendar sync have eradicated any worries of double bookings. Its seamless payment processing and automatic door code setup have streamlined once time-consuming tasks into effortless procedures. The automatic sync feature eliminates the need for manual updates across multiple channels, saving me time and ensuring consistency across all platforms. The option to schedule personalized, automatic emails adds an additional layer of convenience and enhances guest satisfaction. However, what truly distinguishes OwnerRez is its exceptional customer service—a team always willing to go above and beyond to ensure my success. OwnerRez isn't just a tool; it's an indispensable partner for any property owner striving for excellence in the rental market. It simplifies the entire rental management experience, making it essential for any property owner in today's competitive market.

Aspetti negativi:

I haven't encountered any significant issues or drawbacks that would warrant criticism. OwnerRez consistently delivers on its promises and continues to impress with its ongoing updates and improvements. So, while I understand the importance of balanced feedback, I must honestly say that I have yet to find a con with OwnerRez.

3 years and going strong with OR

Commenti: Overall, I've been very happy with OwnerRez and don't see myself shifting any time soon. I look forward to continuing to grow with and learn more about OR and everything it has to offer.

Aspetti positivi:

I love the reporting functionality of OR and probably what I use most. I also really find the support to be helpful and the library of help topics is second to none and easy to follow even for someone that doesn't consider herself very "tech savvy."

Aspetti negativi:

I find all of the features very overwhelming at times and the learning curve is definitely a little steep. But once you "get" it, it's brilliant and you move on.

Don't know what we'd do without OwnerRez!

Commenti: Thankful to have OwnerRez for our short term rental business. Worth every penny- especially for their Pro-Connect service.

Aspetti positivi:

Dependability, Ease of use, Customer Service.

Aspetti negativi:

A bit of a learning curve, but overall worth it!

OwnerRez is top notch!

Commenti: My wife andI decided to self-manage our STR and decided to use OwnerRez as our PMS. We could not have been more pleased with our decision to use OwnerRez. I love the transparency of the pricing and the onboarding process has been stellar. OwnerRez is top notch PMS that I would highly recommend.

Aspetti positivi:

Ease of use, awesome support, integration with other partners

Aspetti negativi:

Everything has been great so far! There is nothing I don't like.

Sophisticated & Comprehensive PMS, perfect for small operators

Commenti: Seamless and professional so far and really quite a pleasure to deal with. I'm a happy customer.

Aspetti positivi:

The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I didn't have before. Including things I didn't know I needed which will now drive how I manage my business. The founders built the product from the ground up as users so they literally thought of everything. It's impressive. Everything works too. I've heard people say the set up is difficult so I was expecting bugs and complications but I didn't encounter any. It's only complicated in that it's so thorough which I see as a pro not a con. It's early days because I've only just signed up but I feel very confident with everything I've configured. The customer service has been a stand out feature too. I've had Suzee helping me every step of the way and she's been answering all my questions thoroughly and has significantly expedited my setup process. Very impressed by that, it feels like OR have invested wisely here and care a lot about their customers. 10/10 so far.

Aspetti negativi:

There's always things that can be improved about software but I'm too early in the journey to have noticed anything significant. OR is at least 2 years ahead of the PMS I just left, might not be as pretty but I'll take functionality over glamor any day.

So impressed with OwnerRez

Commenti: Excellent! The platform integrates and automates everything that we use in our short-term rental business seamlessly. Customer service is TOP NOTCH.

Aspetti positivi:

Everything in one place Very user friendly Excellent customer support

Aspetti negativi:

Because it's so robust, it feels overwhelming at first and requires a significant amount of time and focus to get set up

Exactly what I needed!

Commenti: Amazing, would highly recommended.10+ star if possible

Aspetti positivi:

OwnerRez is the best option I could choose to manage my vacation rental! I love all the videos and resources they provide. Kudos to [sensitive content hidden] for her professionalism and knowledge during the 1 h complimentary call, and for all the resources and explanations she sent to me afterward.

Aspetti negativi:

Nothing to think of right now. Everything is great so far

Why Choose OwnerRez?

Commenti: Our onboarding process was superb, and Jen from their team was available and super helpful. She made some key suggestions on how to make the listing more desirable.

Aspetti positivi:

Their staff is very attentive to the details and helped me get our listing live in a very short time.

Aspetti negativi:

Without help from their team, this would have been a difficult lift to build a listing by myself. Fortunately, they were there every step of the way.

Easy to use, great Customer service

Commenti: My experience from the very start has been great.

Aspetti positivi:

I really like their user interface and support. The way they communicate their How To's makes using the system very easy. Its not technical, its very user friendly. They also give examples in their how to's which help explain how to use a feature. very helpful.

Aspetti negativi:

I'd like to have more flexible options with setting up discounts.

Couldn't live without it

Commenti: Overall the experience was great and the support team was amazing during setup.

Aspetti positivi:

That it integrates with all rental sites

Aspetti negativi:

That it's difficult to navigate at times and I can't talk to anyone on the phone if I need immediate help.

Ram Annadi Smoky Mountains - The Explorer

Commenti: The support team was always prompt and address any question immediately.

Aspetti positivi:

Every feature of Ownerrez fits our needs and every need we have is built into OwnerRez. Customer Service and Support is top notch, accurate and prompt.

Aspetti negativi:

It is little complicated in the beginning, A process flow diagram might help.

Best functionality for the price

Commenti: Great experience overall! The OR team is very responsive and helpful. Using OR has streamlined my channel managment and automated previously manual business processes which has freed me up to focus on more strategic business objectives. They also worked well with my website designer as she brought my website online, using OR as the booking engine. Bottom line, it has made running my business a whole lot easier. Wish I had done it sooner!

Aspetti positivi:

I was able to get my properties and channels set up quickly and the customer service is top notch. The features I like most include: booking engine for my website; multi-channel (VRBO/AirBnB/my website), multi-property calendar management; payment processing; automated messaging and messaging options/flexibility; third party notifications (which has automated previously manual processes); ability to manage content/rates for multiple channels on a single platform and more! It's worth it just for that and there is more functionality I look forward to using in the future.

Aspetti negativi:

Sometimes I have to dig around a little if I'm doing something new or something I don't do often, i.e. it's not always intuitive (for me) where functionality resides on the platform. Of course there's a learning curve with any new software and this is no exception. But their customer support group is always quick to respond and extremely helpful. FYI - I have been using OR for about 4+ months.