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Informazioni su oculavis SHARE

Gestite tutti i principali processi di manutenzione e assistenza per le vostre macchine e altri beni aziendali con il nostro software intuitivo e mobile.

Ulteriori informazioni su oculavis SHARE

Aspetti positivi:

The workflow manager is a powerful tool, to enable service employees and customers on technically complex use cases. Additionally, 3D models can be displayed using AR.

Aspetti negativi:

Limitation to only 4 users on one call. Will be changed by end of 2021.

Valutazioni di oculavis SHARE

Punteggio medio

Facilità d'uso
4,8
Servizio clienti
5,0
Caratteristiche
4,7
Rapporto qualità-prezzo
4,9

Lo consiglieresti?

9,6/ 10

oculavis SHARE ha una valutazione complessiva di 4,8 stelle su 5, calcolata sulla base di 17 recensioni degli utenti di Capterra.

Hai già usato oculavis SHARE?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (17)

Markus
Markus
Managing Principal (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Visual Support to improve technical troubleshooting

5,0 anno scorso

Commenti: Overall Ocualvis Share is a great tool for Service Providers and Maintenance People to help clients and connect workers in the field with Visual Support.

Aspetti positivi:

Easy to setup - Easy to use - Easy to troubleshoot

Aspetti negativi:

too many clicks when setting up a call in Share

Roland
Manager Learning and Development (Germania)
Settore petrolifero ed energetico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Reliability is key

5,0 3 anni fa

Commenti: We realized a remote comissioning for a turbomachinery train based on Oculavis. This was done first time in the whole world of turbomachinery.

Aspetti positivi:

Along all relevant features what are included, the personal and binding comitment of all employees I was in contact with is key for a sustainable software and permanent development.

Aspetti negativi:

THe software has to be "opened" for more than 4 participants per call.

Rafael
Deputy Head of Site Management / Site Support (Germania)
Ambiente ed energie rinnovabili, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Most mature Remote Support application at the moment

4,0 4 anni fa

Aspetti positivi:

The diversity of features with a knowledge database due to the case-ticketing approach. Good and fast support from oculavis

Aspetti negativi:

Limitation to only 4 users on one call. Will be changed by end of 2021 Generating a report with a huge file size due to high resolution images taken during session

Risposta di oculavis

4 anni fa

Dear Rafael, Thank you for your review. We are happy to hear that you are satisfied with our support. Regarding the multi-user video call, we are working intensively on the topic. Best regards, your oculavis team

Jay
Process Consultant Remote Service Tools (Germania)
Macchinari, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Remote Support Made Easy

5,0 3 anni fa

Commenti: Working with Oculavis has allowed us to help our customers repair their machines and save field service missions. We love when our customers tell us that remote support was a wonderful experience for them.

Aspetti positivi:

Intuitive options for guiding the end user through a procedure. Great development team to work with. Customer service is very responsive. We are able to white label the application. They always have new use case ideas and are pushing themselves to deliver a future-proof product.

Aspetti negativi:

At first, we were unable to integrate it with our internal ticketing system.

Risposta di oculavis

3 anni fa

Thank you, Jay, for your great review. We have the topic "integration" on our plan and are working on it.

Julian
Julian
CTO (Germania)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Must have for machinery and plant manufacturers

5,0 4 anni fa

Aspetti positivi:

All necessary features for remote service applications included!

Aspetti negativi:

The AR functionality can be improved - next version will bring massive improvements.

Risposta di oculavis

4 anni fa

Hi Julian, we are working on the AR functionality and are sure that the next major release will include the improvements you are looking for.

Jennifer
Product manager (Germania)
Ingegneria meccanica o industriale, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Usage of Oculavis SHARE

5,0 4 anni fa

Commenti: We are very satisfied with the product, perform many remote services and are always happy to receive updates with new capabilities.

Aspetti positivi:

The fast usability, the good service, the connection quality and the applications.

Aspetti negativi:

Maybe the usability for the administrators.

Risposta di oculavis

4 anni fa

Hello Jennifer, we are pleased to hear that you are satisfied with oculavis SHARE and that remote service is an integral part of your business.

Ryan
Digitalization Industrial Engineer (USA)
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Oculavis Share Review

5,0 3 anni fa

Aspetti positivi:

Cases - the "Case" feature is very beneficial. It allows users to attach photos / videos from a previous call or even uploaded via phone or PC to a targeted cloud source. This allows us to effectively document equipment and machine topics so we can quickly refer back to the Case for instances in which those topics arise again. Another quite useful aspect of Oculavis is the ease in which external users can be created and added - this adds no additional stress to the platform and allows the external user to easily connect with no additional costs or trouble.

Aspetti negativi:

Workflows - it would be of great use if a user could upload a continuous video and use this feature to then chop up the video to provide an effective work instruction.

Risposta di oculavis

3 anni fa

Hey Ryan, Thanks for your review.

Felix
Digital Transformation Manager (Germania)
Settore automobilistico, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Just simple & valuable

5,0 4 anni fa

Commenti: This tool is helping is alot for bridging expert distances without (expensive and long) travels between our wold-wide plants network.

Aspetti positivi:

It is very intuitive - training mainly done in 10 minutes

Aspetti negativi:

Integration to company AD would be nice - less user management and password handling

Risposta di oculavis

4 anni fa

Hey Felix, thanks for your nice review and your good experience for more than 2 years :-)

Christine
Service Manager (Germania)
Automazione industriale, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good choice for my use cases

5,0 4 anni fa

Aspetti positivi:

Great usability of the overall platform that offers different modules like visual assistance for remote expert guidance and step-by-step-workflows and the AR viewer for self guidance. Very flexible roles and persmissions covered all my use cases so far.

Aspetti negativi:

Missing mobile browser call in release 6.0 but this will be available in the upcoming release 7.0 of oculavis SHARE

Risposta di oculavis

4 anni fa

Thanks for your recommendation, Christine! We wish you continued success with the solution!

Jens
Managing director (Germania)
Ambiente ed energie rinnovabili, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

simplifies on-site operations

5,0 4 anni fa

Commenti: no more travelling. Have a video call with people on site instead.
Call your supplier if you are a customer and get help immediately.
Support your workforce on site & on work with expert knowledge from everywhere.

Aspetti positivi:

AR collaboration features during live video call. Navigation mode, pointer, screenshots and other documentation options. Multi-language text messages. Easy onboarding and invitation

Aspetti negativi:

Improvements can be made while navigating the "service cases"

Risposta di oculavis

4 anni fa

Thank you very much, Jens.

Lorenz
Specialist Smart Factory (Germania)
Materie plastiche, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great software to conquer shopfloor problems

4,0 4 anni fa

Aspetti positivi:

Software is very intuitive to use, no traning required whatsoever when using the software. Features, especially annotations are helping to communicate in loud shopfloor souroundings

Aspetti negativi:

Only 4 user can videoconference at a time; Smartglasses, e.g. HMT-1 (not directly related to Oculavis) are not easy to use, especially if you have never used smartglasses before.

Risposta di oculavis

4 anni fa

Dear Lorenz, Thank you for your feedback. You are right, depending on the use case, 4 participants are not enough. Therefore, we are currently working intensively to increase the number of participants in the call without losing the video quality.

Robert
IT process planner (Germania)
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

oculavis SHARE

4,0 4 anni fa

Aspetti positivi:

- Stability - Operability - Many good functions - Overall quality

Aspetti negativi:

- No HoloLens Version (atm) - Some functions are still missing

Risposta di oculavis

4 anni fa

Dear Robert, thank you for your review. We are constantly working to improve our platform and take into account the wishes and needs of our customers. We wish you continued success with oculavis SHARE.

Johannes
Projektleiter Business Development (Germania)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Accelerate training and service requests

5,0 4 anni fa

Aspetti positivi:

The workflow manager is a powerful tool, to enable service employees and customers on technically complex use cases. Additionally, 3D models can be displayed using AR.

Aspetti negativi:

The ability to manage products and components. Also, an interface between oculavis and a management system (ERP, PDM) would be great.

Risposta di oculavis

4 anni fa

Dear Johannes, we are happy to have you as a strong partner at our side.

Philipp
Leiter After-Sales-Service (Germania)
Logistica e catena di approvvigionamento, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Remote-Service für größere Ressourceneffizienz und höhere Kundenzufriedenheit

5,0 4 anni fa

Aspetti positivi:

- UI - einfache Handhabung - unkomplizierte User-Verwaltung

Aspetti negativi:

Wir haben bereits 3D-Animationen und haben an der Stelle schon viel Zeit investiert. Die Implementierung in den AR-Editor ist bisher noch nicht klar geregelt.

Risposta di oculavis

4 anni fa

Dear Philipp, thank you for your feedback regarding the AR Viewer. The next release will include some major improvements. We are happy to hear that you particularly emphasise the UI and user management.

Anna
Installed Base Manager (Germania)
Produzione di apparecchi elettrici/elettronici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Improved the way we work

5,0 4 anni fa

Commenti: I feel that I am in good hands, my questions are answered quickly.

Aspetti positivi:

Easy to use, intuitive. A lot of "play around" functionalities

Aspetti negativi:

Connection to Salesforce, Duplicate user (same customer, same rights, etc.) 'Teams' in the overall manual --> So that it would be easier to assign different cases to different (customer) teams and have it all together, instead of creating several cases An overall search function --> Search internal and external users at the same time without switching the pages.

Risposta di oculavis

4 anni fa

Dear Anna, thank you for your feedback, which we take very seriously, just as we always answer your questions quickly.

Ina
Chief Engineer (Germania)
Istruzione superiore, 5.001-10.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Excellent remote support tool

5,0 4 anni fa

Aspetti positivi:

Organising all information around cases is great for knowledge management

Aspetti negativi:

Additional features for data analysis would be great

Risposta di oculavis

4 anni fa

Dear Ina, thank you very much for your review. We will work on that topic.

Peter
Director Projects (Germania)
Macchinari, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Wonderful system

5,0 4 anni fa

Commenti: We are still implementing the software. We are using it for service contacts and installation supervison into the US.

Aspetti positivi:

It´s easy to use and our customer likes this system.

Aspetti negativi:

To schedule regular maintenance works would be nice. Step by step descriptions which has to be confirmed.

Risposta di oculavis

4 anni fa

Hi Peter, you can always contact us if you need support for the successful implementation in your service organisation. Thanks for having you as our client.