Recensioni su Heimdal Patch & Asset Management

Brilliant product supportive team

Commenti: Brilliant, we won't be going back anytime soon their support team has blown us away with their assitance and how they are happy ot go above and beyond everytime.

Aspetti positivi:

We deploy Heimdal to replaced Sophos and immediately discovered that their response times and professional responses from their support team are simply exceptional, direct access to subject matter experts on a tricky subject. Absolutely brilliant.

Aspetti negativi:

The setup did require some in depth knowledge of hte product particularly around getting the policies setup correctly for our particiular setup. Documentation was not always there, their support team however was.

Unified Management and control

Commenti: Overall, use has been great and once setup - we don't need to constantly monitor it.

Aspetti positivi:

As a customer of Heimdal who was using their other modules it made sense to add this piece and stop using our previous Patch Management vendor. Due to lower cost and agent consolidation we thought this was the best option and we were not wrong. It caught things the other program missed.

Aspetti negativi:

If a machine needs to be heavily patched they seem to get stuck with a flood of updates. Only happens with severely out of date machines.

Good Product But Can Be Limited

Commenti: Overall its not too bad of a product, my only concern is the amount of false positives we have received as a business and now we are a little desensitized when an alert comes through saying High Risk as it is normally just a PC that requires a reboot after a windows update. This also comes through when you set a custom update delay which I also raised with the internal support team.

Aspetti positivi:

I like how easy the product is to use, manage, deploy and make changes on the Management Console.

Aspetti negativi:

The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear. You also cannot make the reports appear when you would like and the only customisation you have is that you can change the frequency of how often in a week these come through (Minimum 3 days, Maximum 7 days).

Heimdal Patch management

Commenti: except the small issues, I'm fully satisfied user with about 200 endpoints

Aspetti positivi:

overall functionality, easiness and straightforward approach.

Aspetti negativi:

some applications, like mozilla thunderbird updates are not well maintained. maybe I would expect some more centralized logs about updated and not updated apps. positive thing can also be some monthly summary overview of what was done and what not

Heimdal Patch & Asset Management

Commenti: It's the Easy Button of Patch and Asset Management.

Aspetti positivi:

The functionality and easability of Heimdal Patch and Asset Management defiantly helps saves time for our IT Department.

Aspetti negativi:

We compared Heimdal's Solution against several over competitors, and it won, hands down.

One tool for everything

Commenti: The main aspect is really how much time we save, since it updates windows and 3rd part software.

Aspetti positivi:

I use this software on a daily basis, this helps us on so many aspects. Having a lot of tools in one program makes our daily job so much easier and saves us a ton of time - Well worth it!

Aspetti negativi:

I would wish i where able to get a better overview of what is missing software updates, the dashboard focus on what is "good" only, would be nice to have the other side shown also, to faster target where our focus needs to be in our environment.

Heimdal Roadmap to the Future

Commenti: Excellent product we have been using for the past few years
The support we receive is Excellent [sensitive content hidden] has been brilliant in his guidance always just a phone call away.
Happy to Have Heimdal in our environment it has been a game changer,

Aspetti positivi:

The ease in the way we can now apply Windows updates and updates to 3rd party applications. This has reduce our workloads considerably and freed up our time to work on other projects

Aspetti negativi:

The support pages could be a lot better we have not found them to be too helpful whilst experiencing issues in the past. This took up a lot of our time going back and forth with your support team.

good product

Commenti: good experience for implimentation and support, only DLP (usb block) need to improve in the same.

Aspetti positivi:

windows updates, windows security, asset managment.

Aspetti negativi:

windows update and ransomware prevention

Great product at an affordable price

Commenti: I primarily use Heimdal P&A for monitoring Windows patch deployment, since we already have other ways of handling these, however P&A adds highly usefull insigths into patching status for clients. The 3. party patch management is highly usefull, and makes the everyday 3. party application patching a lot easier.

Aspetti positivi:

Heimdal Patch & Asset Management delivers a low cost entry point to managing patches for both windows and 3rd party applications. Many of our applications are including, and new applications are continously being added.

Aspetti negativi:

While there still could be more 3. party applications that could be added, support is always quick to answer and respond.

Highly Recommend Heimdal for your security

Commenti: Heimdal was very helpful and answered our questions.

Aspetti positivi:

The ease of use of it. Great product, highly recommend.

Aspetti negativi:

There is nothing to complain about it, it works well for our environment.

Recommending Heimdal

Commenti: Mostly positive as it has helped us update applications that has been out of date and has been hard to find without Heimdal.

Aspetti positivi:

Easy to manage updates for standard applications. Easy to view if outdated.

Aspetti negativi:

Missing some standard applications I think.

Wiseengry

Commenti: The management of the company should be good

Aspetti positivi:

Installation of silent software by a 3rd party

Aspetti negativi:

You can do it very quickly with this app

Easy to be Safer

Aspetti positivi:

lite on resources. fills security gaps. innovative.

Aspetti negativi:

some confusion about product branding. is it still called thor (for example), or some other longer name?

Comprehensive multi-tier protection

Aspetti positivi:

From setup to deployment and support, the Heimdal experience has been unlike any other software I've used in recent years.Having a single pane of glass to manage critical end-point protection helps you easily get an overview of your estate.

Aspetti negativi:

Nothing - the product and support is excellent.

Excellent security with a lot more build in

Commenti: Works great. We use it for a lot of different endpoints.

Aspetti positivi:

Everything in the same ecosystem. Only pay for what you need.

Aspetti negativi:

The admin portal can be a little difficult to navigate in the beginning. But once you get the hang of it, its not a problem.

Happy about the support

Commenti: The overall experience was good especially that the HEIMDAL Support is very fast.

Aspetti positivi:

The Heimdal Agent is easy to use and helps with the deployment of known applications but with other custom applications that are not in their patching system. The pricing is also better than the average.

Aspetti negativi:

I want more features but I have to wait for other priorities.

Heimdal Patch and Asset Management

Commenti: Great support and aftersales, reliable and consistent patching with good controls and features. The option to branch out and add products beyond patch management all in 1 "pane of glass" whilst only using 1 client makes Heimdal a great time saver.

Aspetti positivi:

Heimdal is easy to configure, reliable when installing patches and has all the standard features you'd expect from a patch management solution. Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues. After a couple tweaks to our initial setup Microsoft Patch Tuesdays are now a breeze to approve and roll-out across the environment.

Aspetti negativi:

Some alternative products allowed for a little greater control over a client device, i.e. interactively force a reboot. Heimdal relies on the policy set to force/prompt for such an event. Some alternative products we reviewed did display required/pending/installed patches in a slightly more 'user friendly' manner. Once you've learnt the management console this issue is less of a barrier.

Enterprise Patch Management

Commenti: Our clients and servers are allways upto date, no matter if inhouse or in the field. The reporting tools gives an overall good feedback about the actual patches per endpoint view. The possibility to surpress certain updates and rollback is a must

Aspetti positivi:

It can be used to enroll new softwarepackages, it is possible to make custom build packages, it is possible to manage different versions/builds in a convienient way , you can control the deployment using Policies and it is easy to use. The support is eminent!

Aspetti negativi:

The number of available software packages should be increased - They are working on it!

Patch management

Commenti: Realy good, again the 3rd party update feature is king, and aswell for windows updates if we have a sales personor QC in the fields for a long time with out connecting vi VPN we then allways know that heimdal has his og hers back with regards to updates

Aspetti positivi:

i Love the automatic 3rd party software update feature, it makes it easy to make sure alot of the software we use allways are up to date.

Aspetti negativi:

Not much it did take me some time and a couple of test policys to get running just how i wanted with allways installing one form a product on certin system and another version on others.

Qucik and easy deployment - value from day 1

Commenti: Good, i would buy it again.

Aspetti positivi:

Quick and easy deployment and management - gives value from day 1.

Aspetti negativi:

None really, if anything some more features regarding Windows updates would be good.

Sleep well at night

Commenti: Protects your clients 24/7 instead of an occasional audit.

Aspetti positivi:

Ensures the OS and the key apps are patched keeping the potential exploits to a minimum

Aspetti negativi:

Interface is a little daunting and hard to navigate, Also getting the sweet spot in setup is a chore.

Patch Management

Commenti: It is so easy to deploy any patches including Browser or any other software installed. I like the facet you can stop certain patches from installing or install them when you would like.

Aspetti positivi:

It is very easy to install the Software on Network and off network. The help and document section were very helpful. You can deploy software using Heimdal including Sophos.

Aspetti negativi:

The restart option was not very user friendly and users thought they devices were infected due to the picture. Once educated this problem has been solved.

The one stop shop

Commenti: Overall the experience has been excellent. We've an assigned Success Manager who helped us go through the deployment and configuration stage. Explaining what each individual check box and option did so we could decide if it was something we needed/wanted. We realised pretty quickly too then that there was options we could enable later on if we needed without too much hassle. On the support side they appear to have a excellent team who are very quick to come back with the right answer.

Aspetti positivi:

The product has Patch Management, Asset Management, Security, MDM and Remote Support all in one suite. For me this makes the management of multiple physical sites much easier.

Aspetti negativi:

Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application.

Gleeds Heimdal Review

Aspetti positivi:

Good value, very configurable and relatively simple to manage

Aspetti negativi:

Lack of support for MacOS patching . Reporting could be better.

Heimdal = 3. party patching made easy

Commenti: Primarely 3.party patching

Aspetti positivi:

The deployment goes smoothly, so it's an easywin if you'd like to be in more control of your 3.party patching. Also, Heimdal listens if you have ideas for improving the way things work.

Aspetti negativi:

We've experinced a couple of times, that a "false positive match" in applications names resulted in unwanted applications installed on computers by Heimdal. But that should be fixed now.