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Informazioni su DDI System

Software aziendale completo per distributori all'ingrosso che integra le operazioni quotidiane con CRM, e-commerce, gestione del magazzino, ecc.

Ulteriori informazioni su DDI System

Aspetti positivi:

Has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales.

Aspetti negativi:

Some of the options are confusing or don't give you what you expect them to.

Valutazioni di DDI System

Punteggio medio

Facilità d'uso
4,6
Servizio clienti
4,6
Caratteristiche
4,4
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

9,0/ 10

DDI System ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 76 recensioni degli utenti di Capterra.

Hai già usato DDI System?

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Filtra le recensioni (76)

Cyrus
Product and Opperations Manager
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

DDI-Inform. Value and support today. With a clear path to needs of the future.

5,0 8 anni fa

Commenti: We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace. Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are. One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business.

Aspetti positivi:

Stable and flexible. Excellent Support and responsiveness from their team.

Aspetti negativi:

There are, of course, little minor issues. But nothing that has made us regret our decision.

James
Sales Executive
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Comprehensive System but Room for Improvement

5,0 8 anni fa

Commenti: The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition. Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated. The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system.

The sales side of the system is also great, it’s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive.

That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year.
The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive.

Another problem we’ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly.
To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business.

Aspetti positivi:

- Great at warehouse management - Great for sales team management, helps track salesperson - Good for accounting - Analytics for sales team / product team - Constant Updates

Aspetti negativi:

- Lack of customization options - Lackluster features on it's mobile site / ordering app

Melissa
eCommerce Specialist (USA)
Commercio all'ingrosso, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Always costing more!

2,0 4 anni fa

Aspetti positivi:

Once you learn DDI, it can make placing orders easier with creating specific reports nice.

Aspetti negativi:

It does not intergrade with 3rd party software well and anything you need to customize for your business costs a ton extra. Just to import "Ordered By" from our website into DDI's field was going to cost $1000.00 To create a different size label for the "Print Product Labels" was $300.00 It is overpriced for the help you receive and the training on the software was miniscule at best.

Glenn
IT Manager (USA)
Beni di consumo, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Solid ERP System

4,0 7 anni fa

Aspetti positivi:

We've been on this system for almost 8 years now, and it's been great to see it evolve over time. The developers are constantly looking for ways to make the user experience more efficient and giving us more ways to use the system. Personally I find the Advanced Report Writer function to be the most useful as I can provide automated reports to various departments daily, weekly, or monthly.

Aspetti negativi:

There are sometimes issues known to the developers that don't get communicated to the users. I had a conversation with their support staff last week where I mentioned an issue we've been seeing for a number of months and he said it was a known issue but nobody had bothered to communicate it. Seems like they also charge a lot of money for maintenance, then try to charge more for features when they are added as well.

Cindy
General Manager (USA)
Prodotti chimici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

User Friendly Software to manage your business

5,0 3 anni fa

Commenti: How to forecast sales and better inventory management

Aspetti positivi:

Software is very easy to learn and use. CRM in software helps ours sales team without have to purchase additional software.

Aspetti negativi:

Mobile IPAD ordering, sometime a challenge uploading to our website

Allyson
Operations Manager (USA)
Prodotti cartacei e forestali
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

We are a distributor and this system is perfect for our industry

5,0 10 anni fa

Aspetti positivi:

The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.

Aspetti negativi:

I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.

Rebecca
Customer Service (USA)
Commercio all'ingrosso, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Easy to use with great customer support

4,0 6 anni fa

Aspetti positivi:

Easy to use, nice interface. Recent updates have made it easy to switch from one screen to another when you need to, but what's even better is that you can hover over certain fields for more information without even having to open a separate window.

Aspetti negativi:

It sounds ridiculous, but their customer service is almost too responsive. When I send an email with a question, they always follow up with a phone call, and while that may sometimes be necessary, it's annoying when it's not, especially when we are having a busy day and would rather keep the phones open for customers. We are a small company.

Angie
Office Manager (USA)
Forniture e materiali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Inform for Small Business

4,0 7 anni fa

Commenti: Over-all this software does a great job of meeting the needs of our company, we need to learn to use forums for additional training on occasion and also do our upgrades more often. This requires an outside IT person to help so it doesn't happen as quickly as it should.

Aspetti positivi:

Software is very user-friendly, Unlimited reporting possibilities, frequent upgrades, "help" blog for additional training

Aspetti negativi:

Some features in AR/AP are lacking, not "Windows" based so setting up remote users is costly for a small business

Risposta di Advantive

7 anni fa

Thank you Angie for taking the time to review your Inform software. We appreciate your favorable review of Inform. We can assure you Inform ERP is a fully Windows based software and runs very well in a remote environment with minimal investment. We will have one of our Specialists reach out to better understand your specific situation.

Eric
Direct, Supply Chain (USA)
Automazione industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Excellent ERP that facilitates data driven decision making. Client for ten years and the software has continued to evolve.

5,0 7 anni fa

Aspetti positivi:

The constant evolution of the interface and functionality. The Dashboard feature allows users to access enterprise wide cross functional data in real time, which in turn allows for an immediate drill down to root cause. This has proven very helpful in improving our training efficiencies.

Aspetti negativi:

We have always desired the ability for purchase orders to be set as recurring and spawned from a template. This functionality exists on the Sales Order side, and for an master distributor, who often orders in comparable lots at essentially set intervals, there would be an increase in efficiency by eliminating the need to continually created similar POs.

Michael
IT Manager (USA)
Servizi ai consumatori, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

version 18 is great

5,0 7 anni fa

Aspetti positivi:

Version 18 is a huge improvement over previous versions , the ability to see snap shots of products while adding an order is wonderful . Also being able to see stock levels of products at all location while adding to an order is a very helpful tool .

Aspetti negativi:

While a little hard to learn from the start once you get use to it works smoothly . I for one would like a reference guide for ARW (advanced report writer ) , this would make writing reports much easier . or maybe a Wizard that walks you thru making reports .

Erin
Sales and System Coordinator (USA)
Prodotti cartacei e forestali
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Distributors Deserve DDI

4,5 10 anni fa

Aspetti positivi:

DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better.

Aspetti negativi:

I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades.

HEATHER
OFFICE MANAGER (USA)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

FANTASTIC!

5,0 7 anni fa

Aspetti positivi:

- STREAMLINING OF DUTIES - CALENDAR OF DAILY TASKS - EASE OF USE - MONTHLY TIPS/HINTS - SWIFT RESPONSE(S) FROM SUPPORT

Aspetti negativi:

- MAIN OFFICE IS LOCATED IN DIFFERENT TIME ZONE

Nate
eCommerce Manager (USA)
Servizi ai consumatori, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Review

5,0 7 anni fa

Commenti: We have been using DDI for roughly 4 years.

Aspetti negativi:

Updates can sometimes be clunky, but they are quick to help us uninstall until they fix the issue.

Trisha
Network Administrator (USA)
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

DDI is always updating and adding new features!

5,0 7 anni fa

Commenti: Even with the waiting for support I would still (and I have) recommend DDI's INFORM to others. The ERP is robust and efficient, easy to use and a great product.

Aspetti positivi:

Having an ERP that is concerned with keeping current and adding features allows us to update and change the way we do business. The robust reporting and tools to create our own reports helps us find our strengths and weaknesses and address them. Has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales.

Aspetti negativi:

The idea that the help-desk is not available to take a call and work through an issue with us. We must call and leave a message or send an email with the question/issue explained (hoping we word it so that our issue is clear). IMO paying for support should give us the option to call and expect help instantly.

Shelly
Accountant (USA)
Forniture e materiali
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Applicative

4,5 10 anni fa

Aspetti positivi:

I love the simplicity of this software! It seems that even the least, least computer savvy individual is able to work within Inform.

Aspetti negativi:

The thing I like least about Inform is the location in comparison to my location. I am on Mountain Time, they are Eastern Time, so we have a two hour difference, and it seems that the majority of my support calls are always late in the day, and I have to wait until morning for a reply.

Austin
Packaging specialist (USA)
Prodotti cartacei e forestali
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

DDI is a great tool to help organize and grow your business

5,0 10 anni fa

Aspetti positivi:

DDI has many options to easily access data, inventory, and customer history. Customer quotes look professional and easy to read. Reports can be run with the touch of a finger and are very informative, this software is user friendly and easy to learn.

Aspetti negativi:

There is not much to say that I don't like about the software or the support all areas have been great

Yuneidy
Receptionist (USA)
Prodotti cartacei e forestali
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

DDI is a breeze to use

4,5 10 anni fa

Aspetti positivi:

I have been with Caravan Packaging for a month, the company launched DDI 6 months before I started and I can honestly say training on the job has never been easier, I've used many different systems but never one so user friendly. There are so many different ways to navigate to the same screen and the help index "is actually helpful!". I've also heard a lot of feed back from other employees that were here before me that DDI has saved so much time, no longer having to use handwritten Invoices and now routing orders to the trucks for delivery is a breeze. Also communication with customers has increased, we can now email or fax them their invoice with just a few clicks. Thank you DDI team for helping this small company in a BIG way.

Aspetti negativi:

I really don't have much to say here, I have had difficulties with Reports, especially the Advanced Report Writer, however I believe with time and further training I can become an expert at generating any kind of report.

Robert
Sales and Service Tech (USA)
Forniture e materiali, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

A Great Overall ERP With Even Better Updates

5,0 7 anni fa

Aspetti positivi:

Consistent updates, Great Support, Intuitive, Easy to Report Specific Data, Mobility for outside salesman.

Aspetti negativi:

I really don't have many complaints. Most of the issues we've had have been a simple fix for the support team or local IT department.

Linda
Manager (USA)
Materiali da costruzione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Love the software!!!

5,0 7 anni fa

Commenti: For as long as I've been using the software I have not found an issue that could not be fixed. No cons as of yet.

Aspetti positivi:

DDI makes reporting very easy to use. Upgrades are smooth for the most part. Customer service at your finger tips.

Adam
IT Helpdesk (USA)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

not ready out of the box

3,0 8 anni fa

Aspetti positivi:

It is a complete erp in one if that's what you want. Hard to customize and integrate with other erp systems.

Aspetti negativi:

You have to be connected to your internal network for the apps to work. Also, their support team doesn't seem the most technical.

Rusty
CONVERTING MANAGER (USA)
Prodotti cartacei e forestali
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

DDI Use and Company Wide Needs

5,0 10 anni fa

Aspetti positivi:

Easy system to use, can navigate simply and self teach most areas.

Aspetti negativi:

Password changes frequncy is to often for my liking

Corin
Office Manager (USA)
Forniture e materiali
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Streamlined process

4,5 10 anni fa

Aspetti positivi:

We love how this system has streamlined our processes! The point and click type of software makes it very easy to use.

Aspetti negativi:

I wish we could have had a little more onsite training. We feel that currently we are using only about 20% of what the system can really do for us. The only problem is that we don't know what we don't know.

Brendan
Director of Operations (USA)
Servizi ai consumatori
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Operations Manager

5,0 10 anni fa

Aspetti positivi:

The vendor responds to our needs in a timely fashion. Often times going above and beyond to accommodate. There are also measures set up that make learning and the transition from our old system seamless.

Aspetti negativi:

I wish the initial set up team was able to stay longer during go live.

Karen
Accounts Payable (USA)
Forniture e materiali
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

A/P MADE EASIER

5,0 10 anni fa

Aspetti positivi:

Easy movement from program to program and The Help Function!

Aspetti negativi:

The Analytics program not sure how that works. I would like to get a formal training on this.

Scott
Accounting Manager (USA)
Forniture e materiali
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

DDI provides enormous amount of information if you know where to look.

3,5 10 anni fa

Aspetti positivi:

I like the fact you can create customized reports in Analytics. Enabling you to run one report to capture the information you want eliminating the need to run multiple reports and weeding out the information you don't need.

Aspetti negativi:

I don't like the fact you can't run an aging report for one specific customer file without creating a report in analytics.