Recensioni su LiveAgent

Una buona soluzione per help desk

Commenti: Mi ritengo soddisfatto di LiveAgent e l'ho utilizzato su diversi cms senza alcuna difficoltà nell'integrazione. Una volta configurato al meglio, se il cliente ha le idee chiare, non c'è bisogno di alcuna manutenzione o intervento e rende decisamente meglio di altri software di help desk diretti e meno configurabili.

Aspetti positivi:

LiveAgent è di facile integrazione con un semplice plugin, compatibile con quasi tutti i cms più comuni senza alcuna modifica. È possibile usarla sia come chat live, ovvero primo supporto al cliente che entra nel sito, sia come sistema di ticket. È facilmente gestibile e strutturabile, quindi si adatta facilmente ad ogni necessità di primo supporto al cliente.

Aspetti negativi:

Il prezzo è un po alto, è totalmente configurabile il che può essere considerato sia un vantaggio che uno svantaggio poichè per un utente senza alcuna conoscenza c'è rischio di errore.

Un ottimo servizio per la chat in tempo reale.

Aspetti positivi:

Una delle ultime implementazioni che sicuramente è stata molto importante nel nostro sito Internet, e questo servizio di messaggistica istantanea che ci permette di parlare in tempo reale con i visitatori del nostro sito Internet. Questa possibilità di comunicazione in tempo reale fa sì che i nostri clienti possono porci le loro domande e ottenere le relative risposte in tempi molto brevi facilitando quindi la conversione da potenziali clienti in clienti effettivi. Il software è semplice da utilizzare è ben fatto nessuno in azienda ha avuto problemi ad iniziare ad usarlo.

Aspetti negativi:

L’unica volta che ho dovuto contattare l’assistenza clienti, avrei sperato di ottenere risposta in tempi più rapidi. La problematica che avevo riscontrato si è risolta da sola nel giro di poche ore quindi nel complesso mi sento di consigliare questo servizio.

Live chat per gli utenti del tuo sito

Aspetti positivi:

Da un po’ di tempo stavamo cercando un servizio come questo: un software che ci permettesse di integrare una live chat nel nostro sito così da permettere eventuali navigatori del sito, di porci eventuali domande per chiarirsi i dubbi. C’è da dire che gestire la chat sul sito comporta più lavoro rispetto a prima ma, allo stesso tempo stiamo aumentando la soddisfazione dei nostri clienti e sta diventando anche più semplice acquisirne di nuovi. Se siete nella vendita, vi consiglio di pensare di implementare un software per la gestione della messaggistica live sul vostro sito e live agent potrebbe essere una buona soluzione.

Aspetti negativi:

Ad essere sincero non riesco a trovare aspetti negativi del software, forse mi piacerebbe poter avere un po’ più di possibilità di customizzazione del tool di chat in tempo reale ma già così va più che bene.

Chat on-site per l’assistenza in tempo reale

Commenti: Un buon servizio, non ne possiamo più fare a meno. Forse un po’ caro.

Aspetti positivi:

Occupandomi dell’organizzazione di eventi abbiamo riscontrato la necessità di un software che ci permettesse di dare assistenza ai clienti in tempo reale sui siti che utilizziamo per i nostri eventi. Da subito live agent si è dimostrata una buona soluzione e che ci ha permesso di andare ad aumentare i risultati grazie all’assistenza che abbiamo potuto dare ai visitatori dei nostri siti. Mi sento di consigliare il software.

Aspetti negativi:

A volte la chat si blocca e non si aggiorna in tempo reale, riavviando il browser si sistema, forse infatti è proprio l’incompatibilità con qualche software. Ad ogni modo questa evenienza si verifica così raramente che non lo considererei un grande problema.

Ottimo software utile per i call center

Aspetti positivi:

Da quando utilizzo questo software è molto più semplice gestire il call center, altamente consigliato

Aspetti negativi:

Non ho trovato difetti, ottimo software, altamente consigliato

Liveagent e i miei clienti

Commenti: Ottima esperienza nel complessivo consiglio a chi vuole gestire chat con i clienti

Aspetti positivi:

Mi ha aiutato a ottimizzare i tempi e a gestire le chat con i clienti

Aspetti negativi:

Il più grande inconveniente e il prezzo

Buon software per assistenza clienti

Commenti: Discreta, consigliato.

Aspetti positivi:

Tra i software più efficaci per quanto riguarda il supporto clienti.

Aspetti negativi:

Non é molto “User Friendly”, un po’ macchinoso.

Buon software per live chat

Aspetti positivi:

Utilizziamo questo software per live chat con i clienti che hanno necessità di interventi tecnici

Aspetti negativi:

Per ora mi trovo bene è nulla mi sembra negativo

Chat azienda

Aspetti positivi:

C'è un'azienda che mi rifornisce che uso come servizio clienti questa chat

Aspetti negativi:

Molte volte la chat si disconnette, specialmente se si usano in contemporanea altri programmi

Ottimo supporto

Commenti: Ok

Aspetti positivi:

Mi é piaciuto il live chat molto intuitivo

Aspetti negativi:

Inconveniente e forse attesa troppo lunga

Smistamento chiamate buono

Aspetti positivi:

Buono lo smistamento delle chiamate in entrata

Aspetti negativi:

Attesa nel call center servizio clienti

Chat di supporto

Aspetti positivi:

Comoda chat di supporto che trovo in molti siti di e-commerce

Aspetti negativi:

A volte è lento e si disconnette con facilità

Quality video calls in place.

Commenti: We have put it in place for online meetings and customer support systems.

Aspetti positivi:

Great on issue tracking and help find solution.Customer support system dashboard for easy reach and connection to services.

Aspetti negativi:

I have more benefits as for now that nothing is missing in functionality.

HR Support with LiveAgent

Commenti: LiveAgent is a fantastic tool for HR specialists. It's intuitive, feature-rich, and has greatly improved my workflow. The support team is also top-notch, always willing to help with any questions or issues.In conclusion, if you're an HR specialist looking to streamline your work and improve communication, LiveAgent is definitely worth checking out.

Aspetti positivi:

LiveAgent has made HR support a breeze with its user-friendly interface and robust set of features. Communication with employees and clients is seamless, thanks to the integration with multiple channels, including email, live chat, and social media. The ability to automate repetitive tasks has saved me a ton of time, freeing me up to focus on more strategic initiatives.

Aspetti negativi:

On occasion, the software can be a bit slow, but it's not a major issue. The mobile app could also use some improvement, but it gets the job done.

answering my customers is more accessible

Aspetti positivi:

the tool is not complicated to use and very practical. it is fast and easy to use

Aspetti negativi:

sometimes it bugs a little, but it's not much, compared to the usefulness of the tool, it's rather a good investment

This support desk software is fantastic

Commenti: The availability of prefabricated responses is wonderful, and using them has allowed me to save a significant amount of time. I also like that I can make new fields to store specific bits of information about my customers.

Aspetti positivi:

Using LiveAgent, I can view the cases being worked on by my teammates in real time. LiveAgent has made it easy for me to monitor my team's progress and understand what problems each person is solving.

Aspetti negativi:

There is no internal chat functionality on the LiveAgent platform. The service has eliminated all chat features save for those between the agent and the customer. This is an essential function, as we rely on third-party applications for data transfer and communication.

A Comprehensive and Reliable Customer Service Solution: LiveAgent

Commenti: Overall, we have been really pleased with our experience using LiveAgent. It has enabled us to provide a high level of customer service and has been a great addition to our customer service team.

Aspetti positivi:

Using LiveAgent has been a great experience for our customer service team. We find it very user friendly, reliable and comprehensive - covering nearly all aspects of customer service. It has enabled us to quickly respond to customer queries and provide an outstanding customer experience.

Aspetti negativi:

The only downside we have encountered with LiveAgent is the cost - it is slightly more expensive than some of its competitors. However, we believe that the features and benefits it offers make it worth the cost.

A Comprehensive and Superior LiveChat Solution

Commenti: Overall, our experience with LiveAgent has been very positive. The comprehensive suite of features and integration with our other systems has allowed us to provide a much more efficient customer service experience. We've noticed an increase in customer satisfaction since using LiveAgent and would recommend it to anyone looking for an easy to use and comprehensive chat solution.

Aspetti positivi:

LiveAgent has been an invaluable addition to our customer service team. We've been able to provide a much more efficient and comprehensive chat service to our customers. It's easy to use, and the integration with our other systems has been seamless. We've noticed an increase in customer satisfaction since using LiveAgent.

Aspetti negativi:

The only downside to using LiveAgent is the occasional lag when trying to connect with customers. This has been a minor issue, however, and the customer service team has been quick to address any issues we've encountered.

With LiveAgent customer care functions, customer satisfaction is always assured.

Commenti: LiveAgent has been a vital tool in our organization. We were in need of platform where we and our customers can reach out easily and solve any issues at hand or offer any assistance and for sure LiveAgent proved to provide just what we were looking for. It has allowed us to improve our customer support services and thus having high customer satisfaction levels.

Aspetti positivi:

LiveAgent allows one to add a knowledge base in your portal which is very useful to customers since they can access the commonly asked questions and the how-to guidance articles which makes self-support easier. Another impactful feature in LiveAgent is the integration with social media platforms like Messenger, WhatsApp, Twitter, Facebook and Instagram which are the platforms commonly used by customers. This means that you will be able to connect with most of your customers. LiveAgent provides omnichannel help desk solutions giving you and your customers a variety of channels like calling, live chat among others to connect and provide the support needed. It is easy to implement and the interface is well organized, intuitive and user-friendly making it easy to navigate through. Also, the customer support team offers timely response to any requests you have.

Aspetti negativi:

There is nothing i like least. It has been easy to use LiveAgent from the beginning. All aspects about this tool are tailored toward ease of use while still maintaining top level of effectiness and productiveness.

Best of all time ever

Aspetti positivi:

I like because it is very easy to deploy or integrate in any website without any hassle. It gives great customer support experience to the customers. Using this same tool we can maintain emails, tickets and customers message very easily. Easy for us to resolve huge tickets with in span of time. Recommend tool for ticketing management. Customer care is very helpful always resolves queries in few hours.

Aspetti negativi:

Pricing is little but costly then other tools available in the market. It needs to be reduced. Also sometime tool becomes laggy it needs improvements in performance.

Work flawless and efficiently

Aspetti positivi:

In terms of User Interface tool is very decent, responsive, fast and secure. Easy for us to integrate with applications. Easy to create and maintain tickets. Easy to perform every tasks related to customer support like reply using emails, issue tracking and much more. It delivers top notch experience to the customers who want to resolve queries without wasting in a queue. Easy for us to handling customer queries or issues as well. I’m loving it. Recommend tool from my side.

Aspetti negativi:

Nothing as such negative points for me. It works well and gives responses to the customer issues very quickly and efficiently.

Our festival was a success thanks yo LiveAgent!

Aspetti positivi:

Using LiveAgent and integrate everything that needed to be covered and had everyone engaged in one platform was AMAZING! You can have everything in one place and nothing is left behind.

Aspetti negativi:

Loved EVERYTHING! It made all the operations easier and successful.

Live-Agent is for you!

Commenti: Overall Live agent has made our office more productive and has allowed us to better track current and past events. We have been trying to use more and more of the features of the system in our day-to-day work. As we do we are finding more and better ways to organize our data and track our metrics. This is allowing us to better see where we are spending our time and better hire new employees. In using Live-Agent in day to day use the auto-tagging, rules, colourization of emails, and search functionsm make dealing with problems and solutions so much faster. We better understand and find what we want and better know who to bring into client issues. When I started we have 5 employees and all used outlook. The about of control and organization Live-Agent allows has put us lightyears ahead.

Aspetti positivi:

I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed colouring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. In dealing with an ever-growing team is important to have a smooth onboarding process. I am quickly and easily able to explain the basics of Live-Agent to a new team member and when necessary limit there flow of work so as not to overwhelm them. I can also see what they are writing and have open so I can keep an eye on their reply if needed. The contact list has made dealing the new clients much easier as is the managing of who is on an email chain. Since we often need to curate information it is a relief to know we are in control of who sees what when. We currently have a small knowledge-based but we hope to expand its use over the next year and make that a large part of how we use the system.

Aspetti negativi:

At times the email chains can get quite bloated as more replays are added to them. This can make a new person coming into the chain not feel they can find what they want. Also, the general search for emails is great but the in email search I find a bit limiting. It can be hard to find the exact message with the information I need sometimes.

Great Features & Great Speed

Commenti: LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Aspetti positivi:

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

Aspetti negativi:

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Excellent Support for My Customers With Room to Grow

Commenti: This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.

Aspetti positivi:

Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.

Aspetti negativi:

I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.