Informazioni su Vision Helpdesk

Vision Helpdesk offre un soluzione di helpdesk, satellitare o per più aziende oltre a strumenti software service desk ITIL per aziende di ogni dimensione.

Ulteriori informazioni su Vision Helpdesk

Aspetti positivi:

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

Aspetti negativi:

I don't like that the forums page is difficult to use.

Valutazioni di Vision Helpdesk

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,8
Caratteristiche
4,6
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,6/10

Vision Helpdesk ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 31 recensioni degli utenti di Capterra.

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Filtra le recensioni (31)

Gitesh
Gitesh
Technical Lead ()
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Excellent Help Desk software with wonderful features.

5,0 8 anni fa

Commenti: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Aspetti positivi:

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Aspetti negativi:

Till today I didn't find out any.

Ryan
IT Help Desk Analyst (USA)
Musei e istituzioni, 201-500 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Vision Help Desk Review

5,0 3 anni fa

Commenti: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Aspetti positivi:

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Aspetti negativi:

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Alternative considerate: Freshservice, HappyFox Help Desk e Kayako

Software precedente: Spiceworks

Daniel Alejandro
Venezuela
Utente LinkedIn Verificato
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

Pretty good app for managing tickets

3,0 4 anni fa

Aspetti positivi:

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Aspetti negativi:

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Daniel
Daniel
Owner (UK)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Vision HelpDesk Customer Support tools is super fast and simple to use

5,0 3 mesi fa

Commenti: WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Aspetti positivi:

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Aspetti negativi:

Nothing quit serious to worry about. Using it for more than 10 years now.

Patrick
IT Consultant (Zambia)
Servizi ambientali, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Vision Helpdesk Trial

5,0 2 anni fa

Commenti: I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Aspetti positivi:

I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

Aspetti negativi:

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Alternative considerate: ManageEngine ServiceDesk Plus

Perché passare a Vision Helpdesk: Simplicity and met our needs.

Manish
Administrator (India)
Prodotti chimici, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Awesome service desk software with Live chat

5,0 3 mesi fa

Commenti: Awesome experience with Vision Helpdesk and support from the team is also very quick and good.

Aspetti positivi:

ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.

Aspetti negativi:

Some flexibility with dashboard and admin reports.

Dennis
Dennis
Technical Support Analyst (Kenya)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Best software for managing the various internet based customer interaction channels

4,0 4 anni fa

Commenti: Talking to customers using Facebook, Twitter and other platforms is faster

Aspetti positivi:

Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

Aspetti negativi:

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Todd
Admin ()
Ha utilizzato il software per: Non specificato
Fonte della recensione

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

5,0 13 anni fa

Commenti: Overall We Highly Recommend Vision Helpdesk!!

Aspetti positivi:

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Aspetti negativi:

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Issrrael
Advisor (Portogallo)
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Vision tool helps to achieve your management goals

4,0 10 mesi fa

Commenti: It was helpful to arrange, plan, execute and validate my helpdesk tasks.

Aspetti positivi:

Easy to use, easy integration with other platforms

Aspetti negativi:

Sometimes the system stability can failed

Rohit
Sr. Analyst (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione
Fonte: GetApp

Easy Setup,Great product

5,0 5 anni fa

Aspetti positivi:

software is the possibility to include all the systems we use Easy to use - Clean interface ,Support team - features - prices. software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats

Aspetti negativi:

The installation of the software needs much time.Other than that I have nothing bad to say about this software

Ganesh
Global Delivery Lead - Customer Support (India)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

VHD tool & team has been instrumental for one of our significant client business.

5,0 5 anni fa

Aspetti positivi:

Easy Navigation however UI can be improved. simplified set up. supportive team. cost friendly reporting customization should be improved.

Aspetti negativi:

some features are add on's should be easily removable as per requirement. documentation on overview and API's can be strong. Add more support staff to cater to increasing client list.

Risposta di Vision Helpdesk

5 anni fa

Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.

Hafifah
ICT Technician (UK)
Gestione formativa, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great product and would recommend

4,0 6 anni fa

Commenti: You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.

Aspetti positivi:

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

Aspetti negativi:

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.

Michael
Canada
Salute, benessere e fitness
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Easy Setup, Intuitive GUI

4,0 5 anni fa

Commenti: Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy. The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations. The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.

Aspetti positivi:

Easy Setup, Clean and Intuitive GUI. Good features.

Aspetti negativi:

I was not able to locate a quick-start guide, but it will help on the initial configuration.

Mike
Paesi Bassi
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Good system - easy in use

5,0 6 anni fa

Commenti: The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.

Aspetti positivi:

The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!

Aspetti negativi:

The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.

Valentin
CEO (Svizzera)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Effective, Easy - just great!

4,0 7 anni fa

Commenti: Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Risposta di Vision Helpdesk

7 anni fa

Thank you Valentin, We are glad to know Vision Helpdesk is best suited for your support operations. Happy New Year :)

kyle
Utente LinkedIn Verificato
Ha utilizzato il software per: Prova gratuita
Fonte della recensione
Fonte: GetApp

My Look On Vision Help Desk

4,0 6 anni fa

Commenti: Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!

Aspetti positivi:

- Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket!

Aspetti negativi:

- I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

RShosting
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Best Helpdesk with affordable prices

5,0 10 anni fa

Commenti: Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs. Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query. We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.

Kyle
CEO (UK)
Intrattenimento, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Vision Helpdesk

5,0 5 anni fa

Commenti: Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing

Aspetti positivi:

I like that you can monitor your staffs progress

Aspetti negativi:

I don't like that the forums page is difficult to use

Risposta di Vision Helpdesk

5 anni fa

Thank you Kyle.

patrickjs
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Their chat support team is great

5,0 9 anni fa

Commenti: They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!

Aspetti positivi:

Chat support is great! They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars! Pricing is also good (It's not per agent/monthly) - great for small teams on budget.

Aspetti negativi:

Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat.

Budhaditya
Manager (India)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Awesome Software and Support

5,0 6 anni fa

Commenti: Simplicity, Design, Features is what sets Vison Helpdesk apart !
Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is a great product!

Risposta di Vision Helpdesk

6 anni fa

Thank you for showing trust in our product and our company right from the beginning.

Jong
Filippine
Ha utilizzato il software per: Non specificato
Fonte della recensione

Vision Helpdesk A breath of fresh air!

5,0 6 anni fa

Commenti: The solution offered by Vision helpdesk definitely meet the requirements of the institution. Upon testing the product, we honestly think that the modern and technical design is great and also very flexible.
Pros:
Intuitive ticket and problem linking
Flexible staff and admin role setup
Granular user permissions
Excellent data-rich reporting tool
Awesome automation and workflow
Robust and dynamic team and department designation
Feature-rich
Great customer service support
Cons: As of now, NONE

Max
Manager (UK)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Vision Help desk is the best Help desk Software we have used in past 13 years...

5,0 7 anni fa

Commenti: We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier. Blabby feature has help staff knowledge sharing. Using Vision helpdesk since 2010 and it has improve alot all this year.. good product highly recommended for customer support software requirement.

Pavel
Head of Technical Support ()
Utente LinkedIn Verificato
Internet, 51-200 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione
Fonte: GetApp

Best Help Desk

5,0 7 anni fa

Commenti: Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

Aspetti positivi:

Thank you for supporting Open-Sourve projects Very convenient localization system

Aspetti negativi:

Problems in the work is not found

Risposta di Vision Helpdesk

7 anni fa

Thank you Pavel :) We appreciate your kind words.

Patricia
IT Coordinator (USA)
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Non-Profit Friendly

5,0 6 anni fa

Commenti: Greatly appreciate the free non-profit version. We are a social services agency and the software helps keep us on track so we can serve our clients.

Ryan
Utente LinkedIn Verificato
Settore automobilistico
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Affordable Helpdesk Solution with all the fruit of the big players,

5,0 8 anni fa

Commenti: After piloting over 8 of the most reputable help desk providers we settled with Vision.
They provide all the functionality of the larger Help Desk providers at an affordable cost.
Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.

Aspetti positivi:

Fully featured Affordable Great client support.