Recensioni su Vision Helpdesk

User friendly Helpdesk software and live chat

Commenti: Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool

Aspetti positivi:

Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.

Aspetti negativi:

Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.

Outstanding Customer Support with Vision Helpdesk

Commenti: I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.

Aspetti positivi:

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

Aspetti negativi:

The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

Pretty good app for managing tickets

Aspetti positivi:

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Aspetti negativi:

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Imperative Solution for Ideal Customer Help

Aspetti positivi:

Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.

Aspetti negativi:

Vision Helpdesk is apprehensive and collective, making communication straightforward.

Vision HelpDesk Customer Support tools is super fast and simple to use

Commenti: WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Aspetti positivi:

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Aspetti negativi:

Nothing quit serious to worry about. Using it for more than 10 years now.

Vision helpdesk is simple but effective customer support tool for my business

Commenti: I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.

Aspetti positivi:

Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.

Aspetti negativi:

Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.

Best software for managing the various internet based customer interaction channels

Commenti: Talking to customers using Facebook, Twitter and other platforms is faster

Aspetti positivi:

Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

Aspetti negativi:

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Excellent Help Desk software with wonderful features.

Commenti: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Aspetti positivi:

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Aspetti negativi:

Till today I didn't find out any.

My Look On Vision Help Desk

Commenti: Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!

Aspetti positivi:

- Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket!

Aspetti negativi:

- I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

Affordable Helpdesk Solution with all the fruit of the big players,

Commenti: After piloting over 8 of the most reputable help desk providers we settled with Vision.
They provide all the functionality of the larger Help Desk providers at an affordable cost.
Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.

Aspetti positivi:

Fully featured Affordable Great client support.

Awesome service desk software with Live chat

Commenti: Awesome experience with Vision Helpdesk and support from the team is also very quick and good.

Aspetti positivi:

ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.

Aspetti negativi:

Some flexibility with dashboard and admin reports.

Vision Helpdesk Trial

Commenti: I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Aspetti positivi:

I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

Aspetti negativi:

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Alternative considerate: ManageEngine ServiceDesk Plus

Perché passare a Vision Helpdesk: Simplicity and met our needs.

Vision Help Desk Review

Commenti: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Aspetti positivi:

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Aspetti negativi:

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Alternative considerate: Freshservice, HappyFox Help Desk e Kayako

Software precedente: Spiceworks Cloud Help Desk

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Commenti: Overall We Highly Recommend Vision Helpdesk!!

Aspetti positivi:

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Aspetti negativi:

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Vision tool helps to achieve your management goals

Commenti: It was helpful to arrange, plan, execute and validate my helpdesk tasks.

Aspetti positivi:

Easy to use, easy integration with other platforms

Aspetti negativi:

Sometimes the system stability can failed

VHD tool & team has been instrumental for one of our significant client business.

Aspetti positivi:

Easy Navigation however UI can be improved. simplified set up. supportive team. cost friendly reporting customization should be improved.

Aspetti negativi:

some features are add on's should be easily removable as per requirement. documentation on overview and API's can be strong. Add more support staff to cater to increasing client list.

Great product and would recommend

Commenti: You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.

Aspetti positivi:

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

Aspetti negativi:

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.

Easy Setup, Intuitive GUI

Commenti: Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy. The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations. The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.

Aspetti positivi:

Easy Setup, Clean and Intuitive GUI. Good features.

Aspetti negativi:

I was not able to locate a quick-start guide, but it will help on the initial configuration.

Good system - easy in use

Commenti: The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.

Aspetti positivi:

The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!

Aspetti negativi:

The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.

Effective, Easy - just great!

Commenti: Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Best Helpdesk with affordable prices

Commenti: Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs. Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query. We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.

Their chat support team is great

Commenti: They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!

Aspetti positivi:

Chat support is great! They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars! Pricing is also good (It's not per agent/monthly) - great for small teams on budget.

Aspetti negativi:

Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat.

Easy Setup,Great product

Aspetti positivi:

software is the possibility to include all the systems we use Easy to use - Clean interface ,Support team - features - prices. software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats

Aspetti negativi:

The installation of the software needs much time.Other than that I have nothing bad to say about this software

Vision Helpdesk

Commenti: Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing

Aspetti positivi:

I like that you can monitor your staffs progress

Aspetti negativi:

I don't like that the forums page is difficult to use