Da 17 anni aiutiamo le aziende
a scegliere i migliori software

Informazioni su hello24.ai

hello24.ai è una piattaforma specializzata nell'e-commerce che aiuta i marchi online a coinvolgere i clienti su WhatsApp.

Ulteriori informazioni su hello24.ai

Aspetti positivi:

It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Aspetti negativi:

Doesn't work well with Safari browser. We tried & were told to use Google chrome.

Valutazioni di hello24.ai

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,8
Caratteristiche
4,6
Rapporto qualità-prezzo
4,7

Lo consiglieresti?

8,8/10

hello24.ai ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 22 recensioni degli utenti di Capterra.

Hai già usato hello24.ai?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (22)

Utente Verificato
Utente LinkedIn Verificato
Produzione di alimenti, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simple to use whatsapp application

5,0 anno scorso

Commenti: Overall positive experience

Aspetti positivi:

ability to create templates with easeeasy to setup with shopifyfast response from support team

Aspetti negativi:

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

Vaibhav
Digital Marketing Associate (India)
Moda e articoli di abbigliamento, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Exceptional Support and Effective Marketing Tools with hello24.ai

5,0 5 mesi fa

Commenti: We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service!

Aspetti positivi:

Exceptional customer support and expertise in the tool, especially from [sensitive content hidden]

Aspetti negativi:

While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies.

Elisée
Manager (Costa d’Avorio)
Organizzazione eventi, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Satisfy but must do efforts

4,0 anno scorso

Commenti: Good

Aspetti positivi:

Assistance of the team. I think Hello 24 has a good team

Aspetti negativi:

I recommend Hello24 to begin your activity to increase résults

Saurabh
Ecommerce Executive (India)
Settore petrolifero ed energetico, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Hello24 Service rating and review

4,0 anno scorso

Commenti: I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

Aspetti positivi:

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

Aspetti negativi:

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Risposta di Hello24 Digicom

anno scorso

Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.

Swati
CRM executive (India)
Moda e articoli di abbigliamento, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

One step solution to manage all your customers with perfect API/AI

4,0 anno scorso

Commenti: It was very great

Aspetti positivi:

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

Aspetti negativi:

More uder friendly UI in broadcast page.

Yogesh
Founder (India)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Business easiness with Hello24.ai

5,0 anno scorso

Commenti: I really like the way it is designed.Easy to handle and great support

Aspetti positivi:

Customer support is very great. Speically [sensitive content hidden] very helpful for any question.

Aspetti negativi:

There is nothing as such to write so why should I ? :)

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

whatsapp notifications

5,0 anno scorso

Commenti: very pleasant. tool works as expected. technical support is very good.

Aspetti positivi:

good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.

Aspetti negativi:

nothing much. it covers our use cases nicely.

Parasuraman
Senior Product Manager (Paesi Bassi)
Vendita al dettaglio, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Sophisticated conversational platform at exceptional price!

5,0 2 anni fa

Commenti: It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.

Aspetti positivi:

1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started

Aspetti negativi:

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

Raghav
Marketing Manager (India)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Effective Whatsapp marketing app for Shopify store

5,0 anno scorso

Commenti: It was very good. The team was very supportive with our queries.

Aspetti positivi:

It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.

Aspetti negativi:

Broadcast campaigns had some customer limits

Vijay
VP - IT (India)
Prodotti alimentari e bevande, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

WhatsApp shop - Krpl

5,0 anno scorso

Commenti: It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality

Aspetti positivi:

Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant

Aspetti negativi:

They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.

Manikanta
AM - Admin & Operations (India)
Moda e articoli di abbigliamento, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Hello24's -Reliable messaging solution for businesses

4,0 anno scorso

Aspetti positivi:

Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Aspetti negativi:

Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.

Risposta di Hello24 Digicom

anno scorso

Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.

Prachika
Website Manager (India)
Moda e articoli di abbigliamento, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Usage

4,0 anno scorso

Commenti: Ease of Use and quality of product.

Aspetti positivi:

The product is easy to use and can be understood in 1 training session.

Aspetti negativi:

Pre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.

Akanksha
Founder (India)
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Hello 24 for A Curve Story

4,0 anno scorso

Commenti: It's been great, the team is easy to work with

Aspetti positivi:

Easy to use & accessibility is great. Customer service is good too

Aspetti negativi:

That we can't initiate a msg to a customer without waiting for their response & approvals for marketing msgs take a little too long

Utente Verificato
Utente LinkedIn Verificato
Gestione formativa, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Marketing Automation made easy!

5,0 anno scorso

Aspetti positivi:

The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time

Aspetti negativi:

Nothing as such. The features I used were very useful

Priyanshi
Assistant Brand Manager (India)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Feedback for Hello24

5,0 11 mesi fa

Aspetti positivi:

Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai

Aspetti negativi:

No nothing as such, by now. Just a little complex portal rest all good.

Ramprasad
Partner (India)
Software informatici, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Superb support

5,0 anno scorso

Commenti: Superb support

Aspetti positivi:

Automation and price Local guidance Thanks for sharing the webinar and invoice

Aspetti negativi:

Support and price and commercial good in price

Mohamed
Manager (India)
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Good customer service

5,0 anno scorso

Aspetti positivi:

Customer service was great compared to the other competitors.

Aspetti negativi:

I didn't notice any big con here. It was good.

Nihar
Ceo Founder (India)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Best software for whatsapp api

5,0 2 anni fa

Aspetti positivi:

It works great for our team. Saves lot of time for our team in chatting. Quick & relaible

Aspetti negativi:

Nothing is bad about hello 24. We are impressed

Nilofer
AVP (Emirati Arabi Uniti)
Servizi bancari, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Efficient platform

5,0 anno scorso

Aspetti positivi:

hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!

Aspetti negativi:

Loved the features. Nothing to complain.

Vijayavinayagam
SOFTWARE PRINCIPAL ENGINEER (India)
Produzione di apparecchi elettrici/elettronici, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Best in conversational commerce platform

5,0 anno scorso

Commenti: Forum with better useability & accessibility and great content strategy

Aspetti positivi:

Deploy marketing campaigns & Customer engagement

Aspetti negativi:

Should automate customer support queries to the fullest

Shanmuga
Product Manager (India)
Servizi e tecnologie dell'informazione, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

It is a great product to use for marketing campaigns with Whatsapp & engaging with customers

5,0 2 anni fa

Aspetti positivi:

1. Ease of on-boarding; Onboarding was simple & easy 2. Price - They offer the lowest prices compared to others 3. Ease of use - Simple to use the product & run campaigns 4. Customer support - The team is reachable at any point & answers questions quickly

Aspetti negativi:

Doesn't work well with Safari browser. We tried & were told to use Google chrome. No issues in Chrome

Sultan
Marketing (India)
Prodotti alimentari e bevande, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Good

5,0 anno scorso

Aspetti positivi:

Good to go, planning to go more projects

Aspetti negativi:

Nothing cons. Team is more supportive and energetic