Recensioni su Campaigner

Use What You Know

Commenti: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Aspetti positivi:

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Aspetti negativi:

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Really meets our needs!

Commenti: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Aspetti positivi:

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Aspetti negativi:

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Campaigner review by Jen

Aspetti positivi:

The product's reliability is what I like most. Campaigns have always been successful and productive. No spam folder problems. Customer service is always available.The product is easy to set up and use, the dashboard is great. Features split testing and automation.

Aspetti negativi:

The product lacks a free version or trial. Templates are more static and less customizable.

Borderline Scam

Commenti: Absolutely awful experience. Interestingly, there's a similar review on here to that which we had. Found that our account got locked after it was created, emails back and forth between myself and support. No help whatsoever! Got a response saying it was a system issue, then it should work fine, then it was something else. I emailed asking for our account to be closed only to find that we then started getting billed for a server that not only did we not want to use WE COULDN'T USE IT! Genuinely the most awful company I've ever had dealings with! And that's saying something

Aspetti positivi:

There is nothing I liked about Campaigner as we were never able to use our account

Aspetti negativi:

Nothing - we never got access to the account

Automation and ease of use

Commenti: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Aspetti positivi:

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Aspetti negativi:

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Brilliant Customer Support. Limited Functionality

Commenti: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Aspetti positivi:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Aspetti negativi:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

A little learning curve, but powerful software

Commenti: We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Aspetti positivi:

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Aspetti negativi:

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Good value for the money

Commenti: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Aspetti positivi:

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Aspetti negativi:

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

I like the idea of this, but not easy to use

Commenti: It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.

Aspetti positivi:

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Aspetti negativi:

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

The best in email marketing and testing.

Aspetti positivi:

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Aspetti negativi:

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Nice service, good features, but has some outdated interfaces

Aspetti positivi:

Is an easy to use product, with the basic features to run email campaigns and do A/B testing. The media library works flawless and lets you organize your files with ease. The email templates are good and can be edited very easily. You have the option to upload your own email template in HTML.

Aspetti negativi:

There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.

Great Mailing List Organizer

Commenti: We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly.

Aspetti positivi:

The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

Aspetti negativi:

It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

Winterfolk Festival Bulk Email Program

Commenti: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Aspetti positivi:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Aspetti negativi:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Good, but not for beginners

Commenti: We are an agency and use Campaign to send email broadcasts for out clients.

Aspetti positivi:

The price is probably why my company chose Campaigner.

Aspetti negativi:

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Great if you are sending to unverified lists, but not a great inboxing rate

Commenti: Overall, we use Campaigner as a "backup" email platform (Hubspot is our primary).
Hubspot doesn't allow you to send to emails that haven't opted in to receive communications, so when we have a new list, we use Campaigner. They don't seem to be too concerned about higher bounce or opt-out rates, and won't freeze your account like Hubspot sometimes does.

Aspetti positivi:

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not. They make it easy to segment, design and schedule emails. They also have a great agency feature and let you setup and manage sub-accounts.

Aspetti negativi:

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes. Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

Commercial Real Estate

Aspetti positivi:

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Aspetti negativi:

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

review

Commenti: i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill.

Aspetti positivi:

Simple is better, so that makes it easy for non-experienced users to learn.

Aspetti negativi:

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Reliable and accessible

Commenti: It served our needs well!

Aspetti positivi:

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Aspetti negativi:

Customer service in the rare event of glitches wasn't great.

Issues with unsubscribed members

Aspetti positivi:

more convenient than using internal email.

Aspetti negativi:

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues. Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

Campaigner review

Commenti: We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving.

Aspetti positivi:

The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.

Aspetti negativi:

The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)

Easy to use

Aspetti positivi:

Campaigner is easy to use and relatively inexpensive compared to other database marketing tools out there.

Aspetti negativi:

Seems slightly outdated. Constant Contact's dashboard seems more updated and easier to use but it's more expensive.

Campaigner Review

Aspetti positivi:

- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business. - Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

Aspetti negativi:

- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options. - More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

Campaigner is a workhorse for us

Commenti: Very satisfied

Aspetti positivi:

Easy to use, reliable, better email news.

Aspetti negativi:

Wish the images would be easier to scale

Unhappy Customer!

Commenti: Not very good since it changed from EZ publishing

Aspetti positivi:

No improvements since they purchased this from EZ Publishing

Aspetti negativi:

Its compatibility with Dreamwaever is not very good

Easy Out-of-the-Box Solution

Commenti: User engagement has improved but not to the degree we would have liked.

Aspetti positivi:

Workflows are easy to create and launch.

Aspetti negativi:

Reporting is quite lacking. I'd like to see more available on contacts, and cross-campaign tracking. Available templates seem out of date and plain.