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Informazioni su TRIFFT

Piattaforma di fidelizzazione dei clienti basata sul cloud che aiuta le aziende a gestire programmi di premi, carte digitali, concorsi online e altro ancora.

Ulteriori informazioni su TRIFFT

Aspetti positivi:

Great customer service, quick response, fast implementation.

Aspetti negativi:

If any problems occur, they are immediately solved.

Valutazioni di TRIFFT

Punteggio medio

Facilità d'uso
4,9
Servizio clienti
4,9
Caratteristiche
4,4
Rapporto qualità-prezzo
4,8

Lo consiglieresti?

9,6/10

TRIFFT ha una valutazione complessiva di 4,9 stelle su 5, calcolata sulla base di 13 recensioni degli utenti di Capterra.

Hai già usato TRIFFT?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (13)

Patrik
Patrik
Retail Operations Manager (Cechia)
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Amazing platform for our loyalty needs!

5,0 2 anni fa

Commenti: Very easy to use and best customer service ever with a huge variations of possibilities. Trifft is still working on new modules in a very creative way!

Aspetti positivi:

Great customer service, quick response, fast implementation.

Aspetti negativi:

Suits perfectly for our needs so I can´t find any cons.

Risposta di TRIFFT ME

2 anni fa

Dear Patrik, Thank you for the amazing review of our loyalty platform. We're glad to hear that our customer service, quick response, and fast implementation exceeded your expectations. We're happy that it suits your needs perfectly and that you find it easy to use. Your positive comments on our customer service and new modules being developed in a creative way are greatly appreciated. Thank you for choosing Trifft. Best regards, TRIFFT team!

Katja
Head of Retail Franchise (Germania)
Commercio all'ingrosso, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A go-to platform for a modern loyalty program with hands-on support

5,0 anno scorso

Commenti: We decided to build a loyalty program for our B2C franchise customers from the ground up, rolling out a full-featured mobile app-based loyalty program. We were looking for an easy-to-use and flexible system that would seamlessly fit into our existing technology infrastructure and allow for updates to be made in seconds. TRIFFT served this purpose perfectly by not only providing us with the loyalty platform, but also offering meaningful consultations about loyalty mechanics, market standards and overall design, as well as responsive support at any time

Aspetti positivi:

Super easy-to-use platform with a wide range of features. From setting up rewards, editing venues to sending push notifications, everything is a matter of a click. The TRIFFT team handled the onboarding process professionally, making sure all relevant people were on board from day one. Additionally, the availability of a SLA gives us confidence that our loyalty program is being well-taken care of 24/7.After successful deployment in Slovakia as a first country, we are now rolling the solution out to further markets.

Aspetti negativi:

There is some opportunity to improve admin management interface and add more advanced features (like change log or marketing automation features). Embedding AI would be a great addition for the future if applicable in a meaningful way.

Kristýna
marketing assistant (Cechia)
Vendita al dettaglio, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

2in1 platform for web and app

5,0 2 anni fa

Aspetti positivi:

It's super easy to publish any post. The post is published both on the website and in the app and does not need to be shared twice.

Aspetti negativi:

Unable to upload unique codes. But Trifft is already working on this problem.

Peter
CFO (Slovacchia)
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Loyalty platform effective and simple

5,0 2 anni fa

Commenti: Easy to use for us and for our clients, effective solution, responsive support, good training.

Aspetti positivi:

Easy and fast setup, affordable solution with features that fits our business

Aspetti negativi:

I would be nice to have more detail analytics of rewards

Risposta di TRIFFT ME

2 anni fa

Dear Peter, Thank you for taking the time to write a review and share your feedback on our loyalty platform. We're glad to hear that you found our solution easy and fast to set up, affordable and effective for your business. We appreciate your input on the analytics of rewards - we are working to implement a new analytics suite in early 2023. We are glad you found the solution as cost and time-saving for implementation and updates, and also that you find it easy to use for you and your clients. Thank you for choosing TRIFFT and for the positive comments on our responsive support and good training. We are committed to providing a high-quality product and excellent customer service. Best regards, TRIFFT team

Andrei
Andrei
Convenience Digital Innovation Manager (Germania)
Utente LinkedIn Verificato
Commercio all'ingrosso, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The go-to platform for loyalty!

5,0 2 anni fa

Commenti: Excellent experience throughout the implementation process as the team is really supportive and knowledgeable, took the time to guide us through numerous training sessions and thus leading us to having an easy-to-use loyalty platform in our hands.

Aspetti positivi:

TRIFFT's loyalty cloud platform is one of the fastest to implement and affordable loyalty platforms that we have come to use and benefit from in our company.

Aspetti negativi:

One may argue that the integration with other systems of our company might be least enjoyable in terms of roll-out of the platform but we did not consider this to be anything major as we had numerous discovery and alignment sessions before the implementation even started so "props" to the TRIFFT team.

Aneta
marketing project manager (Cechia)
Vendita al dettaglio, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

One powerful platform for all loyalty-related activities

5,0 anno scorso

Commenti: A truly robust platform that is super easy to use. The most important thing for us is that we in fact rent the platform, so we don't have to create our own application, deal with updates, programming, etc. That way we can focus on the application's marketing content. Plus, we manage everything from one place (both website and app).

Aspetti positivi:

An easy-to-use platform that makes the lives of our marketers so much easier as the content (among other things) for both our mobile app and website, is published from a single place.

Aspetti negativi:

We’ve addressed TRIFFT with a request to be able to upload unique codes. This feature is already being worked on, but we wish it were implemented earlier.

Elena
Senior Marketing Specialist (Italia)
Vendita al dettaglio, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Excelent

5,0 11 mesi fa

Commenti: Easy to use and filled with smart solutions for our business model. Excellent collaboration and support.

Aspetti positivi:

Openness, fast deployment and problem-solving thinking, easy to communicate with the entire team, user-friendly App and Back-end. Always ready to understand the needs and to develop features in a way that comply with our business needs. Granting support and training in a comprehensive manner every step of the way.

Aspetti negativi:

We had no issues to be worth mentioning so far.

Artem
CEO (Slovacchia)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Loyalty system

4,0 anno scorso

Commenti: Full loyalty system

Aspetti positivi:

Trifft was very good alternative loyalty system for us. Almost 40% of our customers used it.

Aspetti negativi:

Very easy to use.Possibility to change awards for customer.Contacting customers through Trifft

Ján
Ján
CFO and partner (Slovacchia)
Utente LinkedIn Verificato
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Dexfinity

5,0 2 anni fa

Aspetti positivi:

Trifft Loyalty Cloud is excellent one stop shop platform with all loyalty features extremly useful for various industries from FMCG to e-com. Smooth integration and rich library of modules and functions is also advantage

Aspetti negativi:

I would prefer wider portfolio of pre-integrated BI tools, only Power BI available.

Sindi
Digital Marketing Manager (UK)
Industria alberghiera, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great software for loyalty programme

5,0 9 mesi fa

Commenti: Straight forward to use, speedy customer service, great overall.

Aspetti positivi:

Great support from the team, has lots of functions and the CRM allows us to target specific segments.

Aspetti negativi:

Required EPOS integration. Can't use several segments for a single "news" message; have to clone them (which only takes a couple of seconds).

Jozef
CEO (USA)
Prodotti alimentari e bevande, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

good loyalty programme for small/medium QSR chains

5,0 anno scorso

Commenti: great experience, great support

Aspetti positivi:

easy to use, easy to implement, good white labelling options, easy to deploy over franchise network

Aspetti negativi:

missing some features which we may want to use like scenarios creation

Michal
CEO (Cechia)
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great product with professional team behind

5,0 2 anni fa

Commenti: Our overall experience is very good. The team behind it is professional and always deliver promised results on time

Aspetti positivi:

We have been looking for the right solution for some time. I am very happy we decided for Trifft's solution. The team behind it listened carefully to our needs and worked with us to ensure maximum success. This solution has significantly increased our ability to reach our usersPros which I value the most: - Easy to use administration - our team gets used to it quickly. It helps us to launch any campaigns much faster - Quick and time-efficient set-up (mainly compared to other solutions on the market) - Professional team and their response time

Aspetti negativi:

So far, we do not see any cons in the SW. All features we are using now work well. We did not experience any bigger issues.

Klaudia
Marketing Specialist (Germania)
Vendita al dettaglio, 5.001-10.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Overall satisfaction

5,0 2 anni fa

Aspetti positivi:

Product is really easy to use, development progress is always user-friendly. Totally satisfied with service.

Aspetti negativi:

No specific negative aspects. If any problems occur, they are immediately solved. All running without any problems.