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Informazioni su ABC Ignite

Aumenta la performance del tuo club, riduci le insolvenze e centralizza i tuoi compiti con il software di fitness DataTrak.

Ulteriori informazioni su ABC Ignite

Aspetti positivi:

I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it.

Aspetti negativi:

The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary.

Valutazioni di ABC Ignite

Punteggio medio

Facilità d'uso
3,6
Servizio clienti
3,8
Caratteristiche
3,7
Rapporto qualità-prezzo
3,7

Lo consiglieresti?

6,1/10

ABC Ignite ha una valutazione complessiva di 3,7 stelle su 5, calcolata sulla base di 39 recensioni degli utenti di Capterra.

Hai già usato ABC Ignite?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (39)

Jeff
Jeff
Owner (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Positive - Allows us to accomplish our business objectives

4,0 7 anni fa

Commenti: I was able to manage the business better with reporting. / Able to track members payments and feel secure about proper billing of the members.

Aspetti positivi:

I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it. This allows me to be competitive in the market.

Aspetti negativi:

It would be nice to be able to have more then one datatrak screen open at 1 time when configuring the system or addressing the members needs.

Steve
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

The biggest and most experienced - bigger is not always better.

4,0 3 anni fa

Commenti: Overall they were a B+. Stable software, great up-time and availability, good reporting. For our single gym the price was pretty steep and when we renewed they did not have any options. Ultimately we found a system that met our needs at a much lower cost for the software and CC fees.

Aspetti positivi:

It is a very stable platform with great reporting capabilities. It manages members and payments seamlessly. Although it should since it is the bread and butter of the software. Customer support was 24-7 and fantastic. Very quick to respond and very knowledgeable.

Aspetti negativi:

The stable platform is based on an older technology so customizations or changes are very difficult. Upgrades were promised based on a new browser based system but they were delayed endlessly. The browser is just a "skin" over the legacy system. It worked for our small 24-7 so this is not really a criticism, just a fact if you are looking for cutting edge technology. The monthly fees were high and they had add on fees for processing and "system maintenance" fees

Sarah
General Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

ABC Blows, don't waste your time

1,0 12 mesi fa

Commenti: I hope they go bankrupt. This is the absolute worst company I've ever worked with

Aspetti positivi:

absolutely nothing. I hate this company with the fire of a billion white hot burning suns

Aspetti negativi:

I can't hit just one thing. It's the entire program. Constantly screwing up our memberships, not turning off fobs, I have had to completely redo accounts, call center isn't even in the United States...you get an Asian lady named "[sensitive content hidden] ".....yeah right, [sensitive content hidden] ......members are left outside due to fobs not working on current accounts, call center tells them they don't exist.

Shawnda
Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Support and Resources Are Endless!

5,0 4 anni fa

Commenti: With the busy club environment and wearing many hats ABC's technical and client management team makes the member management tasks easy.

Aspetti positivi:

The learning tools and resources for navigating the software makes training new staff effortless! As the business has evolved we have been able to configure the software to support our growing offerings.

Aspetti negativi:

In comparison to other platforms we have used we have yet to be disappointed in the capabilities of Datatrak.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Utilized DataTrak in health club setting for membership base.

4,0 7 anni fa

Aspetti positivi:

DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Aspetti negativi:

The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

Brianna
Gym Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

ABC Fitness Review

3,0 2 anni fa

Commenti: Mediocre to say the least. Software needs to be updated in various ways to match the needs for fitness staff and facilities who are using it.

Aspetti positivi:

The area that is most impactful would be the reports section and the different reports that we can build.

Aspetti negativi:

It is not user friendly for our staff and the numerous steps without being able to open and view various pages and the time it takes to locate abs do anything in the software is not ideal. Sometimes I am able to troubleshoot things faster than the Tech support department.

Eva
Eva
Fitness Sales Advisor (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Customer Tracking Software

4,0 7 anni fa

Aspetti positivi:

Easy, reliable customer data. Love being able to leave notes on interactions and have detailed check-in history, billing, documents, etc.

Aspetti negativi:

The design is a little clunky and moving through the different screens isn't the smartest. Like, if I do a search and accidentally click on the wrong name, I have to right click and hit back instead of being able to backtrack within the page.

Vladyslav
Vladyslav
Personal Trainer (USA)
Utente LinkedIn Verificato
, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Awesome customer support

4,0 6 anni fa

Aspetti positivi:

Works great when everything is set up correctly and you actually know how to use it. Easy to learn. Great support.

Aspetti negativi:

Still can't figure out how to use a couple of features. Possibly because I am not cleared to set up of the features so cannot always use it to its full capacity. Have to call to make refunds. Would love a button for that. Needs a back button too

Angie
Cafeteria Assistant (USA)
Utente LinkedIn Verificato
Gestione formativa, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

My experience has been great with ABC software!

4,0 7 anni fa

Aspetti positivi:

I like how easy it is to use this software. We use this at Planet Fitness where I am a member services associate. This software makes it easy to sign members up, update their billing and look up all the features of their membership plan. This system has been easy to learn and stays up to date with all of our needs. I like how we can add alerts to members files so that if there is something wrong, it alerts us right away when they check in. Also, printing the morning paperwork reports is very simple. I love how helpful ABC is.

Aspetti negativi:

One of my only complaints is that you cannot delete notes on members files without management approval.

Chris
Salea Manager (USA)
Utente LinkedIn Verificato
Sport, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

CRM Review

5,0 6 anni fa

Commenti: Really great experiences

Aspetti positivi:

Data Track keeps me very orginized and keeps my clientele in tune with there business responsibilitied.

Aspetti negativi:

Something are not the best to navigate wish it was a little smoother and had an app you can connect too.

Zeke
General Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Highly Don't recommend

2,0 2 anni fa

Commenti: their software is definitely capable - and we haven't seen the new Ignite face lift that modernizes it and would likely make ease of use. however this doesn't matter when I have horrible assistance in creating new reports I need, adjusting many accounts over into new membership types, changing out contracts for me, and just about everything I request that I'm not able to do myself.

Aspetti positivi:

Once learning their software I was able to do a lot capacity wise comapred to other software companies I've seen.

Aspetti negativi:

The customer service when needing big changes is terrible. my assigned agent was new, and I quickly passed him in knowing about their software only having used it a few months more than him. Many of their higher ups wouldn't even respond to me via email at all until a third email with a bit of attitude about needing a response or what is going on. To this day we are shopping for a new company as we are going one over a month since my initial request to implement a new "additional services" contract to be signed for our new kid zone. I have members signing paper copies currently because i couldn't wait any longer to open up the space.

Ron
President (USA)
Servizi e attività ricreative, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great for traditional big box fitness facilities

3,0 anno scorso

Commenti: Billing fees are much higher than similar software packages and more inline with large corporation with multiple facilities. There are certainly better options available for single facilities that make training, onboarding and usability much simpler.

Aspetti positivi:

Capabilities to manage across multiple locations with ease and deploy packages and memberships broadly as well.

Aspetti negativi:

Outdated technology requiring extensive training. Cumbersome navigation. For a single facility with a fairly simple membership model, the complexity of the software was a drain on time and required significant training to gain comfort in.

Shsin
Gym owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Poor software management and system support

2,0 3 anni fa

Commenti: They are doing billing and access control at an acceptable level. However, tech support, reports, point of sale, data entry, member portal, and retention are all below standard performance or nonexistant.

Aspetti positivi:

Captures membership data Access control Billing daily

Aspetti negativi:

Poor/no support for gym owners Lack of response from management team Poor data reports Cumbersome and not user friendly Poor tech support Long hold time no solutions to ongoing problems

Lauren
Sales Advisor (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Lots of Potential

3,0 3 anni fa

Commenti: ABC was with us for a long time, so clearly we liked using ABC and found it useful. However, there are several ways to improve the look of it and make it easier for us to use.

Aspetti positivi:

I like that ABC can integrate with CRM systems since we did not have one with ABC included and had a member portal option available.

Aspetti negativi:

ABC was not super easy on the eyes or user friendly. ABC did also not make it easy to switch primaries or run clean reports

Samantha
Admin Assistant (Canada)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Solid base but in need of an upgrade!

3,0 6 anni fa

Commenti: Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Aspetti positivi:

There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Aspetti negativi:

I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

Utente Verificato
Utente LinkedIn Verificato
, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Datatrak keeps my business functioning properly! Great basic CRM.

4,0 7 anni fa

Commenti: A very easy CRM that has all the tools we need for our business

Aspetti positivi:

I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order.

Aspetti negativi:

I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around.

Angi
Owner (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Worst customer service ever! The company completely changed about 6 months after we started using

1,0 3 anni fa

Commenti: Awful! Losing members because no one is ever available to help in situations! EVER!! Unless you want to talk to someone in India that has no flipping idea about the software!!!!

Aspetti positivi:

I can’t think of anything positive! It’s been a nightmare!! We’ve lost members because of the lack of help! Now they’ve outsourced to India! When there’s a problem, you will never get a quick solution if you get a solution at all!!!

Aspetti negativi:

EVERYTHING! Client services. Tech support. The fact that if you email about an issue there is no help immediately. EVER

Mikaelah
Fitness Coach (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Product for Club Management!

5,0 4 anni fa

Commenti: We have solved nearly every club management issue with ABC. Anytime we have questions or issues their customer service team is always happy to show us tips and tricks about the software while taking control of our screen so we can see exactly what they are doing.

Aspetti positivi:

ABC Fitness Solutions is fantastic for running a gym! From creating memberships, managing employee timesheets, tracking trainer sessions, monitoring door access, and more we could not function without it! Not to mention their customer service representatives are absolutely wonderful to work with! They are so incredibly helpful and go above and beyond each time.

Aspetti negativi:

The software version we have tends to be a little outdated as far as aesthetics but we do not have the most current version of the software.

Samuel
Business Development Representative (USA)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

5,0 7 anni fa

Commenti: Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Aspetti positivi:

The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Aspetti negativi:

It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Brie
Fitness manager (USA)
Salute, benessere e fitness, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very slow software!

4,0 4 anni fa

Commenti: it's okay- i am not sure if there is a better/ faster platform out there but if there was, i would love to try it out!

Aspetti positivi:

I like that it is able to hold all of the information from our members for all of our gyms. We have a lot of locations and you are able to locate any member from any location

Aspetti negativi:

it is super slow!!! i know it is usally processing a million things at once but we constantly have it freeze up on us when we are in the middle of something. also, when it freezes we are unable to basically anything since all of our business goes through there

Lexi
Membership Sales Rep (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Most Confusing Software Ever

2,0 6 anni fa

Aspetti positivi:

To be completely honest, as a user of this software, I am not a fan. I have no pros to share with you.

Aspetti negativi:

This software is confusing. There are way too many steps to do in order to perform one task that could be as simple as a click of a button. With Datatrak, we use it at our gym.. We are unable to delete repeated members because they won’t allow us to. As a user for over a year and a half, I still am not able to understand this software completely.

Sara
Club specialist (USA)
Salute, benessere e fitness, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

DataTrak for fitness

5,0 4 anni fa

Commenti: I have no complain regarding the software, I would highly recommend.

Aspetti positivi:

I have personally used the datatrak systems for 6 almost 7 years. The system is wonderful and works for the company.

Aspetti negativi:

The software is simple to use and easy to navigate. It worked well with our process that were set in place.

Brendan
General Manager (USA)
Agricoltura, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Time Keeping needs an update

3,0 6 anni fa

Aspetti positivi:

The system is very stable, efficient and easy to use for keeping time and piece rate counts

Aspetti negativi:

The system is lacking robustness, and updates for modernization. We are looking for alternate, more sophisticated system to take us to the next level.

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A fairly effective portal for our gym

4,0 6 anni fa

Aspetti positivi:

I liked the variety of different appointment types I could book - the color coded schedule view allowed me to easily read my schedule each day.

Aspetti negativi:

I wish this software linked up with other calendar sources, so you could sync other calendars with it. I also wish it sent notifications when something was scheduled, I found myself surprised by appointments that I did not schedule myself.

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

ABC Financial Review

5,0 6 anni fa

Commenti: DataTrak has so many reports that we can pull which helps us gather information on our trends and company success. Without it, we couldn’t predict our company’s ROI

Aspetti positivi:

I love the online portal so much. Anytime I need to make changes to a clients account, it can be done with the click of a button. The reports I’m able to pull are also so vital to our company’s organization.

Aspetti negativi:

At times its difficult to make changes to an account if an invoice is close to being withdrawn. Calling customer service to handle the problem is also difficult.