--- description: Scopri le funzionalità di Salesforce Customer360, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software gestionali aziendali](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.capterra.it/software/1062021/salesforce-customer360 Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/1062021/salesforce-customer360?page=2) > Salesforce Customer 360 è una suite completa di prodotti progettati per rivoluzionare il modo in cui le imprese entrano in contatto con i clienti. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 48 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 48 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Salesforce - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Automazione del marketing - Avvisi/Notifiche - CRM - Creazione di report/analisi - Gestione contatti - Gestione del flusso di lavoro - Gestione della campagna - Gestione della pipeline di vendita - Gestione di potenziali clienti - Importazione/Esportazione di dati - Parametri prestazionali - Quadro della attività - Rendicontazione e analisi statistiche - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ## Categoria - [Software gestionali aziendali](https://www.capterra.it/directory/30532/business-management/software) ## Categorie correlate - [Software gestionali aziendali](https://www.capterra.it/directory/30532/business-management/software) - [Software di collaborazione aziendale](https://www.capterra.it/directory/15/collaboration/software) - [Software di intelligenza artificiale](https://www.capterra.it/directory/30938/artificial-intelligence/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Alternative 1. [monday.com](https://www.capterra.it/software/147657/monday-com) — 4.6/5 (6037 reviews) 2. [WPS Office](https://www.capterra.it/software/126794/wps-office) — 4.5/5 (1533 reviews) 3. [QuickBooks Online](https://www.capterra.it/software/141374/quickbooks-online) — 4.3/5 (8450 reviews) 4. [Jobber](https://www.capterra.it/software/127994/jobber) — 4.6/5 (1456 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18783 reviews) ## Recensioni ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12 gennaio 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Inconvenienti**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13 novembre 2023* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Inconvenienti**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- ### "Not a user friendly program for simple sales tasks" — 2.0/5 > **Mary** | *1 luglio 2025* | Industria alberghiera | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. > > **Inconvenienti**: The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21 maggio 2025* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Inconvenienti**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- ### "Great for sales and management" — 5.0/5 > **Lizandro** | *12 novembre 2023* | Sviluppo di programmi | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The main features like the pipeline management and division. All the data of your lead on the main page without having to go in to your lead. The ability to have tabs within the tabs for an easier experience having multiple leads open. > > **Inconvenienti**: That the task you set up for reminders or calls was not working 40% of the time. 10% of the time the leads did not go off your pipeline after calling them or when you remove them. > > It is great\! Overall the main tools I used daily were awesome and always found new ways to play with them and use them to my job better. Just some minor glitches. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/1062021/salesforce-customer360?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/1062021/salesforce-customer360) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati