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Informazioni su PrimeRx
Sistemi di gestione delle farmacie PrimeRx per farmacie commerciali indipendenti, proprietari di più farmacie e ospedali con flussi di lavoro personalizzati.
Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
Filtra le recensioni (100)
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Filtra le recensioni (100)
easy to use and teach- very happy with the product
Aspetti positivi:
support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.
Aspetti negativi:
hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.
Risposta di Micro Merchant Systems
7 anni fa
Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us
Great system!
Commenti: Overall, great experience. Easy to use and easy to understand.
Aspetti positivi:
Best pharmacy software out there. Has some minor kinks, especially during updates but aside from that, if we run into issues, they are usually resolved relatively quickly.
Aspetti negativi:
Support sometimes doesn't understand problems when work stations get flipped flopped. Sometimes when unfiling prescriptions, you have to hit entire a thousand times. When process erxs, the software will close out randomly. Software is a little unstable and when they release updates, they don't do tests to see if they're compatible with other softwares like RMS POS
Risposta di Micro Merchant Systems
7 mesi fa
Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution. We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS. Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding.
Poor performance
Commenti: The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised.
Aspetti positivi:
The data entry function, the work queue.
Aspetti negativi:
Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android.
Risposta di Micro Merchant Systems
4 mesi fa
Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to [email protected] and escalated to the development team. Please reach out to [email protected] and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.
REVIEW IN MD
Commenti: So far my overall experience has been good.
Aspetti positivi:
What I like best about PrimeRx was our trainer [sensitive content hidden]. They were both very nice and understanding
Aspetti negativi:
I don't like that it seems like some days the screens change in appearance.
Risposta di Micro Merchant Systems
4 mesi fa
Kristina, Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency. Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out! Sincerrely Yours, Michele Daniels Marketing and Communications Manager [email protected]
Awesome Pharmacy Software
Commenti: great! knowledgeable customer assistance
Aspetti positivi:
lot of options and diverse reports that can be made
Aspetti negativi:
Sometimes theres a long wait for diff departments to call back, not always.
Risposta di Micro Merchant Systems
4 mesi fa
Siddikur, Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available. We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support! Thank you Michele Daniels Markeitng & Communications Manager
The worst ever
Commenti:
The worst customer service
The worst technical support
Cases are open for months
Techs disappear once they dont know how to do things
Hours and hours over the phone trying to reach someone who knows what he is doing
They let the new techs train on our issues which wastes tons of time
Risposta di Micro Merchant Systems
4 mesi fa
I’m very sorry to hear about your experience. Please contact me at [email protected], and I will ensure that you are connected with our Customer Service Director to discuss your concerns and work towards resolving them. Thank you, Michele Daniels Marketing & Communications Manager
PrimeRx is one of the BEST!!!
Commenti: I've had a wonderful experience with PrimeRx. Even when the whole Change healthcare scenario happened, the agents stayed in touch and emails were sent regularly, giving us clarity on how to proceed.
Aspetti positivi:
It is extremely user friendly. Even if we get stuck on anything the chat option to connect to agents is extremely useful. I've used this feature several times especially when I've had a patient waiting to pick up their prescription.
Aspetti negativi:
I wish the new design was better than the classic theme.
Risposta di Micro Merchant Systems
4 mesi fa
Thank you for the fantastic review and for calling PrimeRx one of the best! We're thrilled to hear you find the system user-friendly and that the chat support has been so helpful, especially during critical moments like patient pickups. We appreciate your feedback about the new design and will share it with our team as we continuously work to improve your experience. We're also glad our agents were able to provide clarity and support during the Change Healthcare transition—keeping communication clear is a top priority for us. If you ever need further assistance, don’t hesitate to reach out at [email protected]. We're always here to help! Thank you for choosing PrimeRx, and we look forward to continuing to serve you!
health america pharmacy review
Commenti: excellent customer service very courteous and considerate
Aspetti positivi:
easy to navigate thru prescription processing
Aspetti negativi:
nothing the system is great and navigating processing prescription is a breeze if any errors occur i can call customer service and with in minutes issue resolved
Risposta di Micro Merchant Systems
4 mesi fa
Stephanie< Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly. Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at [email protected]. Best regards, The PrimeRx Team
With MMS for 20 years
Commenti: Overall I’m happy with Micromarchent, I’ve been using them for last 20 years
Aspetti positivi:
Easy to use but to be fair this is all I used since I opened my own pharmacy
Aspetti negativi:
Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c
Risposta di Micro Merchant Systems
4 mesi fa
Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team
MMS is THE system of today & tomorrow
Commenti: I have worked with MMS since 2017 & really like the constant updates to their system as the pharmacy profession evolves
Aspetti positivi:
It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.
Aspetti negativi:
The medication cost (patient pay $ amount) isn't retained with every refill or editing rx's.
Risposta di Micro Merchant Systems
4 mesi fa
Gretchen, Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training. We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017. Thank you, Michele Daniels Maketing & Commincations Manager
Stay away from this software, very very poor customer service.
Commenti: I would walk away with this company any given moments if I am not stuck initially since there is lots of data transfer if I want to switch over to other company. I will never get their service for any of my new pharmacy
Aspetti positivi:
Ease of use. It is very user friendly software
Aspetti negativi:
The worst part of their software is whenever they update the version it has tons of issues and they have the worst customer service ever. If you call them 5 times for the same issue, all 5 person have a different answer and your issue never gets resolved quickly.
Risposta di Micro Merchant Systems
2 anni fa
Dear Sir, I am so sorry you feel this way about PrimeRx customer service. Can I help you by bringing your issues to the head of Customer Services?
pharmacist
Commenti: I loved all their detailed functions and all the nice updates. Best system that I can pass it to my friends.
Aspetti positivi:
it is very fast; accurate; and with all nice functions
Aspetti negativi:
I find nothing wrong so far, I used for over 20 years
Risposta di Micro Merchant Systems
4 mesi fa
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been using our system for over 20 years and that it has consistently met your needs with speed and accuracy. It’s fantastic to know you appreciate our detailed functions and the updates we’ve implemented over the years. Your recommendation to your friends means a lot to us, and we’re committed to continuing to provide a top-notch experience. If you ever have any suggestions or if there's anything more we can do for you, please feel free to reach out. Thank you again for your support! Michele Daniels Marketing & Communications Manager
Amazing Product
Commenti: Overall very happy with product, would recommend
Aspetti positivi:
Ease of use, great support team, very customizable to your specific needs
Aspetti negativi:
Not as modern looking, needs updating to UI
Risposta di Micro Merchant Systems
4 mesi fa
Thank you for your fantastic review! We’re delighted to hear that you find our product easy to use and that our support team has been helpful. Customizability is a key feature, and we’re glad it’s meeting your specific needs. We also appreciate your feedback about the user interface. We're aware that a modern look is important, and we’re actively working on updates to enhance the overall experience. Your recommendation means a lot to us, and we're committed to continuing to provide you with a great product. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Best regards
Whitemarsh AA+
Commenti: Excellent the support staff is knowledgeable and great at working out kinks.
Aspetti positivi:
The ease and flow of the program is superior to other programs. It’s a great system to have.
Aspetti negativi:
Prime rx is a great software company. I can’t say anything other than great reviews
Risposta di Micro Merchant Systems
6 mesi fa
Dear Sherri, Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had an excellent experience with PrimeRx and our customer service team. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need any further assistance or have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way! Thank you for being a valued part of the PrimeRx community! Sincerely Michele Daniels PrimeRx Marketing and Communications Manager
primerx review
Aspetti positivi:
PrimeRx is very a reliable and easy system to use. its very user friendly
Aspetti negativi:
There is nothing that i can say bad about this
Risposta di Micro Merchant Systems
7 mesi fa
Thank You for Your Review! Dear Sarfaraz, Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service. If you need any further assistance, please feel free to reach out. We're always here to help. Thanks again for your support! Michele Daniels Marketing and Communications Manager
Very efficient!
Aspetti positivi:
Very user friendly software. Customer Service is always available and helpful
Aspetti negativi:
Not compatible with some scanners and no option to edit rx notes
Risposta di Micro Merchant Systems
4 mesi fa
Andres< Thank you for your review! We're happy to hear that you find our software user-friendly and that our customer service team has been helpful. We appreciate your feedback regarding compatibility with some scanners and the lack of an option to edit Rx notes. We're always working to improve, and your input helps us understand where we can make the experience better. Please feel free to reach out if you have more suggestions or need assistance Thank you, Michele Daniels Marketing and Communications Maanger
Great overall
Commenti: It’s pretty well. I dealt with other apps before but that’s the best
Aspetti positivi:
Smooth and nice to deal with. Best app there
Aspetti negativi:
Sometimes its slow and doesn’t respond very well
Risposta di Micro Merchant Systems
4 mesi fa
Mina, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried. We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help! Michele Daniels Marketing and Communications Manager
Great product
Commenti: Has been great, easy to learn and use. Able to teach new employees easliy
Aspetti positivi:
Customer service is great and quick to call back
Aspetti negativi:
Cost. To replace items it can get costly
Risposta di Micro Merchant Systems
4 mesi fa
Hi Robert< Thank you for your positive review! We’re delighted to hear that you find our product easy to learn and use, and that you’ve had a great experience with our customer service team. It’s wonderful to know that you can teach new employees easily! We understand that costs can be a concern, and we appreciate your feedback regarding item replacement. We continually strive to provide value alongside our offerings. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at [email protected].
BEST IN RX SOFTWARE
Commenti: BEST IN THE PHARMAY SOFTWARE WORLD, IN MY OPINION
Aspetti positivi:
BEST CUSTOMER SERVICE AND EASY TO USE PLATFORM
Aspetti negativi:
I COULD NOT THINK OF ANY. OTHER THAN THE COST
Risposta di Micro Merchant Systems
4 mesi fa
Hi Suman, Thank you so much for your amazing review! We’re thrilled to hear that you consider us the best in Rx software and that you find our platform easy to use. Our team takes great pride in providing exceptional customer service, and it’s wonderful to know that it has made a positive impact on your experience. We appreciate your feedback regarding cost, and we’re always looking for ways to provide value to our customers. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you at [email protected]!
PrimeRx review
Commenti: PrimeRx is an easy-to-use system that has nice utility. However customer service was not prompt and attentive to our needs. Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking
Aspetti positivi:
this system is user friendly in maneuvering through and good for retail and mail order pharmacy clients
Aspetti negativi:
customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand
It could be better
Commenti: There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig.
Aspetti positivi:
The workflow and dashboard is useful. Sending script and e-request pretty easy.
Aspetti negativi:
The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX.
Risposta di Micro Merchant Systems
6 anni fa
Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you
i have been using this software for over 25 years and have had no issues with it.
Commenti: A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.
Aspetti positivi:
The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.
Aspetti negativi:
the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software
Risposta di Micro Merchant Systems
7 anni fa
Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.
Primerx Review
Aspetti positivi:
Hot keys, a lot of information at your fingertips.
Aspetti negativi:
Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.
Risposta di Micro Merchant Systems
6 anni fa
Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to [email protected] if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS
ton of bells and whistles, but they don't ring or whistle
Commenti: terrible, have an issue from 6 month ago. ePrescriptions get assigned top wrong patients and medications. they know they have a problem, but cant fix it. POS super slow with CC processing.
Aspetti positivi:
a lot of temp pharmacist know how to use it
Aspetti negativi:
terrible customer service. every update the is an issues. After an update, they don't install every option you have, the only way to know when you run in to problems. No written procedures for their won techs.
Risposta di Micro Merchant Systems
6 anni fa
Sir, Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx We take the comments from our customers, whether positive or negative - to heart. We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues. In the meantime, please feel free to reach out to [email protected] to escalate or list out any issues. You will receive a call from our agents first thing in the morning. Thank you, Team MMS
Does the job
Aspetti positivi:
It’s easy to use and gets the job done too.
Aspetti negativi:
Some features need improvement, like sea entry and checking system for failed controlled substance sending to hcs. Documenting rxs, every time u edit it changes the date and time stamp from The original unnecessarily.
Risposta di Micro Merchant Systems
6 anni fa
Sir, Appreciate the 8/10 score (although the expectation is to get 9+ score every time) We are enhancing the error reporting on control submissions. This is coming your way by March 31st. The system will not only pop it up, but automatically pull those prescriptions and allow you to correct them. We do a audit trail on document edits, which is why we change the date and time stamp. This is something that was actually requested by a lot of pharmacies - hence we did the needful for audit tracking. We will surely reach out to you and explain this. In the meantime, please do reach out to us with suggestions, comments or concerns through our Support email, [email protected] Thank you,
