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Informazioni su ConnectWise PSA

Helpdesk ConnectWise Manage: avanzato sistema di gestione dei ticket con comunicazione centralizzata, in grado di integrarsi con gli strumenti attualmente in uso.

Ulteriori informazioni su ConnectWise PSA

Aspetti positivi:

The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Aspetti negativi:

You have to navigate to strange places to find the info you need. The updates to the system often break other features and they are not quick to provide fixes.

Valutazioni di ConnectWise PSA

Punteggio medio

Facilità d'uso
3,7
Servizio clienti
3,7
Caratteristiche
4,1
Rapporto qualità-prezzo
3,8

Lo consiglieresti?

7,3/ 10

ConnectWise PSA ha una valutazione complessiva di 4,1 stelle su 5, calcolata sulla base di 255 recensioni degli utenti di Capterra.

Hai già usato ConnectWise PSA?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (255)

Daren
Daren
President (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Connectwise Manage

4,0 5 anni fa

Commenti: We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems

Aspetti positivi:

We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone.

Aspetti negativi:

The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything.

Mitesh
Mitesh
Senior Executive Business Operations (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ConnetWise - Best for Mid-Range Players

5,0 11 mesi fa

Aspetti positivi:

Integration with different software is easy part. Creation of dashboard configuration is easy. Can create multiple workflows.

Aspetti negativi:

Biggest con is there Help Desk Support system. They does not provide support on Time.

Jay
Head of Finance (USA)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Do not do business with this company!

1,0 anno scorso

Aspetti positivi:

No comment. Their handling of contracts has overshadowed any potential pros.

Aspetti negativi:

CW will try to take advantage of you while you are in contract with them. They are only interested in making more money and not valuing the needs or comments from a customer.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Boosting Productivity with Automated and Centralized Management

5,0 9 mesi fa

Aspetti positivi:

ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient.

Aspetti negativi:

ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

RMM tool for me and my team

5,0 10 mesi fa

Aspetti positivi:

I really like the real time monitoring and remote management. You can concurrently gather performance data. In addition, you can connect to multiple workstations.

Aspetti negativi:

I have no negative feedback yet during the 9months that I have been using the software

Christopher
Systems Engineer (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great tool, great features

5,0 anno scorso

Aspetti positivi:

I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows. Between RMM and the ticketing system, we use ConnectWise daily and some use it all day long.

Aspetti negativi:

Sometimes the features don’t work as well as we’d like it to or we wish there could be more features to make our job easier, but sometimes you have to stick with what works well and wait for the devs to work out the kinks before it’s released.

Micheal
Marketing Director (USA)
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

ConnectWise PSA Has Effective Features

5,0 10 mesi fa

Aspetti positivi:

I like the efficiency of ConnectWise PSA. ConnectWise PSA makes work easier for us.

Aspetti negativi:

No dislikes about ConnectWise PSA. ConnectWise PSA is amazing.

Risposta di ConnectWise

10 mesi fa

Thank you for your feedback!

Alexia
CMO (Spagna)
Elettronica di consumo, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

ConnectWise PSA is great for keeping track of all our projects and client communication in one place.

5,0 5 mesi fa

Aspetti positivi:

I love how easy it is to create and track tickets, and the built-in CRM is a game-changer for our team.

Aspetti negativi:

The interface can be a bit overwhelming at first, and the learning curve is steep for new users.

Utente Verificato
Utente LinkedIn Verificato
Servizi di informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

ConnectWise PSA great App

4,0 8 mesi fa

Aspetti positivi:

Its easy to use and very user friendly, and quick to use to remote into someone's pc.

Aspetti negativi:

Sometimes I couldn't remote into someone's pc, so had reinstall the app, even if it was updated.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent!

5,0 2 anni fa

Commenti: Excellent. Moving our Finance Dept to CW was one of our most important decisions.

Aspetti positivi:

All our company in one single Tool. From Service to Finance. All the agreements, all the invoices. What is not in CW it does not exist.

Aspetti negativi:

Sometimes it's realy complex to use and understand. But once you get used to ALL the things it has, it's a must have tool.

Fran
Business Development (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Room for improvement but a great integrated solution for multifaceted businesses

4,0 anno scorso

Aspetti positivi:

Tickets, projects and CRM are all integrated.

Aspetti negativi:

There are some issues with latency and ability to use product services when updates have been released. There tends to be a period of issues after new features are rolled out. There additionally seems to be periods of slow connectivity towards the end of the month, which as part of the sales team can prove difficult.

Marek
CEO (Polonia)
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

ConnectWise PSA Review

4,0 2 anni fa

Commenti: Overall, my experience with ConnectWise PSA was highly positive. The platform's extensive range of features and functionalities provided a robust solution for managing my business operations. It offered valuable tools for project management, ticketing, and resource allocation, allowing me to streamline processes and improve overall efficiency. The customizable dashboards and reporting capabilities provided a comprehensive view of my business performance. While there was a learning curve during the implementation phase, the long-term benefits of ConnectWise PSA outweighed the initial challenges. With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing my business.

Aspetti positivi:

One of the things I liked most about ConnectWise PSA was its comprehensive set of features and functionalities. The platform offered a wide range of tools for project management, ticketing, time tracking, and resource allocation. This holistic approach allowed me to centralize my business operations and efficiently manage projects from start to finish. The customizable dashboards and reporting capabilities provided valuable insights into key performance metrics, enabling me to make data-driven decisions. Additionally, the integration with other ConnectWise products created a seamless workflow and enhanced overall productivity.

Aspetti negativi:

While ConnectWise PSA had numerous positive aspects, one thing I liked least was the learning curve associated with its implementation. Due to the platform's extensive features and functionalities, it took some time to fully grasp and utilize its capabilities effectively. The initial setup and configuration process required careful attention to detail and adequate training. Furthermore, occasional system performance issues and the need for regular software updates and maintenance were minor inconveniences that could have been improved.

Delaney
Managed Services Manager (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

CwM

5,0 2 anni fa

Aspetti positivi:

The ticketing system is customizable and allows many useful workflows.

Aspetti negativi:

The projects and products section is an absolute nightmare that shouldn't be used.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Full of features

5,0 2 anni fa

Commenti: Work ok for all our need but sometime it feel too heavy, you need to learn to work with it since its not the most intuitive solution on the market

Aspetti positivi:

CW is really feature richMaybe sometime too much

Aspetti negativi:

ExpressiveHard to used for quote and proposition follow

Dylan
IT Specialist (USA)
Servizi legali, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy to use and reliable

5,0 2 anni fa

Aspetti positivi:

It's very simple and offers great features.

Aspetti negativi:

Sometimes it can be confusing when implementing new tools were things are located.

James
James
Director (UK)
Utente LinkedIn Verificato
Reti informatiche, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

OVeral shocking experience

2,0 5 anni fa

Commenti: We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Aspetti positivi:

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Aspetti negativi:

Practically everything else: Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting. Then there is the general support - lacking to say the least. Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up. Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work. I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Michael
Michael
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Long time ConnectWise user still loves ConnectWise

5,0 9 anni fa

Commenti: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Aspetti positivi:

Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Aspetti negativi:

It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently,

Angela
Angela
Office/Purchasing Manager (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Robust software

5,0 4 anni fa

Commenti: The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly.

Aspetti positivi:

There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions.

Aspetti negativi:

The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas.

Alan
Owner
Ha utilizzato il software per: Non specificato
Fonte della recensione

ConnectWise PSA

4,0 14 anni fa

Commenti: I would highly recommend IT firms looking to improve their internal efficiency and client support look at CW for a PSA tool. The software is stable, support is great, and updates arrive quickly. Access to your data can be gained through any web browser, iphone / droid apps, or through the native .net application. Many vendors are writing to the CW API allowing for real-time data integration from products such as backup solutions, spam and virus filtering, firewall statistics and even sales opportunities. CW integrates with MANY RMM solutions providing even greater management capabilities. The biggest benefit is by far the great and active ConnectWise community. We are very involved with the ConnectWise users group on a quarterly basis and we attend the partner summit (ITNation) annually. If you are only looking for PSA software, ConnectWise can fulfill that need. If you're looking for a great community of business peers, ConnectWise will bring an even greater ROI.

Aspetti positivi:

We've used ConnectWise since 2007, and over the years, the product has seen a multitude of feature improvements and enhancements. For an IT consulting firm looking to track client agreement invoicing, service level agreements, employee productivity, sales opportunities, marketing campaignment management, or inventory and purchasing, ConnectWise can do it with flying colors. From a client perspective, ConnectWise makes it easy for end users to submit service requests as well as get the status of said requests. An integrated web portal for clients allows the review of hardware and software assets, service request approvals, and invoice reviews. Additionally, for our larger clients, we've been able to extend service capabilities to in-house IT providers while hosting them through our installation. Due to the great support, active community, and rapid development, I can't imagine running my business without ConnectWise. While the software is great, the community is even better.

Aspetti negativi:

I ranked Ease of Implementation as 3 stars. Keep in mind that we implemented CW in 2007, so much of the onboarding may be different today. Given the capabilities of the software, some pain should be anticipated and expected as you learn how to utilize the software. Additionally, setting up the integration between ConnectWise and other 3rd party apps can take some time. With most applications, you setup 1 or 2 API accounts, grant access, and test the integration. Some integration takes more time. One example is the integration for QuickBooks. To really get the accounting side setup, expect to spend some time and money working with a qualified accountant (if you don't have one on staff) to ensure all data is passing through and classified correctly. Even with the cons of setup, the ConnectWise University is very well done. Video tutorials are available on almost any aspect of management, and step-by-step checklists are available for just about any multi-step process.

Paul
Director of Service Delivery (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Connectwise gets the job done but could use a facelift

4,0 4 anni fa

Commenti: Overall it is a good platform and ecosystem. They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.

Aspetti positivi:

At the end of the day CW manage does what we need it to do. It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason. Tight integration with their RMM automate is a big plus as well.

Aspetti negativi:

To me being a long time user I woudl like to see greater progress with updates and improving the user interface. CW from 10 years ago doesn't look much different than CW of today. While features trump usability at some point it starts to weigh you down. Especially when comparing to other platforms that seem to be up to speed with the modern age.

Alastair
Customer Service Specialist (UK)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Plenty of functionality but is there too much?

4,0 2 anni fa

Commenti: Connectwise PSA does the job well enough, but we often find ourselves eyeing up competitors. That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so much integration that is nearly impossible to beat!

Aspetti positivi:

Connectwise PSA integrates with so many platforms that this is really its key strength.

Aspetti negativi:

The software is often slow and suffers from being too bloated. There are so many configurable options and different modules that it is frankly overwhelming. The sheer vastness of the modules, areas, menus, configurations etc usually leads to frustration because you feel you aren't getting value for money - simply because you can't know it all.

Chris
Director of Technology (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Great PSA product

5,0 2 anni fa

Commenti: Very good

Aspetti positivi:

Does everything our practice needs from sales to invoicing to run the business

Aspetti negativi:

Issue management requires a lot of customization, could be made easier to automate

David
David
Head Of Operations (UK)
Utente LinkedIn Verificato
Computer e sicurezza della rete, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good software with great support. Somewhat complex to manage

4,0 6 anni fa

Commenti: Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness.

Aspetti positivi:

Having software that enables us to run our business end to end is a great benefit, rather than having to use separate systems. Workflows are incredibly powerful for taking out the human error factor, and for ensuring people do the right thing. This improves the quality of work. ConnectWise support has always been great for me, with helpful, quick responses

Aspetti negativi:

Ongoing management and finding your way round the back end is quite difficult, although not too bad when you get the hang of it. Releases often don't seem to be tested well enough and often cause additional issues.

Terry
CEO (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

InfoCloud

4,0 4 anni fa

Commenti: Fairly good

Aspetti positivi:

Feature Set Integration/API’s Strong community support

Aspetti negativi:

Inconsistent Support No phone support Bugs

Greg
President (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Product we ever adopted.

5,0 5 anni fa

Commenti: CW Manage really checked every box that we needed. We use it primarily for tracking service tickets. Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work. This product actually made us money.

Aspetti positivi:

Clearly this software was developed by people who do what we do. It actually demands you follow best practices in regards to workflow management around the tech services business. Also it can become the single pane of glass that everyone talks about.

Aspetti negativi:

The reporting function could be much better. There are some standard reports, and there is a report writer option, but it is not easy to get the report you want unless it happens to be one of the few canned ones. Was always surprised that the reporting is so weak compared to the rest of the funtions of the product that are so strong.