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Informazioni su Comm100 Live Chat
Comm100 mette a disposizione il software di coinvolgimento dei clienti digitali che aiuta le organizzazioni a rispondere a domande, risolvere problemi e soddisfare i clienti.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
Sometimes some features are more difficult to find.
Filtra le recensioni (107)
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Filtra le recensioni (107)
One of the most intiutive live chat tools
Aspetti positivi:
The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install
Aspetti negativi:
1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website
I have been using comm100 for the last 5 and a half years now. So far so good.
Commenti: COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.
Aspetti positivi:
1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.
Aspetti negativi:
Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.
Risposta di Comm100 Network Corporation
7 anni fa
Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!
Comm100 didn't care about our data
Commenti: The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Aspetti positivi:
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
Aspetti negativi:
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Risposta di Comm100 Network Corporation
5 anni fa
Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.
Using it for a few months
Aspetti positivi:
I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.
Aspetti negativi:
There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.
Risposta di Comm100 Network Corporation
7 anni fa
Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team ([email protected]) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks!
Awesome
Commenti: I am able to work more efficiently thanks to this system.
Aspetti positivi:
The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.
Aspetti negativi:
Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.
Risposta di Comm100 Network Corporation
7 anni fa
Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!
I use the program daily and find it very intuitive.
Aspetti positivi:
The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once.
Aspetti negativi:
My least favorite part is that I am unable to deselect a visitor after had looking at their details and information.
Risposta di Comm100 Network Corporation
7 anni fa
Thank you for sharing your experience with us. If you don't want to have any visitor selected, you can select an out-of-site visitor. So once the out-of-site visitor disappears from your agent console, no visitor will be selected. We'll also send this feedback to our product team. Hope this helps. If you need further help, please don't hesitate to contact our support team at [email protected], or chat with us online. Thanks again.
Premium customer support software
Aspetti positivi:
Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized.
Aspetti negativi:
WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities.
Excellent service
Commenti: We are able to present to customers from the comfort of our own office rather than travelling to see them.
Aspetti positivi:
We use this for our business webinars, we like the functionality where you can change the organiser so someone else can host the meeting/ screen share with the organisers permission.
Aspetti negativi:
The only con to this software is that sometimes is doesn't start up straight away so customers are left waiting on a meeting without an organiser. This could very well just be our server on those days but seems to happen with only this software on those days.
Risposta di Comm100 Network Corporation
7 anni fa
Hi Grant, thank you so much for leaving us a review. It seems that you're using our Join.Me or GoToMeeting screen sharing integration. Were you referring to the Join.Me or GoToMeeting when you said the software didn't start up straight away? We'll arrange for a member of our team to reach out to you to follow up to make sure we understand and can help resolve this issue. Thank you again!
Works great, has opened a whole new aspect of quick customer service for us
Commenti: Excellent outreach to customers who are not always willing to run into the store right away.
Aspetti positivi:
It's fast and responsive, and the programmers have been very willing to customize the experience for our needs instead of sticking us with a cookie-cutter product.
Aspetti negativi:
The program is a little heavy, and doesn't run quite as sleekly on older or lower electronics as I'd like.
Risposta di Comm100 Network Corporation
7 anni fa
Hi, thanks for leaving us a 5-star rating! We're excited that our live chat has opened a whole new aspect of quick customer service for you. We'll do our best to continue optimizing the user experience for better satisfaction. Thanks again for your comments.
Easy to use chat software
Commenti: We didn't have to set up or administer our own chat software.
Aspetti positivi:
Comm100's chat software is easy to set up with minimum disruption to our website's performance. They continually upgrade their software to give us more features.
Risposta di Comm100 Network Corporation
7 anni fa
Hi Keith, thanks for sharing your experience here and we're happy to hear that implementation was seamless for you. We'll do our best to continue adding more robust features and make our live chat easy to use. Thank you again.
I find that Comm100 tends to have sporadically.
Commenti: It helps me assist multiple customers at a time.
Aspetti positivi:
I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.
Aspetti negativi:
The glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all.
Risposta di Comm100 Network Corporation
7 anni fa
Hi Sharlea, thanks for your comments. We're glad that you love the features of our chat system, but we're sorry to hear that you have been experiencing some glitches. We've reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll arrange for a member of our team to reach out to you to follow up and make sure that you've seen an improvement once you've done this. Thanks again for your helpful feedback.
Comm100
Commenti: Great experience so far, pleasure to work with and to communicate with the support if needed!
Aspetti positivi:
I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!
Aspetti negativi:
Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)
Risposta di Comm100 Network Corporation
6 anni fa
Hey Borislav, It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!
Love this product! Everything is readily available for your use in the desktop and web application.
Commenti: Ability to monitor all incoming chats from clients regardless of the operator.
Aspetti positivi:
I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times.
Aspetti negativi:
With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients.
Risposta di Comm100 Network Corporation
7 anni fa
Hi Carmen, thank you for your feedback about our product. We are glad to hear that both the desktop and web version work well for you. It is also good to know that you are finding it useful to view messages before they are sent. In terms of why you are not able to view how long a person is waiting in chat, please check the bottom left of your Agent Console interface where there should be a Settings icon and tick 'Show agent unresponsive time' to enable the wait time display. If you have problem fixing this, please feel free to contact our customer support team via live chat for more detailed guidance. Thank you again for the feedback!
Comm100 has helped us streamline our chat and provide better support.
Aspetti positivi:
The ability to monitor all chats for the supervisors is incredibly helpful to make sure all of our agents are giving the most accurate information while remaining friendly.
Aspetti negativi:
The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
Risposta di Comm100 Network Corporation
7 anni fa
Hi Erica, thank you for sharing your experience with us. Happy to hear that our live chat helps you provide better support. We understand that sometimes chats require management involvement. Sending messages as a supervisor in a chat is good, but the visitor might feel like a message from a stranger appears out of the blue. A suggestion is to use the Join Chat feature so that the visitor knows another person is joining the chat. Upon entering the chat conversation, you can introduce yourself, and address the case over chat. Hope this helps. If not, please contact our support team at [email protected], or chat with us online so that we can discuss further and better meet your needs.
Easy to use; it helps a lot in engaging with customers' questions
Commenti:
It solves the live-chat problem, together with a ticketing system.
We use the ticket system to track requests for fixing our web-application, which saves us money from buying software such as Jira.
Aspetti positivi:
Live chat works just as expected, never seen it fail. Easy to transfer chat to another operator, easy to setup and use canned questions.
Aspetti negativi:
I'm not sure how tickets are re-opened (after they are closed) with just an email reply (some times even weeks ago).
Risposta di Comm100 Network Corporation
7 anni fa
Hi Ethan, thanks for the detailed comments. We're glad that you like our live chat system. Regarding the tickets re-opening, as long as there is an email reply to the closed ticket, it will be re-opened, and its status will be changed to Pending Internal. This is to make sure that any further messages will not be missed, and will be attached to the same ticket to understand the context better. We hope this solves your issue, but if not, please reach out to our support team to see how we can help you further. They can be reached at [email protected] or you can chat with us online, any time. Also, we're actually redesigning our ticketing system right now, aiming to make it more straightforward and intuitive. Please stay tuned!
Great Service
Commenti: It has been a great tool in allowing people to be able to contact us with questions about the services we provide.
Aspetti positivi:
Ease of setup and customization was great in getting everything going. Our web developer was able to use and modify the code easily to match the style of our website. I believe that even the most novice person can use this software easily.
Aspetti negativi:
There really aren't any cons to this software. If there were I would say that the reporting feature of web hits is much lower than the software we use to edit our webpage.
Alternative considerate:
Great Product, Great Custom Design Features
Commenti: Everything has worked as should. No downtime. Never had issues where I had to
Aspetti positivi:
Very easy to setup. Lots of options to customize the look and design. The ability to have the live chat for multiple sites is great.
Aspetti negativi:
It can get pricey once you start adding multiple agents.
Great product
Commenti: The times we have needed help, the Comm100 support has been great!
Aspetti positivi:
Easy to use and very customizable. They have added a lot of new features since we started with them and they are always trying to improve. The reporting is very easy to use. We have several employees that use the product and all of them love the program.
Aspetti negativi:
We haven't had any issues with the software. The customizable automatic answers is a great feature.
Great chat system, and it's free !
Commenti:
it allows potential customers to contact us immediately, like a chat chould do.
Additionally, it shows the visitors, where they are from, and how long they've stayed on the site.
Aspetti positivi:
We don't emphasize on the chat on our website, which is why we love the Comm100 is free. It does what it needs to do, and it does it very good, so why change ?
Aspetti negativi:
setting it up takes a bit of time, but once done, it runs smoothly
Not bad, overall it is quite good and easy to use.
Aspetti positivi:
Easy to use, no problem chatting with multiple customers. The translate feature is quite good and easy to use.
Aspetti negativi:
Too bright sometimes, sometimes cannot change the canned messages sometimes. Sometimes it just freezes
Risposta di Comm100 Network Corporation
7 anni fa
Hi Petar, thank you for your review. We're glad that you like our auto translation feature. Sorry to hear you're having issues with brightness, freezes and canned messages. It sounds like you may be using an outdated version of our Agent Console app, as this can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and you can upgrade to the latest version by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll also arrange for a member of our team to reach out to you to follow up. Thank you again, Petar!
Very pleasant
Aspetti positivi:
It is easy to work with, nothing too complicated or complex. Everything is clearly explained and easy to find.
Aspetti negativi:
Brghtness options for the system would be great and additional themes and customization options as well
Risposta di Comm100 Network Corporation
7 anni fa
Hi there, thanks for your review. We're glad that you find our live chat easy to use. For your suggestion about adding the brightness option, I've already sent this request to our product team for review. Regarding the additional themes and customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or suggestions to. If you're able to post there, our team will happily review your comments as they allow us to improve our product further in the future. Thank you again!
Amazing chat platform
Aspetti positivi:
Anything you can think of in a chat client , Comm100 can provide . I like the super detailed reports you can get about customer behavior in the chat ,which enables you to get the maximum from your conversations .
Aspetti negativi:
Would love for more variety in skins .Otherwise it's perfect .
Risposta di Comm100 Network Corporation
6 anni fa
Hi Tihomir, We very much appreciate the review and the kind words. We are happy that you are finding value from our reporting and analytics functionality. As for more agent skin variety, I will make sure this feedback gets to the right people on our product team. If you have any other thoughts to share on the product, please tell us over at our customer feedback forum (https://comm100.uservoice.com). Thanks again Tihomir!
Comm100 Live Chat
Aspetti positivi:
Easy to us, free and paid plans, and both desktop and mobile versions available.
Aspetti negativi:
Relatively limited functionalities in the mobile app.
Total Customer Control
Aspetti positivi:
This software is so easy to use. We have used this software for our Live Chat for almost a decade now and have had NO issues with it - it is flawless and always works perfectly.
Aspetti negativi:
There is nothing bad we can say about the program or the support staff.
I enjoy Comm100 it is easy to use and great wait to stay in touch with customers.
Aspetti positivi:
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
Aspetti negativi:
I don't like the fact that my reps have no way of recalling last chats, due to sometimes they have to reach back out to customers and forget to write down information.
Risposta di Comm100 Network Corporation
7 anni fa
Hi Tinesha, thanks for providing such detailed comments. We're happy to hear that you enjoy the navigation and canned response features. For recalling last chats, we would like to hear more details to better understand your needs here to see how we can help. We'll arrange for a member of our team to reach out to you to get more details. Thank you again!
