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Informazioni su RXNT
La soluzione integrata di gestione degli studi medici di RXNT gestisce le attività amministrative che richiedono molto tempo e che impediscono di fornire un'assistenza di qualità.
Price is inexpensive and easy to use software.
Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks.
Filtra le recensioni (468)
Utilizzo
Ordina per
Filtra le recensioni (468)
Alternative considerate:
Good/ Easy to learn System
Commenti:
When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges.
There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.
Aspetti positivi:
The user friendliness. Easy to navigate and train on.
Aspetti negativi:
No place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.
E-Scribe New user
Commenti: Customer service and the representative that helped with set up was very nice and helpful. [sensitive content hidden] has been very supportive
Aspetti positivi:
I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network
Aspetti negativi:
I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer.
Alternative considerate:
Inaccurate and deceptive
Commenti: Terrible. No access to the software, no access to training, the onboarding coach has zero knowledge of how to set up the software or to help in any way. The software itself is not user friendly and the language and set up is extremely cumbersome.
Aspetti positivi:
None, I have never been able to get full access or develop the system
Aspetti negativi:
There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month.
Great Software
Commenti: It has been great except for 1-2 occasions when it went down and was unusable for a few hours
Aspetti positivi:
The ability to see when a prescription was sent and delivered successfully.
Aspetti negativi:
The only Con would be when it goes down it stayed down for a few hours.
We Love RXNT
Commenti: Very happy easy to navigate so much better then the last system I used
Aspetti positivi:
Scheduler, EHR, how easy it is to navigate, very friendly user
Aspetti negativi:
I didn't have anything that I did not like about RXNT
Alternative considerate:
Pediatric Clinic
Commenti: Very good. I am happy with our choice to use this system.
Aspetti positivi:
Ease of use and low cost. All in one system.
Aspetti negativi:
It does not include a couple of features that are needed in the pediatric setting. You have to have separate tabs open for each part of the system, schedule, ehr, billing.
Beware of this product
Commenti: Poor to mediocre at best due to the delays in functionality.
Aspetti positivi:
When its working, its great. When its not, it is a barrier to care and your call schesule
Aspetti negativi:
ANYTIME you have a new phone, prepared for waiting days to be functional again. ANYTIME you have an issue, its ALL day to get it fixed. Constant poor customerservice etiquette like: "do you have an email?" YES and its confirmed on your site. Constant- oh I cant fix this part, etc etc
Long term user likes product
Aspetti positivi:
The product has excellent support
Aspetti negativi:
When functions stop working (like when searching for patient records to merge, I can no longer just hit the enter key, I have to press the search button). Also, it is difficult to cover for other providers when they are on vacation using EPCS. I don't want to change the attending physician's name (because the pharmacy will start sending me refill requests) so I don't want to do it under my account with my EPCS fob, but unless I pay for a separate EPCS when I am in a supportive role, I can't refill someone else's controlled substances.
Efficient and quick
Aspetti positivi:
It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.
Aspetti negativi:
It has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.
Great customer service
Commenti:
Excellent 10/10
As stated above great start up
Aspetti positivi:
1. Security and ability to prescribe schedule meds electronically 2. Onboarding and registration process is very thoughtfully organized
Aspetti negativi:
N/A - I have had a good experience so far and nothing negative to say.
wonder why there were no current users!
Commenti: The best way to describe is the sales team doesnt talk to implementation team and so sales happily tells you everything you want to hear but the implementation team calls you to say "I'm sorry I have to call sales to let them know they were wrong". non stop hurdles in training and ultimately not able to use the product. a waste of time being trained in modules when your templates/patient info/ super bills/fee were not put in because they are short staffed.
Aspetti positivi:
seems to be up to date with some EHR eatures
Aspetti negativi:
issues with onboarding and length of time. you would be trained on how to open patient files but ur files were still not updated...trainings were very robotic and if your info wasn't in system they recorded the training so you could go back and train yourself. the purpose was basically to just "check" the box that you were trained whether or not you got anything out of it. reps not always available I go the impression the company is very understaffed. some bait and switches when you sign up so be careful. This is not what I thought and I will look for another company.
Alternative considerate:
LOST PRESCRIPTIONS & DELAYED SUPPORT
Commenti: Hate it. Maybe if someone could fix one of our issues or actually call us it would be a different story.
Aspetti positivi:
I like that the program is cloud based and can log in from anywhere.
Aspetti negativi:
Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.
Makes charting easier
Commenti: Rxnt so far has been a great experience for our office.
Aspetti positivi:
Our providers say that it is the easiest they have found when it comes to charting progress notes. They love the option of having check boxes.
Aspetti negativi:
More steps for the office girls then what they had with practice fushion, was the only con we had.
Why did I wait so long
Commenti: I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day.
Aspetti positivi:
There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family.
Aspetti negativi:
The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.
Too many clicks and glitches
Commenti: I am not a fan. I tried to work with it. Thought all the charges were standard things until I started talking with more colleagues. The system is not easy and, frankly, with improvements in technology, this system should be more intuitive and user friendly--especially for my patients.
Aspetti positivi:
It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on
Aspetti negativi:
You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing.
Cheap, but functional
Aspetti positivi:
Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team
Aspetti negativi:
Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info
Risposta di RXNT
3 mesi fa
Hey Gene, we're sorry to hear that you're having trouble with outages, templates, and autosaving. I'm sure that's been frustrating, but we're here to help! Please reach out to [email protected] with more details on your current issues or if there's anything else we can help you with.
Nothing that can't be fixed
Commenti: Any issues I have had was easily fixed by contacting RXNT, and they always followed up to ensure the problem was fixed before they closed a ticket. They are prompt and courteous on handling any issues that may arise.
Aspetti positivi:
The software is very easy to use and there are minimal glitches in the system. There are many helpful topics that can aid you on your way through the system. I love the way you can actually chat with someone online rather than have to call and wait for hours before someone finally picks up the phone.
Aspetti negativi:
The only real issue I seem to notice is the way it will duplicate a patients information making the patient have two profiles. If the patient has a profile in the system and this rarely happens, and you try to update their information, it will sometimes duplicate the patient making them have the old information in the system and the new information. Also, it seems as if the patients phone numbers get altered some sort of way without us touching them. Again, this rarely happens.
Dan Rash's RxNT experience
Aspetti positivi:
I absolutely love this app, and it has been an integral part in improving our patient care and management/delivery of medications. My favorite part is the integration with our physician team, where the nurse can enter an order for a controlled substance and the doctor can sign electronically in real-time. This is especially helpful for patients with urgent needs who need local pharmacy fills.
Aspetti negativi:
I don't like how the new setup passwords are only good for a short period of time. This makes the onboarding process a bit difficult.
E-Rx : Easy to install, easy to use
Commenti:
Our experience has been excellent. Easy to install, easy to use, very good customer service. My Project Coordinator [SENSITIVE CONTENT] has been very very responsive and a huge help with big and little issues. She always responds to me.
[SENSITIVE CONTENT] is the best!
Aspetti positivi:
Easy to install, easy to use. I am an admin who takes the messages off our Prescription Refill recorded line and enters them to the four doctors' pending Rx lists. I use RxNT E-Rx every day and almost all day! There have been a few small glitches, but RxNT has worked quickly to resolve them.
Aspetti negativi:
As the person who enters prescriptions for multiple MDs, I have run into one issue. I you happen to forget to change the 'writing as' doctor before entering scripts for a particular patient, you cannot change the name and keep the info you have already entered. It's not a big deal for one script, but if you have entered multiple scripts or dose changes or new medications, and then realize you have done so under the wrong doctor, you lose all that info when you change the 'writing as' doctor. I have sent my idea to the RxNT development team and hope they are able to change this.
Only use for cloud storage
Commenti: Poor. Implementation was clunky, the templates still are not correct, and customer service has been apathetic at best and generally unresponsive to customer needs. Would not recommend. Looking in to switching, which will be onerous to switch over all chart records - but this is clearly not designed for ease of use and client support.
Aspetti positivi:
Should - in theory - be easy to use, however, there are many flow problems and steps that make it not entirely user-friendly. It's a glorified Cloud storage solution.
Aspetti negativi:
Do not expect your needs to be met efficiently or any problems addressed quickly. Customer support has - by far - been an arduous experience using this product. The faxing system is frequently broken or down, thus crippling practice flow. No care on the part of the support team, still has not been resolved in over a month, leading my practice to find another solution for faxing chart records - as we can no longer fax directly from the patient chart. Support does not reply and does not send updates as to when we might expect a resolution, thus leaving the problem in limbo.
Billing Module
Commenti: Pro: customer support is very responsive. Con: several times emails have been sent with screenshots of the issues and the tech's response is basic user instructions that do not actually resolve the problem and feels condescending. Would rather it take a little longer, do a screen share with the the tech, or whatever it takes to make sure the actual problem is understood by the representative so that they can give a proper resolution the first time. The billing portion of the software is easy to use once it is set up. However, RxNT partners with Change Healthcare which can be difficult to communicate with of you are not tech saavy.
Aspetti positivi:
The ease of billing once the product is set up is nice.
Aspetti negativi:
The reporting feature is less user friendly than other software I have used.
RXNT Evaluation
Aspetti positivi:
The ease of use and clarity are superb and well executed.
Aspetti negativi:
One of our least favorite modality is the inability to merge same patient accounts. After 2 calls and chat online with a rep- it still does not work.
Ripoff Artists
Commenti: Reasonably good program while I used it. Worthless when I needed help.
Aspetti positivi:
Software works well - a few glitches, but no major troubles.
Aspetti negativi:
I used the software for over a year and found it useful. I then had a practice change and no longer needed to use it, but forgot that it was an "auto renew" payment system. When I was informed it had renewed I contacted the company immediately and was told I was out of luck - that they don't issue refunds. I had to pay them over $700 for a program I no longer used and had no intention to use. Customer service was of no help. Unethical, unreasonable.
RxNT
Commenti: Overall, satisfied.
Aspetti positivi:
Easy to use, available for mobile use--helps with after hour requests.
Aspetti negativi:
I cannot get the technical department to contact me. The font in the software is too large and I am unable to see a full prescription in the panels for Pending and Pending Requests from the Pharmacy. They are now telling me I need to contact an IT person because changing the font under settings in my computer does not affect the font in RxNT!!! Need more reasons for voiding a prescription--the ones given sound like the patient is at fault which is often not the case. Way too easy to have two profiles for one patient (when a pharmacy sends in a request vs. when we enter the patient) over a minute discrepancy--i.e., one has listed the home phone and the other has listed the cell phone, but address, name, and birthdate are all the same. Trying to figure out the discrepancy and getting the two files merged is sometimes impossible!
Love the whole package
Commenti:
Great!
Customer support has been there to sort out any issues that arise.
Aspetti positivi:
The full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only
Aspetti negativi:
Inability to post patient's co-pay to their account at the time of their appointment; this only gets posted once the insurance returns claim.