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Informazioni su Vtiger CRM

È utilizzato nei team di vendita Agile per aumentare la produttività delle vendite, eliminare ostacoli nei processi e, infine, raggiungere gli obiettivi di fatturato.

Ulteriori informazioni su Vtiger CRM

Aspetti positivi:

The Customer Service Team when we have questions or require troubleshooting is extremely prompt and helpful.

Aspetti negativi:

If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads.

Valutazioni di Vtiger CRM

Punteggio medio

Facilità d'uso
4,1
Servizio clienti
4,2
Caratteristiche
4,2
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,3/10

Vtiger CRM ha una valutazione complessiva di 4,3 stelle su 5, calcolata sulla base di 338 recensioni degli utenti di Capterra.

Hai già usato Vtiger CRM?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (338)

Davide
It Manager (Italia)
Prodotti chimici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Ottimo Crm

4,0 2 anni fa

Commenti: Lo utilizzo da ormai oltre 7 anni come CRM per un piccolo reparto aziendale. Ottimo software, lo consiglio specialmente per le persone a cui piace modificare e modellare al meglio, in base alle proprie esigenze, il Crm . Sicuramente il punto a favore di questo software è la quasi completa possibilità di adattarlo alle proprie esigenze. Con i moduli aggiuntivi, alcuni gratuiti ed altri a pagamento, si può allargare a molte esigenze diverse.

Aspetti positivi:

Ottimo CRM, facilmente impostabile con un minimo di conoscenza del software. Tutti i campi, eccetto alcuni obbligati che si possono comunque spostare, sono personalizzabili a piacere. Qualche difficoltà di compatibilità con sistemi android per utilizzare appieno le funzioni nelle versioni precedenti, ora risolte dalla versione 7 in poi.La versione freeware è già decisamente migliore di molte altre anche a pagamento.

Aspetti negativi:

Ho trovato alcune difficoltà nella migrazione del database dalla versione precedente all'attuale poichè i campi non coincidevano perfettamente e quindi non venivano memorizzati correttamente. Poi risolto modificando manualmente i parametri.

Paolo
Product Manager IT (Italia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Alternative considerate:

E' il crm "di partenza economico" migliore

5,0 2 anni fa

Commenti: Stavamo progettando un nostro crm interno per documentazione, avanzamento progetti, anagrafiche clienti...abbiamo scelto altro tanti anni fa ma credo che vtiger sia uno dei crm migliori in assoluto

Aspetti positivi:

E' un crm dove non si pensa a nulla; è così grande il progetto che si trova sicuramente il modulo adatto alle proprie esigenze. Con le ultime release è al passo con i tempi e si può personalizzare qualsiasi campo, occorrenza, proprietà, modulo.

Aspetti negativi:

L'ho testato tanti anni fa e decisi di cambiarlo con qualcosa di meno "bloccante" ma se tornassi indietro credo che sceglierei di nuovo vtiger come base di partenza per i miei progetti

Claudio
Sistemista (Italia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Per la gestione dei contratti attivi

5,0 2 anni fa

Aspetti positivi:

è facilmente personalizzabile per ogni esigenza

Aspetti negativi:

Nulla, funziona bene da anni, genera dei bei report e fa quello che serve

Gabriele
Marketing specialist (Italia)
Ambiente ed energie rinnovabili, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Sistema di CRM affidabile

3,0 2 anni fa

Commenti: E' stato il primo sistema CRM utilizzato.

Aspetti positivi:

Il prodotto è facile da utilizzare, seppur in certe sezioni non sia di immediata comprensione.

Aspetti negativi:

Ha meno funzionalità rispetto ad atre piattaforme CRM

Daniele
Libero Professionista (Italia)
Contabilità, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Vtiger Crm

5,0 2 anni fa

Aspetti positivi:

Vtiger CRM penso che sia uno dei migliori software CRM che abbia mai utilizzato in questi anni.Facile da comprendere e da utilizzare, è strutturato in modo che si sappia sempre dove inserire i dati, è personalizzabile e si possono creare vari moduli per le proprie necessità

Aspetti negativi:

la configurazione iniziale richiede molto tempo

Gabriele
Impiegato (Italia)
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Un buon prodotto CRM

4,0 3 anni fa

Aspetti positivi:

Buona piattaforma CRM, espone funzionalità interessanti per la gestione dei dati aziendali (ad esempio Gestione dei Ticket e rendicontazione degli stessi, fatturazione etc)

Aspetti negativi:

L'interfaccia è completa e accattivante, ma non sempre intuitiva.

Giovanni
Responsabile Ufficio Sicurezza (Italia)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Valutazione Vtiger nell'ambito dei processi aziendali

3,0 3 anni fa

Commenti: Gestione dei processi aziendali principalmente legati alla gestione dei ticket

Aspetti positivi:

Le principali caratteristiche che hanno determinato la scelta della soluzione sono: 1. Semplicità di utilizzo 2. Facilità di implementazione

Aspetti negativi:

La soluzione nel tempo ha mostrato alcuni limitati legati principalmente alle funzionalità disponibili

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Vtiger soddisfatto

4,0 anno scorso

Aspetti positivi:

L'interfaccia grafica è molto intuitiva sono semplici le form di inserimento.

Aspetti negativi:

Un po' brigoso l'avvio ma poi molto fluido.

Paulo
Paulo
Gerente Comercial (Ingeniero de Ventas en Telecomunicaciones) (Bolivia)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Easy to use and customizable

5,0 5 anni fa

Commenti: I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Aspetti positivi:

Its really easy to use and there are many options to customize the user experience

Aspetti negativi:

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Carlos
VP of Sales (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Vtiger CRM vs Competition

5,0 5 anni fa

Commenti: overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Aspetti positivi:

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Aspetti negativi:

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Nathan
Director (UK)
Internet, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Versatile and scalable

5,0 mese scorso Nuova

Commenti: Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger.

Aspetti positivi:

The ability to customise the CRM to your business requirements.

Aspetti negativi:

Connecting modules together can be tricky for beginners.

Thomas
CEO (Germania)
Automazione industriale, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

QTE Training likes VTiger

3,0 5 anni fa

Commenti: See section pros

Aspetti positivi:

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Aspetti negativi:

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

John
Marketing Manager (Australia)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Salesforce Killer

5,0 5 anni fa

Commenti: I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Aspetti positivi:

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Aspetti negativi:

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

Alex
CFO (USA)
Materiali da costruzione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Flexible and complete package

5,0 5 anni fa

Commenti: We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

Aspetti positivi:

Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

Aspetti negativi:

I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

Aman Preet
Aman Preet
Developer (India)
Utente LinkedIn Verificato
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Pros and cons of Vtiger CRM

4,0 2 anni fa

Commenti: Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM.

Aspetti positivi:

Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.

Aspetti negativi:

Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.

Andrew
Andrew
Managing Director (UK)
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

One of the better Open Source CRM platforms

3,0 2 anni fa

Commenti: We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.

Aspetti positivi:

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Aspetti negativi:

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Convenient as SaaS, but not designed as SaaS

4,0 3 anni fa

Commenti: My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.

Aspetti positivi:

The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.

Aspetti negativi:

It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

Hanane
Freelance (Marocco)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

The great app

4,0 6 mesi fa

Commenti: A very wonderful experience and still like you

Aspetti positivi:

For ease of use .It offers a range of features for smaller companies

Aspetti negativi:

A very good application in which there are no downsides

Tim
Pm (Kenya)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

An affordable yet capable CRM for businesses of all kinds

5,0 2 anni fa

Commenti: I beleive vtiger was the reason we were really able to be comfortable in sales automation,

Aspetti positivi:

When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.

Aspetti negativi:

The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way.

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Too many feature gaps

3,0 5 anni fa

Commenti: I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done.

Aspetti positivi:

It has a lot of customization features. Support answers promptly.

Aspetti negativi:

Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience.

PAOLO
Software development (Italia)
Automazione industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy, Customizable, Always present to help you

5,0 5 anni fa

Commenti: The possibility of using a smartphone app has solved several problems especially when you are out of the office

Aspetti positivi:

We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use. We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software. The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger.

Aspetti negativi:

Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list

Cristian
Service Desk Analyst (Messico)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Fast, efficient and easy to use

5,0 5 anni fa

Commenti: I am glad to have found this online software. Our efficiency has increased; we do more work in less time. It helps us make better decisions with the reports. It is accessible from anywhere as long as we have access to the internet, it doesn't require any installations and can be accessed from a PC, tablet, smartphone or laptop. in conclusion, I can happily recommend it.

Aspetti positivi:

Never have I been more efficient when doing tedious tasks, Vtiger surely helps me accomplish this work by allowing me to create detailed daily or weekly report templates. These parameters can be modified at any time to satisfy future needs. It helps us stay under established SLAs with its management tickets interface and notifications. The management console or interface it is very easy to understand, detailed information about any new case is displayed to conveniently. Any other necessary information can be located in different tabs of the menu.

Aspetti negativi:

Overall, this CRM software has delivered all of the required needs I have for my organization, however, just like any other software out there you will always stumble across a learning curve. If Vtiger documentation was easier to locate and have it always in a link inside the interface management console to reach to, I would not ask any more from this CRM software.

Robert
Founder & CEO (USA)
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

VTiger is awesome.

3,0 5 anni fa

Commenti: We are using VTiger of course for helping customers with support cases; however, where VTiger *really* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this. Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger.

Aspetti positivi:

For the price, it is definitely the best CRM around.

Aspetti negativi:

Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible.

Jonathon
Marketing manager (Canada)
Sicrezza e indagini, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Fantastic Software

4,0 8 anni fa

Commenti: Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great. Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great. Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues. Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution. Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over.

Aspetti positivi:

Easy to use and to customize Big community of developers and support community Continued development and updating with new features A lot of out of the box features on demand and open source available Inventory tracking

Aspetti negativi:

Open source needs a paid extension to sync with Accounting software Needs a few features to be a more all in one solution (not including accounting)

Zandre
Tier 2 Network Support Engineer (Sudafrica)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Continued: VTiger

5,0 3 anni fa

Commenti: This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform. Overall experience is great, I have fully accustomed myself to the software and do not have any problems with it.

Aspetti positivi:

Case/ticket tracking and administration on VTiger is extremely useful. VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications.

Aspetti negativi:

Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything. The site becomes unreachable for about 20 minutes and restores thereafter.