Da 18 anni aiutiamo le aziende
a scegliere i migliori software

Informazioni su CareCloud

Suite completa di app integrate per la gestione degli studi medici compresi gli aspetti amministrativi, finanziari e analitici.

Ulteriori informazioni su CareCloud

Aspetti positivi:

The look of the software is pleasant. From a billing standpoint it is convoluted and tedious.

Aspetti negativi:

According to our providers, Charts 2.0 EMR is hard to navigate.

Valutazioni di CareCloud

Punteggio medio

Facilità d'uso
3,8
Servizio clienti
3,4
Caratteristiche
3,5
Rapporto qualità-prezzo
3,3

Lo consiglieresti?

6,0/ 10

CareCloud ha una valutazione complessiva di 3,6 stelle su 5, calcolata sulla base di 110 recensioni degli utenti di Capterra.

Hai già usato CareCloud?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (110)

Donna
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Very pleased

5,0 9 anni fa

Commenti: We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

Aspetti positivi:

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

Aspetti negativi:

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Laura
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Seamless workflow and great support

5,0 9 anni fa

Commenti: CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Aspetti positivi:

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Aspetti negativi:

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Paul
CEO (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Would not recommend

3,0 2 anni fa

Aspetti positivi:

The look and feel is the best thing about it.

Aspetti negativi:

Features are broken and they refuse to fix until you threaten to leave. Then they will try and hold you to an auto renewal clause imbedded in a MSA. Be very careful before you sign anything.

Brenda
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Care Cloud

5,0 9 anni fa

Commenti: The company I work for has been with Care Cloud for over two years now. I love the program because it is very user friendly and is able to handle the work load of a busy practice.

Aspetti positivi:

The program is user friendly which makes it easy for us to train new staff. The customer service is above outstanding.

Aspetti negativi:

I don't have any cons at this time.

Heather
Heather
USA
Ha utilizzato il software per: Non specificato
Fonte della recensione

Carecloud is awesome!

5,0 8 anni fa

Commenti: Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

David
physician (USA)
Studi medici, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

buyer beware!

1,0 2 anni fa

Commenti: Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility

Aspetti positivi:

There is not a single good thing I can cite from our Carecloud experience.

Aspetti negativi:

Horrendous off-shored customer service and billing.

Utente Verificato
Utente LinkedIn Verificato
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Care Cloud implosion. Do not consider in your EHR SEARCH.

1,0 3 anni fa

Aspetti positivi:

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

Aspetti negativi:

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Carol
Carol
office manager (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

Many issues

1,0 3 anni fa

Commenti: I have never used a system that goes down as much as this one does and locks me out constantly , the customer service is even worse

Aspetti positivi:

NOTHING , it is horrible and no one wants to help

Aspetti negativi:

THIS SOFTWARE IS AWFUL , worst i have ever experienced

Utente Verificato
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Needs more intuitiion, more ease of use for staff and physicians

3,0 6 anni fa

Aspetti positivi:

Has general functions that area easy to use for staff and physicians but lacks the robust total functionality that would make the entire practice thrive with this product.

Aspetti negativi:

Needs far more intuition, ease of use, proactive functionality, less mouse clicks, intuitive guidance to next screens, more face time with patients

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Prova gratuita
Fonte della recensione
Fonte: GetApp

Great Service!

5,0 9 anni fa

Commenti: We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Aspetti positivi:

Great Reporting Easy Scheduling

Aspetti negativi:

Hard for patients to make payments on-line

Marie
Physician (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Recurring appointments are on the schedule for good-these recurring appointments can't be deleted

3,0 4 anni fa

Aspetti positivi:

It has all features of billing, scheduling and charts in 1

Aspetti negativi:

can't delete recurring appointments in bulk, and can't modify the times of these recurring appointments once they are set. What is the point of having a recurring appointment feature if any changes will have to be made individually anyway?

Mila
Medical director (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

continuous problems

1,0 5 anni fa

Commenti: We purchased this system about 5 years ago and were very happy with it's performance. Over the last 3 months, however everything changed. The system fails every day on continuous basis. Customer support is useless as they are reading off the script instead of actually trying to help. Noone is transparent as to what seems to be the problem and noone seems to be able to help. WE will be looking for other systems

Aspetti positivi:

The system was very user friendly and was easily modifiable to our needs.

Aspetti negativi:

Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems.

Mayra
Patient Service Representative (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

CareCloud review

4,0 4 anni fa

Commenti: Overall I like the software.

Aspetti positivi:

Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

Aspetti negativi:

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

Carla
Practice Administrator
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Everything that we need is always in the next phase, with no timelines or details of a plan.

3,0 7 anni fa

Aspetti positivi:

The patient check-in screen is really easy to use; you drag and drop. Plus, the patient pictures are great.

Aspetti negativi:

The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback. We currently have them doing our billing; once we bring billing in-house, we lose our client support representative, which was our only saving grace on trying to get some answers and get anything done. The billing is not good; many of our insurance companies won't take their calls anymore. When we take over a case that they are supposedly working on, we are told not to do our own billing. Our billing specialist can get the issue cleared up in 1 phone call and CareCloud will have been working on it for months. The notes left by the case support people are horrible. They don't make sense, it doesn't really say what they've done, and it is the same comment time after time, and nothing gets resolved.

Lashun
medical assistant (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Great software

5,0 5 anni fa

Commenti: Its a great application for making appointments and managing the flow of the office.

Aspetti positivi:

That its very user friendly and always updating to improve the quality.

Aspetti negativi:

Not much to dislike. Care cloud does everything my office needs it to do.

Sandra
Chief Medical Officer (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

CareCloud personal review

5,0 6 anni fa

Aspetti positivi:

User friendly. All in one EMR. Friendly and helpful customer service Frequent updates

Aspetti negativi:

If you integrate Breeze with CareCloud it’s a bit buggy. Doesn’t always transfer information into CareCloud.

Michael
Executive Director of Franchising (USA)
Salute mentale, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Great Analytics

4,0 7 anni fa

Commenti: Carecloud Charts is a good product. Consider the options and see if it's right for you.

Aspetti positivi:

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Aspetti negativi:

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Shanda
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Never again

1,0 6 anni fa

Commenti: Fair

Aspetti positivi:

Easy input of information but you can loose your information quickly

Aspetti negativi:

Takes to long to repair important items

Debra
RN
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

EHR Review of Carecloud

2,0 8 anni fa

Commenti: Care Cloud looks nice but is not a 100% user friendly system. There are too many spots to type in the same information and not all of it transfers or rolls over from page to page or encounter to encounter. Even though the EHR selection allows you to select templates to use, it doesn't allow you to create them to fix your exact needs and only parts of it is able to roll over into the next note. There is not a place to manually type in imaging/labs results and the ones they give you to select from are very limited. The insurance section in the patient's charts do not show effective dates even though it is a necessary information in order to put the insurance in. You can not manually add in insurance carriers you have to use there list, and I have found insurances like work comps that are not listed in there list. You have to go thru multiple screen to check in a patient and to find a co-pay, that make it very time consuming.

Aspetti negativi:

Dose not work with iPad and tablets, even thou they advertise it dose. Also not compatible with any speech recognition software like Dragon. They will do update in the middle of the day.

BARBARA
BILLER (USA)
Contabilità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

LOVE THIS SYSTEM

4,0 5 anni fa

Commenti: I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS

Aspetti positivi:

ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

Aspetti negativi:

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

Barbara
Therapist (USA)
Salute mentale
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Happy with CareCloud

4,5 9 anni fa

Aspetti positivi:

I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.

Aspetti negativi:

There's not much I don't like. It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

Rosemary
Medical Receptionist (USA)
, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

ONE OF THE BEST EMR PROGRAMS

5,0 7 anni fa

Aspetti positivi:

OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

Aspetti negativi:

AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

Heather
Office Manager (USA)
Salute mentale
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Overall CareCloud Rocks

5,0 9 anni fa

Aspetti positivi:

Its very user friendly and for the most part CareCloud will implement and make updates that are suggested and/or requested from its customers.

Aspetti negativi:

Little overpriced since we do not use off of the features it offers. Wish you could only be charged for certain features used.

Denise
USA
Ha utilizzato il software per: Non specificato
Fonte della recensione

Sales team misleading and awful software.

1,0 9 anni fa

Commenti: If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

Thuha
M.D.
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

CareCloud EHR

1,0 8 anni fa

Commenti: Poor experience had to call IT/customer service numerous times and did not get anything achieved. Lots of glitches and needs reloading; see cons below.
Do not recommend at all due to cost and functionality.

Aspetti positivi:

e-prescribing copies previous notes.

Aspetti negativi:

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.