Recensioni su Phorest

I have this software for last 7 years and think it is the best in the market

Commenti: I think this software is great. Contact to client is easy, online bookings, easy in use etc.

Aspetti positivi:

This system is easy to use, i like that there are regular updates to make its better and better. Very good support, too.

Aspetti negativi:

I would like if the working with the database on the pages would be easier. For example- if you work on clients database if you go from page 1 to work on page 2 to delete or archive some client the system automatically brings you back to page one. It is quite annoying if you are working on page 5 and you would like to work with more than one client on this page. You constantly have to scroll the system from page one. (I am not sure I explained this correctly :))

Pros & Cons

Commenti: It has been very good overall. Recently there have been some glitches at one of our locations and response to correct it has been slow.

Aspetti positivi:

Appointment scheduling, sales reports, and time keeping

Aspetti negativi:

Unable to open multiple screens at a time. Can only view one screen of information.

Bait and Switch

Commenti: Needless to say, we are looking at other systems and will be cancelling as soon as possible.

Aspetti positivi:

Roster works well. Appointments scheduling

Aspetti negativi:

Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality, so I find myself toggling between the 2 to get the information I need. And most importantly, there was not honest full disclosure from sales on what was included AND that we would be locked into a 1-year contract that will be automatically renewed unless you give no less than 2 months notification in writing to cancel. Most systems do not have a contract. Be careful of the SMS texts and what is included versus extra. Things that are included in most other systems are extra with Phorest. On multiple occasions we had to reach out to get a function added that we should have had from the beginning. Each time I try to get do something and I use the help function, go to our system and we don't have the functionality that their instructions give.

Technology with quality

Commenti: I’ve referred every stylist I know to use the system. The reviews on Google alone have been a wonderful perk.

Aspetti positivi:

Technology and willingness to always update

Aspetti negativi:

The cost/charge per text. And the text line not being able to go to just one employee.

10/10 for phorest

Commenti: I have a great experience with phorest, my coach is amazing and we have seen a lot of success from having phorest

Aspetti positivi:

The support I receive is awesome! As a busy salon owner I need to be able to have support quickly when things arise.

Aspetti negativi:

I love it all, I would like a wait list guests can self add too, that would be a great feature

Favorite Salon Software

Aspetti positivi:

Phorest is very versatile, so it offers options that work with each salon's specific needs. I also love the customer service. They quickly answer any questions that I have.

Aspetti negativi:

Some of the technology is is beyond me, but again, they are there to help!

Ok System with horrible customer service and no follow up

Commenti: I’ve had a ton of ups and downs from day one. Beware what the sales team promises because it’s not likely true. And good luck if you want to streamline marketing and your online store. The store will not sync with any social media or selling platforms, so it’s essentially useless. Marketing is decades behind anything else out there.

Aspetti positivi:

POS system is good. Easy product setup.

Aspetti negativi:

The worst customer care I have dealt with in a very long time. The online store is very sub-par. Marketing looks horrible. System and app do not work well together. Way to expensive for the service you receive.

Unprofessional Company with hidden charges and poor data management

Commenti: I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their appointment but it just doesn't work, yet they charge an extra £40/month for it. Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each location to run reports or get stock information which is very time consuming. It also doesn't link into any other software or marketing software so you have to do work arounds and manual exports if you want to use your client data in facebook or email marketing. The email and text marketing within Phorest is expensive and poor quality compared to industry specific software so another downside to Phorest. There are many much superior softwares available that are cheaper, easier to run and integrate easier into other business softwares. Having stuck with Phorest for over 5 years now I wish I had made a move to better software years ago.

Aspetti positivi:

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Aspetti negativi:

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information without my knowledge, I only discovered by accident and it turned out to have been an issue in their software which they denied to begin with but then had to admit it was their fault. I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark. A few years ago they made a major to how their online booking system worked, but didn't inform any of their clients so all our online bookings on our website went down and again it took a few weeks for them to admit the mistake was theirs, but it still cost me thousands with my website developer to re-design my website to overcome their change which is incredibly poor change management and poor knowledge of their customers and how they use the software.

Poor customer care

Commenti: As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base.

Aspetti positivi:

Client management Client connect Email marketing

Aspetti negativi:

US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better. Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use. When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous.

Best Ever!

Commenti: Best POS for my hairsalon I recommend Phorest to all the business owners I know.

Aspetti positivi:

I love Phorest it makes my job as an owner and manager so easy! The reports and the online booking system is awesome!

Aspetti negativi:

I would like a way to go through the client list to monitor 1 time visits from a few years a go to the rest of the regular clients that have maintained visits to archive them for a better idea of traffic.

Great Software, Great Support but could be improved

Commenti: The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

Aspetti positivi:

This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy! No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

Aspetti negativi:

What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments. What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team! The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

The best software ever!

Commenti: Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Aspetti positivi:

The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Aspetti negativi:

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Only good as a diary- old fashioned software

Commenti: Disappointed with the software.

Aspetti positivi:

Great diary features, staff rostering also quite good.

Aspetti negativi:

Useless for marketing, their ‘upgraded’ marketing suite is frustrating and not at all user friendly. Take hours to produce a simple newsletter it’s not worth using, and if you want to save a draft to re visit later, good luck trying to find it. Customer service don’t really want you to call, so I’ve just been cut off again. They do answer support tickets but on another day, so it’s all a bit slow, and if you’re a busy salon, it’s not the best.

Ehhhh

Aspetti positivi:

Wonderful if you have multiple locations. Constantly getting updated, and can be used on multiple platforms!

Aspetti negativi:

The marketing is inferior, difficult to share reviews, difficult to modify existing prices and services

Marketing great actual appointment booking not so great.

Commenti: Luke was the only one who actually helped with the nightmare that is your company. I realize new software takes time and a learning curve but this experiance has been a nightmare. What was supposed to be my go live date came and went we are not live as you said but you had the audacity to charge me none the less. When I called to see what was going on the phone numbers for technical support were disconnected, leaving me to scramble and email everyone who has ever emailed me of the 7 emails only one man got back to me and only after 2 hrs. When I paid for set up fee I expected my system set up especially after I answered the long detailed questionnaire you had me fill out. Problems are still not fixed and no end in sight.

Aspetti positivi:

Marketing is the only strong point

Aspetti negativi:

When you make an appointment and then change the timing of the first service any services after don't update thier time so you have to delete the services and then add them back in this is a problem in witch a few lines of code in your software could fix this. This would be a better use of an update then more marketing especially if you want to be compared to stx, millennium and salon iris.

Great company, great people, great service

Commenti: When choosing to go into business it was important for me to do research on salon software systems. I looked into the pros and cons of a few different companies. A couple of the things I took into consideration were the start up costs and how the company can help us grow. Phorest came out out on top by a mile. The start up cost where competitive and came with benefits that other companies where not offering (at the time) A few of the key things that where important for the business in my point of view are our online presence. Phorest a comany in my opinion are forward thinking they provided us with the means to book online directly too our appointment page, a salon branded app along side the option to post our feed back directly to facebook, Twitter and Pintrest. This has served endless benefits for us. It's provided us with new clients who have found us directly from Google based on our facebook reviews. Not to mention the benefits of having those reviews In the first place good or bad. The level of customer service received every time we have contact has been inpecible to say the least. Always greeted with a friendly voice at the other end of the phone and any and all issues are resolved promptly. There level of comunication is high and you are never left wondering what's happened when in the unfortunate instance of a glitch in the system. It is very clear they are a company who care about its clients and are always on had with great new marketing ideas and promotions! I genuinely feel our growth as a business is just as important as there own. Which in comparison to other conpanies I looked into this stood out a mile. I am very happy for choosing Phorest and I have recommend them to my salon owner friends near and far and will continue to do so.

Good Software but it can be better

Aspetti positivi:

easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus .

Aspetti negativi:

few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too for example Paymentmate software from phorest needs to be released Please bring reprint receipt option on appointment page Please add currency calculater on cash up user voice needs to be redesign

Phorest are leaders in their field

Commenti: I just wanted to say how amazing the phorest software and the people who work for this company are! I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue. This coupled with the amazing customer service gives me no reason to ever leave :-) Up the great work xxxx

Aspetti positivi:

The layout and ease of use

Aspetti negativi:

The layout and ease of use

Great Software!

Aspetti positivi:

First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section.

Has many great features that help streamline and automate our customer database and interactions.

Commenti: Ease of booking and streamlined customer connection.

Aspetti positivi:

Many systems already in the software make our interactions with our clients easy and efficient. Great booking software with plenty of report analysis to check our growth and progress. They listen to consumer suggestions and are constantly improving the software and adding new features.

Aspetti negativi:

Some of the clickable icons are not obvious or intuitive. Some text that can be clicked on for additional options doesn't always look like a clickable button.

Phorest software

Commenti: I looked at lots of systems and Phorest was one of the first but I was apprehensive at paying the initial outlay especially as I had already used a system for a couple of months which didn't work for me. I trialled a few different systems but nothing fitted right with me so I re-visited Phorest and it looked amazing. I took the plunge and at the training I kept saying "I can't believe how easy this is to use" Honestly I can't believe how much time I wasted looking at other systems. All I can say is you get what you pay for. Phorest is easy to use, it does everything apart from making your patients tea and coffee! It works on iPads, iPhones, the training is excellent and company support is amazing, they really want to work with you and grow your business. It only lost one star as we can't go totally paperless at present but I know they are looking into this. Best decision I have made and it is so professional.

Aspetti positivi:

Easy to use and easy on the eye Lots of reports Text and email templates or make your own Stock taking I love everything about it actually!

Aspetti negativi:

Will be good to be able to go totally paperless at some point but I know this will come to the future

Good soft ware

Commenti: i do like it but probably will change to different software

Aspetti positivi:

"organised my appointments centralised my information stock staff etc "

Aspetti negativi:

Hasnt improved my no shows , its expensive , can be complicated at times , love the gift card system again expensive . cannot upload enough photos per treatment . still no consents available recently alot of disruptions in service

Brilliant cloud based solution

Aspetti positivi:

I really like the way the system confirms appointments and manage the entire inventory. You can monitor the entire staff and accordingly your clients will be attracted.

Aspetti negativi:

while conversating with clients there is nothing specific to maintain their requested data, which can actually be noted.

Couldn't do without it

Aspetti positivi:

Easy to use great content makes running a salon Easy.staff kpi and tracking performance .great customer service problems always solved

Aspetti negativi:

There is nothing I don't like.online booking can be messed up sometimes .I also don't like the stock system too hard to manage

The Crem de la Crem of Salon Software

Commenti: Overall Impression:
I have been a customer of Phorest for the past 4 years, over that time I've seen the software improve and evolve with the needs of busy salon owners. The owners of the company and all of the staff have a real passion for the product, and invest heavily in their time and expertise with any issue Salon Owners have. For the Salon Owners who really want to take control of the day to day running of the salon and have ambitious plans to grow then Phorest is a worth while investment. Also know that Ronan and his team are not sitting at home enjoying there product, they are innovating and improving on a regular basis. Pros - Cloud Based, Support is excellent, they offer outstanding training and customer service, they listen to their customers with User Voice, and they genuinely care about your business. Business Blogs with Guest speakers is great. Cons - It's hard to find a con, I look at the software with 2 eyes, from a Salon owner who uses it and a Salon Owner Accountant who recommends it. If I have a con I know I can send an Email to Ronan, and we will discuss it, usually find a solution within the software it's self or we'll start to work on it implementing improvements.