Recensioni su GuestPoint

GuestPoint does it all!

Commenti: Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need. Centium Software's customer service has exceeded our expectations from day one.

Review from Eureka Lodge and Lake Inn Ballarat

Commenti: GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve.

Aspetti positivi:

easy to use and responsive support team!

Aspetti negativi:

sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.

Great software but room for improvement

Commenti: GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending invoices and statements is easy with GuestPoint. It connects with our food & beverage POS seamlessly. It would just be nice if there online version of GuestPoint was faster and more reliable.

Aspetti positivi:

GuestPoint is easy to use. The reservation screen is well laid out and the system works well with our channel manager. GuestPoint support is great.

Aspetti negativi:

The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen. The cost of connecting our eftpos terminals to GuestPoint is much more expensive than I expected.

Good company to deal with

Commenti: We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect.

Aspetti positivi:

The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.

Aspetti negativi:

The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.

A must Software to use for your Hospitality business

Commenti: Would highly recommend Guestpoint and the team

Aspetti positivi:

Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.

Aspetti negativi:

I cannot think of anything right now. All is wonderful Thank you

Look no further than GuestPoint...

Commenti: Takes the stress out of running a busy accommodation property.

Aspetti positivi:

I have been in the Motel & Management Rights Industry for 30+ years. I have used numerous PMS when working as a Relief Manager and without doubt GuestPoint is my favourite. It is so user friendly and their Customer support is second to none. Love how OTA bookings drop in seamlessly and their credit card number drops into the cc vault.

Aspetti negativi:

Nothing, not applicable. Love all the features and ease of use.

Easy to use and manage

Commenti: Overall the system is easy to use and can be customised to suit the property well.

Aspetti positivi:

Guestpoint was easy to pick up when we inherited the software when taking over the management of the property. It was easy to customise and can see where the benefits were straight away

Aspetti negativi:

The reporting system is not as detailed as I would like and it can be hard to forecast

GuestPoint.

Aspetti positivi:

I like the transparency of the product. We run a small to medium size Motel and this programme does every thing that we need.

Aspetti negativi:

There are no features of GuestPoint that I dislike. I find it easy to understand and navigate all the tabs in the programme.

mine

Commenti: services now have gone backwards again, dont like that at all

Aspetti positivi:

what you see is what you get. 12345677889901

Aspetti negativi:

services now off shore and is not acceptable. I always gain recall when away from desk. Takes days to fix some issues

Very Happy Customer

Commenti: Changed to reconline. [sensitive content hidden]
was very patient with us when trying to change over from resonline to reconline. Good work [sensitive content hidden]
. Thanks for helping us out.

Aspetti positivi:

Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful.

Aspetti negativi:

I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily.

Excellent customer support

Aspetti positivi:

Guestpoint is very user friendly. It’s efficient and easy to use, but I would say that the greatest factor as to why I would highly recommend it to others is the support staff. There are a few in particular that go over and above to assist with any problems that I may have had over the years and hence alleviates my stress levels. They are courteous knowledgeable and great to deal with.

Aspetti negativi:

Cannot think about any cons with Guestpoint

Guestpoint Is User Friendly

Commenti: Great

Aspetti positivi:

Guestpoint Is Simply To Use, Help Is Always On Hand

Aspetti negativi:

No All Pretty Easy,It Is A Great Tool To Have

Australian Owned and Run - Best booking system available

Aspetti positivi:

Deceptively simple to use which makes it easy to teach to others. Despite this simplicity of use the reports and background is state of the art and incredibly sofisticated.

Aspetti negativi:

I would like to be able to change the order from alphabetical to room order on occasion.

User Friendly

Commenti: Almost perfect to be honest, Guest support is amazing, albeit a wait times but not very often

Aspetti positivi:

Very Easy to navigate, appealing visually

Aspetti negativi:

Some of the reporting aspects are near impossible to generate. Particulary, a Guest in house list for business streams such as restaurant, and allow chargeback or no chargeback fields for staff. I find this useful on other PMS's

Happy with Guestpoint

Commenti: Happy with the product it does what we need it to do.

Aspetti positivi:

I like the availability of support when required.

Aspetti negativi:

Since the upgrade to online management I have no complaints

Lufra Hotel and Apartments

Aspetti positivi:

Ease of access for reservation input. Credit Card Payment Details access. Debtor payment input. Management Report access.

Aspetti negativi:

Daily/Monthly/Annual Reports breakdown for totals in each different area. e.g Accommodation, Bar Sales, Takeaway Bar Sales, Breakfast sales, Food sales, Takeaway Food Sales. etc are not provided in reports.

Easy to use Guestpoint

Commenti: The business runs much smoother with Guestpoint, and the effort is minimum, and would not go back to other programmes now I have been using Guestpoint for so long.

Aspetti positivi:

the ease of use, and the help from Guestpoint

Aspetti negativi:

When you are used to Guestpoint there is nothing to least like about Guestpoint. I have used a lot of other programmes and there is no comparison

Good but not Great

Commenti: Good but not Great.

Aspetti positivi:

Ease of use, an easy program to learn, that would be the main attribute, not over complicated but lacking some very basic ability.

Aspetti negativi:

Missing elements to make life simpler.Email does not work well.Freezing is a constant problem.

Support from Guestpoint

Commenti: Always support team very helpful.

Aspetti positivi:

If I have an issue, you can call support for assistance.

Aspetti negativi:

Not applicable as we find product - Guestpoint easy to use

Hi 5 to Guestpoint

Aspetti positivi:

Easy to navigate and online/phone support

Aspetti negativi:

There's not much to not like about Guestpoint.

Motel Booking System

Aspetti positivi:

Reliable, easy to use and backup support professional and extremely friendly.

Aspetti negativi:

Delay between updating reservations between Booking Agents via Resonline and into Guestpoint.

Great product with the ability to grow

Commenti: Always great to deal with!
Support returns calls straight away. If issues occurred team viewer was always an option to go through it. Not that it happened often.

Aspetti positivi:

Software has the ability to grow and build on API integration which is great! Automation was a big part of our business model and Guestpoint was able to provide most of it and if it couldn't they could develop an API to make it work.

Aspetti negativi:

I would have like to have seen it app based rather than browser based.

Don't go near Guest Point unless you want double bookings

Commenti: Apart from the above issues and the major fault (#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point.

Aspetti positivi:

Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry.

Aspetti negativi:

#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the #1 reason I would warn people away from Guest Point unless you like double bookings. #2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. #3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. #4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying.

Highly Recommended!

Commenti: Overall, very happy customers and would highly recommend GuestPoint to any motelier looking for a reliable, easy to use, feature packed property management system.

Aspetti positivi:

From the initial setup, install and training we have found the program and their service to be of a very high standard. The colour coded reservation plan is very easy to read and see your occupancy/availability at a glance. Making bookings is simple and we have found the automated emails and text messages a great marketing tool (and we’ve received lots of compliments from the customers too about the “Personal emails and texts”). There are a myriad of reports you can run – all the ones you would normally expect in a PMS, as well as extras such as which of your regular customers haven’t stayed in a little while. We often use this to follow up and see what they’re up to. Our absolute favourite feature though would have to be the “dashboard”. It is so easy to compare our performance, as well as see where all of our bookings are coming from and so many other stats. We have always found their service to be extremely prompt and helpful – available 24/7.

Aspetti negativi:

Nothing! I cannot fault anything about it.

Be careful if you buy this software

Aspetti positivi:

The actual reservation portion (take reservations, check-in, check-out) is easy to use.

Aspetti negativi:

The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this. In addition the credit card processing is a nightmare. They use NMI as the credit card gateway and NMI uses a "time initiated settlement". NMI is unable to allow a manual settlement of the batch so reconciling between GP and NMI requires a great deal of manipulation (primarily if you have on-line-booking). If the sales team would have been honest with us, we would not have bought this system. During the sales cycle, everything will work for you, after purchase "good luck". The credit card situation is the biggest problem and requested GP to allow another credit card processor to write an interface (replacing NMI) and were told "they will not do it and have no plans to do it". This is even after their tech support people agreed that NMI's method of settlement does not work properly for the hospitality industry. Finally, the customer support team does not advise other customers if a problem occurs on their software. We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made. After it was fixed for us, we contacted other users who unknowingly had the same issue but were never told about it and it was still working improperly. When the encounter a major bug, they need to contact all their customers.