Recensioni su Bookeo

Book Anytime

Commenti: Very happy with what I need it for, plus they have wonderful customer service.

Aspetti positivi:

The ease of set up & use. I can charge clients online without wasting time after the session.

Aspetti negativi:

To have more tools available the price increase is too high

I like it, but could use a few tweaks.

Commenti: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Aspetti positivi:

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Aspetti negativi:

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Customer Service!

Commenti: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.

Aspetti positivi:

Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.

Aspetti negativi:

I feel the tutorials could be more detailed and perhaps in video form.

Very basic and no desire to improve

Commenti: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Aspetti positivi:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Aspetti negativi:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Great for scheduling sports classes

Commenti: Very good experience. Its ability to customize everything made it very useful and customers found it easy to schedule and manage classes.

Aspetti positivi:

We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration.

Aspetti negativi:

Bookeo is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers.

Very happy customer for over a year!

Commenti: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Aspetti positivi:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Aspetti negativi:

Nothing! Everything has worked great for me so far.

Best software until, Vest value, Best Support

Commenti: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Aspetti positivi:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Aspetti negativi:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Not created for National business (NOT timezone friendly)

Commenti: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Aspetti positivi:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Aspetti negativi:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Happy Customer

Aspetti positivi:

I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero

Aspetti negativi:

There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.

Bookeo review by Jen

Aspetti positivi:

The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.

Aspetti negativi:

I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.

Decent software that could offer more features

Commenti: Overall it’s fairly good software, but there is always room for improvement.

Aspetti positivi:

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

Aspetti negativi:

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Great Customer Service

Aspetti positivi:

I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately.

Aspetti negativi:

At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do.

Poor Experience with Bookeo

Commenti: I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible.

Aspetti positivi:

it looked professional on the surface

Aspetti negativi:

customer support

Excellent product and the customer service is spot on! Hats off to all the staff!

Commenti: For one affordable monthly fee our customers are able to book easily, and we receive the demographic information that we specifically selected and need in order to run our business better.

Aspetti positivi:

It is easy to use, once you get the hang of it. The reporting feature is invaluable to our business and our forcasting. I love the seamless integration with our website.

Aspetti negativi:

I would like to see a product that has more of the features that escape room owners need, and a bit of a better look on our website integration.

Very rich feature product. Excellent client support.

Commenti: Saves a lot of our time. Online payment gateway integration implemented very easily. But the customer support, one again, that is a team which replies literally in few minutes, just unbelievable. Have not seen such quick and quality responses in years.

Aspetti positivi:

Possibility to customize its feautures in so many ways. This helped us to adapt to our business process in the times of changing needs.

Aspetti negativi:

Visual part / UI interface really requires a revamp. This is valid for the admin and end user interdaces.

Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied.

Commenti: Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.

Aspetti positivi:

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

A simple, but effective booking software

Commenti: It was great and I loved it

Aspetti positivi:

I loved that the software was great at tracking changes made to bookings and seats

Aspetti negativi:

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

fabulous product and excellent cleint care

Commenti: VERY pleased.

Aspetti positivi:

The support is awesome! The interface (sync) with my calendars and website is smooth. Easy to use.

Aspetti negativi:

I wish there was some additional flexibility in the creation of the product listings.

Excellent service, functional, highly recommend!

Aspetti positivi:

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

Aspetti negativi:

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.

Ok

Aspetti positivi:

It lets you visualize your bookings and differentiates what's booked and what's available.

Aspetti negativi:

Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

Average Booking Software

Aspetti positivi:

The userface was attractive and kept our online bookings in line

Aspetti negativi:

the cost was a little high for the service provided. Lack of customer support

Excellent so far!

Aspetti positivi:

Brilliant and easy to use interface, if not slightly outdated. It does what it should and is easy to use! Great detail to personal touches Great detail to modifications and customer information requirements. EXCELLENT and fast customer service!

Aspetti negativi:

Just a little of an old interface perhaps, but nothing to worry about. Really impressive. The money might make some balk at first, but, not even a splash in the ocean for what the site offers me and lets me receive back in return.

best I've tried so far

Commenti: finally I have a page that works like I want. It was a little hard to understand what to do with some of the settings, but your help is very very good! quick answer on email and god descriptions what to do. Even so, I didn't get it, but I am surprized and very impressed you went into my page and fixed all the thing for me :) I will definitly recommend you. :) thank you!

Aspetti positivi:

how to have controll over members, easy set up, simple good overview

Aspetti negativi:

not much, just some few settings i didn't find, but got help with that quickly

Great company

Commenti: I had to give this company 4 stars under ease of use because some of the features and settings are a little confusing. HOWEVER the customer service is so quick to respond (even after hours and weekends) that the overall rating still had to be 5 stars. Even the parts that are confusing are easily taken care of with a quick email to their help desk. They explain in plain and simple terms how to accomplish whatever it is that you are trying to do. I wish that more companies stood behind their customers like this.

Manage Your Small Business Tours

Aspetti positivi:

Online Customer Support, Easy setup, and reasonable(cheap) cost are its main features.

Aspetti negativi:

Its design should be improved as its dashboard is not of top quality.