Recensioni su Proxyclick

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Aspetti positivi:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Aspetti negativi:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Proxyclick - Must have for Frontdesk

Commenti: I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with.
This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception.
there is a lot of room for this tool to be a Must have for companys.

Aspetti positivi:

Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk

Aspetti negativi:

Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

Sales & Support Problems

Aspetti positivi:

Easy to use. Robust features. Custom workflows.

Aspetti negativi:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Very useful product for the comfort of your visistors and for safety

Commenti: I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Aspetti positivi:

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Aspetti negativi:

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

We use it in multiple offices and never had a major issues.

Commenti: Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless.

Aspetti positivi:

Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

Aspetti negativi:

The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff.

Making my job easier!

Commenti: The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are!

Aspetti positivi:

Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts.

Aspetti negativi:

Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language.

magnificent application for the control of inputs and outputs within the organization.

Aspetti positivi:

Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired.

Aspetti negativi:

Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications.

review of ProxyClick

Aspetti positivi:

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Aspetti negativi:

to date have not find anything i dislike.

Proxyclick needs better billing insights

Aspetti positivi:

Easy to use. Visitors seem to have no troubles using the system.

Aspetti negativi:

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

Good system

Aspetti positivi:

Easy to use and register and manage guests

Aspetti negativi:

Servers can sometimes be slow, more features can be added

Visitor management in a breeze

Commenti: Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Aspetti positivi:

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Aspetti negativi:

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Best Visitor Management System

Aspetti positivi:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Aspetti negativi:

Even higher level of customisation for certain features could be good for future

The ability to keep track of who is in the building & discretion from other clients is good.

Commenti: Privacy of who is in the building

Aspetti positivi:

It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise. It's easy to book in people who have already attended the site.

Aspetti negativi:

The process of signing in can be a bit laborious for new arrivals and tricky for some who struggle with technology. Ensuring your Ipad is up to date or issues can occur, I imagine your software wont work well if your Ipad is out of date. Having notifications emailed every day of a summery of the day, is annoying and I don't feel needed. Having notifications that visitors are still on site are annoying, as I often have to change that manually by request of people that are hosting, as they clearly know they're still here.

Easy check-in process

Commenti: My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Aspetti positivi:

The software is very user-friendly.

Aspetti negativi:

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Pretty simple to deploy. Had some issues with printer setup

Aspetti positivi:

Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day.

Aspetti negativi:

Printer configuration was a bit tricky to install and made the installation process a bit longer than anticipated. The other issue was the fact that some visitors were skeptical of imputing information and pictures in the system and some complained that it was a bit more intrusive. They easily got around this after the first few interactions with the Visitor Managemenrt system

Proxyclick

Commenti: We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.

Aspetti positivi:

It is very easy to quickly check someone in and out. I really like the new kiosk software

Aspetti negativi:

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Our visitors are impresses

Commenti: It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in.
It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be.
Furthermore, the product develops over time.
We are satisfied with our 'Nanna'.

Aspetti positivi:

It is easy to modify to the needs and wishes we have.

Aspetti negativi:

Could be fun, it could talk to our guests as well ;-) I do not think that there are anything I do not like. But it would be nice if you had learning stuff, which I could use when I have to instruct my colleagues how to use the system.

A solution that works with visitors

Commenti: A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Aspetti positivi:

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Aspetti negativi:

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Works well.

Commenti: People can sign in and I don't have keep checking to see if they were let in.

Aspetti positivi:

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Aspetti negativi:

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.

Reliable and very effective guest management tool

Aspetti positivi:

Very robust software. We found there are more features that we need, so we're able to choose what to use. Bulk uploading user data is a great help, and managing multiple locations is easy.

Aspetti negativi:

No flaws have been discovered yet. Initially setting up the iPad can be tricky, but our IT department got it working within an hour.

It is always a pleasure reaching out to Proxyclick Support.

Aspetti positivi:

Software is easy to use and navigate. But what is great is - every time I have a question or issue I know that the support team will help me in a quick and friendly way.

Aspetti negativi:

I would love a quicker integration between out 2 locations in Proxyclick. Currently when we set up a colleague we need to do it in 2 separate locations - causing many more mouse clicks. It would be great to have a checkbox on the new colleague set-up screen to also enable access in our other location.

Improve Operational Efficiency to your Reception Team

Commenti: If you're looking for a user friendly, time efficient system to manage guest check in, check out and notification experience, then this is a serious product to consider. Our Front Office staff spend less time on admin and can now focus more on the guest experience because the software does it all for us.

Aspetti positivi:

Easy to use Great customer support Cost effective Easy installation Automation of tasks once set up

Aspetti negativi:

Not so much a "CON" but a suggestion. It would be good to be able to use the same system to manage small assets using a loan system... A simple example, someone checks out an umbrella and proxy click records this transaction and then when it's returned, the system logs the assets return.

AMS-Inbound

Commenti: First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Aspetti positivi:

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Aspetti negativi:

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Great Environmental Friendly Resource

Commenti: My overall experience has been great. The system has replaced our paper sign in, and has created a more efficient and faster check-in system for guests to the office.

Aspetti positivi:

I like that it is user friendly, and has NDAs on it automatically for outside visitors.

Aspetti negativi:

I don't like how we have to pre-register everyone in the system, even returning guests.

Proxyclick : The Perfect Solution for Visitor Management

Commenti: We set up Proxyclick on an iPad Pro in our lobby due to cutbacks, we had reduced our staff and no longer had a front desk receptionist. Proxyclick was easy to setup, our clients and visitors loved the interface, and there was not any downtime over our year term that affected our business. The Proxyclick team is quick to offer support and resolve any issues to make sure you are always up and running. Thank you and keep up the great work!

Aspetti positivi:

Easy setup, easy to add visitors, excellent communication via email and text to alert people that their visitors have arrived.

Aspetti negativi:

The option for a courier/delivery button on the main screen would be a great addition.