--- description: Scopri le funzionalità di Avaya UCaaS, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya UCaaS - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) # Avaya UCaaS Canonical: https://www.capterra.it/software/1174/crm-central Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/1174/crm-central?page=2) > Avaya IX Contact Center aiuta a creare connessioni naturali, umane o digitali, su tutti i canali di comunicazione. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 91 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Avaya UCaaS? Progettata per semplificare l'interazione con i clienti, la piattaforma Avaya Aura è una suite di prodotti che opera congiuntamente per facilitare l'assistenza clienti e riferire i dati utili per migliorare l'assistenza ai clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 91 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Avaya ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Chat dal vivo - Chat/Messaggistica - Comunicazione multi-canale - Condivisione di documenti - Creazione di report/analisi - Gestione contatti - Gestione della forza lavoro - Gestione della posta elettronica - IVR - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Registrazione delle chiamate - Strumenti collaborativi ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews) 5. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (678 reviews) ## Recensioni ### "All-In-One Com Hub for Any Business Size" — 4.0/5 > **Matthew** | *28 aprile 2023* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing. > > **Inconvenienti**: Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls. > > Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments. ----- ### "Avaya Phone System" — 4.0/5 > **Laura** | *29 dicembre 2025* | Assicurazioni | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Call history, setting up queues, and ease of use. The call quality is good, and the transcription of voicemails is generally pretty accurate > > **Inconvenienti**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number. Text features would like to be able to save/see both sides of the conversations when loading into broker management system. ----- ### "Innovate Avaya" — 3.0/5 > **Gopa** | *2 settembre 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies. > > **Inconvenienti**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products. > > As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years. ----- ### "Reliable UCaaS with Room for Modernization" — 5.0/5 > **Prince** | *18 settembre 2025* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform. > > **Inconvenienti**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly. > > Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization. ----- ### "Let’s talk about Avaya" — 4.0/5 > **Crystal** | *26 settembre 2024* | Assicurazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The multiple line feature makes transferring our conferencing calls seamless. I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day. > > **Inconvenienti**: The dropped connection at night time gets a little irky. Sometimes the calls drop completely or won’t transfer/conference over. > > Avaya is like the little sister you never knew you needed. She’s a little annoying sometimes, but dependable when you need her most. Avaya is my go to for call connections. ----- Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/1174/crm-central?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/1174/crm-central) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati