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Informazioni su ProcessMaker

ProcessMaker è specializzato nella Business Process Management (BPM) aziendale e nel software per flussi di lavoro disponibile on-premise e sul cloud.

Ulteriori informazioni su ProcessMaker

Aspetti positivi:

The software makes manual processes faster. The software can be customized to suit business need and it enhancement on already built processes is very easy.

Aspetti negativi:

Hard to add new process. However, there is a bit difficulty to add new process.

Valutazioni di ProcessMaker

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,2
Caratteristiche
4,3
Rapporto qualità-prezzo
4,2

Lo consiglieresti?

8,3/ 10

ProcessMaker ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 175 recensioni degli utenti di Capterra.

Hai già usato ProcessMaker?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (175)

Diego
Diego
Regional Procurement Coordinator (El Salvador)
Utente LinkedIn Verificato
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Process Maker Best Workflow Platform

5,0 5 anni fa

Commenti: The platform has helped us a lot, we have created around 3 different flows and it has never given us any inconvenience that could not be fixed with some changes in user permissions, so I give my recommendation of the platform 100% Apart from this, the platform allows you to incorporate an unlimited number of users and the fact that the platform is designed in a web environment, which allows you to have access to the tool from any device and in case there is little, it has a mobile application. which allows you to have immediate and available access at any time

Aspetti positivi:

the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI

Aspetti negativi:

The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created.

Nothando
Nothando
Business analyst (Sudafrica)
Utente LinkedIn Verificato
Servizi bancari, 10.000+ dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Great Workflow Solution

4,0 4 anni fa

Commenti: Overall, i was satisfied with the level of productivity i got from using this software alone. Especially in a small/medium company. I have to say that I really did not experience any unforeseen crashes, the software also responds quite well to changes ( except upgrades, it was terrible), the workflows have to be checked after each upgrade because sometimes, they break.

Aspetti positivi:

I used ProcessMaker for a year but in 2 different companies and under 2 different licences and the following features were the most appealing to me. 1. The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it. There is a section for drafts and even one for inbox. 2. Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is.. 3. It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time. 4. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection. This is very convenient. I also noticed that sometimes, I did not have to be logged into the company network to access my data. 5. It works well, smoothly and feels good to use.

Aspetti negativi:

I think the license is a bit expensive and if the company is big then this is a revenue drain. The problem is that the license is on a per user basis. A product that requires so many licenses ultimately slows down the business, spare licenses would help alleviate this problem but I have not seen the initiative yet. Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports. The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over. Lastly, when you run into issues, customer support is not the best, could be improved. Broken workflows area a lot to fix and usually happen after a system upgrade, this could be improved.

Salman
Application and Systems Analyst (Arabia Saudita)
Opere pubbliche, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Review On Processmaker

3,0 6 anni fa

Commenti: Overall experience. Okay, I would like to say about their support. Their support is fantastic and very quick. But the problem I faced in migration. Even they support for migration also but from different version to other version data migration is not possible. Processmaker should develop one stable version like 3.0.1.8 and also provide data migration from lowest version to the newest version.

Aspetti positivi:

This software is good where the user or company only needs to computerized their paperwork. Processmaker should add the capabilities for CRM -> Projects, Leads, Quotations, etc.

Aspetti negativi:

Every feature Processmaker includes is good and I almost use all features. All features are important and depend on workflow requirement. In some workflows, email feature is a very important mean while other workflows have other features that are important than email.

Douglas
Automation RPA (Costa Rica)
Servizi finanziari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Good for end user, Bad for reporting and case tracking

5,0 6 anni fa

Commenti: Migrating the different process in the company about financial and open cases.
For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved

Aspetti positivi:

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Aspetti negativi:

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Kostas
CIO (Grecia)
Opere pubbliche, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Feature rich and easy to user BPMS

5,0 6 anni fa

Aspetti positivi:

Fully fledged BPM platform with complete toolset for defining processes, designing forms and integrating with external systems. Well documented APIs (both JavaScript and PHP) and easy to use user portal.

Aspetti negativi:

Even though user portal is fully functional, UI/UX could be improved by incorporating modern SPA technologies.

Ethan
Technician (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Powerful customization, many bugs

3,0 6 anni fa

Aspetti positivi:

ProcessMaker allows you to customize most aspects of your processes including the forms, the underlying logic, and email notifications. If you are asked to create a complicated system, it can probably keep up with you.

Aspetti negativi:

When we tried to use many of the features we discovered that there were bugs in those features. When I first setup a process, I had about 10 confirmed bugs in their bug tracker. It takes 6-12 months for bugs to get fixed in my experience and every time they release a minor update it fixes one of the bugs and adds a new one. For example, the search feature has been broken for several months now, so users have to use the reporting module to search for past cases. It runs much slower than the built in search.

Pius
Technical Account Manager (Nigeria)
Servizi bancari, 5.001-10.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Feedback on purchase and installatio of ProcessMaker BPM Software

4,0 5 anni fa

Commenti: Experience is good so far but requires training of users which could have come helpful with license purchase - additional approval to fund training of users is being sought to bridge this gap.

Aspetti positivi:

Contracting process and support for onboarding Easy of setup

Aspetti negativi:

Scarce local support Training credits not available with purchase as with other solution providers such as IBM, Microsoft etc.

Artemio
Artemio
Owner (Messico)
Utente LinkedIn Verificato
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Dgital Transformation

5,0 3 anni fa

Aspetti positivi:

We start with version 3.x, easy to implement

Aspetti negativi:

Version 4.x had a paradigm shift, which makes deployment and development difficult

José Antonio
José Antonio
Regional Delivery Center Lead (USA)
Utente LinkedIn Verificato
Beni di consumo, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

ProcessMaker experience

4,0 5 anni fa

Commenti: Started to used for quality process, connecting franchises and vendors to validate changes.. it was really usefil as we could engage several stakeholders that before had a very manual process.. process timings wer reduced from 30 days to less than 2 The interface is very web basic, but it has helped us significantly in our digitalization and process oriented journey

Aspetti positivi:

Very open BPM platform, can be connected to multiple platforms

Aspetti negativi:

Usability, ease of use is reasonable but a little updated

Muhammad Adil
Muhammad Adil
Technical Analyst (Pakistan)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ProcessMaker

5,0 4 anni fa

Commenti: Overall a good product for its productivity and highly trained support staff. User interface for administration and users is easy to learn.

Aspetti positivi:

For integration workflows it is the best tool in market. Quick and fast working model and you can have finished your tasks in a jiffy. Documentation is complete and elaborative for PHP and JavaScript.

Aspetti negativi:

Debugging is bit tricky and not so good integrated module for third party. Local training is not available like other products in market

Satya Gopal
Vice President (India)
Ospedali e sistemi sanitari, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Flexible Workflow Software

5,0 5 anni fa

Commenti: 1. Excellent experience overall.
2. The workflow software can be used for real time, quick turnaround time, operational transactions.
3. If designed well, the workflow software can even replace an ERP system.

Aspetti positivi:

1. It is standardized, yet flexible. 2. It has many features that can compete with normal software development. 3. Workflows can be developed quickly. 4. It has a community version that allows a prospective user to try out various features before committing to purchase the commercial version. 5. The technical support team is very responsive. 6. Very reliable architecture. Does not crash.

Aspetti negativi:

1. It is not a workflow software that can be developed by end users. There are some others that can be done that way. 2. The more skilled one is at programming, esp. PHP and JavaScript, the better the usage of ProcessMaker's features.

José
Application Support Manager (El Salvador)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

ProcessMaker Review

5,0 6 anni fa

Commenti: We have managed to create workflows and approval for the optimization of times and responses of our company and our IT department. In general, the tool meets our expectations and satisfies the needs of our CIO and other employees.

Aspetti positivi:

I like how to optimize processes, in our company we use it for purchasing processes, we have created flows with our process architect that help in the approval of purchase orders.

Aspetti negativi:

What hinders us is to depend on an architect for the generation of the flows, it would be excellent if modifications can be made at the application level without needing the accompaniment of a specialist. For the rest it is a very good tool.

ELIZABETH
EXECUTIVE TRAINEE (Nigeria)
Servizi bancari, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Excellent Innovation

5,0 5 anni fa

Commenti: Approval workflow is something that plagued my organization for long but now, we use Processmaker to even give and seek approvals across geographical borders. Its awesome.

Aspetti positivi:

This is the best approval workflow software you will ever find. It saves us the stress of printing documents such as memo and taking it round offices for concurrence or approval. Process maker does the routing, excellent!

Aspetti negativi:

The fact that I have to save draft all the time so I don't lose my work. Let it start saving automatically and we will be good. It also logs out in a very short time.

Michael
Developer (Filippine)
Servizi bancari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Improved bpmn workflow

5,0 8 anni fa

Commenti: I've been using processmaker since version 2.5 to 3 and it was excellent in converting business process model to automation. We've been using it to create credit card process, personal loan, account opening and home loans that can cater millions of applicants and it cut our time, costs and made applications faster for customer. The system is easy to integrate with other systems, now with API it's easier. It's easy to use provided with the wiki site and the customer support is top notch, they have forum that community of users help you with your problems

Aspetti positivi:

It's easy to use and well documented. Almost proper features are integrated with the system and now uses API

Aspetti negativi:

Form cannot be designed the way you want but less is more right? Old versions have slowness issue but fixed in the latest version

Ariella
Proyect and Process Manager (Honduras)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy, Fast And Flexible

5,0 6 anni fa

Commenti: This tools is easy to learn, fast to create flows and flexible. We do put our own code to provide better logic to each process and reach our clients requirements which makes our process take a bit longer to be complete, but at the same time it allows us to complete them however we need. Their support is pretty good. We have had a few extended periods of response, but nothing serious.

Aspetti positivi:

It is a very flexible platform that adapts to you business instead of the business having to adapt to the platfomr.

Aspetti negativi:

Its connection time and lack of warning that you have been disconnected. In various occasions I have been disconnected and I keep working and nothing is been saved.

Silvia
IT Project Manager (Messico)
Servizi e tecnologie dell'informazione, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Performance issues with Ver 3.x

3,0 5 anni fa

Commenti: Average

Aspetti positivi:

look and feel- the upgraded apperance is more appeling

Aspetti negativi:

Existing performance issues for big processess without work around; and recurrenet, inconsistent errors with Chrome and Internet Explorer.

Pratyush
Developer (India)
Ha utilizzato il software per: Non specificato
Fonte della recensione

This is a good platform for creating BPM projects but it's too costly.

3,0 10 anni fa

Commenti: It,s a good BPM software. The work flow and form generation, user authentication, less coding are good but i face some big problem Which i describe below First one - expanding grid in horizontally-'if i have multiple fields in a grid then grid expand horizontally and generate a scroll bar which is not a user friendly structure. Please Solve this issue. Second one - your formulas for grid fields i.e. when we divide two grid field and outcome is decimal number then the formula property round off the decimal fields i.e. if outcome is 2.4 the it show 2 and outcome is 2.6 then it show 3'. Its a very poor outcome of formula property. If any project not required rounding of numbers so what the developer do. Think of it. Third one - your form looks and feel is very poor. All the fields are align vertically. We cannot arrange them as desired. Fourth one - we cannot refresh the browser cause when we change some code on form and we want to see the output the we have to go at designer tab and select the project and the go step by step on that page for output. These steps are taking too much time and make processmaker performance down also developer performance. Please resolve this issue. All these problem i have faced in Processmaker 2.8 community version. The overall opinion of mine is that this BPM software is not suitable for complex requirement, only for plain and straight requirement. I'm Sorry for my wording, if anyone hurt. Please resolve these issues so processmaker can work better. Thanks
Pratyush Kumar Dubey

Maimuna
Software Developer (Nigeria)
Servizi bancari, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Automation made easy

5,0 6 anni fa

Commenti: we have reduced the use of papers. Processes are being automation and this has led to reduced cost of printing

Aspetti positivi:

The ease of use and ability to customize to suite need

Aspetti negativi:

The bug that swaps variable during the flow of a case

Victor
Software Developer (Nigeria)
Servizi bancari, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My Review

4,0 6 anni fa

Commenti: It has been a huge cost saving project and value-adding project to the organization

Aspetti positivi:

Its ease of use and Process Reusability is top notch

Aspetti negativi:

It's sensitivity to external services. The platform depend has a lot of vulnerability to external services failures

Emily
Technology Project Engineer (Cina)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Nice Product that do helps us a lot

5,0 8 anni fa

Commenti: We have been using ProcessMaker for our business workflow in different departments for the past 2 years. It has been giving us a lot benefit when talking about managing process and monitor the status of workflow. Thanks to this product.

Mostafa
HR manger (Egitto)
, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Good Program in Workflow

5,0 7 anni fa

Commenti: its really good program just need pet training for use also need to make it low cost

Aspetti positivi:

Work Flow is The Perfect - start up company also will be very useful for it - its easy to control the employees time sheets and Absences

Aspetti negativi:

Over Cost Per Month for 100 employees, not every one can use the work flow designer easy ,we have to make team and start give them training how to use the program

Ray
CEO (Canada)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simply amazing!

5,0 8 anni fa

Commenti: I love this software! It's full featured and does exactly as it promises. The walk-throughs are great too and the wiki details are out-of-the-box helpful. Great job.

I didn't rate the support because I'm still on the community edition but taking a quick look at the community forum, it feels like support would be there if I needed it.
As a side note... I did have some initial challenges with the install as it takes some technical skills I don't have and the CEO got wind of it and reached out to point me in the right direction with a link to some auto installers - https://bitnami.com/stack/processmaker - the one I used worked perfectly and I was up and running in 4 minutes.

Aspetti positivi:

Features do what I need them to do

Aspetti negativi:

Could use some design elements on the Workflow icons that may help visually differentiate tasks

Ala'a
Software Developer (Iraq)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

It's a very useful and helpful software.

4,0 7 anni fa

Aspetti positivi:

I don't need to write a lot of code ,PM did lot of things instead and if not; there are a really good APIs and documentations. and I like how I can create email template as I want.

Aspetti negativi:

I think it has a weak point in reporting, i wish if i could get a sufficient reports about processes.

Abhijit
GIS Developer (India)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great software

4,0 8 anni fa

Commenti: Me and m team thinks this is a great software ..its something like opensource SAP. At Start it was a little difficult. new REST API is great move taken by company.

Aspetti positivi:

Easy to use . Visual interface of the process designer

Aspetti negativi:

Currently supports only MySQL database .

Tyler
Assistant Director, Enterprise Applications (USA)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great workflow product

5,0 4 anni fa

Commenti: Very good so far. I'm really looking forward to rolling out across our University.

Aspetti positivi:

API Integration was a must-have for us. Our previous workflow product did not have API integrations and thus, could not execute commands to other systems.

Aspetti negativi:

Steep learning curve. Still requires IT intervention (milage may vary from company to company)