--- description: Scopri le funzionalità di Cyara, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cyara - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software IVR](/directory/30231/ivr/software) > [Cyara](/software/119554/cruncher) # Cyara Canonical: https://www.capterra.it/software/119554/cruncher Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/119554/cruncher?page=2) > Cyara accelera la creazione di percorsi dei clienti impeccabili attraverso canali digitali e vocali, riducendo al contempo il rischio di difetti. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 14 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Cyara? Ogni giorno marchi estremamente riconoscibili si affidano a Cyara per creare esperienze impeccabili per i clienti velocemente, su canali vocali e digitali, con meno fatica, costi e rischi. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 14 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.1/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Cyara - **Anno di fondazione**: 2006 ## Contesto commerciale - **Prezzo di partenza**: 0,01 USD - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Albania, Andorra, Australia, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Cechia, Cipro, Città del Vaticano, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Gibilterra, Grecia, Groenlandia e altri 33 ## Funzionalità - Chatbot - Dashboard - IVR - Integrazione telefonia-computer (CTI) - Raccolta dati multi-canale - Revisione di script di test - Strumenti collaborativi - Third-Party Integrations - Vista gerarchica - Visualizzazione di dati ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) ## Categorie correlate - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per test automatici](https://www.capterra.it/directory/30609/automated-testing/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Alternative 1. [VoIP.ms](https://www.capterra.it/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [XCALLY](https://www.capterra.it/software/136894/xcally) — 4.8/5 (130 reviews) 4. [uContact](https://www.capterra.it/software/115213/ucontact) — 4.5/5 (81 reviews) 5. [MyOperator](https://www.capterra.it/software/159433/myoperator) — 4.2/5 (68 reviews) ## Recensioni ### "Great partners, great software\!" — 5.0/5 > **Utente Verificato** | *25 agosto 2022* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Meets our needs and saves us a ton of time and money > > **Inconvenienti**: velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. > > Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. ----- ### "Fortune 50 user of Cyara" — 5.0/5 > **Steve** | *13 settembre 2024* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. > > **Inconvenienti**: The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. > > Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. ----- ### "Cyara - A mediocrity" — 3.0/5 > **Yash** | *7 dicembre 2021* | Software informatici | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not. > > **Inconvenienti**: The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within. ----- ### "Cyara AI chatbot plus genesys integration tool" — 5.0/5 > **Ruby** | *7 febbraio 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. > > **Inconvenienti**: It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. > > The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. ----- ### "QualityRTC - Network Test Review" — 4.0/5 > **Albert** | *18 settembre 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Responsive team and easy to work with. QualityRTC is customizable to our needs and has been super helpful to give our team additional insight/data points and visibility into user's network to help troubleshoot call quality issues through our VoIP dialer. > > **Inconvenienti**: Some of the new tiles, like machine info is not 100% accurate when it comes to CPU utilization, specific to Mac books. We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support. > > TestRTC has been a great partner of Salesloft for 5+ years -- even through the mergers/acquisitions, they continue to support our needs. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/119554/cruncher?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/119554/cruncher) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Dati strutturati