Recensioni su MerlinX

Great product. Great service.

Aspetti positivi:

Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.

Aspetti negativi:

The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.

A great tool for virtual working.

Commenti: A very positive experience they have a great staff that helps problem solve they are innovative, and they are continually improving the quality of their products and the services they provide to their clients.

Aspetti positivi:

When searching for A DAM system, Shriners Childrens needed a system that was HIPAA-compliant and MerlinOne offered this service along with great customer service and efficient communication. The MerlinOne DAM system organizes our companies’ assets in a way that maximizes their value for our brand it allows us to set varying levels of user access for files and folders, and we can easily share files internally and externally with our vendors. A great tool to have on the cloud it has been very valuable during the pandemic as employees started to work remotely, this system allowed us to continue to do our work while having instant access to our assets from any location at any time our teams continued to be efficient while adapting to the virtual working conditions.

Aspetti negativi:

The content hubs are a great tool, but it’s still a work in progress and additional features are needed.

Take quite a bit of training to get comfortable. Missing some key functionality.

Aspetti positivi:

Once you figure it out, the system is very easy to use and retrieve content. Search features are great.

Aspetti negativi:

Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.

Merlin review

Commenti: Simply put, I can't imagine doing my job without Merlin.

Aspetti positivi:

It is easy to train people on Merlin's basic functions, and that's all most of our users need. It's also fairly easy to train power users on most of Merlin's more powerful features.

Aspetti negativi:

I still find it difficult to deal with video. I simply can't remember how to output sub-clips. That used to not be too much of a problem, but video is a growing part of my job.

A highly customizable system with many great capabilities for use in digital asset management

Aspetti positivi:

I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.

Aspetti negativi:

I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.

Great and trouble-free archiving system

Commenti: MerlinOne is our archive of published stories, and photographs as well as PDFs of our pages - which are fully searchable.

Aspetti positivi:

Simple setup for files and metadata, and our librarian can dump content to Merlin in a single system. It's easy to set up and easy to make configuration changes, and the FTP hot folder is trouble free.

Aspetti negativi:

No Windows mobile native apps. It would be nice if this was added to the company roadmap. I can't think of a better asset management system and would urge anyone considering purchasing one to absolutely give MerlineOne a try.

MerlinOne Review

Commenti: Customer Support is prompt. It has been overall good.

Aspetti positivi:

Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.

Aspetti negativi:

Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.

Game-changing DAM solution.

Commenti: Centralize all digital assets help increase both efficiency and effectiveness.

Aspetti positivi:

We got MerlinONE up and running in a matter of days. No lengthy implementation and a major productivity increase.

Aspetti negativi:

Hard to say, any issues we had were quickly ironed out. One very minor thing I would love to see would be more printer template options for printing archived articles. That is a very small thing though, overall MerlinONE was our go-to software when we were up against a tight deadline.

We have used MerlinOne's esheets software for many years, and it provides all we need.

Commenti: A simple way for customers to look at and review their tearsheets. We have saved money by no longer printing extra copies of ads and mailing them to the customer. The tearsheets are available more quickly than they would have been with mail.

Aspetti positivi:

This is a very easy system to use. The documentation is complete and helpful. The support is wonderful and always provides quick, accurate responses.

Aspetti negativi:

Some of the date features are frustrating. Primarily how the calendar is displayed as Monday through Sunday, which takes some time getting used to.

A DAM you can make your own

Aspetti positivi:

I've been impressed by the amount of customizations you can make in Merlin. Their customer service department has been very helpful when it comes to constricting creative solutions to project management problems and usually responds promptly.

Aspetti negativi:

Be prepared to work extensively with their customer support. In my previous DAMs I had much more direct control over field rules, creating new fields, complex user group customization, etc. Merlin customer support has to do all of that for you. While they do usually respond promptly and are helpful, I would much rather do it all myself to avoid errors in communication and delays.

We use Merlin to manage our large photo gallery for our organization.

Commenti: Ability to catalog our photos. Ability to upload and download photos. Ability to tag photos.

Aspetti positivi:

Most liked: 1) Ability to meet our needs for managing our photos in an efficient manner 2) Ability to search for relevant content 3) Support we received from vendor

Aspetti negativi:

Least liked: 1) Could have had more training and refresher training for our staff. Initial training was good but we needed more examples of how to use in our environment 3)

Great communication and service from Merlin staff.

Commenti: Able to customize metadata fields, including their values and the way the field functions.

Aspetti positivi:

It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.

Aspetti negativi:

It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.

Perfect for nonprofit that shares, tracks, and stores hundreds of thousands of photos, videos, etc.

Commenti: We were one of the first nonprofits that MerlinOne took on, allowing us to get a huge amount of digital content off our file server and into a robust DAMS system that could help us track and share assets across three continents.

Aspetti positivi:

If you can do a Google search, you can search Merlin with little additional training. The interface is very user-friendly, and we have trained multiple staffers with varying levels of computer skills.

Aspetti negativi:

Metadata fields are very structured and somewhat limiting. Would like to tailor them more to our needs without incurring back-end programming expenses.

Powerful software for managing large collections of photos with ease.

Aspetti positivi:

I enjoy the diversity of file supported file types and that they are all viewable in the software. It's great for being able to share large quantities high quality photos. The multiple ways you can upload files to the system is great as well. Being able to search by any of the Metadata fields is incredibly useful (date taken, location, creator, subject info). The customer support service is fantastic, they can help with everything you could possibly need. They genuinely want their customers to get the fullest use out of this system.

Aspetti negativi:

I wish it had more of a file structure like a hard drive with individual folders instead of being one large mass of photos. If photos are uploaded with incorrect metadata they are very challenging to find. It's not the easiest software to use at first and takes a while to learn. If you aren't accustomed to using metadata in your photos, the initial workload will be huge as this system functions best when using metadata. Thankfully Merlin has amazing customer support that are truly concerned with making sure you learn how to use the system to its fullest potential.

MerlinOne—great overall

Aspetti positivi:

It's very easy to use and its search engine is terrific.

Aspetti negativi:

The new interface is a little hard to navigate and sometimes there are glitches in the functions.

MerlinOne has allowed us to get a handle on our photo library and video assets

Aspetti positivi:

The software makes it so easy to go in and search for the assets we're looking for. We're able to bucket our photos into different areas based on the needs of the company, which makes finding what we're after even more effective.

Aspetti negativi:

We often have big sets of content to load in batches. Would like to be able to batch load more from the site itself vs. using an FTP for those.

Powerful DAM solution

Commenti: MerlinOne has provided us with a powerful, easy to use digital asset management system in a hosted solution. I deal with a lot of vendors, and MerlinOne's technical support is second to none. They carefully listen to their customers needs and try to improve their product accordingly.

Aspetti positivi:

Excellent technical support. Very responsive to customer needs with development. Hosted solution allows us to focus our resources elsewhere.

Hassle-free content management

Aspetti positivi:

The searchability functions allow me to easily call up assets based a variety of variables. Sending photographs over FTP has been seamless.

Aspetti negativi:

The interface is a bit clunky. The edit tool for photograph captions seems like it could be better optimized.

I've had past history in using merlin one and in my new position, I wanted something I was familiar.

Aspetti positivi:

The best part of Merlin one system is the ability to have all of our assets in one place. Our organization is trilled with the results.

Aspetti negativi:

The admin aspect is a bit difficult to understand but the customer support is great whenever there is an issue.

MerlinOne has been a pleasure to use. It allows me to search and quickly go through images quickly.

Aspetti positivi:

The collections and projects areas are great for organizing images. I love how quickly i can go through all may searches.

Aspetti negativi:

The auto update is necessary. But if i have it on takes me back to the top my search if im scrolling down.

very reliable and customer care is excellent

Aspetti positivi:

Its very fast and the layout if decent. The video voice is improving and does a really decent job.

Aspetti negativi:

There are really no cons, other than the software can be too complex sometimes, but overally, its fairly easy.

Solid feature list, great support and reasonable pricing

Commenti: MerlinOne has been great to work with. They've had exceptional support, regularly following up to see if we have any questions and addressing any issues we had. They been responsive to problems and have even provided on-site support in helping get us setup.

Aspetti positivi:

It has plenty of options when it comes to searching, and the search tools are robust. Fairly customizable for both administrators and the users. Has plenty of features for the price. Buying concurrent licenses instead of licenses for every user is a huge plus.

Aspetti negativi:

It's not without some quirks and bugs. We've experience some issues loading files into the system, and have gotten bugs when trying to manage keywords. Nothing that breaks the system, but does give users some annoyance.

The digital asset management system is one of the best for storing and organizing photos and pdfs.

Commenti: Having our archive in one central place easy for the entire newsroom to access.

Aspetti positivi:

I love the ease of use and the ability to change image metadata on the fly. The ability to search wire and staff images in one place is also an added bonus.

Aspetti negativi:

My least favorite aspect about the software is the download times. There are times when downloads take an incredible amount of time to download. Zip files often break and I have to call customer support to fix it.

so far so good.

Aspetti positivi:

easy to search for photos as long as keywords were inserted properly. downloading a file is pretty fast.

Aspetti negativi:

a couple of glitches with being able to download lots of photos at once, customer service was quick to respond though

MerlinOne is a great product that simplify search and finding things

Aspetti positivi:

This software is able to adapt to our workflow and provide flexibility. Support is super awesome and help at each time.

Aspetti negativi:

Older version of the software had problem with performance. The user interface could be more explicit on some of the actions.