Recensioni su SimpleConsign

Early Adopter Here

Commenti: We've been very pleased with everything about this software. Most importantly (in my book) their customer service is VERY responsive and extremely helpful. Considering how much our operations rely upon their interface, any downtime would be catastrophic. The handful of times that we have had issues, they really have dropped everything to work with us to get it resolved in short order. That means pretty much everything for our store.

Aspetti positivi:

The software is very intuitive. We switched our software over from a piece-built Access system back in 2013, and there was a learning curve for staff, but it went very smoothly. For a high-volume consignment based store with over 7,000 consignors, I can't imagine using anything else. Additionally, being cloud-based means that when we have technological complications on one computer, we still have functionality.

Aspetti negativi:

There have been a few tweaks and customization changes that we have requested from the company that either haven't happened or have taken a long time to implement. Please understand, this is a minor issue, and they have become a very large company so we don't expect special treatment. The fact that this is the thing I like "least" is more testament to how great the bulk of our experience has been.

Everything on my fingertips!

Commenti: I have everything on my finger tips. Their support is awesome!

Aspetti positivi:

I love this software because of the ability to work anywhere and with every transaction or change I can see it, no need to be glued to the physical store. It has great reporting, I make my own custom reports, I really like that. I also like the fact that they are always trying to improve it...making it better for us users. Their training videos are a great tool when you forget how to do something. Overall I am well pleased with my decision of moving over to Simple Consign. I just wish they had Big Commerce also like they have shopify.

Aspetti negativi:

No Big Commerce, not connected to ebay...that would be very helpful, if they could connect our store to Big Commerce and eBay. Also it would be very helpful if it would have a weekly summary of sales report that it would generate a daily sales and than at the end a total of the week. I would like that because that will help me with my sales goals for next years projections. Just a daily report and than at the end of the week all dailys and the end total would be AWESOME!

Kids consignment store

Commenti: For the most part it’s been great. Since adding the Shopify plug in and most of my business transferring to online now due to Covid I now am very frustrated with it. The customer service has been good but it’s a massive expensive for me for something that really doesnt totally work and yet I’m way to financially invested to change softwares to something that transitions with Shopify better. I hope to see some improvements and more help navigating this.

Aspetti positivi:

I find the software great for having both new & used items on one software. It’s pretty user friendly and any time I have an issue with it they call me back right away.

Aspetti negativi:

I’m having a pretty frustrating time with the ease of adding Shopify to it. It’s a lot of money to add the Shopify plug in and yet it’s quite archaic. I can’t really find anyone in Shopify that can actually help me because everything needs to be done through Traxia. I wish I could have a few hours with someone that is well versed in both Shopify and Traxia but there doesn’t seem to be such a person. The variants make my website super hard to navigate. I can’t add Facebook shopping or Instagram tagging because of this which has lost me so much business. It’s frustrating in these Covid times as I need all the help I can get and I don’t feel supported.

Recommended with No Hesitation

Commenti: I am finding that inventory management has become much simpler by integrating Simpleconsign into my business. Everyday activities like tagging, uploading photos to my website, processing Items… Have become become much more streamlined and take less time - which saves me $ and stress. I have over 600 consignors, and now I am able, at a click, to access their account, answer their questions, and truly understand their activity. I feel I have much more visibility to my business, and it’s health, as a result of partnering with SimpleConsign.

Aspetti positivi:

I think the main feature, says it in the name. SimpleConsign… It is simple to use and intuitive. Clearly much thought was put into what features are needed most to run a consignment retail environment. It integrates beautifully with our Shopify website, and is well supported... with technicians responding almost immediately which is what is needed in a retail business space. I would highly recommend.

Aspetti negativi:

Given it requires remote integration (owner driving roll out from afar). I would’ve hoped for an ‘integration coordinator’ for my account. Having one individual from SimpleConsign triage issues, train, ensure account specific issues were addressed, and ensure all the ‘boxes were checked’ would have prevented extra work at my end. As well, SimpleConsign does not offer a platform that is formatted for phones. I do a lot of work remotely on my Apple phone, and find the platform hard to navigate from my phone.

Easy to Use and I know where I stand daily!

Commenti: So, So glad I switched!

Aspetti positivi:

My store does consign and new product and simple consign handles it all! I used a different product for a number of years and keeping track of my new items was a nightmare. I love how easy Simple Consign is to keep track of all of our new inventory and to make changes. The History portion is very helpful. Simple Consign has easy integration with my online store. The fact that Simple Consign gives you a daily record of your COGS without having to pull multiple reports is one of its best features. It is so easy that I was able to get rid of my bookkeeper who waded through multiple reports on my previous software. The consignment process is easy and straightforward to use. We have always had quick and friendly technical support, even with our stupid questions. Highly recommend this software particularly if you choose to carry some new product.

Aspetti negativi:

I would love it the POS system integrated with your choice of a credit card company. Reports can be a challenging to figure out at first.

Traxia

Commenti: Like I said earlier, this is a good product and the customer service has always been great when submitting a service ticket, lately that is not so much. Updates are done with no knowledge to us, the customer. When we have found errors to updates or ask a question about the recent updates through the service ticket procedure. We haven't gotten an answer, some times we have had to call the support number to see what is going on.
Other times they say they will get back to you and they forget, so you have to follow up with them.

Aspetti positivi:

That all features are on one page. It is easy to training new associates.

Aspetti negativi:

That updates are done with out knowledge, and it can cause mistakes and they aren't found all the time by the team that did them. When an update is done and we have questions lastly we have emailed and gotten no response back on why and what happened. Customer service was one of the reason I used to recommend traxia, but lately that has not been a good experience. Reporting is good but still have a hard time finding or creating reports that work best for your store.

Excellent Product

Commenti: Excellent. We moved from a Google Sheets entry system to Simple Consign and it has made our lives much easier.

Aspetti positivi:

Easy to install and set up. Lots of flexibility in use. Keeps track of hundreds of consignors and thousands of products

Aspetti negativi:

Limited search options - i.e. in layaway. No fuzzy logic - for example, if a product name is misspelled, the program will not find it.

Simple Consign had definitely saved us so much time!

Commenti: Overall I really like Simple Consign. I used to hand write tags and keep a spreadsheet. I love that I can do all the things I need to in one program.

Aspetti positivi:

The ease of use and the ability to track everything.

Aspetti negativi:

When something sells online it doesn't always take them out of inventory and we get double orders. Also it seems as though when there is an update we have a lot of errors.

Love it but not the price hike

Aspetti positivi:

The customer service is fantastic. Any trouble I’ve had, which is rare, is immediately solved. They’ve also helped me a great deal just with setup and occasionally with reports I’d like to run.

Aspetti negativi:

It’s pricey. I was fine with the original Price of $199 but it jumped to $279 a month. Not much you can do about that after your whole business is setup and that’s a pretty big hike.

I'd highly recommend Simple Consign and my onboarding gal, Megan was fantastic!

Commenti: Very happy and invaluable!

Aspetti positivi:

The dashboard! Ease of use in entering inventory and consignors.

Aspetti negativi:

When checking someone out, it can be a bit quirky sometimes.

Without hesitation- a true winner

Commenti: Overall experience: They use a 10 point scale to rate level of satisfaction. I need more like a 50 point scale.
I just cant thank Simple Consign enough for always being there. It is such a pleasure to work with team that truly understands customer service. Attitude, professionalism, knowledge base--- they have it all and deliver it with the highest regard for their customers. Just love it and love them!

Aspetti positivi:

Where do I begin? Let me start with their OUTSTANDING customer support. They are fast at responding, patient as they walk you thru solutions ( teach you as they do) and truly know their product features. Probably the most outstanding service I have received from any vendor. As for the software itself- tremendous! I feel like I could not do my job without this software (and their support). It provides me with all the necessary features I need to make the shop run smoothly, informed and convenient. My consignors love it because it gives them access to their account 24/7.. and it saves me from having to answer phone calls about accou8nt info. It is right there for each client. I truly cant speak highly enough about this company, its people and its products. The best value and the "item" that helps me the most.

Aspetti negativi:

There is nothing I dislike. When I run into a problem, all I have to do is call customer support and BINGO- they walk me thru a solution. There was 1 occasion when I wanted to do something and that particular function could not be done HOWEVER with the help of the support crew, they came up with an alternative that worked perfect. They go the extra mile 7 days a week/ 24 hours a day

Highly recommended!

Commenti: Having worked at another consignment shop for 19 years, I really wanted to use the same software when I opened my own shop because it was familiar and cheap to run. However, the familiar software didn't have online access for consignors, something that is very important in this market and worth every dime! Using Simple Consign has shown me how many features weren't available in the other software.
As someone who doesn't get along well with technology, the support staff was amazing in helping me get started and continues to be amazing when I need assistance. Their response time is phenomenal.

Aspetti positivi:

The initial set up and training went really smoothly with Simple Consign; the support team took even took over dealing with the inept company that was setting up my hardware, saving me a ton of stress. This software is very user friendly. I'm sure that there are a lot of features that I haven't even taken advantage of using yet! My consignors are thrilled to be able to check their accounts online.

Aspetti negativi:

I've gotten feedback from a few people that they had difficulty going back into their account history; it would be more convenient if it was available at a glance without having to change dates to try and find items from older consignment periods.

Simple Consign

Commenti: Everyone at Simple Consign is very helpful. We always have great customer service and we know that they are trying to fix/change the things we want/need but it isn't always possible.
We also realize that many of our issues are because we aren't consignment but Resale. So there are many things/options/functions that Simple Consign offers that we don't need or use.

Aspetti positivi:

We like the reports but could use more customized reports. We like many of the options but feel a lot of them are not for the sales people and should be manager only functions. We like that everything can be viewed from all locations

Aspetti negativi:

We want to format the tags but can't. Certain things on reports don't make sense and are hard to figure out if you have multiple sites. The customer profiles are too specific to location that info was entered. We want to see everything including loyalty points on the Customer tab not location specific. Every new transaction needs to prompt for new pin number. Can not process 2 credit cards for 1 transaction. Many customers want to use 2 credit cards to make their purchase.

Playback Sports

Commenti: I feel like the staff over at Simple Consign are all part of my company, working for me and frankly are the highest functioning part of my business. I appreciate them everyday when I turn on the system and it buzzes to life having safely stored all of my data through the night.

Aspetti positivi:

Super user friendly and easy to onboard new employees. Love the consistent and seamless (mostly) updates. Also love the recent refreshed look and feel. Even though I don't often ask for special features its clear to me that the company overall has their pulse on what consignment stores need because new features consistently address issues or needs that we are having.

Aspetti negativi:

Sometimes there are printer challenges but it's less likely about the software than probably compatibility with operating systems.

Simple Consign

Commenti: Overall my experience has been very good.

Aspetti positivi:

Simple Consign is excellent software for businesses such as ours - where you have multiple vendors. It allows us to easily process a sale as well as look up history, etc. it pretty much allows us to do everything we need to in order to run our business. Great value for the money. Also, our vendors can see their sales online at any time. They love being able to do that. Tech support has been very helpful whenever I have had questions.

Aspetti negativi:

The reporting is not as flexible as I would like it to be. All fields should be available to select from for a custom report. Also it is not possible to change an item description after a sale has processed. Also, It is practically impossible to get a modification done.

Easy to use software, not perfect for consignment shops that also buy used merchandise.

Commenti: I've had a good experience, overall. The support staff is awesome and I never have to wait long to get a response and it's always taken care of immediately.

Aspetti positivi:

Ease of use. Even my senior employees can navigate the system. I like how easy it is to keep track of taxes, sales and consignment inventory.

Aspetti negativi:

I don't like how it keeps my purchased consignment items in the system after they sell. I understand that it is there for items that are new and re-ordered, but we purchase a lot of used items and I would like the system to show "sold" once those items are sold. I would also love a pop up alert when a consignor goes into "ingrace" status.

Simple for Consignment

Aspetti positivi:

One of my favorite features is that consignor's can access their accounts to view account balance, what items have sold, and what items are still active. The software is also fairly easy to understand and use once you have gotten accustomed to it. I thoroughly enjoy the option to edit inventory in bulk, as it makes it much easier when removing clothes from the system at the end of the season.

Aspetti negativi:

While it is easy to use, it's almost necessary to watch the training videos provided to understand exactly how the software works. One irksome issue I've stumbled upon, is that when entering the brand name, a drop down menu appears and on occasion the system has automatically chosen a pre-entered brand that is not the one I am trying to use at that time. When creating/printing reports you must be VERY specific about the information you are looking for, or it will not be correct. This is also frustrating at times.

Technical support team is great!

Commenti: I would recommend Traxia to anyone considering a new system for their consignment store: from setup to day-to-day operations, everything about it worked well for us.

Aspetti positivi:

It was easy to set up, and what questions I had were easily solved by working with the support team. The program is fairly intuitive and easy to navigate with common sense.

Aspetti negativi:

The boxes had too much white space in them, requiring a scroll down (extra step). For example, the new consignor field could be tightened up so that "Save and Close" don't require scrolling down. This came up in other screens, too. The monthly fee to marry with e-commerce sites is very high. However, Traxia operated very well with our link to Shopify.

User friendly system for our small business

Commenti: Overall, we have been happy with this software. Neither I or my business partner are incredibly computer savvy, and this system has been fairly easy for us to navigate and utilize for our small business purposes.

Aspetti positivi:

This software is relatively user friendly and intuitive. It makes it easy to manage our various consignors and vendors and the real time access to sales is a huge bonus for our vendors.

Aspetti negativi:

There are a few navigational aspects that could use some improvement. We have permanent vendors and it is often difficult to swap the vendor ID for an item that has already sold, if there has been a clerical error. We have struggled with out check printing format and integration to Quickbooks.

I love Simple Consign

Commenti: Overall I really liek Simple Consign, Traxia and the tech support so the best especially [SENSITIVE CONTENT HIDDEN]. Hi [SENSITIVE CONTENT HIDDEN]! They are quick to call and quick to get it all fixed.

Aspetti positivi:

It’s really easy to use and easy to train employees on. I love the automation of the price book and the Shopify integration.

Aspetti negativi:

The reports can be a little hard to manuever sometimes and the cloud printing keeps kicking off the tag printers.

We love Simple Consign!

Commenti: Simple Consign makes our employees' daily life so much easier. The program allows us to keep our store inventory organized between two shops, makes checkout a breeze, and lets us track customer spending and credit. It has a straightforward interface that is easy to learn for new employees. Plus their knowledgeable customer service is always willing to take time to troubleshoot problems when they occasionally come up. The program is an essential part of the organization key to our shop!

Aspetti positivi:

Usability - friendly interface makes learning easy. Whenever an update occurs, we also receive an email and any changes often give us new tools to benefit our customers' experiences.

Aspetti negativi:

We occasionally have issues with payments. The option to pay with a check does not require a check number which would be useful to us in catching mistakes at the counter.

A Simpler Point-of-Sale for Consignment and Resale Businesses

Commenti: We switched from a major POS after four years and have been pleased with the decision. The software does what is advertised, and support is responsive and friendly. We've already recommended this software to other resale shops.

Aspetti positivi:

Product is straight forward; setup and training has been easier than compared to competitor product. It has 'just what we need' for a smaller-scale resale business with one location and no full-time back office staff. Converting from the competitor was made easy by the tech staff who are friendly and knowledgeable. Tech has been responsive to support tickets, and their ticked system allows you to specify the urgency. The data connection to Quickbooks works well but is limited to payouts. Online videos and a good user manual are easily available for training and reference. Cloud-based data and Software as a Service means reduced technology demands on small business.

Aspetti negativi:

Because tag styles are tied to product categories, we are unable to easily print two tag types for jewelry (one for display to customer, one for butterfly tag on merchandise.) The online manual is great for 90% of needs; not all features are fully documented, especially for users who like to know the boundaries of what a product can do. Cloud-based does rely on a steady internet connection; this is not a major obstacle in 2018, and the benefits of hosting outweigh the challenges of storing the data in the local store.

Change is Good!

Commenti: It has been great. The conversion was easy and seamless. The support is great and quick. I like that I can email and not be on hold. They will call me based on the "911" of what I need and assist me through the processes. I wish I had switched sooner when I was introduced to the program. It has saved us money too! That's a win win!!!!

Aspetti positivi:

I like that it is internet based. It is easy to use and consignors like that it's a "live" system. I do not have to think about backing up or did my team back up correctly. It has been very easy to learn and use. We have been on it for 8 months and I wish I switched sooner.

Aspetti negativi:

I have yet to find the feature to email consignors through the program. Also, I miss being able to pull my birthdays for the month and send a birthday wish/coupon. But the reports and abilities to do more that I ever could outweigh what I cannot do!

I couldn't imagine running a consignment business without it!

Commenti: SimpleConsign is an immense help with inventory management in a consignment situation. I could not survive without this type of inventory management system. A big plus is that they are nice people to deal with!

Aspetti positivi:

The overall inventory management of SimpleConsign makes it easy to manage consignors. The most difficult part of the consignment business is managing inventory and this program has helped. Custom reports are easy to create and download as a CSV to use a spreadsheet program to create better forms. Since we also hold online auctions, the custom forms can be used to create a dataset to upload to the auction site. Also, the folks at Traxia have to be commended about their responsiveness to customer service. Even over the weekends, someone will answer even though most issues could wait until Monday. I switched from another product and glad I did.

Aspetti negativi:

The software is not pretty. It looks like it was developed over 20 years ago and has not been redesigned. That is not an issue except that too many UI elements are small or not laid out well for eyes that are aging. Although a mature piece of software is good, it also shows the problems of adding features upon features. An example of the added-on features that feels as if it was bolted-on is the way to search old records. Also, bulk editing is very difficult. If you want to change a few items, you have to create a report, print out the SKU with the bar codes and use the bar code to scan in the SKU to create an edit list. A bulk upload system that is easier to understand would also be nice. There are no built-in alert systems to warn you about timed activities, such as inventory transitioning from ACTIVE to INGRACE. An alert system would be very helpful!

Very easy to use and affordable consignment software

Commenti: Overall we are very happy. As a small store, SimpleConsign has all the features that we need at a price we can afford. The software has been easy to use, stable and support has been very fast to respond to any questions or issues we might have. We can work around the minor issues with little extra effort and our vendors love the real time access to their accounts and the ease of adding inventory. We would recommend any consignment store or vendor mall seriously look at SimpleConsing as their POS software.

Aspetti positivi:

The best aspect of SimpleConsign is the ease of use for both our store and our vendors. It is simple to add/edit/remove inventory or convert vendor inventory if abandoned. Consigner Access allows for direct uploading of inventory into the POS system by the vendor. Having bar codes on items eliminates the majority of errors in recording vendor sales and allows for faster chekout. Vendors do not have to wait until end-of-month accounting is complete to know where there account stands by giving them real time account access. There are a wide range of reporting options allowing the store to be able to analize data to look for trends in sales and types of items being sold. This allows for better staffing allocation and inventory stocking. Sales reports are complete with all the information that accountants/tax preparers need.

Aspetti negativi:

As this software was designed for consignment and we use it in a vendor mall the "Status" field becomes confusing to new vendors when an item changes from "Active" to "Expired". Vendors tend to think that the item is no longer available for sale. When a vendors sales do not exceed their rent and they have to do a "Pay In" the receipts that print out are fortune cookie size slips. A full size receipt should print out as the small ones barely have enough room for credit card users to sign and the vendor copy is even smaller and difficult for them to save for there records. There is no way to edit information once uploaded from the consigner side. This is probably set up this way to protect the store but if a vendor makes a spelling mistake or quantity, price mistake the only way for the vendor to correct is to remove the item and create it a second time otherwise, the store has to do the correcting. There are limited receipt printer compatibility.