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Informazioni su Setmore
Fai crescere la tua azienda con questa soluzione gratuita di pianificazione degli appuntamenti, fornita tramite il web, dispositivi desktop, Android e iOS.
The price is great and there is no fuss if you want to switch back to a free version.
There are limitations depending on your own personal requirements. We do have to do work arounds to get it to fit our needs and it can be disappointing and frustrating.
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A perfect fit!
Prenotazioni più veloci
Aspetti positivi:
Mi è piaciuto perché mi ha accelerato la gestione degli appuntamenti
Aspetti negativi:
Ci ho messo del tempo a integrarlo alle colleghe per spiegarlo
Risposta di Setmore
2 anni fa
Hi Stefania, Thank you for taking the time to leave us a review! Thrilled to hear that Setmore has increased the speed for your appointment management. You can book a demo for your colleagues to attend which will guide them through the platform and give helpful tips and guides, you can book this here: https://onboarding.setmore.com/ If you require any further assistance, do not hesitate to reach out to [email protected]. Julia, Community Team
Alternative considerate:
Great one-stop shop for health practitioners
Commenti: Setmore provides a combination of easy-to-use function sand features that make my job as a life coach simpler. Setmore is my single source of truth for the day to day running of my business. Appointment booking, calendar integration, client details, email and text appointment reminders, cash and card payments, web storefront, these are all features I'd expect to find in software targetted at my business, but the no-cost integration with Teleport for group and one-to-one video sessions is the cherry on the top. If you run a hair salon, a yoga or pilates studio, a coaching business, a massage practice or any session-based appointment-run business, then it is worth your time evaluating Setmore.
Aspetti positivi:
Setmore is incredibly easy to use and set up. The feature set for anyone who lives by client appointments is perfect. Simple integrations with payment providers ensure you can charge for services. Best of all is the integration with Teleport.video for video conferencing. The dashboard gives you a high-level view of your business, and the reports and client database are simple but useful. If you need deeper analytics or CRM functionality Setmore also integrates with most of the market leaders. Finally, Setmore support is responsive, professional and helpful.
Aspetti negativi:
As an Apple-based business, the support for Safari is not as complete as the support for Chrome. There is also no support for Windows Explorer - which can be an issue for video chats with some clients. However, as there are workarounds - use Chrome or Firefox - this isn't a deal-breaker. I would like a bit more customisation for the client-facing features. For instance, the online booking page isn't customisable for look-and-feel - e.g.brand colours. layout etc. However, those are advanced features which I suspect few customers would take advantage of, so again not a deal-breaker.
Alternative considerate:
Upset that I must cancel Setmore because my clients can't buy memberships/packages.
Commenti: I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price.
Aspetti positivi:
Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.
Aspetti negativi:
I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.
Risposta di Setmore
2 anni fa
Hi Mindy, Thank you for taking the time to review Setmore and providing us with feedback. We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature. We hope we will be able to welcome you back to Setmore in the future. Julia, Community Team
A good, easy to use program, well-priced, but with a lot of unusual glitches
Commenti:
We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.
The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.
Aspetti positivi:
Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.
Aspetti negativi:
Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.
Even the free account works perfectly.
Commenti: The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you!
Aspetti positivi:
1. It is free! Heartfelt thanks from non-profit schools like us. 2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.
Aspetti negativi:
1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations. 2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message. 3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?
Alternative considerate:
Setmore is inexpensive and gives you all the features that you need
Commenti: I would say very good, given the low price and availability of all features available with more expensive booking sites. I am very happy with Setmore.
Aspetti positivi:
The price which $9 per month and gives me all the features to make my company look professional to prospective customers. Email reminders, text reminders, payment collection, ability to link it with my google and apple calendars, ability to link it with external applications like Zoom/PayPal/Square/Stripe etc.
Aspetti negativi:
It is very hard to configure it to make the application to book on my website without the need to open an external booking link. I am not yet able to do it and when customers click the link on my website it opens a new tab and take it to Setmore website. If this could be improved or made easy to use I will be very impressed.
Risposta di Setmore
2 anni fa
Hi Kunal, Thank you for taking the time to review Setmore! We're thrilled you think Setmore is inexpensive and it provides you with the features you need for your business. We appreciate all feedback as it helps us improve the experience we offer our customers. We've passed on your comments to our developers. In the meantime, do not hesitate to reach out to the team at [email protected]. Julia, Community Team
great for basic option
Commenti: Actually, it's great as a basic option, but they need to develop it a bit more for me to be willing to pay for long-term use
Aspetti positivi:
There are lots of free options that help me a lot. Their service is great and fast.
Aspetti negativi:
There are some areas they need to improve to make their service better. I want to use only Venmo for my clients, but I can't display Venmo as the only payment option. I believe PayPal is part of Venmo, so I have to offer both PayPal and Venmo as payment options. Additionally, I requested the ability to apply discounts individually for my clients, like allowing them to use a coupon for discounts. Unfortunately, they don't offer this option, which is inconvenient for me.
Risposta di Setmore
2 mesi fa
Hi Saemi, Thank you for taking the time to share your feedback about Setmore! Thrilled to hear that you think the service we offer is great and fast. It's great that you appreciate the free plan of Setmore. We appreciate the feedback regarding Venmo. I've passed this onto our payment team to consider. Thanks for sharing! Julia, Community Team
Best Program Ever!
Commenti: It's been great! As mentioned in my Pros, it's just an overall amazing, inexpensive (if not free) way to help run my business better!
Aspetti positivi:
After having my reminder to my clients removed from the program I was paying for on Wix, I needed something for my small business that wouldn't cost me $500 to renew on a higher level on the above mentioned site. I began Googling and Googling and Googling. After a few trials and errors with other programs, I found Setmore and it has been amazing! They offer so much for free that solo-business owners like myself who don't have employees, can integrate their booking system in my existing website without any hassle or fuss. It allows my clients very quick and easy booking without needing to talk to me. I allows me to create blocked time frames after each client to have time to prepare, easily allows me to book myself out during times I cannot work. Basically, there isn't much not to love about Setmore.
Aspetti negativi:
The only downfall of Setmore is it can be a little glitchy. Sometimes, things won't organize properly when saved and updates won't update until hours later in a flash when you enter the program again. These little glitches in the system are the only real downfall of Setmore.
Risposta di Setmore
2 anni fa
Hi LNai C, Thank you for taking the time to review Setmore! Thrilled to hear that after your search, you're happy with Setmore. It's great that it helps your clients get booked quickly and easily, you can manage your schedule to suit your needs, and you think it's cost-effective. We appreciate all feedback as it helps us improve the service we offer. We'll pass your comments onto the team. Julia, Community Team
Alternative considerate:
Do not overlook Setmore
Commenti: It has been a huge blessings as I started my business with Setmore and it has allowed me to take bookings online. I have only used the free version and will be sad to leave them, but should they upgrade to the more modern style and more capability, I would love to hear about it as I know they will do it right.
Aspetti positivi:
It is very easy to use and intuitive to set up. It has online booking capability that integrates with my Wordpress website. The online help is second to none and they are very quick to respond and super friendly. Their FREE version is amazing for up to five practitioners and integrates with numerous payment providers. It has a notes section and option to list classes. They are also constantly improving their system, striving for the best.
Aspetti negativi:
It does not look that modern and although they do the basics very well, I need more than that now, which they cannot yet provide, such as concession cards, membership options, discounts, SOAP notes etc. It looks a little outdated and wanted to have a modern look with lots of clear images.
Risposta di Setmore
3 anni fa
Hi Debby, Thanks for taking the time to write a review. Your feedback is extremely important to us as we are constantly striving to improve the product. Please continue to reach out to our support team or email [email protected] if you have any issues. Thanks, Julia, Community Team
Getting Started, needed help...Help answered quickly and solved my issue
Commenti: I will say I just started and so far it has been great, no issues other than my question which was answered quickly and I was back setting up our account.
Aspetti positivi:
Ease of use and setup. Ability to customize and use.
Aspetti negativi:
Would like the ability to customize industry. Categories are great for general use but does not allow a more specific Industry to be selected or set.
Alternative considerate:
Massage therapist
Aspetti positivi:
The user interface and the android app is the best on the market
Aspetti negativi:
The features are lacking compared to other similar software
Alternative considerate:
The best customer service and affordable price in the market
Commenti: Easy to use platform. Affordable price.
Aspetti positivi:
Very easy to use, custome service are great, you can reach them anytime ( love it) I would recommend this app for everyone who need a basic scheduling app because it's very cheap and easy compared to many on the market. I have tried a lot of Software but Setmore is by far the best. Would be perfect if they offer marketing, intake form, client's file or SOAP which very important for many industries nowadays. I am not only like the app but I like its people too. Thanks guys for hard work.
Aspetti negativi:
I know they are doing they best to improve their app everyday. Keep it up the good work. Cheers
Alternative considerate:
If you visit customers in their homes then this is for you.
Commenti: Overall I find Setmore just really good.
Aspetti positivi:
This software gives my customers the ability to book my services online, pay for the appointment, get confirmation of the appointment and get reminders before the appointment. Customers find it easy to use, it gives them the confidence that they are dealing with a company that is on the ball. The best thing for me is that customers book me and I travel to their homes to service their woodburner and chimney. So many booking software companies assume customers come to you. Setmore know that some of us travel to customers.
Aspetti negativi:
Like all software, you have to play with it to get to function as you would like. It took me about a day of messing about, trying things out to see what did and what didn't work for me. I don't really see this as a con. If someone was very new at setting one of these booking softwares up, it may take a bit of time to get all the functions up and running. Doesn't take PayPal.
Alternative considerate:
Good Product, but Indians cannot take payments
Commenti: It is great for scheduling.
Aspetti positivi:
Very easy to use and lots of options to create workshops as well as appointments.
Aspetti negativi:
The email sent to the customer can only be customised for ALL emails. So whether or not they sign up for a workshop or an individual session, they receive the same instructions, which makes this hard. Also if you want to recieve payments, you have to subscribe and that is super expensive, and also if you're an Indian, receiving payments from Indians is not an option unless they use credit cards only (since you can use stripe).
Alternative considerate:
Outstanding
Commenti:
Amazing service and always feel looked after and supported.
I also like that it supports my card reader and MailChimp although haven't found a quick way of importing details.
Aspetti positivi:
The support I have received from setmore has been outstanding. Always ready to answer questions and find the solutions. I highly recommend this service.
Aspetti negativi:
I got caught out with BST and lost a couple of appointment slots. I now know to log out and log back in when the clocks change.
Highly recommend for Property Managers/Sales Appointments
Commenti: Setmore solves our scheduling issue with clients - we don't need to email them open timeslots and then have it change by the time they reply - now we just sent them a link to see the 'live calendar' and they can choose current openings. It also allows us to schedule group classes, and have multiple people meet us at once. We can easily ask the clients a few preliminary questions that they must fill out before their appointment, such as their budget and move-in date, so we know what products to show them at their appointment. It saves us phoning them ahead of time to discuss options and make sure we have products available for them.
Aspetti positivi:
I've used this software daily at my past and current company for 2+ years, it's very easy to set up and start using and the Pro version was a 'must have' when I changed companies. The ability to remove Setmore branding and integrate it into our business helps us look professional and consistent in our branding for our clients. We use it to schedule private appointments with clients, book group appointments, and reserve elevators for people moving in/out. It's easy to update hours/availability, add staff or services, and add clients. Very user friendly for our clients, we never need to help them with online bookings. The value for money is excellent, especially considering the amount of time it saves us trying to book appointments with clients (often 40+ appointments per week at our peak).
Aspetti negativi:
We had requested and then tested a new chat feature that would allow us to text message users from the software, but wished that it could show our work cell as the 'reply' number. It's not that important to us, so this was a non-issue. I wish we could set up reoccurring group classes (ie every Friday at 5pm, we offer ABC class, but people register for individual sessions) but it's not yet a feature so we manually add the group classes.
Day Spa Booking software
Commenti: Good, but could be better.
Aspetti positivi:
Setting up services is smooth and allows for the order to be determined by client and not A-Z. Most booking software do not allow for this. Thus you can not put your top selling services at the top of the booking page for ease of clients that book online. Sends confirmation emails and reminder text. The reminder text greatly reduces no-showes. Easy ability to download booking information into spread sheet that can be uploaded into email markeing programs. Keeps an ongoing data base of all clients year to year. So you data base just gets larger. Not difficult for staff to learn to use for booking appointments.
Aspetti negativi:
Does not have a staff only interphase that can be at the front desk. To allow staff to have all functions they must use admin page. That allows for booking software surfing by staff and the deletions of settings and services by mistake. Does not allow for Room booking. Only does staff booking. So if a services requires more then one staff member can result in over booking and angry clients. Needs the ability to be able to book rooms or service areas, then when assigned to staff, then staff can receive emails on service times. Currently does only books staff. So my staff never receives booking notifications. I have each set to areas or rooms in the spa. Does not allow payment processing threw local banks or other merchants that have lower interest rates compared to Strip and Square.
Alternative considerate:
LOVE Setmore..but
Commenti: I have tried other's and have come back to Ashmore!!
Aspetti positivi:
The ease. Not too many p ages to flip through. We sto p ped using setmore and paid for more expensive ones... only because doesnt quite cover our needs. But i came back to setmore when weighing up pro & cons
Aspetti negativi:
I ideally need more photo space. And to be able to view photo bigger. I would also like better reporting. We have now got square so I'll see i f that makes reporting better. Also staff get to access client info, it would be good if they just saw their schedule ,& not able to change it and not see $ .
Amazingly full-featured free app that schedules like a dream!
Commenti: We live in a condominium community with shared amenities. When COVID-19 forced the closure of our fitness facility, we all understood and tried to make do without it. However, once our state started reopening again, we struggled with a way to reopen our gym -- especially since we had limited resources and ability to monitor and clean as frequently as was being dictated by the governor. Since "personal fitness sessions" were allowed, we devised a way that our residents would be able to "book the gym" - one at a time - to allow them to use it at their own risk (no special cleaning between uses) and be responsible for cleaning only the equipment they use. It worked marvelously!! And our residents are THRILLED to be able to go back into the gym to work out again, one at at time, without fearing that there will be other folks there huffing and puffing next to them on the treadmill. This powerful and intuitive little app completeley solved our problem and removed the hurdles of reopening the gym safely. 10-stars, Setmore!!
Aspetti positivi:
The ease with which we were able to set it up to suit our needs AND the amazing amount of control of the booking features that were available in even the free version. I'm dazzled by the functionality and accuracy with which this powerful little app keeps track of our users and their appointments. The user interface is very intuitive as well.
Aspetti negativi:
Nothing - I Googled "appointment booking app free" and Setmore came back as very highly-rated... I took a peek and had it set up for our needs within 15 minutes. From there, it was just a matter of tweaking the settings and booking policies to suit our needs. The only thing that was a TINY bit frustrating was an accidental "swipe" I made while editing a long paragraph of booking policies in the "Services" section on my mobile device that took me right back to the main screen and all my typing was lost! I gasped in horror, knowing it was my fault, but an autosave would've been awesome right then. I had to recreate the text (as I was composing it on the fly), and all was not lost - just my time.
Great Online Appointment Scheduler
Commenti: Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!
Aspetti positivi:
I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.
Aspetti negativi:
It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.
Effective Scheduling With Setmore
Aspetti positivi:
With Setmore, appointment scheduling is easy I like that it is effortless to book online and that the calendar sync ensures no double or over booking
Aspetti negativi:
Well, this product really never fails and no hates.
Risposta di Setmore
11 mesi fa
Hi Faith, Thank you for taking the time to review Setmore! Thrilled to hear that you can effortlessly get booked online and that you appreciate the ability to sync your other calendars. We appreciate your support! If you require any assistance, please do not hesitate to reach out to [email protected]. Julia, Community Team
Alternative considerate:
Great company
Aspetti positivi:
Easy to use and easy for my clients to use cost is unbelievably Affordable
Aspetti negativi:
I don’t have any bad things to say but I can’t continue to say good things about this company
Great tool to bring organization to a complex business and diverse team
Commenti: We have all easily adapted to use of Setmore. Staff loves the ability to schedule appointments remotely on their cell phones. We are also able to book appointments for one another, and get updates as appointments are set. We love that the app offers a layout that makes it easy to see the day's schedule for all team members at a glance.
Aspetti positivi:
We implemented Setmore as a way to track our open projects and keep track of client appointments. We use Setmore to communicate appointment times to clients and to inform each other of our out-of-office appointments, as well as to forecast our weekly business opportunities.
Aspetti negativi:
It would be great if clients could reply to the appointment reminders and the responses were directed to the team member with whom the appointment was set instead of to the general mailbox. We have misssed some client communications due to this setting / feature.
Setmore for small business
Commenti: Frustrating, lack of confidence, irritating. Do recognize eventually when they are at fault and will financial compensate. When it works it's great BUT all to regularly it doesn't work and can impact the bottom line of your business. They are not financially compensating for that, just your subscription fee
Aspetti positivi:
They ha ve recredited my account for the failure of the service meeting the agreement I paid for. When you insist on being escalated. You will eventually get through to an English speak who can fully understand the nuisances of the language. There by getting "what is" and being able to provide customer service.
Aspetti negativi:
Setmore online calendar is slow, restricting and inflexible on phones. It is most flexible through the google calendar BUT that connection of syncing between Setmore and Google calendar continuously breaks down. I had to wait 2weeks to get the fix done. It has continuously failed over the past 11months of subscription, and adversely affected my business. The first tier of customer service support do not have English as their primary language, and a substantial amount of frustrating time can be spent speaking at cross purposes. Thereby failing to resolve anything. All customer support contact is through texting
Alternative considerate:
On the right path
Commenti: Overall I'd give it 4/5 and worth the cost of upgrading to the premium. It's helped streamline my business and makes capturing new clients easier.
Aspetti positivi:
With the upgraded version of this software, I appreciate the integrations with other platforms such as facebook, mailchimp, and instagram. The weekly/monthly snapshot of projected income is great as well. Setmore is flexible between sessions and classes which works well with our ice hockey academy.
Aspetti negativi:
Sometimes its the little things and the UI that could be better. For example, making it easier to scroll to the time that you want or being able to type it in. Also the facebook integration could be more customizable for your page.