Recensioni su Kickserv

The Best Value for the Money

Commenti: Wonderful experience for over 11 years

Aspetti positivi:

The best feature of this product is the customer service. The ease of use and the product.

Aspetti negativi:

Some limitations on reports. But always found work around

Great for One Tech

Commenti: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

Aspetti positivi:

I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

Aspetti negativi:

Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

Kickserv is a great app that I have used for my Piano Service Company.

Aspetti positivi:

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Aspetti negativi:

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Have used for years and very reliable

Commenti: We have used them for years in our Property Management business. Very useful and reliable calendar system

Aspetti positivi:

I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe.

Aspetti negativi:

I really dislike problems with signing in - which occur fairly regularly.

Servicing Company - Long-time User

Commenti: Generally very good.

Aspetti positivi:

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Aspetti negativi:

- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

We love the convience of Kickserv!

Commenti: We have been using Kickserv since 2012, overall we havent hads any problems with it. Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing. The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers.

Aspetti positivi:

We love the convience of Kickserv! We love the digital billing, saves us paper, as well as the time tracking for our employees.

Aspetti negativi:

Using the phone system is fairly difficult and laggy. It doesnt have all the fewatures when compared to using on a comptuer, but it does the job.

Great scheduling program

Commenti: It is a very handy program that is improving at an impress pace.

Aspetti positivi:

I like the ease it is to schedule and move scheduled jobs.

Aspetti negativi:

It is not easy to take a job from the completed status to unscheduled.

Great Job!

Commenti: Amazing! When I have questions they are always answered in a timely manner

Aspetti positivi:

Easy navigation. The customer service team is great.

Aspetti negativi:

No complaints. Been with the company 4 years.

owner

Commenti: really good but I do have problems with taxes matching write with quickbooks

Aspetti positivi:

how simple it works

Aspetti negativi:

the step by step task oiption for workflow

Customer Service is Stellar!

Commenti: Extremely favorable experiences for the past five years.

Aspetti positivi:

The customer service department always goes above and beyond

Aspetti negativi:

Like everything about Kickserv. There are no cons.

Awesome product!! 10!!

Commenti: I own a contracting business and it is perfect for my business.

Aspetti positivi:

I like the ease of use as well as the customer service.

Aspetti negativi:

I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.

KS Review

Commenti: It has been a great experience.

Aspetti positivi:

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

Aspetti negativi:

there is nothing that i dont like about it.

Good product

Commenti: Everything has been smooth. We are happy that we chose this product for our business.

Aspetti positivi:

Easy to use user friendly, easy to navigate

Aspetti negativi:

I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off

Amazin

Aspetti positivi:

Ease of use is the best feature. Very simple to teach to others

Aspetti negativi:

Nothing really. I like this product a lot

Kickserv Kicks Ass

Commenti: Excellent product and fast, reliable support.

Aspetti positivi:

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

Aspetti negativi:

The home page is useless. Some of the reporting functions need work.

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

Commenti: It helps me manage four irrigation service technicians and keep them going where they need to go.

Aspetti positivi:

Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Aspetti negativi:

We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature. While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Great Software

Commenti: Just having everything in one place is great! My boss has more experience with account management software and he really likes this one. He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions. They were great and were very patient with me. I haven't had to bother them as much lately, but they are always accessible and helpful.

Aspetti positivi:

Easy to use.Easy to change products and prices.Love the reminders option and scheduling option.Love the response time and advice from the team when I ask crazy questions!

Aspetti negativi:

The mobile part of the software could use some help, from our perspective. We have issues with attachments and being able to view them in the field. We realize that some of our issues could be user error.

The best thing we have done for our company

Aspetti positivi:

I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier.

Aspetti negativi:

I have yet to find anything that I do not like about Kickserv.

Simple, affordable work managment software

Commenti: I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!!

Aspetti positivi:

Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

Aspetti negativi:

I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

2022 Kickserv year in review

Commenti: Kickserv has kicked butt. It does almost everything we need. It is easy to use so even new hires are up and running with minimal instruction with regards to the app. The customer service is some of the best I have experienced.

Aspetti positivi:

The ease of use for everyone from administration to the in-the-field techs. And the customer support is simply awesome. I have yet to have a question that was not answered quickly and correctly.

Aspetti negativi:

I wish there was a way for us to track specific product history with regards to sales/service.

Kickserv is easy to set up and simple to use

Commenti: Kickserv has been great for a small business. As we grow, we will need more robust functionality. Overall however it has been easy to train new users, easy to set up and ready to go to suit our needs.

Aspetti positivi:

Kickserv is easy to set up and simple to use

Aspetti negativi:

There is no ability to scale. We have multiple offices and cannot schedule work across regions.

We use Kickserv EVERYDAY

Commenti: It has been great - I like to say I have mastered Kickserv

Aspetti positivi:

It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes.

Aspetti negativi:

The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer.

The old system service psychic was very useful and user-friendly. The new software is terrible.

Commenti: During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Aspetti positivi:

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Aspetti negativi:

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Kickserv works

Commenti: Fantastic

Aspetti positivi:

Encompasses all aspects require and integrates with accounting software.

Aspetti negativi:

Doesn’t always sync easily with our accounting system.

5 year user of Service Sidekick now KickServ

Commenti: Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK.

Aspetti positivi:

I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming

Aspetti negativi:

Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare.