Recensioni su Vend

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

Commenti: Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Aspetti positivi:

Pros: Intuitive interface. Most of our users are able to adapt in a few days. Reporting Structure is Good. We can replicate a site basically in few minutes. Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. . Lack of Business Intelligence Interfaces.

Aspetti negativi:

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Perfect App

Commenti: Amazing Experience with more than 2 years with a lot of updates and perfect customer service.

Aspetti positivi:

The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more. The monthly report very accurate and helpful for our company to easy calculate our monthly income statement. Tracking our COGS anytime so we can control our purchases. the inventory stock tracking perfect. Option with no tax good for our country because we don't have a taxes. Tracking my sales anywhere online by my phone a good features.

Aspetti negativi:

The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them. Adding Arabic Language maybe will be a good idea and catching new users.

Very Robust and Affordable POS

Commenti: Our experience with this platform has been largely positive - outside of a full custom built system, it is the best suitable for our business. They need to interview their clients and act based on what they actually require. They currently just kind of think up new functions to implement that I seriously doubt anyone asks for.

Aspetti positivi:

Vend/X-Series has some really great features, though they are very generic. This poses some complications for a specialty store such as ours, but we've developed lots of workaround in place of actual support. Vend is a great platform if you have some experience with inventory management, and a great tool to learn how to do that effectively.

Aspetti negativi:

Even before they were bought by Lightspeed, Vend seemed to lack comprehension of what kinds of stores there are out there. It is very obviously a platform developed by a tech company, not retail experts. They are always working on new, innovative features that are 100% useless, but the core product they've developed and continue to maintain speaks for itself and is delightfully robust.

TERRIBLE Customer Service

Commenti: I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Aspetti positivi:

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Aspetti negativi:

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved. 2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error. 3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers. 4. This program is very inconsistent. 5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

I'm currently operating three locations, and Vend has been helpful so far

Commenti: The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.

Aspetti positivi:

It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.

Aspetti negativi:

I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.

What a P. O. S.!

Commenti: Horrible, we have had nothing but trouble. Yes it's better for us in some ways than our prior POS, but at such a great cost of effort that we would never recommend it to anyone and constantly are on the look out for a better POS! We are implementing scanners to help fix inventory issues, as it is though I do not trust their inventory correction system and we use spreadsheets and the purchasing/returning system instead of the inventory count system. Often if the product is the same price I will use a sale entry to swap the two, but we have noticed items we knowingly sold (with sku'd tags) that still show up as on hand, so I'm not sure there isn't more wrong with this system. In other words, it can't all be from 3 people making mistakes in one system when we all discuss and get frustrated by it on a daily basis!

Aspetti positivi:

Ecwid integrates seamlessly with vend. I wish we could use Ecwid as our main POS instead of Vend, but it is only a website shopping cart plugin or tablet app, and we need something that runs on a PC. We don't like Apple products, and wanted a PC interface instead of a tablet, due to our volume of products.

Aspetti negativi:

1. The cloud sync isn't accurate. Their database will overwrite changes a users makes if your internet isn't "fast" enough AND you have to clear site settings daily or hourly (depends on volume). 2. The reporting and ordering functionality is limited to your Excel skills. Advanced Excel knowledge is a must: Pivot tables, vlookup formulas, concatenate, lots of files to save and track. You cannot do this through the system easily UNLESS you order the same product from the same vendor every time, lucky you! 3.The product export actually can come in handy when the system goes down on Vend's end, because when it goes offline, the only way to find a product in the sell screen is by SKU (so know your SKUS!) 4. This is one of the only POS's that doesn't have both a UPS and SKU field! Duh guys, this is a POS 101 feature! 5. You can't do a mass upload to change products like they say you can. I've tried it multiple times. It has never worked. 6. When you create a product, it creates a "handle" based on the name you created, so don't make any mistakes when you create a product or it will permanently impact the handle of that product. 7. Their search feature is a 3rd party provided feature, which fails to provide any results unless it is an exact match. For example, a product named TFV16 will not populate when you search V16, or vice versa. It's an exact match (word order, spelling, exact!) 8. My staff can't use the program, our inventory is a mess due to difficult contrast, laging!

Completely streamlined the way we do business

Commenti: Thorough reporting, cost effective, reduces our workload. Easier management of inventory.

Aspetti positivi:

I absolutely love the multi-store functionality of Vend. We used to have to create multiple transfers because our previous software was not cloud based and did not communicate between stores. It was a huge headache to manage two completely separate inventories. Vend solved this problem and cut our work load in half. Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough. The thorough reporting has allowed us to order product far more efficiently and accurately than before. The price is reasonable, the customer support is fantastic.

Aspetti negativi:

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Very easy to set up, navigate and get customers checked out quickly

Commenti: Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

Aspetti positivi:

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Aspetti negativi:

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

It solves all of the problems I have as a retailer

Commenti: I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically

Aspetti positivi:

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Aspetti negativi:

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

Vend used to be the best, but now it's Lightspeed X

Commenti: The more they iterate on the software, the more they remove useful features. Combined with how much they cost, there is a stronger choice out there (php pos)

Aspetti positivi:

This is the most bulletproof POS for the money. Everything that works, works better than other platforms.

Aspetti negativi:

They kept raining the price of the pos until they were sold to Lightspeed. Lightspeed is making changes so quickly that their own documentation is pretty worthless. Vendors they work with will call you with sales calls. I also don't like the continued removal of features (sorting by qty, eccomerce, sales ledger)

Important Please read if you are considering subscribing to vend especially if you have more than 20

Commenti: No issue resolved so far.

Aspetti positivi:

It is easy to use how ever with a very limited functionality offered.

Aspetti negativi:

We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues 20 stores .

After a year of use...

Commenti: After one year of using Vend my impression of the product has dropped drastically. The reporting functions are pretty much a joke and the accounting features are a disaster. The only thing worse than these two things is the customer service department which for a year has responded to virtually every inquiry with "The program can't do that", or "It is a feature we are looking to add." There is no report to tell you what, if any, inventory has had it's inventory on hand adjusted (which every professional program does have to combat theft). You actually have to look at each item individually, which when you have over 30k products is not something you can do. I purchased it for two key features, the ability to issue store credit and the ability to integrated with Quickbooks on-line. Only after I started using it did I find that it can do one or the other, for some bizarre reason, not both at the same time. The ordering screen does allow customization and only lists a products description when creating a purchase order. When you have multiple paints from different distributors with the name "Blue" it is impossible to tell which it is. You have to add the brand to the name, which might not be an issue if you start your business using it, but when transferring from another program plan on spent countless hours renaming your products. Then there is trying to enter your daily transactions in your account software when Vend's report don't balance sales and revenue. AVOID!

Aspetti positivi:

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Aspetti negativi:

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

Great product at a great value and easy to use

Aspetti positivi:

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

Aspetti negativi:

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Perfect POS for Inventory Intensive Retail Stores

Commenti: Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Aspetti positivi:

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Aspetti negativi:

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Review of Vend POS and Ecommerce

Aspetti positivi:

We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors in pricing) as we now only need to enter/ammend product info in one database to keep our records all up to date. From a service POV Vend's team are fantastic. They respond quickly (usually within a matter of minutes) to any tickets we submit thru their online service center, and the staff always follow up to make sure whatever issues we raised are resolved. When we set up the Ecommerce system, they provided several sessions of personal, live training over the phone and skype which enabled us to create a new website from scratch, even though we had no prior experience in doing so. Being a cloud based solution also gives us a lot of flexibility - we can process sales or access our backend thru laptops, iPads and even our phones. We also necer need to worry about backing up or losing our data.

Aspetti negativi:

Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

Pricey product and poor inventory management.

Commenti: Knowing what I did need in retail
Software.

Aspetti positivi:

It has all the bells and whistles when it comes to setting up your retail store. It allows more than one register and many users.

Aspetti negativi:

The inventory management was terrible. I had one brick and mortar and an online store and the inventory was constantly off. Also you have to pay extra for customer support if you need to call and solve a problem immediately (register not working during business hours etc.)

There are easy to use aspects , some functionality could be easier

Aspetti positivi:

The reports are easily accessible, I like the quick keys for the register, is easy for training. I like the daily sales ledger to show sales by associates and also easy for returns also. Daily totals during the day are nice to see where you are in sales also.

Aspetti negativi:

Putting in products and variance are a little confusing. I also think inventory could be easier in the software.

Overall Vend is a great platform for small businesses

Commenti: Ease of use, Relatively dependable. easy to set up.

Aspetti positivi:

it's easy to use, has a very small learning curve and the ability to quickly complete many functions in relative short order. The customizability is is pretty good but does have some limitations.

Aspetti negativi:

Vend does not always report correct values or numbers, because it it always being updated new glitches and bugs can be introduced causing havoc for your day. I found out that when you close (Delete) an outlet that it deletes all attached reports other than the historical sales, so unless you back them all up they're gone forever, I feel like this is a huge issue for vend as these reports can be vital to have if your subject to audit like we are. While customer service is great I rarely get the answers that i'm needing or a solution for my problem.

It works well for our retail store/cafe. The inventory management is our main requirement.

Commenti: Inventory management, Point of Sale, easy daily/weekly/monthly quick sales reports. Ease of use for beginners.

Aspetti positivi:

Easy to train new employees on the POS. It's integration with Shopify, Deputy and Square. Clean and pro looking (would like to be able to customize it more for my shops character).

Aspetti negativi:

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Overall a very good, user friendly product.

Commenti: A POS that integrates well with our accounting system.

Aspetti positivi:

It integrates well with Xero our accounting software. It is very user friendly and easy to learn how to use.

Aspetti negativi:

The stock order process is very time consuming and cumbersome. I would like to be able to adjust the date on stock orders, so that it can be matched to the invoice/payment date in the event that the stock order is not received in VEND until after the invoice/payment date. Also it allows you to receive items that have been marked as inactive, it should pop up to make them as active again. When scanning product through, unless you are watching the screen, you can't tell when a product scans up with an error/bar code not in the system etc, the beep tone needs to be different. I wish it was integrated with Moneris merchant services. It would also be nice to be able to have more control over what users have access to more individually.

We use Vend to run our retail yarn store.

Commenti: It is a robust and fairly flexible program that keeps our store running, and provides most of the financial reporting that we need.

Aspetti positivi:

It is fairly simple to learn and use on a daily basis. It can handle a lot of SKUs. The customer phone support is very good. It integrates with our online store that uses Shopify.

Aspetti negativi:

It doesn't sort sales by payment method. We cannot get all of the historical reports that we would like to access. It is not easy to print reports directly from Vend.

One of the best POS Systems on the Market

Commenti: Satisfied with the overall experience on the platform. grouped items work smoothly on large inventories

Aspetti positivi:

The ease of use on the POS terminals and the way the platform organizes the inventory is just outstanding

Aspetti negativi:

There was a short notice when the product was acquired by Lightspeed, but gladly it did not affect the product use at all

Excellent platform and easy to use.

Aspetti positivi:

Great cost effective software for our retail business. Our associates find it easy to use and has regular updates that are easy to implement.

Aspetti negativi:

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

LOVE this program. So glad I chose them. Amazing features & capabilities, plus so user-friendly.

Commenti: It makes running my shop fantastic! Love all the reporting capabilities as well. I have everything I need!

Aspetti positivi:

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Aspetti negativi:

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated? Though it's not a big deal as it's very easy to run sales in the online store through Shopify, so it's not the end of the world.

Most flexible POS turn-key on the market.

Aspetti positivi:

We originally went looking for a full-featured POS software and found them we originally went looking for a full-featured POS software and found VEND. Imagine or surprise to find a cloud-based solution where everything from inventory to reporting is seamless and integrated.

Aspetti negativi:

About the only feature it is missing and we wished it had is serial number capability for tracking by item.