--- description: Scopri le funzionalità di Totango, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Totango - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per il successo del cliente](/directory/30961/customer-success/software) > [Totango](/software/123781/totango) # Totango Canonical: https://www.capterra.it/software/123781/totango Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/123781/totango?page=2) > Totango è una piattaforma per il successo dei clienti che promuove l'azione e l'attenzione per i team e risultati prevedibili per i dirigenti. > > Conclusione: valutazione di **3.7/5** stelle assegnate da 33 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Totango? Grandi aziende basate su entrate ricorrenti che devono semplificare le complesse operazioni con i clienti, ottenere la prevedibilità delle entrate da parte dei clienti esistenti o ridurre l'abbandono di account di alto valore. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **3.7/5** | 33 Recensioni | | Facilità d'uso | 3.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 60% | (6/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Totango - **Area geografica**: Redwood City, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Cina, Germania, Giappone, India, Regno Unito, Stati Uniti ## Funzionalità - Analisi delle sensazioni - Analisi di coorte - Avvisi/Notifiche - Coinvolgimento dei clienti - Creazione di report/analisi - Dashboard - Gestione conti - Gestione dei feedback - Gestione dei sondaggi - Gestione della campagna - Gestione delle comunicazioni - Gestione delle entrate - Gestione di feedback negativi - Gestione di potenziali clienti - Inserimento aziendale - Monitoraggio delle conversioni - Monitoraggio lamentele - Monitoraggio/analisi dell'uso - Notifiche account - Raccolta dati multi-canale - Segmentazione della clientela - Valutazione delle condizioni di salute - Visualizzazione di dati ## Integrazioni (12 in totale) - Dropbox Business - GoodData.AI - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) ## Categorie correlate - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) - [Software per Customer Advocacy](https://www.capterra.it/directory/31435/customer-advocacy/software) - [Programmi per la gestione dei dati dei clienti](https://www.capterra.it/directory/31334/customer-data-platform/software) - [Software di analisi prodotto](https://www.capterra.it/directory/32915/product-analytics/software) - [Software per la gestione delle campagne](https://www.capterra.it/directory/30012/campaign-management/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4080 reviews) 2. [Customerscore.io](https://www.capterra.it/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Skalin](https://www.capterra.it/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [Custify](https://www.capterra.it/software/190125/custify) — 4.9/5 (122 reviews) ## Recensioni ### "Totango - scalable and user friendly customer success solution" — 4.0/5 > **Ranula** | *16 gennaio 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Totango is a powerful customer success platform that help companies to drive growth. It has nice real time health recording feature and give some good features for integration and user friendly interfaces > > **Inconvenienti**: pricing tiers make confusions and Limited advance analytics > > It was a smooth experience with Totango, really user friendly ----- ### "Cheap and good CS platform" — 4.0/5 > **Monika** | *25 luglio 2022* | Dispositivi medici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The biggest pro is definitely a price. For little money we get a lot of functionalities and useful features i.e. inapp NPS, successplays, possibility to integrate with a lot of tools etc. I'm sure it's a great platform to start with to make your daily CS work easier. Also, their support is super responsive and helpful. So far I had no issues. They were also very helpful with the onboarding and implementation. > > **Inconvenienti**: I've already noticed that there are some funcionalities missing. I'm not sure if other platform have it but for example it's not possible to export some reports/dashboards with widgets, or to send reports monthly. > > We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far. ----- ### "Frustrating UX, slow support, and clunky workflows" — 2.0/5 > **Olivia** | *16 marzo 2026* | E-learning | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Totango has a broad set of customer success features in theory, including account timelines, segmentation, and SuccessBlocs for structuring workflows. The overall concept of organising customer success processes within the platform is good, even if the execution falls short. > > **Inconvenienti**: The platform is difficult to use and often feels slow and buggy. The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be. SuccessBlocs are particularly frustrating - they are rigid and confusing to set up, and segments must be saved in very specific ways just to reuse them, which makes the system unnecessarily restrictive. The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly. Integrations are clunky and harder to configure than they should be. Customer support has been one of the most disappointing aspects. We’ve had tickets open for months with little to no follow-up, often requiring repeated chasing to get updates. > > Overall, the experience has been frustrating. While Totango aims to provide a comprehensive customer success platform, the product feels poorly designed and difficult to work with day to day. The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform. ----- ### "A good CRM solution" — 4.0/5 > **Julio** | *2 maggio 2025* | Servizi finanziari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: It´s possible to integrate other platforms with it and use it as input data > > **Inconvenienti**: The support is not always as effective as it should be > > I had a good experience all around with this CRM. It's very helpful to create different layouts and use them to send various emails. ----- ### "A bit clunky to use" — 4.0/5 > **Utente Verificato** | *21 ottobre 2022* | Dispositivi medici | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Totango is flexible in the context of integration with already existing solutions, ie. Hubspot - we transfer customer data two-ways between HS and Totango.It allows to set up of custom Health score, custom alerts and has a broad range of functionalities that can help with customer engagement and activities overall. > > **Inconvenienti**: It is still a bit clunky in context of UI - some functionalities are hidden, buttons are not intuitively placed, timeline of interactions is not so easy to navigate and you can't pin information or notes like in Hubspot. The "touchpoint" is a bit tricky because one miss-click can make it so that the internal note will be sent to the people tagged in it\! You also can't save a touchpoint card if you opened up a task in it, and didn't save the task first...Also the hierarchy between Company and Product is not intuitive and causes some problems during the integration. > > The integration with the tool took a long time (almost a year) and required a lot of workarounds. I think it still hasn't won me over fully, and I struggle to come back to it every day to log each touchpoint. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/123781/totango?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/123781/totango) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Dati strutturati