Recensioni su Fishbowl

Great investment

Commenti: We have saved quite a bit of time with Fishbowl compared to our previous software.

Aspetti positivi:

Fishbowl is simple to use. Everything is easy to find. Search features work well. All facets integrate well.

Aspetti negativi:

It’s been a bit of a struggle to integrate all aspects of our diverse business.

Wonderful Inventory Experienc

Commenti: I appreciate using Fishbowl for our inventory needs. Overall a great experience.

Aspetti positivi:

Easy to use, amazing customer service with efficient and helpful assistance.

Aspetti negativi:

Sometimes difficult situations arise, but customer service helps walk you through those difficult situations

Do not use this software.

Commenti: Awful company with awful business practices. Do not use.

Aspetti positivi:

It only crashes every few days, which is an improvement over its previous versions.

Aspetti negativi:

They spontaneously change the terms of your contract mid term. Truly unbelievably awful business practices.

Great system that has helped our company thrive

Aspetti positivi:

We can manage all of our inventory efficiently. It is much better than the system we used to use.

Aspetti negativi:

It would be nice if we could void a shipment. It is also a little frustrating that we can't edit a purchase order after the product has moved, eg: been committed to a sales order. Sometimes we get invoices for freight after we receive the product, and there is no way to edit the reconciliation after the product has moved. So we're forced to go in and manually re-enter each product with the new landed cost.

Very helpful with all questions.

Aspetti positivi:

Its very easy to work with. Although you have to pay attention on what tabs you are on/in.

Aspetti negativi:

Can't think of anything at the moment. Other than having to make sure that you are in the right module,

Very Disappointing

Commenti: The employees are very nice. They just seem to be very understaffed and limited on what they can do to help.

Aspetti positivi:

I like that it would allow us to keep an acuate inventory if it actually worked.

Aspetti negativi:

Integration to QuickBooks is horrible. And getting support for any issues takes a long time. Then you do get a person, it's very time consuming.

Fishbowl is very convenient, effective, and efficient!

Commenti: I’ve used it while scanning in inventory, shipping invoices, and tracking shipments to other warehouses.

Aspetti positivi:

The ease of being able to track inventory via cloud, and also, being able to track through other shippers, like DHL, UPS, FEDEX, and other warehouses.

Aspetti negativi:

Honestly, I’ve had issues while using fishbowl, with lagging, and/or, the app being really slow. Other than that, I like the program more than I dislike the program.

Way more than expected

Commenti: Fishbowl is highly user-friendly, offers excellent support, and integrates well with our other systems.

Aspetti positivi:

Fishbowl is a valuable resource for our business. It has been extremely helpful in managing our warehouse inventory and monitoring errors. The customer support is consistently excellent, and our representative is exceptionally supportive. He goes out of his way to ensure our satisfaction with the product.

Aspetti negativi:

Certain reports come with an additional fee, but I recognize that writing them requires time. However, the turnaround is generally quick.

Best for the job

Commenti: One of the Best QuickBooks connected ERPs, out of the 24 that I have had the pleasure of supporting.

Aspetti positivi:

It's great that there is a system setup for QuickBooks and Fishbowl to connect on a remote server. It takes some of the load off of the network and internal resources.

Aspetti negativi:

Having to refresh the connection to the QuickBooks file.

New to Fishbowl

Aspetti positivi:

Fishbowl is incredibly thorough and essential for any business needing inventory management.

Aspetti negativi:

The set up can be a bit challenging and you need to have a thorough discussion with sales to make sure you have everything that you need to get started and get what you are paying for.

Functional but Complicated, Expensive but Unrefined, Capable but Rigid.

Commenti: Overall, the Fishbowl program is decent. It is capable of doing almost all of what they claim, but the day-to-day usability is clunky and unrefined. It is as if they only stay on the development/conceptual side of things and never test their product daily. If they were to address the issues that I outlined that relate to the user experience, I would more confidently feel that this product would be more worth its large price tag. Until then, It remains difficult to recommend this product to others.

Aspetti positivi:

I like that this program allows your company to do a lot, as long as you know how to do it. It has also helped our company create more rigidity and procedure (Whether we wanted to or not).

Aspetti negativi:

I do not like that we have paid over $30,000 for a program that has basic functionality issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. They are not always detrimental, but the accumulation of these small issues results in a program that you wouldn't believe costs what it does. Quite unfortunate. Another common issue that we face is the program's habit of freezing constantly. From what I have learned from support, the program does this on purpose to protect the database from data loss, but what it results in is our Sales guys needing to restart our POS program CONSTANTLY. Literally, on almost every transaction, their "Checkout" program freezes and they need to force quit and reopen. Our purchaser has also often been in the middle of a large PO, and the program freezes, requiring a restart and loss of that whole PO. Speaking of the POS side, their "Checkout" program is not great at all. It experiences all of the aforementioned issues but is also just a program that feels like they don't work towards improving at all. On top of that, they don't even integrate with any other POS programs or companies that work for basic retail applications, so we currently don't have an alternative.

A Comprehensive Inventory Management Tool

Commenti: I have been using Fishbowl for several months now and I am very happy with the results. It's a comprehensive inventory management tool with a wide range of features and options. The user interface is intuitive and easy to use, and customer support is quick and helpful when needed. The pricing structure can be a bit complex, but overall, Fishbowl is an excellent choice for inventory management.

Aspetti positivi:

Fishbowl is an incredibly comprehensive inventory management tool. It has a wide range of features and options that make it easy to keep track of all the items in your inventory. The user interface is intuitive and easy to use, and the customer support is top-notch. I highly recommend Fishbowl for anyone looking for a reliable inventory management solution.

Aspetti negativi:

Fishbowl's pricing structure can be a bit confusing, and it can be hard to determine what the best option is for your particular situation. Additionally, the customer support could be improved, as there is sometimes a long wait time for help. Overall, though, Fishbowl is a great option for anyone looking for a reliable inventory management solution.

Overall review of FB

Commenti: Your senior support team like Brison are what keeps FB working at an acceptable rate.
Overall, we finally see improvements in customer support.

Aspetti positivi:

Pricing and affordability. Extensive training not required for all employees.

Aspetti negativi:

Plug-ins not working. spent countless hours fixing Plug-in issues. Then we had to dish out another 6k for sellware after we already paid for the original plugins. Not a way to do business.!

Fishbowl Manufacturing Software has proven an invaluable inventory management tool for our team.

Commenti: Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system . In this time especially , we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping.

Aspetti positivi:

Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking . With Fishbowl we can organize warehouse parts inventory , print labels,and organize purchase orders which organizes our supply side. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory .

Aspetti negativi:

Fishbowl Manufacturing software at this time time requires the use of a server which we had to supply . In exchange for all other features , we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. This requirement may not suit all smaller companies.

Too Expensive, Unintuitive, and Aesthetically Unpleasing

Aspetti positivi:

It meets our basic needs for manufacturing and sales.

Aspetti negativi:

The flow from the creation of a sales order to the fulfillment is flawed. If a customer pre-pays, we have to artificially fulfill the order, export it to QuickBooks, charge the customer through QuickBooks, then manually notify the fulfillment department to release the purchase order to UPS.

Fishbowl Admin

Commenti: Difficult to get basic help and direction on setting it up correctly. Lacking in detailed information about how the system works.

Aspetti positivi:

Simple and straight forward. Easy to get data in and out of the system.

Aspetti negativi:

Support. Lacking in features for manufacturing processes.

Fishbowl Changed Our Business

Commenti: The training experience was excellent and once we were fully up and running and felt comfortable, it's been such a game-changer for us.

Aspetti positivi:

It's extremely helpful to track our inventory at multiple warehouses and for planning our future inventory needs. The wide array of reports is super helpful for a growing business such as ours. It's extremely helpful for us to be able to track what's been ordered by a customer, what is left in stock, and if we have anymore stock coming in. It's truly changed the way we do our business.

Aspetti negativi:

It was definitely a learning curve for a lot of people on our team and some processes can be a little tricky until you fully understand exactly how it works.

User Friendly ERP System

Aspetti positivi:

Easy to use, and thorough support documentation

Aspetti negativi:

Cost seems high for the program when compared to other services

Commenti: We are a Head Start agency that uses FishBowl to purchase, track, and issue inventory to 60 Head Start classrooms and agency departments. Our system uses SharePoint, which is accessed by each classroom/dept. to place their order which is in turn sent to the approving supervisor. Once it is approved, it goes to the Purchasing office were it is imported into FishBowl (all done electronically within the magic of computer land...and the IT department). We started looking for new inventory software when the software we had did not support the Windows 7 that we were upgrading to. We needed a fully integrated inventory software program that not only supported our classrooms, but would provide the Finance dept. with the information they needed. One of the features I like about FishBowl is that as soon as Purchasing processes the classroom/dept. request, an email is sent to the requestor letting them know Purchasing has received their order and it is in the process of being filled. When the order has been shipped, another e-mail is sent to let the requestor know the order is on it's way. This email feature has greatly reduced the number of calls received from our classrooms requesting status on their order and when it will be sent to them (I really, really like it). We have set up reorder points and default vendors, which makes placing orders to replenish warehouse stock easy and nearly effortless. Each vendor has their own part unit of measure and unit of measure conversion, which makes processing receipts magic (well almost). The tracking feature on a warehouse part has helped to track expiration dates on food (milk, yogurt, cheese, etc.). The expiration dates are printed on the packing slip that goes out with each order and helps us resolve expiration date issues. FishBowl will also let us know an item is nearing its expiration date prior to processing the shipment. Another feature of FishBowl that has come in handy is the ability to monitor specific warehouse stock. I use the feature to monitor our milk products (Soy, Lactaid, Rice Milk, Goats Milk, etc.) to make sure we have enough on hand at all times to ensure we receive Federal reimbursement for meals served. These items are monitored on a daily basis due to their sensitive nature. The Dashboard tab provides a quick synopsis of sales, purchase orders, RMA,s etc. The first two FishBowl tabls I look at are the Monitor and DashBoard tab that will let me know the health of our inventory and status of orders. Thumbs up to the programmers that wrote these features into the system. Sales orders and back orders are easily maintained and monitored. I can process order requests, and hold them until such time as I need them to be processes for shipment. FishBowl provides us with reports on classroom expenditures (food/supplies or combination). We maintain two warehouse identifyiers to identify our supply items from our food items. There are custom fields that can be added to input processing that can further help in processing specific types of reports and tracking data. Prior to using FishBowl we had trainers from FishBowl give us module by module training and help us set up and transfer data from our old inventory system to FishBowl. I cannot say enough good things about the help we received. Note: The online help and training is a great resource also. FishBowl provideds many features which we are utilizing and others that we will grow into. FishBowl has a different look and feel from the software we were using, but once we started FishBowl, it has become second nature. There is so much more about FishBowl than there is space to write this review. If you need more information please contact me.

Will Fishbowl Survive in the coming years?

Commenti: Like many ERP systems, it has been overhyped and falls short of expectations. We initially implemented it alongside QuickBooks 2022. Interestingly, QuickBooks 2023 and subsequently QuickBooks 2024 have incorporated nearly all the features and functionalities that initially prompted us to integrate FishBowl. With the enhanced capabilities of QuickBooks 2024 and the shift towards cloud-based solutions, it's doubtful that FishBowl will sustain its business for more than a few years.

Aspetti positivi:

Onboarding was smooth and responsive. The team was responsive and helpful, although be prepared to do all the work yourself. while it seems crazy at some point its worth starting from scratch on your inventory and negating Quickbooks inventory all together.

Aspetti negativi:

Once your system is operational, support becomes a distant concern. Seeking assistance entails potentially shelling out thousands for even the most straightforward requests, if and when you manage to get a response. The scheduling for a simple fix or question may drag on for up to two weeks.

Commenti: North Park is a 3rd Party Logistics and Contract Packaging business, specializing in light manufacturing, warehousing, and B2C shipping services. We provide each customer the service and attention only the 'big guys' get at other fulfillment houses. Our search for a new Inventory/Manufacturing software solution was prompted by our move away from a warehouse operation towards a 3rd party solution for small to medium-sized businesses, that are outgrowing their current warehousing capabilities. Prior to using Fishbowl Inventory, we used 'MS Dynamics AX' (think 'GP' on steroids). Our management team has had decades of experience using everything from BaAn and SAP to high-end custom systems, and even home-grown customized solutions. We chose Fishbowl Inventory primarily based on value, integration w/Quickbooks, and ease-of-use. We've been running for more than 3 years, currently running ver 13.2 Manufacturing, Salespoint and Mobile Warehouse. We highly recommend staying updated with the current version, as improvements and features are continually being added. Initial install and implementation took us less than a full day, including import of Customer, Item, BOM, etc. from QB. User training took a week or so for all our team to be up and running well enough to use it in live production. (Only one of us spent any time in the demo.) For the most part, Fishbowl is simple and intuitive to use. There are very few places or processes where the desired next step isn't obvious. However, we've found many useful tips & tricks that we benefit from greatly, and most would have been learned with onsite training, but we declined initially because of our extensive background with other systems. Customer support has been absolutely fantastic for us! We use the Live Chat option as first contact, and only rarely need to resort to phone calls. Despite the recorded phone tree that is standard today, Fishbowl's is about as short as it can be and still direct your call to the right group. Once there, it's always leave a message and wait for a call-back; but I've always gotten a call within 2 hours (usually less). For truly urgent needs, I've always been able to call back, get the operator and get in touch with Support that can at least identify the issue and suggest some troubleshooting I can do while awaiting Technical help. In 3 years we've only had 1 instance of down-time due to system failure and that was resolved and we were up and running in 2hrs. Biggest benefits of using Fishbowl for us are ease of implementation and use; power/reliability of the system; manufacturing capabilities (only shortcoming there is full MRP/CRP/ERP modules for planning, but for our size and complexity it does surpisingly well). The biggest shortfall of Fishbowl for us is Reporting. The nature of our business doesn't lend itself well to many of the standard informational reports (operational reports are fine). However, Fishbowl is ODBC compliant, their reporting platform is open source (similar to Crystal Reports, but a bit steeper learning curve), and if you're not comfortable with SQL there are several 3rd party options for customizing reports.

Can be a great product but will depend on your personnel

Aspetti positivi:

I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

Aspetti negativi:

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know what they're talking about. However, the online wiki is very detailed so if you're someone who can figure out things on your own, this will be a huge help. Basically, I've found that most people who complain about Fishbowl are really complaining about inventory, which is hugely complex. But if you're a detail oriented company with personnel who don't cut corners, Fishbowl can be an excellent fit for you. Just don't expect it to be easy!

I would not recommend this Software to anyone!

Commenti: The software overall is extremely outdated. I would not recommend this to anyone.

Aspetti positivi:

Inventory tracking is mediocre at best - A pro was required for the review.

Aspetti negativi:

Customer service is terrible. Once you sign up and pay thousands for their system, they virtually tell you to "figure it out yourself". Information from QuickBooks to Fishbowl does not properly transfer. The invoicing process is extremely cumbersome. There are a lot of unnecessary steps when invoicing and processing orders. To edit invoice lines is extremely difficult. You cannot edit invoices once they have been processed. Printing and formatting (two very simple things) have been overly difficult with this program. We have had to reach out to Fishbowl numerous times to have the system tailored to our needs.

Great but do all training before setting up

Commenti: Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set before you enter any of your information in it.

Aspetti positivi:

Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set

Aspetti negativi:

Can't fix mistakes made once something is fulfilled Not all feature will work for company The reporting could be better

Fishbowl Review

Aspetti positivi:

Fishbowl has sped up our process from ordering to sending out invoices to our customers. We used to do it by hand, and now Fishbowl automatically does it for me. It then sends it over to Quickbooks with a push of a button. It saves us so much time.

Aspetti negativi:

When Fishbowl goes down (doesn't happen often) it takes a long time to get help to get everything back up and running. I was recently on a phone call for 3 hours to get Fishbowl back up and running. I also wish Fishbowl could take the tracking numbers and push them over to QuickBooks. I also wish Fishbowl could use 2 or 3 email addresses instead of just 1 email. You can log more than 1 email address but not use it when sending emails or pushing over to QuickBooks. They still haven't figured out why one of my license's won't work on one of my computers. They told me after a long time I have to look into it on my end.