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Informazioni su Brightpearl

Brightpearl è un sistema completo di gestione dello stock basato sul cloud per rivenditori e grossisti omnicanale affermati.

Ulteriori informazioni su Brightpearl

Aspetti positivi:

That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner.

Aspetti negativi:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Valutazioni di Brightpearl

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,4
Caratteristiche
4,3
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

8,5/10

Brightpearl ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 159 recensioni degli utenti di Capterra.

Hai già usato Brightpearl?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (159)

Peter
Peter
CEO (USA)
Utente LinkedIn Verificato
Articoli sportivi, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!

5,0 4 anni fa

Commenti: In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!

Aspetti positivi:

Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.

Aspetti negativi:

Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.

Risposta di Sage

4 anni fa

Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl! It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come. Thank you, Tom (Brightpearl)

Stuart
Director (UK)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Manages the core of our business, finances and products.

4,0 8 anni fa

Commenti: We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Aspetti positivi:

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Aspetti negativi:

Sometimes you have to do things by the book and can't cut corners in processes.

MARTIN
Managing Director (UK)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Very expensive for little gain

2,0 3 anni fa

Commenti: Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.

Aspetti positivi:

The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.

Aspetti negativi:

The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.

Risposta di Sage

3 anni fa

Hi Martin, Thank you for your feedback, I'm sorry that it's not more positive, however. Notice. We prefer longer contracts - it reduces our admin cost for maintaining them, which we in turn pass on to our customers. However we are open to discussing shorter contracts, however. Functionality. We have expanded our range of apps which integrate to Brightpearl from a variety of providers covering accounting, listing, and more. Regarding Amazon, did you raise this request with your success team? We use customer demand as a strong measure when building our our roadmap. Read access to your account. The price for read only access you were quoted is significantly less than the figure you've quoted. I'm not sure if it is a typo on your end or a mis-reading to you on your end? I'm sorry we couldn't work this out. I know we've attempting to work through these issues with you, but as you've moved on to pastures new, we wish you and the rest of the team all the best! Tom (Brightpearl)

Aaron
Aaron
Director (UK)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Without inventory Planner our stock control would not be anywhere near as good as it is

5,0 11 mesi fa

Aspetti positivi:

Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity.

Aspetti negativi:

The price is high but we find the price worth the insights it provides.

Risposta di Sage

11 mesi fa

Hi Aaron, Thank you so much for taking the time out to review our sister-retail stock management app, Inventory Planner, we really appreciate it. It's fantastic to hear how impactful Inventory Planner is as part of your tech stack and also how great value for money it is too. Thank you again, Tom (Brightpearl by Sage)

Katie
Utente LinkedIn Verificato
Vendita al dettaglio
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Great Inventory Management

5,0 9 anni fa

Commenti: We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.

Aspetti positivi:

- great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Aspetti negativi:

While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

Ellie
Ellie
Marketing & Design Manager (UK)
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

Excellent, intelligent platform

5,0 4 anni fa

Commenti: An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.

Aspetti positivi:

The abilities and reporting involved with controlling stock and orders

Aspetti negativi:

We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.

Risposta di Sage

4 anni fa

Hi Ellie, Thank you so much for sparing the time to review us. It's great to hear that you've been able to get such insights to help your growth! Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it. Thanks again, Tom (Brightpearl)

Nicky
Nicky
Director (UK)
Utente LinkedIn Verificato
Commercio all'ingrosso, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Great software

5,0 4 anni fa

Aspetti positivi:

Stock control is the most impactful and helpful

Aspetti negativi:

The add ons which are required such as automation

Risposta di Sage

4 anni fa

Hi Nicky, Thank you for your review of us, we really appreciate it. It's fantastic to hear that you're finding so much value in our stock management functionality. On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense? Thank you again, for the review. Tom (Brightpearl)

Justine
Justine
Director and Founder (UK)
Utente LinkedIn Verificato
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

It's good enough to run my business on

4,0 7 anni fa

Aspetti positivi:

Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training.

Aspetti negativi:

I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise.

Risposta di Sage

7 anni fa

Hi Justine, Thank you for sparing the time out of your day to review us. We love to hear from our customers, so thank you. I'm really pleased to hear that our multi-currency and warehousing functionality are helping you grow your business. It's great that you find Brightpearl easy to navigate and use too as we designed it that way. We'd like to hear more about your constructive feedback. We provide multi-currency as you've said in your review, but if you need this extended further then we'd really like to hear your thoughts around specifics. Likewise, our reporting is customisable, but if it's not doing what you need, we'd like to explore this with you too. The best way to get this started is to drop a line to your Customer Success Manager and they will schedule some time with you to hear your thoughts. Thank you, Tom (Brightpearl)

Rob
Utente LinkedIn Verificato
Beni di lusso e gioielli
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Getting Better and Better- 8 Months working with BP

4,0 10 anni fa

Commenti: After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list. The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't. The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next. I would recommend them, especially if you sell on Amazon FBA.

Aspetti positivi:

Multi Channel inventory management - Including Amazon FBA Reports - to many to list The Accounting System ***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***

Aspetti negativi:

Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible. They are still having "Growing Pains" and many features are in need of improvement. No time saved listing on ebay

Joana
Joana
Communications Lead (Portogallo)
Utente LinkedIn Verificato
Elettronica di consumo, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Amazing Company, amazing team!

5,0 4 anni fa

Aspetti positivi:

It's super practical, easy to use and understand and it helps to track way more than other services.

Aspetti negativi:

It would be amazing if it could have more visual reports

Risposta di Sage

4 anni fa

Hi Joana, Thank you for your feedback! So in summary: it works, it's simple, and it's better than the competition? As reviews go, we couldn't ask for more! On the visual reports, we're aware of how popular they are and we're working on developing more all the time! Thank you again, Tom (Brightpearl)

Jessica
Customer Service Manager (USA)
Cosmetica, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Support is very slow

3,0 2 anni fa

Commenti: I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.

Aspetti positivi:

I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.

Aspetti negativi:

Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.

Risposta di Sage

2 anni fa

Hi Jessica, Thank you for your feedback. I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly. In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed. I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed. Thank you, Tom (Brightpearl by Sage)

Kathi
President (USA)
Internet, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

A Very Unfortunate Choice

1,0 4 anni fa

Commenti: We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business.
To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.

Aspetti positivi:

We never operated the software as the implementation was not completed.

Aspetti negativi:

Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.

Risposta di Sage

4 anni fa

Hi Kathi, Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform. For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day. I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road. Tom (Brightpearl)

Gail
Director (UK)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It works for us!

5,0 4 anni fa

Commenti: The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.

Aspetti positivi:

This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.

Aspetti negativi:

The software doesn't integrate directly with X-cart but we have a work around.

Risposta di Sage

4 anni fa

Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl)

Sital
Managing Director (UK)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Very flexible software

4,0 7 anni fa

Aspetti positivi:

Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.

Aspetti negativi:

Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.

Risposta di Sage

7 anni fa

Hi Sital, Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way. We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support). I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team ([email protected]) with some availability and we'll set up a call. Thank you again, Tom

David
Director (UK)
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Brightpearl for Wholesale and Retail

4,0 8 anni fa

Commenti: We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale. Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us. There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.

Aspetti positivi:

All in one stock/order/accounting solution.

Aspetti negativi:

Support can be sporadic, some long term bugs.

LAURA
Business Development Manager (UK)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Excellent Software

5,0 4 anni fa

Aspetti positivi:

Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories.

Aspetti negativi:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Risposta di Sage

3 anni fa

Hi Laura, Thank you for sparing the time to review us - we really appreciate it! It's great to hear that you've hit the ground running with Brightpearl and how well you're seeing the impact of our WMS, Warewolf. Thank you for the use case for splitting pick/pack/ship functions across team members. I'll ask your Success team to follow up with you on this to learn more. Thank you again, Tom (Brightpearl)

Nathan
COO (Spagna)
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent ERP/CRM for English speaking users

5,0 8 anni fa

Commenti: We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Aspetti positivi:

Ease of use. Really easy to learn and manage.

Aspetti negativi:

We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Zakaria
Inventory manager (Portogallo)
Moda e articoli di abbigliamento, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great customer support

5,0 2 anni fa

Aspetti positivi:

Brightpearl provides great customer support. Shout out to [sensitive content hidden]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center.

Aspetti negativi:

You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center.

Risposta di Sage

2 anni fa

Hi there Zakaria, Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it. Thank you again, Tom (Brightpearl by Sage)

Dean
Head of Ecommerce (UK)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Good Reliable System

4,0 3 anni fa

Commenti: Good service and communication. Advise them of improvements required, hopefully implemented.

Aspetti positivi:

Reliable Platform, good for stock management and links up well to our websites.

Aspetti negativi:

Back end needs updated and reporting could be improved.

Risposta di Sage

3 anni fa

Hi Dean, Thank you very much for your review, we love hearing from our customers! I'm very pleased to hear that your business is doing so well on Brightpearl. Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics. We'll look out for your suggested improvements. Thank you again, Tom (Brightpearl)

Patrick
Australia
Forniture e materiali
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great all round platform for B2B sales management

5,0 8 anni fa

Commenti: We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business. Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Aspetti positivi:

All in one package for CRM, Inventory and Accounts User-friendly interface

Aspetti negativi:

Slow / buggy releases Lack of automation options (we use the API to fix this)

Sam
Senior Director - Business Operations EMEA (UK)
Forniture e materiali, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Brightpearl

4,0 3 anni fa

Aspetti positivi:

The product is easy to use, as always the key is the correct set up

Aspetti negativi:

As our business has grown project costing has become challenging

Risposta di Sage

3 anni fa

Hi Sam, Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team. On your comment on project cost, I'll get your Success team to reach out to you to discuss further. Thank you again, Tom (Brightpearl)

Ibrahim
Manager Director (UK)
Vendita al dettaglio
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Must Have for Multiplatform Ecommerce companies

5,0 8 anni fa

Commenti: We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.

Aspetti positivi:

Easy, Simple, All in one software

Aspetti negativi:

not that I can think of

Gary
eCommerce & Online Marketing Manager (UK)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very powerful product - If they improve further on the reporting then it will be perfect

5,0 8 anni fa

Commenti: We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place. Fortunately we found Brightpearl! With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve. Thanks,

Sital
Managing Director (UK)
Elettronica di consumo, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Accounting Software!

5,0 8 anni fa

Commenti: Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.

Aspetti positivi:

Flexible

Aspetti negativi:

Cost of software is high.

Becky
Customer Service Manager (UK)
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good software

4,0 4 anni fa

Commenti: Good.

Aspetti positivi:

Stores all the information you need for customer orders.

Aspetti negativi:

Ticket system could be a bit more user friendly.

Risposta di Sage

4 anni fa

Hi Becky, Thank you for your review. It's great that our order management ticks all the boxes for you. We'll reach out to you about your feedback on our ticket system as we'd like to explore it further. Thank you again, Tom (Brightpearl)