Recensioni su Maintenance Connection

Maintenance Connection Review

Commenti: The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Aspetti positivi:

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Aspetti negativi:

Provides only a few tools for creating ad-hoc or tailored reports.

Why Maintenance Connection

Commenti: I have been working with Maintenance Connection for 10 years now. Having worked with other systems, it seams easiest to use.

Aspetti positivi:

Ease of use, very intuitive, Tech can be trained in a short period of time.

Aspetti negativi:

Fields can not be moved around or change from tab to tab.

The Good, and the Bad

Commenti: Neutral ... good for standard facility use, struggling with good things to say about MC Kinetic.

Aspetti positivi:

MC use for inventories and maintenance of our internal facilities/work orders is great.

Aspetti negativi:

We have been trying to apply the MC Kinetic application for our service team that travels across the USA servicing our customers. This endeavor began in Feb. of 2023, and we have yet to have a usable product, even though we are paying for multiple licenses, and have paid in a LOT of money for technical support to get this going. It's been over a year now, still cannot use the app at a level that will allow us to share our service reports with our customers.

CMMS Software You Can Use

Commenti: We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Aspetti positivi:

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Aspetti negativi:

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Software Review

Commenti: I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Aspetti positivi:

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Aspetti negativi:

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

MC has been very helpful in building a maintenance management system from the ground up

Commenti: Helps me manage my maintenance items and spare parts on a day to day basis

Aspetti positivi:

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Aspetti negativi:

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

A robust maintenance management and request platform

Aspetti positivi:

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Aspetti negativi:

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Great Software for a Reasonable Cost

Aspetti positivi:

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Aspetti negativi:

Not really any complaints at all. It works very well.

Benefits and minor flaws

Commenti: High potential software that provides great services for inventory type companies.

Aspetti positivi:

Management of all the subsystems of the company is handled using Maintenance Connection. Although it requires much aid and experience with the application, once mastered, it provides an arsenal of tools to keep a check of all facilities and services of the engineering department.

Aspetti negativi:

Contacting support can sometimes take prolonged periods compared to other software. On successful communication, they provide comprehensive solutions to any problems experienced.

During the evaluation of this software it performed very well.

Aspetti positivi:

I like the way you could upload information into the system, the easy at which the maintenance department could use the system. I like the feature of the PM and Inventory parts. The screen was easy to navigate and understand.

Aspetti negativi:

It was a little more powerful for what we were looking for. We chose to go with a different software to use a bridge until Corporate purchase a total enterprise system.

MC Review by EOG Resources

Commenti: I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

Aspetti positivi:

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Aspetti negativi:

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Great way to track asset maintenance

Commenti: I have used this software for 10 years as both a maintenance supervisor and as a preventative maintenance coordinator. Customer service is fantastic.

Aspetti positivi:

The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.

Aspetti negativi:

Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.

Great functionality and ease of customization for tracking asset maintenance.

Aspetti positivi:

It is very simple and easy to customize, hide, add additional fields specific to our operation. Very user friendly and intuitive to use for many employees. Easy one button clicks and drop downs to reduce confusion and inconsistent information being input into the system. Reporting can be customized and used to edit, open, manage records.

Aspetti negativi:

Custom and advanced features can be tricky sometimes, but customer support is always there free of charge to come to my aid when I am stuck. And helps to teach as well.

MC better than Maximo? I think so!

Aspetti positivi:

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Aspetti negativi:

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Great. It's been a Godsend for me.

Commenti: It helps the maintenance department and me stay organized.

Aspetti positivi:

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it. I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation. The inventory module forces us to be organized which helps with the 6S program.

Aspetti negativi:

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in. The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Easy to Organize and Use

Aspetti positivi:

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Aspetti negativi:

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Work orders and procedures are great, reporting is complicated

Commenti: Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Aspetti positivi:

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Aspetti negativi:

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.

By far the best value CMMS

Commenti: The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Aspetti positivi:

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

Aspetti negativi:

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

MC has taken our asset inventory to a level of detail we never thought would be possible.

Aspetti positivi:

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Aspetti negativi:

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

Customer service is the best part!

Commenti: Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Aspetti positivi:

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

Aspetti negativi:

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Easy to use & helpful support.

Commenti: A more organized work order system, of which we had nothing before.

Aspetti positivi:

Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it's nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.

Aspetti negativi:

No ability for the user to add multiple items (for example, inventory). It all has to be done by MC staff - would love if the option was available to us.

FDA

Commenti: I feel like we have only tapped into 30-40 percent of the potential

Aspetti positivi:

The reports module is great. Overall user friendly.

Aspetti negativi:

Running on our server has been a challenge from time to time

Very user friendly, easy to train other employees in the system

Aspetti positivi:

How visually clean everything is, for example the Asset Tree.. Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

Aspetti negativi:

The frequent glitches and when the system goes down without warning. occasionally can be difficult to ensure proper criteria is being pulled in the reports

MC Review

Commenti: They were very responsive during our implementation and they are always responsive with any customer service needs we have.

Aspetti positivi:

Customer service is excellent! The reporting feature has a lot of canned reports and is easy to learn how to configure your own reports.

Aspetti negativi:

Some tracking of downtime or other tracking can be tricky to set up a report.

Not god for big company

Commenti: MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Aspetti positivi:

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Aspetti negativi:

You can login with one user in multi system, but not support remote assistant. Good for small company.