Recensioni su ContinuLink

Good program

Commenti: Managing homecare patients had been easy

Aspetti positivi:

The program is very easy to use and is somewhat self explanatory.

Aspetti negativi:

Needs more functionality and features. Not enough report generating abilities.

Feedback

Commenti: [sensitive content hidden] do their best to support us. I appreciate their professionalism and willingness to help.

Aspetti positivi:

As an owner who sits on the board and does not operate the business day to day, I do not actively use Continulink, but the team uses it and provides insights and reports from it.

Aspetti negativi:

The initial implementation of Continulink was not good, which has made it difficult ongoing.

Continulink review

Commenti: I have been a consultant for over 20 years, a state and accreditation survey for 10 years and a monitor for the OIG for over 4 years and have used numerous EMRs. This was is one of the most difficult to navigate and does not promote compliance with the regulations. It is time consuming to use and causes much angst from scheduling, clinical to billing. This review is being written to help consumers that may be swayed by the positive reviews that are quite old.

Aspetti positivi:

Please note most of the positive reviews are old.

Aspetti negativi:

Continulink is not easy to use and does not promote compliance of an agency. Customer service is not helpful. Training which is often recommended when asking for help is an extra fee.

[SENSITIVE CONTENT HIDDEN] implementation with Gateway Healthcare

Aspetti positivi:

My experience with Mobile Edge implementation was great. [SENSITIVE CONTENT HIDDEN] was wonderful to work with. I always dread implementations with any new program but this by far was the best. She was ALWAYS readily available when I needed assistance.

Aspetti negativi:

The company is still new to the software. We are finding a couple of issues that need to be corrected. I will contact support to hopefully resolve these issues.

Multi functional

Commenti: We had some issues when we first started using ContinuLink, the support team has been amazing with helping us navigate the system

Aspetti positivi:

Everything is done within one system. Everything is generated with the schedule

Aspetti negativi:

From a clinical standpoint, documentation is a little difficult to navigate

Vertical Review

Commenti: Overall it has been positive, but there are restrictions running programs and setting things up to cross business units

Aspetti positivi:

Ease of use. however I don't like that I cannot submit my answer without typing more

Aspetti negativi:

That I cannot submit my survey without typing 40 or more characters so you won't get a full answer

worst choice for small agency

Commenti: None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and billing each week.

Aspetti positivi:

There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out.

Aspetti negativi:

If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered.

Commenti: I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

Highlight Satisfied

Commenti: Overall, software support from Continulink has been amazing. Specially, [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is very knowledgeable to the system, and makes it easy to speak with her with any ticket because she fully understands what I'm saying for any ticket that is summited, without having to start from square one to explain every step in the process of the software. [SENSITIVE CONTENT HIDDEN] is quick and responds timely to all tickets I submit. She is fantastic and a huge support!

Aspetti positivi:

I love everything about this software. The software allows you to run your business and review it from many different angles from all standpoints of the business.

Aspetti negativi:

One thing that I don't like about the system, is how the system will often 'freeze' or run slow, especially on Monday's. In addition, in the paraprofessional assignment sheet section of software, when saving a plan of care a 'saved successfully' icon will appear and disappear in green - I'd prefer the 'saved successfully' is listed on the screen as it does in all other screens when you make changes to save.

All in one software including medicaid and staffing

Commenti: I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers. If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

My review of Mobile Edge

Commenti: Overall, the experience has been great. There have been challenges over the past couple months but [SENSITIVE CONTENT HIDDEN] has been wonderful when it comes to assisting us. I have emailed her several times and she always gets back to me right away either through email or over the phone and she will walk me through things step by step until I understand. She has sent recordings or even shared her screen with us to help us understand. There have been a few things that she was not able to fix right away but she still works to figure out a solution. We actually wish we could have her assistance for longer.

Aspetti positivi:

Mobile edge has been easy to learn and easy to use. We have at least 100 employees in my department alone that are using it and I have heard many people saying that they like it more than what we were previously using. The app is easy to understand and navigate. We like that the client information shows up in the app for the caregivers to see. It is nice to be able to go back to previous visits and complete them through the app instead of having to resort to paper charting. We also like the ability to send "blasts" to all caregivers or to a specific group of caregivers regarding open visits and they can accept or decline from their phones.

Aspetti negativi:

When creating the PAS if you enter the wrong disciple or care plan name you cannot go back and revise and that is frustrating. It would also be nice to have a way to communicate with the caregivers through mobile edge. (I think I heard this is an option, but an expensive option). This would be great due to times when we need to send out a broadcast message to all caregivers. This was an option we had before that was very helpful.

Extremely Feature Rich HomeCare System

Commenti: The ContinuLink "Help Desk" is very responsive and competent

Aspetti positivi:

This software is extremely feature rich. The software is configurable to address almost any situation that arises. This is one of many SAAS packages we use across the breadth of our organization. It is on of the handful of systems that affords the ability to essentially keep a local mirror image of our database via SQL Log Shipping. This affords us a tremendously powerful ability to produce management information tailored to our needs.

Aspetti negativi:

The general ledger module seems overly complex and requires a lot of "care and feeding"

[SENSITIVE CONTENT HIDDEN] at the Help Desk is the BEST and extremely knowledgable about Continulink

Commenti: Its a wonderful benefit to have the Help desk help when we need it. New issues arise all the time due to many changes with the Industry and the Software changes.

Aspetti positivi:

[SENSITIVE CONTENT HIDDEN] at the Help Desk. She is always so helpful and knows so much about Medicare billing and the complex world of Oasis submissions. She really knows her stuff and we are lucky to have her.

Aspetti negativi:

Can be complicated sometimes. Lots of steps to change a payer. Could make it much easier to have the choice to choose all visit types to change the new payor at once. Not one by one by one. Very time consuming.

[SENSITIVE CONTENT HIDDEN] is amazing

Commenti: ContinuLink isn't necessarily the most user-friendly/intuitive program. However, once trained appropriately it does the job well.

Aspetti positivi:

Honestly, working with [SENSITIVE CONTENT HIDDEN] was the best part of working through this transition in Electronic Visit Verification. She was able to answer questions quickly and concisely, and followed through effectively and efficiently.

Aspetti negativi:

This is not the fault of the designers - it would be nice, however, to have access to some items on a Business Unit level without having to go to the Administrators.

ContinuLink

Commenti: Overall we have been able to streamline many processes. I have been able to customize the software to help compliance with supervisory visits, Non Coverage/Discharge notices and documentation.

Aspetti positivi:

Pros - Awesome tech support team. [SENSITIVE CONTENT HIDDEN] (sorry if I missed anyone) are always helpful. [SENSITIVE CONTENT HIDDEN] helps me the most and is able to explain things to help me understand the product.

Aspetti negativi:

Once a schedule processes or a missed visit is placed, you are unable to edit the visit.

On balance, this is a great value

Commenti: We actually ran into some financial issues and fell behind in our account. The company could have taken a hard line. They could have threatened to shut us down. They didn't do that. Rather, they worked with us in a professional fashion; helped us work out a plan; and then worked with us during the implementation. They person I worked with was had the above attributes.

Aspetti positivi:

very good value for the money. Pretty user friendly. The reports are very self-explanatory. The customer service is good and they do address the issues and do so in a prompt fashion.

Aspetti negativi:

I wish they had a phone app. Also, it would be good if they had API so that third party applications could integrate.

Tellus Introgation with [SENSITIVE CONTENT HIDDEN] at Complia Health

Commenti: [SENSITIVE CONTENT HIDDEN] was my contact at Complia Health and she was very informative and easy to deal with. She made the transition goes very well. Was always available when I needed her and answered all my questions. Training with her was very informative.

Aspetti positivi:

[SENSITIVE CONTENT HIDDEN] made this transition very smooth and easy. I would not hesitate to work with her in the future.

Aspetti negativi:

Nothing really, we had to introgate with Tellus

Billing software

Commenti: I have been using the Continulink since 2010 and I love the system.
If there is an issue I enter a ticket in and my issue is resolved almost the same day.

Aspetti positivi:

We work in one system, scheduling, invoicing, payment application , aging. We do not have to use multiple system to complete a task or to research.

Aspetti negativi:

Not a thing, I have used many software for Billing and Continulink is the easiest system to navigate.

Commenti: Excellent product for adult home health agencies that provide therapy and nursing. For Pediatric only agencies, you will be heavily persuaded to sign up with them promising how great their product translates to you. After I signed a contract I found out they have no clients that are pediatric only. The minute you are not satisfied they will ignore your calls and cover their bases by the contract. No backing out what so ever and then you owe thousands more for training you were told would be covered. Legally they are covered, so no legal action can take place on your end as a consumer.

More glitches than any other system I have ever used.

Commenti: Absolutely awful. I beg my boss to get rid of this software almost every day.

Aspetti positivi:

A lot of features that are super helpful if they actually work.

Aspetti negativi:

SO. MANY. GLITCHES. deletes info from care plans constantly. Seems like we are always finding missing information and content that was already placed in the plans of care. (if not more than once)

Use for scheduling and billing of our clients

Aspetti positivi:

Use C-Link to schedule our employees with our clients as well as keeping client records and information. Reporting works well!

Aspetti negativi:

Customer service can tend to be slow, we have had a few hiccups but have been working with C-link now for going coming up on four years. Works well for our current needs.

EVV tellus set up

Commenti: [SENSITIVE CONTENT HIDDEN] was a pleasure to work with when setting up our EVV services with Tellus VA for Anthem for billing. Would recommend her to anyone!

Aspetti positivi:

continulink is easy to use from task to task

Aspetti negativi:

some things on the billing side aren't reversible on my side so i have to create a ticket to try to get help.

Compliance is in the DNA

Commenti: We have thoroughly enjoyed the compliance features that we can rely on.

Aspetti positivi:

If you use the system as designed, you will be kept in compliance for all orders and payer authorizations.

Aspetti negativi:

As with all systems , sometimes the options can be overwhelming.

thoughts

Commenti: Overall the software is ok. There are many things that could flow better.

Aspetti positivi:

I like customer service they are very helpful.

Aspetti negativi:

I would like to see a box on the navigation bar that you can putt in the items that you use all the time so you aren't always having to hunt for them.

Lessons learned

Commenti: The implementation team was fantastic, everyone coordinated efforts and worked together. They were always accessible and provided great customer service.

Aspetti positivi:

This software has helped us to shorten the reimbursement cycle and maximize cash flow. The system has many checks and balances to prevent errors and create clean claim submissions.

Aspetti negativi:

Finding the best report for the data in question took some time. The type of reports that we were able to get out of our old system were not always accessible in the new system without some manipulation.