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Informazioni su ModMed
Sistema FSE specializzato, integrato e basato sul cloud, con una vasta libreria di contenuti medici integrati e motore di apprendimento adattivo.
It has a great user friendly back office EMR system.
The EMR and EHR connectivity with their Billing is horrible.
Filtra le recensioni (174)
Utilizzo
Ordina per
Filtra le recensioni (174)
Alternative considerate:
Great product but tricked us into paying $28K extra
Commenti: I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality.
Aspetti positivi:
We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation.
Aspetti negativi:
Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case.
Alternative considerate:
Modernizing Medicine
Commenti: Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve.
Aspetti positivi:
The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.
Aspetti negativi:
The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.
Limits to customization
Commenti: Limits to customizability and limited training training are problematic.
Aspetti positivi:
Specialty specific but with insufficient specialty information.
Aspetti negativi:
Lack of sufficient user customization. An ICD10 code often is used for more than one diagnosis. There are many common diagnoses that do not exist in the ModMed system and cannot be added by the user. ModMed tells us to use an ICD code that may include such diagnoses but the problem is that the specific diagnosis is not carried through the note documentation.
Risposta di Modernizing Medicine
12 mesi fa
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
Alternative considerate:
Best EHR I’ve used!
Commenti: Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.
Aspetti positivi:
EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.
Aspetti negativi:
Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction
Risposta di Modernizing Medicine
5 anni fa
Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager
Alternative considerate:
EMA Review
Commenti: Coding has increased our efficiency and bottom line.
Aspetti positivi:
We have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well
Aspetti negativi:
The cost of the program and additional modules is substantial.
Risposta di Modernizing Medicine
6 anni fa
Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager
Best Derm EMR
Commenti: Fantastic product and customer service!
Aspetti positivi:
I love the appointment flow screen and the functionality of having the info for each appt all on the same screen. The EMR is unparalleled for charting in real-time in the patient room. I also love the biopsy log - prior to using EMA, we had a biopsy log on paper and this is so much better!
Aspetti negativi:
ModMed is constantly making updates and improving.
Risposta di Modernizing Medicine
anno scorso
We're so happy you're enjoying Kelly; thank you for sharing.
Modernizing Medicine
Commenti: Mostly positive but some of the customer support team is not responsive to support tickets.
Aspetti positivi:
I like that it integrates with most of the products and programs that we use in our practice.
Aspetti negativi:
The cost of the system and the time it takes to get enhancements approved.
Risposta di Modernizing Medicine
2 anni fa
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
The EMR You need
Commenti: This was my third EMR and I was thrilled to find it
Aspetti positivi:
The intuitive ease of use of the software makes seeing patients an easy fliw
Aspetti negativi:
The record going down especially when Amazon has a Prime day
Risposta di Modernizing Medicine
anno scorso
We value your feedback, Ronald! Thank you for taking the time to leave us a review.
The schedule is development's redheaded stepchild
Commenti: EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.
Aspetti positivi:
Integration with Relatient for appointment confirmations
Aspetti negativi:
The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.
Risposta di Modernizing Medicine
6 anni fa
Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager
This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward
Commenti: Hateful.
Aspetti positivi:
When you shut it down, it doesn't revive itself like a vampire or zombie.
Aspetti negativi:
Poor customer service, overcomplicated interface, inadequate training, contracted with inept and inadequate clearinghouse, respond to every . . . single . . . request with "Good idea, but we can't do that," what should be single-step processes require multiple screens and users, FLOODING MY INBOX WITH INVITATIONS TO SEMINARS WHERE I'M SUPPOSED TO LEARN HOW TO IMPROVE MY BUSINESS. Obnoxious and intrusive.
Alternative considerate:
Prism Clinical Manager
Commenti: I am overall happy and usually a super user for any dermatology office I work at.
Aspetti positivi:
I have been a big part of the inventory process and with the videos and step by step instructions I was able to implement and teach the staff how to use.
Aspetti negativi:
Some features like the cosmetics need to be more customizable.
EMA is the best ophthalmology EHR available.
Commenti:
Our experience has been so excellent with both the EHR product itself as well as the Modernizing Medicine team that we have since adapted their practice management software as well. While using another practice management company we were able to directly contrast the customer support between the two companies...and there was no comparison. From implementation to troubleshooting, the support from Modernizing Medicine is far superior to anyone we have come across. The support team is reason enough to choose EMA over its competitors. Fortunately they also have a superior product to go with a great support team.
If you are considering an ophth EHR do not hesitate to go with Modernizing Medicine. You will not be disappointed. I have no financial incentive or other alternative motivation to promote this product. They have exceeded my expectations from the very beginning and I just really love this EHR!
Aspetti positivi:
The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes.
Aspetti negativi:
We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system. Reverting back to paper at those times was a great way for us to realize how much we preferred documenting in EMA rather than paper!
Risposta di Modernizing Medicine
6 anni fa
Good morning Dr. Niemi - Wow, thank you! We very much appreciate you taking the time to share your valuable feedback with us and others considering our software. Thank you from the entire Modernizing Medicine team! -Holly A., Clinical Solutions Manager
EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly.
Commenti: EMA-Ophthalmology is a great system and saves trees. Patients are impressed with not having to fill out paperwork, since our technicians update their medical history and current medications while they are dilating. We like not having to store paper records or maintain an expensive server.
Aspetti positivi:
The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great. We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product.
Aspetti negativi:
There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes.
Risposta di Modernizing Medicine
7 anni fa
Hi Maria - Thank you so much for taking the time to share your positive feedback about EMA with us and others. As always, if there's anything our team can assist with please do let us know. Take care! -Alex B. in Marketing
Very happy otolaryngology practice!
Commenti: Mod Med was on our short list of four vendors for evaluation. Two were specialty specific, two were general. 1.5 years into our installation, we are SO GLAD that we selected this system and strategic vendor partner.
Aspetti positivi:
Doctors love the iPad device. We absorbed staff attrition because of system efficiencies, now doing the same clinical work with less staff. Practice Management has been a pleasant surprise. We now collect 10% better than with our previous system because of integrated clearing house and point-of-sale merchant services devices.
Aspetti negativi:
Mod Med is a dynamic company and constantly updating the products. We love that! The frequent updates requires you to keep up with release notes (we don't mind this) and sometimes a new release breaks old features (we don't appreciate this). There's still room for better alpha/beta testing. Additionally, Mod Med needs to enhance ancillary service features (audiology, allergy). We know those changes are on the road map, but we need them.
Risposta di Modernizing Medicine
6 anni fa
Good morning Barry - Thank you so much for taking the time to share such a detailed review with us and other considering our ENT EHR system. - Holly A., Clinical Solutions Manager
Disappointment in EMR with terrible billing capacity.
Commenti: Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months.
Aspetti positivi:
Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.
Aspetti negativi:
The EMR and EHR connectivity with their Billing is horrible.
Risposta di Modernizing Medicine
4 anni fa
Hi Dr. Zahir - We appreciate your transparent feedback. I understand that you have been able to meet directly with some of our leadership to help identify the challenges and issues you have expressed and are currently working together to improve the situation. - Angela, VP of RCM Operations
Best Dermatology EMR
Commenti: I bought a small dermatology practice and converted a paper practice to EMR- best decision I made because I am efficient, compliant, and can deliver great patient care.
Aspetti positivi:
Best dermatology EMR out there, very streamlined and easy to use. I am incredibly happy with my choice because it gives me efficiency, and it has very nice built in capabilities for dermatology. There is also analytics built into it which help you run all kinds of reports including CPT code, diagnosis, referring doctor, patient reports and many others. There is also a practice management system that fully integrates with the EMR so you can have all in one and no need for another. I personally use Kareo which integrates quite well with it. Great support team when you need them.
Aspetti negativi:
It is more costly than other EMRs but you get what you pay for- I would rather pay more for a better product.
Risposta di Modernizing Medicine
6 anni fa
Hello! We greatly appreciate you taking the time to share your honest feedback with us and those considering our EHR, EMA. We're thrilled to hear you have been happy with your decision.
Finally a specialty EMR done right!
Commenti: Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics.
Aspetti positivi:
They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!
Aspetti negativi:
There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.
Mod Med transition
Aspetti positivi:
The accuracy of reporting and ease of use
Aspetti negativi:
Relatient confirmation system was not offering enough resources for our practice.
ModMed Review
Aspetti positivi:
The quick integration was great. User friendly
Aspetti negativi:
In general, few cons. Reports could be improved for specific requirements.
EMR for Derm
Commenti: I am able to document my interactions with dermatology patients who usually have multiple Chief Complaints and multiple procedures quickly and efficiently
Aspetti positivi:
Very user friendly and easy to document lesions and their treatment
Aspetti negativi:
Fairly expensive and ongoing support is not cheap
Risposta di Modernizing Medicine
6 anni fa
Hi Dr. Feldman - Thank you so very much for taking the time to share your feedback with others considering our EHR system. Glad to have you and ClearlyDerm as part of the Modernizing Medicine family! - Holly A., Clinical Solutions Manager
EMA vs eCW
Aspetti positivi:
Otolaryngology module specific to our practice is well designed and as changes were needed, they were done in a timely manner
Aspetti negativi:
Initially, the PM side of the software was not as good as our prior system, but over time, the updates and changes have improved it greatly
Risposta di Modernizing Medicine
6 anni fa
Hi Dr. Goodell - Glad you and your practice have benefitted from our EHR and PM system. We greatly appreciate you sharing your feedback! -Holly A., Clinical Solutions Manager
EMA GREAT, PM SIDE NOT GREAT
Aspetti positivi:
I like the EMA side of Modernizing Medicine; Super convenient and easy to use.
Aspetti negativi:
The practice management side has a long ways to go. It is not easy to reverse things in billing ledger, hard to reconcile, and the reports are not easy to run and sort.
Risposta di Modernizing Medicine
6 anni fa
Hi Gabby - We very much appreciate you taking the time to share your feedback about EMA and Practice Management (PM). I have shared your notes about PM with our internal team here for review as well. -Holly A., Clinical Solutions Manager
Best for ophthalmology
Commenti: Excellent support
Aspetti positivi:
Friendly for non scribe practices. Dual platorm, ipad and web.
Aspetti negativi:
No significant issues. Very happy with program.
Risposta di Modernizing Medicine
6 anni fa
Hi Dr. Malouf - Thank you so much for taking the time to share your feedback with us and those considering our ophthalmology EHR. - Holly A., Clinical Solutions Manager
Love EMA!
Commenti:
great photos
MIPS
Aspetti positivi:
I like ease of use and ability to customize
Aspetti negativi:
I don't like fees for outbound faxing - so I just fax less
Risposta di Modernizing Medicine
6 anni fa
Thank you so much Dr. Christman for sharing your positive feedback with us and others considering our dermatology EHR, EMA. -Holly A., Clinical Solutions Manager
EMA as a great tool for a multi-location dermatology group.
Aspetti positivi:
EMA provides a very thorough set of tools with which to chart and track patient visits for Dermatology. It is visually pleasing, robust, easy to teach, and easy to navigate for Doctors and Staff alike. We have found that the software is able to document both routine and unusual visits with similar ease. Great features like "stickiness" make routine tasks increasingly simpler overtime. As a company, EMA offers better than average support for routine problems, usually striving to fix issues quickly after being notified. The software is robust and seldom has availability or speed problems. Constant updates demonstrate Modernizing Medicine's commitment to keeping the software relevant and current, as well as increasing its functionality. Overall, it has been a great tool to support our Medical staff in treating and managing patients. We spent extra time and money to link EMA to our LIS and to our PM systems, and that has provided both great efficiency and higher quality data consistency (meaning less mistakes).
Aspetti negativi:
Because the software is web-based and centralized, it is not always suitable to unique needs or special requests of any specific practice. That said, most of our needs have been addressed within the software.