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Informazioni su ModMed

Sistema FSE specializzato, integrato e basato sul cloud, con una vasta libreria di contenuti medici integrati e motore di apprendimento adattivo.

Ulteriori informazioni su ModMed

Aspetti positivi:

It has a great user friendly back office EMR system.

Aspetti negativi:

The EMR and EHR connectivity with their Billing is horrible.

Valutazioni di ModMed

Punteggio medio

Facilità d'uso
4,2
Servizio clienti
4,0
Caratteristiche
4,1
Rapporto qualità-prezzo
3,6

Lo consiglieresti?

7,6/10

ModMed ha una valutazione complessiva di 4,2 stelle su 5, calcolata sulla base di 172 recensioni degli utenti di Capterra.

Filtra le recensioni (172)

Ordina per

Hai già usato ModMed?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (172)

Tom
Tom
CEO (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

An EMR that puts the physician and patient first

5,0 6 anni fa

Aspetti positivi:

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Aspetti negativi:

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Risposta di Modernizing Medicine

6 anni fa

Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing

Wesley
President and Medical Director (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Mod Med for small office

4,0 2 mesi fa Nuova

Aspetti positivi:

5 years ago, the ipad based methods of creating documentation were cutting edge. Little advancement since. Integration with other software programs. responsiveness to suggestions to change software.

Aspetti negativi:

Practice management module never worked well for financial integration. Increasingly cumbersome with some errors in coding notes and services. Not very customizable.

Risposta di Modernizing Medicine

mese scorso

We value your feedback, Wesley! Thank you for taking the time to leave us a review.

Derek
Ophthalmologist (USA)
Studi medici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Worst EMR I have ever used

1,0 3 settimane fa Nuova

Commenti: Horrible. If I go to a practice and this is their EMR I am quitting.

Aspetti positivi:

When the system works it is very intuitive and can make charting easy. HOWEVER, it crashes at least once per week and leaves our practice crippled as we lose all the patient's information and reasons for the visit.

Aspetti negativi:

Customer service is non-existent. As I mentioned above the software crashes multiple times per month and you are unable to see anything about the patient (last exam, reason for visit, previous appointments, diagnostic imaging). If you try and call or email you get directed to either an answering service that does not return calls or an email chain that says someone will be in contact soon. This is by far the worst EMR I have ever used.

Risposta di Modernizing Medicine

2 settimane fa

Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.

Hai-En
Podiatrist (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Expensive but worth it

5,0 3 mesi fa

Commenti: So far so good and our staff has gotten to its functionality.

Aspetti positivi:

The functionality of the system is way better than our older system and is made specifically for my speciality.

Aspetti negativi:

The hard part is all the training and the time to do it all which takes away from patient care. It's not the most economical system in terms of pricing.

Risposta di Modernizing Medicine

3 mesi fa

We value your feedback, Hai-En! Thank you for taking the time to leave us a review.

Trent
Practice Administrator (USA)
Studi medici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

EMA saves time and makes money

5,0 9 mesi fa

Aspetti positivi:

The intuitiveness of documentation for providers allows them to not spend as much time on the burdensome of documentation. This allows providers to focus on patient-care instead of administrative work.

Aspetti negativi:

Sometimes, the rigidness of ModMed requires us to change our workflows instead of changing ModMed to integrate into our workflows.

Risposta di Modernizing Medicine

8 mesi fa

We value your feedback, Trent! Thank you for taking the time to leave us a review.

Brandon
Practice Administrator (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Modernizing Medicine

5,0 2 anni fa

Commenti: Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve.

Aspetti positivi:

The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.

Aspetti negativi:

The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.

Alan
President (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Best EHR I’ve used!

5,0 4 anni fa

Commenti: Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.

Aspetti positivi:

EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.

Aspetti negativi:

Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction

Risposta di Modernizing Medicine

4 anni fa

Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager

Theressa
Theressa
Practice Administrator (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

Alternative considerate:

Great product but tricked us into paying $28K extra

5,0 anno scorso

Commenti: I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality.

Aspetti positivi:

We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation.

Aspetti negativi:

Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case.

Eddie
DPM (USA)
Studi medici, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Limits to customization

3,0 4 mesi fa

Commenti: Limits to customizability and limited training training are problematic.

Aspetti positivi:

Specialty specific but with insufficient specialty information.

Aspetti negativi:

Lack of sufficient user customization. An ICD10 code often is used for more than one diagnosis. There are many common diagnoses that do not exist in the ModMed system and cannot be added by the user. ModMed tells us to use an ICD code that may include such diagnoses but the problem is that the specific diagnosis is not carried through the note documentation.

Risposta di Modernizing Medicine

4 mesi fa

We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.

Kim
Accounting (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Needs better billing team

4,0 4 mesi fa

Commenti: Worst billing experience ever, you'd think that a company of this size would put in a little bit more effort in their customer service/ billing department.

Aspetti positivi:

When I reach out to customer service, they are nice but cannot do much in regards to billing questions. They always deter my request to billing department but the wait time for your billing department to get back to me is awful.

Aspetti negativi:

Mod Meds billing team never answers emails promptly, no direct number for the billing department and we keep getting billed for downgraded services. Response time is longer than 2 weeks and when someone does respond they are less than knowledgeable over our account. Wait time on responses are absurd. Also our invoices portal is not accurate and it doesn't populate all our invoices.

Risposta di Modernizing Medicine

4 mesi fa

Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.

Lisa
Practice Administrator (USA)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Modernizing Medicine

5,0 12 mesi fa

Commenti: Mostly positive but some of the customer support team is not responsive to support tickets.

Aspetti positivi:

I like that it integrates with most of the products and programs that we use in our practice.

Aspetti negativi:

The cost of the system and the time it takes to get enhancements approved.

Risposta di Modernizing Medicine

12 mesi fa

Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.

Kallie
Practice Administrator (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Ortho EHR

5,0 anno scorso

Commenti: Overall experience has been very positive. They are very customer oriented and willing to continue to enhance the client and patient experience.

Aspetti positivi:

Ease of use, all in-one platform, options for my clinical staff to function on the iPad it wonderful

Aspetti negativi:

Speed of the product very slow multiple times a week, Analytics, Faxing

Risposta di Modernizing Medicine

anno scorso

We're so happy you're enjoying Kallie; thank you for sharing.

Khalique
Plastic Surgeon (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Disappointment in EMR with terrible billing capacity.

3,0 4 anni fa

Commenti: Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months.

Aspetti positivi:

Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.

Aspetti negativi:

The EMR and EHR connectivity with their Billing is horrible.

Risposta di Modernizing Medicine

4 anni fa

Hi Dr. Zahir - We appreciate your transparent feedback. I understand that you have been able to meet directly with some of our leadership to help identify the challenges and issues you have expressed and are currently working together to improve the situation. - Angela, VP of RCM Operations

James
General Manager (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall great system that only misses on minor features

5,0 5 anni fa

Commenti: EMA has allowed us to cut down on the time that our providers spend entering notes by orders of magnitude over other systems we have tried.

Aspetti positivi:

Ease of use and functionality. It is only missing a few small features that I think would make things easier. There is no way, for example, for a manager to get ability to view all tasks assigned to all staff members. Only the assigner and assignee can see the task. Additionally, the system does not incorporate "." phrase programming for frequently used phrases.

Aspetti negativi:

It is expensive. Full licenses are relatively high priced and pricing faxing per fax sent puts that feature out of range for most busy practices, including ours.

Risposta di Modernizing Medicine

5 anni fa

Good morning James - Thank you so much for taking the time share your feedback with us and those considering our urology EHR. We will pass along your suggestions as well to our team here. -Holly A., Clinical Solutions Manager

LINDA
PRACTICE MANAGER (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

amazing work flow , MIPS usage extremely easy, good customer support

5,0 6 anni fa

Commenti: clear and accurate data to complete a visit with a patient in a timely manner. EMA integrates with our Billing software and make workflow easy daily for staff. The clicks of the system are minimal. From previous EMR's there is no comparison to the function of EMA. Good job to the developers and the continued software updates to improve functionality of the program.

Aspetti positivi:

Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function.

Risposta di Modernizing Medicine

6 anni fa

Good morning, Linda - Thank you so much for taking the time to share your positive review and feedback. We will certainly pass this along to our teams as we love sharing our clients' success stories. We're glad to have you as part of the Modernizing Medicine family! -Alex B., Marketing at Modernizing Medicine

George
Physician (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Very cumbersome. Better EMRs out there.

2,0 6 anni fa

Commenti: Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse clicks for simple tasks. You have click from screen to screen multiple times to complete a chart note. Customer support is horrible. I was locked out of system after hours on a Friday and could not get anyone to help me regain access until Monday. More expensive than other EMRs we looked at including E-Clinical and Epic. In so many words, we have been very disappointed with this system.

Aspetti positivi:

Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.

Aspetti negativi:

Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.

Risposta di Modernizing Medicine

6 anni fa

We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager

Utente Verificato
Utente LinkedIn Verificato
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Summary of experience

1,0 3 anni fa

Commenti: Very Unhappy with this company and Be Wary of signing any contracts
with this company. Do not rush into any contract with Modernizing Medicine!!!

Aspetti positivi:

Has potential for dermatology experience, but very poor experience with the company training experience and the company does not keep their promises. This company treats the small dermatology very poorly.

Aspetti negativi:

Very poor communication about their contract, because the leaders of this company only care about Modernizing Medicine and their bottom line and they do not work in a fair way with the dermatologist.

Edmund
President (USA)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Modernizing Medicine is the worst part of my medical practice

2,0 3 anni fa

Commenti: Customer service is the absolute worst. They are only concerned with selling software to new users. They stole $3500 out of my automated payment set up with my bank account and still haven’t returned it.

Aspetti positivi:

Graphics and ability to take photos. Operative note capability has been improving.

Aspetti negativi:

Frequent downtime and glitches in the software, user unfriendly, many redundant time consuming data entry areas, lack of billing codes and text for common procedures

Larry
Medical Director (USA)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

EMR for Derm

5,0 5 anni fa

Commenti: I am able to document my interactions with dermatology patients who usually have multiple Chief Complaints and multiple procedures quickly and efficiently

Aspetti positivi:

Very user friendly and easy to document lesions and their treatment

Aspetti negativi:

Fairly expensive and ongoing support is not cheap

Risposta di Modernizing Medicine

5 anni fa

Hi Dr. Feldman - Thank you so very much for taking the time to share your feedback with others considering our EHR system. Glad to have you and ClearlyDerm as part of the Modernizing Medicine family! - Holly A., Clinical Solutions Manager

Erica
ARNP (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

The way EHRs are meant to be

5,0 6 anni fa

Aspetti positivi:

Makes chatting a Breeze User friendly, Cuts charting time in half Codes instinctually & will likely get remimbursed

Aspetti negativi:

Used for Specialist in Gastrointestinal & Dermatology Would love it if a system was available for Internal - Functional Medicine

Risposta di Modernizing Medicine

6 anni fa

Hi Erica and thank you so much for your positive feedback and taking the time to share your thoughts. We're so glad to hear about your positive experience! Our EHR system currently serves dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. Have a great week! -Holly A., Clinical Solutions Manager

Andrew
USA
Studi medici
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: SoftwareAdvice

EMA as a great tool for a multi-location dermatology group.

5,0 9 anni fa

Aspetti positivi:

EMA provides a very thorough set of tools with which to chart and track patient visits for Dermatology. It is visually pleasing, robust, easy to teach, and easy to navigate for Doctors and Staff alike. We have found that the software is able to document both routine and unusual visits with similar ease. Great features like "stickiness" make routine tasks increasingly simpler overtime. As a company, EMA offers better than average support for routine problems, usually striving to fix issues quickly after being notified. The software is robust and seldom has availability or speed problems. Constant updates demonstrate Modernizing Medicine's commitment to keeping the software relevant and current, as well as increasing its functionality. Overall, it has been a great tool to support our Medical staff in treating and managing patients. We spent extra time and money to link EMA to our LIS and to our PM systems, and that has provided both great efficiency and higher quality data consistency (meaning less mistakes).

Aspetti negativi:

Because the software is web-based and centralized, it is not always suitable to unique needs or special requests of any specific practice. That said, most of our needs have been addressed within the software.

Michele
Director of Business Process (USA)
Studi medici, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Life changing

4,0 6 anni fa

Aspetti positivi:

Ease of documentation, consistencies for standardization, customization options, ease of workflows and maneuvering through the patients chart

Aspetti negativi:

Lack of ASC capabilities....for now. Downtime issues or plan/protocol breaks when an upgrade is pushed

Risposta di Modernizing Medicine

5 anni fa

Hi Michelle! We really appreciate you taking the time to leave your feedback and glad you have found documentation in our EMR easy to use.

Linda
USA
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: SoftwareAdvice
5,0 11 anni fa

Commenti: Before going to the training in Florida, I was skeptical if there could actually be a dermatology compatible EMR. Our small practice (1 doctor and 2 medical assistants) was moving locations and starting fresh after using only paper charts. The 2 medical assistants do everything from patient check in, scribing for the doctor, assisting in procedures, answering phones, check out, and billing. We needed a software that would help, not hinder, our office flow. We have been pleasantly surprised over and over again! Here is why we love EMA and the company that brings it to us. EMA has been developed and continues to be improved by people who use it. This translates into easy-to-use software that works in the real world. Our staff have different comfort levels with computers, but all of us have been able to use EMA proficiently in a short amount of time. EMA makes caring for our patients easier. EMA saves time, freeing us to do the most important thing, taking care of our patients. We often take credit when our patients say “this office is like a well-oiled machine”, even though much of our efficiency is due to EMA. When we have a question or a suggestion, the support team at Modernizing Medicine responds quickly. The suggestion process is easy and our suggestions are taken seriously. The improvements that are made are consistently an improvement. Their staff is professional, knowledgeable, and refreshingly kind. I am not someone who likes change, but when it comes to EMA, if something is changing, it means it is only getting better.

Sarah
Practice Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Product

4,0 5 anni fa

Aspetti positivi:

user friendly , good support & robust functionality

Aspetti negativi:

not enough information with new updates

Risposta di Modernizing Medicine

5 anni fa

Hi Sarah - Thank you for taking time to leave a review and sharing your feedback. I wanted to share that modmed Central is a great resource where you can access information on product updates and more. -Holly A., Clinical Solutions Manager

Crystal
Billing Spec (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Our company has been using EMA since 2012 and it has grown since

5,0 7 anni fa

Aspetti positivi:

Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

Aspetti negativi:

sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .