Recensioni su Verizon Connect

It's one of the best purchases our company ever made.

Commenti: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Aspetti positivi:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Aspetti negativi:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Verizon Connect is a good product

Commenti: In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.

Aspetti positivi:

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Aspetti negativi:

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

Too focused on the direct customer and not the MSP customer

Aspetti positivi:

The portal looks good and gives the exec's the warm and fuzzies

Aspetti negativi:

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Worst Company Ever

Commenti: AWFUL CUSTOMER SERVICE. It's a scam! They just keep charging you for the contracts and refuse to accept any cancellations or contract changes. They don't answer emails or return phone calls. I plan to report to Better Business Bureau.

Aspetti positivi:

We used to like Verizon Connect when they actually had a customer service department.

Aspetti negativi:

They answer the 800#, and "escalate" your issues to a "case manager" and say we'll hear back within 24-48 hours. We've called every day for months and they're aware of our case, but no one ever contacts us back. AWFUL CUSTOMER SERVICE.

Verizon Connect Fair Review

Aspetti positivi:

I used Verizon Connect to track a fleet of 35 vehicles. The map is clear to understand. You are able to rename the icons for each vehicle. It was great to use to see the locations for engineer planning and call outs. It was easy to see where there was issues or breakdowns so we could attempt to keep our personnel safe.

Aspetti negativi:

I did not get a chance to use some of the enhanced features and did not really receive any opportunity from the provider for training on this.

verizon is too big to care

Commenti: Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.

Aspetti positivi:

the ease of use, app was good.................

Aspetti negativi:

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

Save your money!

Commenti: Horrible, absolutely horrible!!!

Aspetti positivi:

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Aspetti negativi:

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Fleetmatics Review

Commenti: I hope we are putting safe drivers on the road as we now get speeding alerts.

Aspetti positivi:

It's compliant for the FMCSA ELD rule...

Aspetti negativi:

I have no issues with the software, it's pretty easy to use.

Terrible On boarding experience

Commenti: 2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.

Aspetti positivi:

Hard to say, I can't get the install done.

Aspetti negativi:

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

Worst Service I Have Ever Had/Used in My 58 Years on This Planet

Commenti: I think I covered that.

Aspetti positivi:

Not using their service any longer.

Aspetti negativi:

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

VERIZON RUINED A GOOD COMPANy

Aspetti negativi:

FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk

Avoid this company at all cost

Commenti: Horrendous. From the first day to today.

Aspetti positivi:

Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust

Aspetti negativi:

Lengthy list. In the past 6 months the following has happened. 1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did. 2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers. 3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them. 4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back. 5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls 6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation. Best recommendation is to use absolutely anyone else. Anyone else.

The software is okay, the organization is not

Aspetti positivi:

We are able to see the location of our vehicles and assets. This came in handy when we had a vehicle stolen 2 years ago. The geofence and harsh driving reports alerted us to the fact that it had been stolen. We were able to recover the vehicle quickly and provide the reports for the criminal investigation.

Aspetti negativi:

The software is not an issue, the problems are within the organization. The left hand does not know what the right hand is doing. We have had at least 6 representatives in the past 4 years. Requests have been dropped, we ended up getting charged for a whole year for a unit that was supposed to have been cancelled. No matter what I provided in the way of email threads and documentation on the requests I had sent to cancel the unit at the point of expiry, I was told that because the documents were not completed on their end for the cancellation, the best they could do was to put in for a cancellation at the end of the next year. I could not get to speak to a manager or someone with any authority no matter how many times I requested it. In another instance we had decide to add the non powered asset trackers to some of our equipment. It took 3 months for the units to arrive and then another month to solve the install and activation issues. We were promised credits and never received any. Every time we have needed to add a new unit or make a change the process is agonizing as we have had to work with multiple departments and it seems like none of them are connected or have all of the information. We have had issues with payments not being applied to our account that have disrupted our service with no compensation. The list goes on really. If we weren't stuck in a contract on several trucks and pieces of equipment we would have ditched this system long ago.

Worst customer service ever

Commenti: I would never use a Verizon service again that includes Verizon cellular and Verizon credit cards. Verizon connect does not work. They will not help you at customer service. They will just ignore you and keep billing you. Your hours of service and your mileage will be wrong. They do not care about their customers, and they will just simply ignore you. Verizon cellular is not part of this company so they will not help you either. You will be cited for driving over your hours of service if you use Verizon connect.

Aspetti positivi:

Didn’t like anything about Verizon connect. Right from the start the installer destroyed my truck. They have horrible customer service run you around in circles until you get tired and give up. You will need to contact the[sensitive content hidden] of the company to get anything resolved. Poor quality, Chinese import hardware, and very difficult to use software. They just wanna sell you all the extras.

Aspetti negativi:

The customer service Has it was to be the worst I’ve ever experienced in my life out of any company ever. I literally had to contact the [sensitive content hidden] of operations in order to get anything resolved. They will charge you for service you will not get.

Unkept Promises

Commenti: It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Aspetti positivi:

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Aspetti negativi:

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us. Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working. The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end. Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Fleet Tracking or Fleet Losing, Spent three years with this firm, Customer Service 1/5.

Commenti: Customer Service is a below average in my opinion. If your transponder unit fails or is not functioning correctly it takes weeks, if not months before someone investigates and actually does something and you must constantly complain before they will even consider replacing the unit. This is simply not practicle if your running a business. My customer service representative, was quite happy to point out conditions of contract terms and costs but randomly listened when there were problems. At which point these were passed onto other agents. Having had contract review time, I was told pricing would be looked into. A few weeks went by and was quoted that standard contract terms pricing applied. Definitely would not re-sign a new contract period with a lack of customer service I've experienced. If what they did not like hearing did not please them, their tone would change and definitely not in favor of helping or delivering that "Customer Service" you'd come to expect. It would simply be, "well sir, as per the contract". Do not expect discretion in their service delivery. It is a no from me.

Aspetti positivi:

Been able to track vehicles when it actually worked and detailed reporting where necessary.

Aspetti negativi:

Reporting false location and telemetry. The car was parked in the workers home driveway of the home, (Physically inspected). The Verizon Connect System revealed the car was parked in the local park some 1klm away. Not very accurate reporting at all. Transponder Unit eventually swapped. Another device reported a truck driver doing excessive speeds, however the truck has a speed limiter and was simply not possible to do that speed on the suggested road way when the device said it was in the middle of bushland where there are no roads. Getting a detailed report can be slow if your downloading it and waiting for it to compile. Sometimes it would freeze up despite running all day. Most times, Had to close the browser and restart. Other times it was a little faster and did deliver the report.

Great Product - No one Stands behind it

Commenti: We signed on with Fleetmatics prior to Verizon purchasing them and we were happy from day 1, onboarding, customer service, scheduling the device installs were unmatched. When Verizon bought them I was excited because our Mobile Devices and Internet experiences had been fairly positive. But boy they have redefined the term disappointment. The customer support went from almost instant response to day, weeks to having ask multiple times and then getting our account rep involved and have to request multiple times there too. The most recent (not so recent) request started in January 2021, we had a couple devices that were not being active. Took months of going back and forth to realize we could get upgraded models, they were also trying to get us to purchase additional products and less cared that they had existing products that weren't working. Took additional months of getting a new contract sent so we could sign, they sent the wrong devices, more months of getting the old ones shipped back and the new ones sent out. Once the new ones arrived and the wrong ones sent back the wrong devices back (August 2021) the wrong devices are still listed on our account. Today is Feb 2022 the wrong devices are still on the account, probably over 100 emails sent to the Account Rep, his boss and his boss and still not getting anyware, I spend more time managing these people then i do my own employees. Hope to get resolved soon, not reccomended will be leaving once the contract is up.

Aspetti positivi:

The User interface, reliability of the devices and accuracy of the tracking is unmached

Aspetti negativi:

The customer service and response is absolutely terrible.

Tacking vehicles

Commenti: We bought it for e-logs, and tracking vehicles. Difficult for users to easily use.

Aspetti positivi:

I can fined all my vehicles when I need to.

Aspetti negativi:

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

Verizon Connect Review

Commenti: Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine the best route.

Aspetti positivi:

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

Aspetti negativi:

The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.

Verizon Connect Reveal (Fleetatics) is garbage

Commenti: This platform should not be sold to anyone else until they have worked out all of their kinks. It is NOT worth its cost, not even close.

Aspetti positivi:

Parts of it are user friendly when they are working.

Aspetti negativi:

This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don’t hear back or they tell us its resolved, only to have it happen again. There’s also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area’s, growth of businesses and homes in the area are not shown, etc. Lastly, when they sold us the product we were told that they would have the Electronic Log Book available soon. Once we signed on they informed us that because we're located in Canada, it wouldn't be available to us for another 3 - 4 years!! "oops, sorry about that misinformation". Ridiculous.

Verizon Reveal

Commenti: Overall It has been good. Not great, but good. A lot of work on my part to keep things working with the software. Either way we still get very good track and reports at times when we need them.

Aspetti positivi:

Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.

Aspetti negativi:

Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.

Stay away from these guys

Aspetti positivi:

It worked, and it served a need to find where vehicles are.

Aspetti negativi:

Their Customer Service is the worst I have ever dealt with. Honestly I wouldn't use them if my life depended on it. Verizon Connect, does not care about its customers or even know what they need. I live on an island and when I brought up pricing discrepancy explaining why im switching to a cheaper company that provided better service, I received an email with 30 questions that I needed to ask the company I was switching to. One of them was does the company track intra state vehicles. I responded with I live on an island in Hawaii with no bridges and there no such thing. I was ignored by customer service and not even recognized they knew nothing about me. As a small business they did nothing to help me grow and honestly costed me a lot of money. But I was told " I wont find the kind of service Verizon offers" honestly if your a fleet or care about your company dont use them just because there a big name doesn't mean they will look out for your small business.

Never ending contract

Commenti: My overall experience with Verizon connect reveal And its previous named fleetmatics has been absolutely atrocious. we were sold this product with false hope about what it could and couldn't do And then we were charged a ton of money for services that we were not actually given. The customer service and the contracts are ridiculous so even if I wanted to switch to a different service I would have to pay over $10000 to buy my way out of my contract which I think is absolutely ridiculous. Long story short I'm stuck with this service forever and I'll never be able to get out of this contract.

Aspetti positivi:

This product helps me keep track of my vehicles And helps me to see who needs help where and when they will be at customers homes. It allows me to track speed driving behavior As well as keep track If the crews are where they are supposed to be.

Aspetti negativi:

I do not like that the standard reveal software does not allow you to split Your routes between multiple vehicles. The other service that We purchased originally with reveal allow you to do that but in a very convoluted and not user friendly way and it was very expensive to do a very simple task. I have to use multiple software is now to do the same thing I should be able to do one that I pay an arm and a leg for.

Good product, HORRID customer service.

Commenti: I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Aspetti positivi:

ease of use, easy to install

Aspetti negativi:

Customer service is HORRID!

Run away! Use someone else, anyone else!

Commenti: We liked Fleetmatics well enough but Verizon is beyond horrible. We are currently looking at how to get out of the contract we had as the service we pay for is not being provided even remotely. Find someone else, anyone else.... the Big Corporate Attitude is alive and well with Verizon and they just don't seem to care about the customer.

Aspetti positivi:

GPS units are really good for machines that may sit in 1 position but are not truly 'idle' as the engine is engaged; fairly easy to navigate the dashboard

Aspetti negativi:

It doesn't work! The system is glitchy and all customer service does it ping the unit and say "there are intermittent glitches that should be expected". Despite telling them a list of units have been faulty for some time, they just tell us everything is fine and we just need to deal with it. Which brings us to the next problem - customer service is HORRIBLE. They are impossible to get a hold of, don't answer questions and just flat out deny anything is wrong. We even tried our new sales rep and he refuses to respond to any emails despite numerous attempts over the last month to correct issues. Managers are no better - they really do not seem to care.