--- description: Scopri le funzionalità di osTicket, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.it/software/125118/osticket Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/125118/osticket?page=2) > Un sistema di assistenza clienti open source che organizza, gestisce e archivia le richieste di supporto in entrata. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 75 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza osTicket? osTicket è un sistema opensource per ticket di supporto. Instrada le richieste create tramite e-mail, moduli web e chiamate telefoniche in una piattaforma di assistenza clienti semplice, multiutente e basata su web. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 75 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Enhancesoft ## Contesto commerciale - **Prezzo di partenza**: 12,00 USD - **Modello tariffario**: (Versione gratuita disponibile) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: inglese, tedesco - **Paesi disponibili**: Canada, Germania, Stati Uniti ## Funzionalità - Dashboard - Gestione dei ticket di assistenza - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione delle attività - Gestione delle conoscenze - Instradamento automatico - Macro/Modelli di risposte - Portale self-service ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) ## Recensioni ### "osTicket an easy way to manage customers tickets" — 5.0/5 > **Fabruzio** | *13 maggio 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Os Ticket helps you to manage helpdesk request by your customers. They can open a new ticket via email or create an account and interact via dashboard and you can assign the new ticket to yourself or your collegues. In your replies you and attach images and/or document. You can have reports and do many researches and also customize the logos/initial screen, set holiday mode (so no new ticket notifications will arrive to you). Osticket runs on linux machine, the installation and configuration is quite easy, just follow the instructions. You can find documentation and plugins on internet. > > **Inconvenienti**: Some menus are a bit confusing, sometimes when I click on a features I don't see on screen what expected > > I use osTicket everyday and helps me a lot to manage customers requests. The interface is simple and intuitive, I suggest to zoom it for better visibility. Highly recommended\! ----- ### "The jumping Kangaroo I like" — 4.0/5 > **Sara** | *25 maggio 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: First of all, you can use OSticket freely, install it on a Linux machine, set your environment and you will have a fully working ticketing system. The interface may not look appealing, but it has all the information and features you need, plus of course you can customize it. Customers can open tickets via web interface or simply sending an email (you have to set this feature). You will receive an alert via email (remember to customize the alert) and on dashboard a new ticket will be displayed. Just assign it to yourself (or other collegue) and interact. Files and images can be attached. Very simple and intuitive to use. When you are on holiday you can set the holiday mode on your profile so you will not receive notifications, just remember to uncheck it when you come back. > > **Inconvenienti**: You need a Linux machine and a bit of knowlegment to make OStocket work. Anyway you will find documentation on internet. Interface may look old. I suggest to zoom it. > > We switched some months ago from another product. After the initial settings (creation of staff, set the email subjects, the SLA, the fields to be displayed...) we start using OsTicket and it works really well. You just need to learn to manage and move among the various tabs, that may be a bit confusing sometime. I also use OsTicket via mobile phone, the web pages are clear and easy to navigate and interact. Well Done\! ----- ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 febbraio 2025* | Gestione formativa | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Inconvenienti**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable, Flexible, and Great Support" — 5.0/5 > **Misty** | *9 aprile 2025* | Reti informatiche | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well. > > **Inconvenienti**: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing. > > Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid. ----- ### "Pretty Decent, but..." — 3.0/5 > **Utente anonimo** | *9 giugno 2025* | Trasporti/Trasporto merci/Ferrovie | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. > > **Inconvenienti**: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. > > The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/125118/osticket?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/125118/osticket) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati